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KNOWLEDGE MANAGEMENT1 STUDENT NAME: STUDENT ID: TOPIC: KNOWLEDGE MANAGEMENT DATE: 23-09-2019 NAME OF THE PAPER: THE IMPACT OF KNOWLEDGE MANAGEMENT ON JOB SATISFACTION NAME OF AUTHORS: AINO KIANTO, MIKA VANHALA & PIA HEILMANN Contents
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KNOWLEDGE MANAGEMENT3 Introduction Knowledge management is an important concept that benefits organization and employees. Knowledge management is about gathering information, controlling information and supporting information in the knowledge environment (RaudeliÅ«nienÄ, 2018). The main purpose of the assignment is to share the idea of knowledge management KM that helps to provide employee job satisfaction. Knowledge management, knowledge transfer, and knowledge modeling are important concepts that organizations should use to foster higher organizational performance. Thereby these concepts, when used in an organization, nurtures job satisfaction which leads to high organizational performance. The article review includes information about the knowledge management concepts as stated by different authors. The positive impact of knowledge management practices in an organization leads to job satisfaction and high organizational performance. These areas are highlighted with the research method that is used in finding the results of the impact of knowledge management in an organization. 824 respondent data is observed and surveyed in the paper. The findings reveal the focus and detail of knowledge management, knowledge transfer, and knowledge modeling concepts. Knowledge management practices Knowledge management practices help to achieve organizational objectives as it transfers knowledge and information about processes used to fulfill organizational goals. To help achieve competitive advantage in the market, knowledge management concepts are identified and leveraged in an organization (Kianto, Vanhala & Heilmann, 2018). Management activities, supportandknowledgeprocessenhancesjobsatisfaction.Knowledgecreationleadsto disseminationandincorporationofseveralaspectsofknowledgemanagement.Thefour knowledgemanagementprocessesareincludessuchascreation,storage,transferand application.TheKMprocessincludesfivetypessuchasacquisition,creation,sharing, codification, and retention. The importance of tacit knowledge is to share and embed human resources in terms of social interaction that is codified and can be largely used in terms of face to faceinteraction(Crook,2011).Thereisfacetofacecommunicationthatensuresthe improvement in tacit knowledge. As such knowledge sharing is the prime key to manage tacit knowledge. Thereby every organization should work towards face to face communication to
KNOWLEDGE MANAGEMENT4 enhance and learn knowledge with a shared learning process and experience. This will ensure and build a strong working and knowledge sharing culture in an organization. Knowledge creation is largely based on developing useful ideas and knowledge that provides a solution to several problems such as employee turnover rate, dissatisfied employees, employee engagement, etc. This process helps to build knowledge in terms of technological process and product information. Sustained performance is enabled with a turbulent environment which helps to arrange potential knowledge and cultivates radical changes with the new ideas. Innovation ideas are focused in the organizational levels. Knowledge management improves job satisfaction Job satisfaction is a vital aspect that ensures employee retention rate. To work towards fulfilling employee satisfaction towards the job, it is important to ensure that various aspects of job activities are performed. KM will help to focus on job satisfaction factors that will have no issues in performing the job (Andreeva & Kianto, 2012). There is an indirect relationship between job satisfaction of an employee and KM process. There is a mutually positive relationship that is demonstrated in the researches which ensure that knowledge management concepts and practices share job satisfaction among individuals. As per the expectancy based job theory, the tasks provided to the employees have a sense of meaning and should promote job satisfaction. The task provided should lead to performance result of organization and effectiveness should be achieved. In the current era, knowledge management practices and processes are features that enrich job satisfaction. KM works as a knowledge-intensive environment and ensures knowledge transfer with knowledge modeling aspects. As such, there is a shared understanding and value of knowledge processes that are acquired by the employees. However, it largely improves job satisfaction and efficiency in the business.With the help of the knowledge creation process, employees participate in several activities to utilize creativity at its core. KM process leads to a positive attitude of middle managers and employees. A sense of recognition is addressed while it ensures the value of the employee in terms of expert knowledge sharing attribute (Shaikh, Bhutto & Maitlo, 2012). Employees will be satisfied while using the KM process in the organization. Thereby the research is undertaken with structural equation modeling process that leads to result findings.
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KNOWLEDGE MANAGEMENT5 Research method The research data from the municipal organization in Finland was collected based on a web- based questionnaire. 824 respondents were selected and the data was acquired from five sectors such as administration, education, work, business, and technical services. 630 respondents were female and 194 respondents out of 824 respondents. Knowledge management practices were measured by asking the respondents about the level of satisfaction of the KM process in an organization (Kianto, Vanhala & Heilmann, 2018). The fluency and importance of knowledge management sources were examined with the scale of knowledge sharing that ensures the flow of the organization. New idea development practices were addressed in the groups and the storage of data was examined which resulted in knowledge retention and preservation of knowledge in an organization. Job satisfaction was measured based on co-workers relationship, pay system and use of KM process in an organization. The survey respondents were asked to complete the questionnaire based on independent and dependent variable such as KM process and job satisfaction aspect. As such Harmanās one-factor test was used in which the respondents answered set of questions based on acceptance and nonacceptance criteria on a scale from 1 to 7. Thereby the items included organizational renewal capability inventory survey. Results PLZ was used in the method which helped to measure the validity and reliability of test. Then the structure equation method helped to ensure the hypothesis that leads to connection of the variables. Correlation analysis was used in which the connection between the variables of the studywasobservedandexaminedwhileusingcorrelationanalysis.Theresultswere demonstrated which ensures a significant relationship between the two variables. It was then important to test the model which ensures that the results are valid and internal consistency is achieved. There were convergent validity measures and construct reliability testing method that helped to show the value of the results. An average variance was extracted in termsofstatisticalsignificancewhichsuggestedtherelationshipbetweenconstructsand indicators. The results show that the KM processes largely explains the variance for middle
KNOWLEDGE MANAGEMENT6 managers and top management. KM process leads to job satisfaction of an employee with a positive relationship between the variables. Discussion The importance of knowledge management, knowledge transfer, and knowledge modeling was studied. There is a direct connection between KM practices and process implemented in an organization and job satisfaction rate. The study ensures the vital emphasizes of knowledge management to be adopted in every organization as it ensures several aspects of knowledge management process. These activities support the organization while ensuring positive aspects and the key process of KM that indicate intra-organizational knowledge sharing (Zaied 2012). It helps to promote job satisfaction and improves higher organizational performance. Conclusion The report presents the importance of the knowledge management process, knowledge modeling and knowledge transfer. A paper on the importance of the knowledge concepts is examined. Its impact on job satisfaction is reviewed. The paper concludes with the discussion of the practices in an organization while working on several indicators to achieve the results. The detailed paper concludes with the connection of job satisfaction and knowledge management process in an organization. There is a strong impact over the organizational performance with job satisfaction element which is examined from the KM activities undertaken by the organization. The results ensure the kind of KM activities that were performed in an organization while its benefits of implementing and supporting the knowledge management research. There is a lack of empirical analysis that results in a limitation of the study. Several assumptions are made to achieve higher performance of an organization.
KNOWLEDGE MANAGEMENT7 References Andreeva, T. & Kianto, A. (2012). Does knowledge management really matter? Linking knowledge management practices,competitivenessand economic performance,Journal of Knowledge Management,16(4), 617-636. Crook, T.R., Todd, S., Combs, J., Woehr, D. and Ketchen, D. Jr (2011). Does human capital matter? A meta-analysis of the relationship between human capital and firm performance, Journal of Applied Psychology, 96(3), 443-456. Kianto, A., Vanhala, M. & Heilmann, P., (2018). The impact of knowledge management on job satisfaction,JournalofKnowledgeManagement,20(4),621-636. https://pdfs.semanticscholar.org/6892/b6d5e6e1051ff99edb9e198e7cb66bfe87a0.pdf RaudeliÅ«nienÄ, J., DavidaviÄienÄ, V. & JakubaviÄius, A., (2018). Knowledge management process model. Entrepreneurship and Sustainability Issues,Entrepreneurship and Sustainability Center,5(3), 542 ā 554. Shaikh, M.A., Bhutto, N.A. and Maitlo, Q. (2012). Facets of job satisfaction and its association with performanceā,International Journal of Business and Social Science, 3(7), 322-327. Zaied, A. N. H. (2012). An integrated knowledge management capabilities framework for assessing organizational performance.International Journal of Information Technology and Computer Science,4(2), 1-10