IKEA's Competitive Strategies: A Focus on Marketing and Operations Management
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This essay analyzes IKEA's competitive strategies and how marketing and operations management contribute to its competitive advantage. It discusses IKEA's low-cost leadership, targeting and positioning segment, marketing mix strategy, and efficient operation strategy.
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Student Name [Course title] B207A- Shaping Business Opportunities I Institutional Affiliation(S)
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P a g e|1 Essay Introduction Almost every country has a strategic business unit of IKEA and they all remain as a part of the core organisational strategy, performing distinctively than their competitors. From the case, it is evident that IKEA employs effective management, focussing majorly upon its operation management areas along with combining other core activities that offer best chances for achieving competitive edge. However, there are few debates documented in literature where authors argue that low-cost leadership and differentiation in marketing management cannot always prove beneficial for IKEA. This essay will focus upon IKEA’s competitive strategies and how marketing and operations management contributes in bringing IKEA’s competitive advantage as per given case example and other credible sources. Body Minimising cost of finished products has been one of the prime tactical decision seen in IKEA’s competitive strategies. Modern furniture manufacturing sector have developed low cost operations and supply chain through outsourcing few of its services. Similarly, IKEA works with more than 1,800 suppliers who manufactures firm’s products at a reasonable price thereby helping company reduce its overall production cost(Harapiak, 2013). The firm has gained much prominence in marketplace as per given case study and uniqueness seen in IKEA store product design as well as quality makes target demographics achievable along with gaining advantage over its competitors(Sandybayev, 2017).Moreover, IKEA also provides with optimised furniture designs to its consumers along with providing catalogues and design advisory from where they can easily opt for suitable product for fulfilling their core needs. Such complimentary marketing tactics along with efficient operation management helps the company gain competitive advantage significantly(Chu, et al., 2013).
P a g e|2 Targeting and positioning segment in IKEA involves set of consequent decisions related to marketing strategies that constitutes in fulfilling core business objectives and gaining competitive edge. IKEA always anticipates the national economic development of the countries it operates in. For instance, in US or in European countries, the strategic marketing of IKEA mainly focusses upon lower income group along with middle income families who can afford IKEA’s product easily. However, in Asian country, IKEA targets middle and upper-middle section consumers as the company believes that such targeted groups can help in gaining competitive environment in Asian region. This shows that company utilises mono- segment positioning under which it offers such products that can fulfil demands of single customer segment who basically prefers buying value added products and shows cost- consciousness(Burt, et al., 2011). Marketing mix strategy of IKEA elaborates its pricing, promotion, and distribution strategies which helps the company support its overall competitive strategy. Products of IKEA makes it a leading global company across the world where it successfully offers wider range of furniture satisfying different demands of customers. Pricing policy of IKEA competes other competitors in global retail chains along with super markets(Harapiak, 2013). As seen in the case study, the company adopts low prices strategy that constitutes its core vision and mission along with business idea and concept of IKE, the company also focuses on efficient and cost controlling operations that has allowed the firm to be successful since past 20-30 years. IKEA has got effective distribution strategy that is supported by the company’s placing strategy in marketing mix. Products manufactured are usually supplied to company stores directly that helps in reducing cost of middle agents along with reducing transportation costs and warehouse expenses. Even promotions in marketing mix of the company establishes strong relationship with IKEA customers by offering solutions to the issues faced by them in the campaigns held regularly. IKEA uses various promotional tools like
P a g e|3 television, online ads, print magazines and billboards to promote its brand visually and in constant manner(Abrahamian, 2013). The key to IKEA success can be credited to its efficient operation strategy and relationship management with suppliers and manufacturers. IKEA is a universal retailer that purchases products from around 1,800 suppliers in more than 50 countries, using almost 42 interchange services that manages its supply chain activities. IKEA negotiates with its suppliers by making long-term contracts thereby lowering overall cost of products (Sandybayev, 2017). Moreover, unique packaging takes lesser space in itsstore house and reserve desks that allows more stock to fulfil the requirements during peak seasons. IKEA stores has its warehouses on premises itself where in main show area, customers browse for items, but they obtain the same from other pallet that helps company in maintaining smooth flow of customers. The company also depend on on its unique logistical management of reallocated products thereby employing in-store logistics to manage inventory processes in its stores. The store managers monitor and keep records, checks carefully every delivery notice, sort and separate products and gets them delivered to designated overstock locations or correct sales area. Since every stock inventory is stocked only at night after opening hours, the company is able to manage future risks and avoid running out of products while meeting customer demands(Abrahamian, 2013). While marketing strategy proves to be an essential component in corporate strategy so too is operations management and together, they build competitive strategy for organisations. The purpose of operation strategies is stated by Anwar, et al. (2014) that operations strategy is one of the most functional factors that implements needs which fits in competitive environment. The reason behind it is due to the fact under which company selects competitive position while operating in the best manner to reach defined competitive position and positional supremacy. The relevance of marketing strategy for competitive advantage
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P a g e|4 along with successful operations management shows that the firm has characteristics which establishes strong pressure to its competitors along with gaining position to control and decrease costs, high production standards, technical acknowledgement etc. Such firms even build pressure among competitors to perform in a valuable way through differentiation so that complexity of the products remains in higher position(Collins, 2012). Conclusion After going through range of management books and online sources, it can be said that IKEA has set itself as a popular example among successful businesses since past few decades. The competitive strategy followed by IKEA is highly related to its operations and marketing strategy which supports organization’s core objective and mission. The above essay demonstrated how IKEA performs its business focusing majorly on its operation and marketing tactics and concludes with a notion that each activity mentioned in the essay along with its indication showing concern for future risks signposts how businesses must be carried in an effective manner.
P a g e|5 References Abrahamian, K., 2013.Global Marketing through Local Cultural Strategies: A Case Study of IKEA.[Online] Available at: https://pdfs.semanticscholar.org/e050/3ff2e7fd51ff35407817d8ede0361afe5a30.pdf [Accessed 23 03 2019]. Anwar, Subroto, B., Alhabsji, T. & Djumahir, 2014. The Relationship Between Operations Strategy and Competitive Strategy In Improving Firm Performance: A Literatur Review. International Journal of Business and Management Invention,03(07), pp. 05-12. Burt, S., Johansson, U. & Thelander, Å., 2011. Standardized marketing strategies in retailing? IKEA’s marketing strategies in Sweden, the UK and China.Journal of Retailing and Consumer Services,18(03), pp. 183-193. Chu, V., Girdhar , A. & Sood , R., 2013.Couching tiger tames the dragon.[Online] Available at:https://www.businesstoday.in/magazine/lbs-case-study/how-ikea-adapted-its- strategies-to-expand-in-china/story/196322.html [Accessed 23 03 2019]. Collins, K., 2012.An Introduction To Business.1.0 ed. s.l.:Creative Commons. Harapiak, C., 2013. IKEA’s International Expansion.International Journal of Business Knowledge and Innovation in Practice ,01(01), pp. 25-51. Sandybayev, A., 2017. Strategic Supply Chain Management Implementation: Case Study of IKEA.Noble International Journal of Business and Management Research,01(01), pp. 5-9.