Supporting Individuals with Care Needs

This assignment assesses understanding of providing support services to individuals in their homes and communities. It covers topics like family structures, lifecycle transitions, and strategies for involving carers in care plans. Students need to analyze the impact of various factors on both clients and their families, demonstrating knowledge of ethical considerations and best practices.

Student Name: Navjot Kaur ghuman
Student ID:e0877486
32475/03 Knowledge Test – Short Answer Questions
E1144
Certificate III in Individual
Support (Ageing, Home
and Community)
Module 8:
This is assessment 3 of 3.
1. Background/Overview
When you work as a support worker in community and home care,
part of your work will involve having effective support
relationships with clients’ carers and families.
Working with carers and families can be a satisfying and positive
experience for the support worker and together they can form a
partnership to improve client experience and outcomes.
2. Brief
This assessment consists of three (3) parts.
This assessment provides you with the opportunity to
demonstrate your knowledge of the following areas:
 The carer role and the impact it has on carers, families and
friends.
 The impact of the lifecycle transitions and family structures
on the person
 Including family and carers as part of the client support
team and strategies to work positively with them and
monitoring, promoting and assisting carers with their
rights, their health and their wellbeing.
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your name and
student ID in the space
provided at the top of
this page.
2. Read the
background/overview and
brief sections of this
document.
3. Complete the 3 parts.
4. Write your answers in the
spaces provided.
5. Save the Word document
using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
6. Upload your document in
Open Space using the
relevant Assessment
Upload link in this Module.

3. Questions
The carer role and the impact it has on carers, families and friends
Part 1
Read the scenario and then answer the questions that follow.
You work at CareShore home and community services.
You have just started to visit Anna to provide support to her at home. Before you supported Anna, you
visited to provide support for her husband Kostas, who now resides at the CareShoreresidential facility.
Anna is still at home and is missing having Kostas with her. She used to love to cook for him but since
he is at CareShore, she has lost interest in cooking and has started to not bother to feed herself. She
appears to have lost weight. You have noticed Anna’s low spirits and that she doesn’t have all the usual
groceries in the kitchen cupboards and the vegetable patch in the garden is starting to look unkempt.
Previously Anna would have a Greek treat ready for your visit and she would urge you to eat some
when you made her a cup of tea, but this has stopped as well.
Often Anna would have her friend Dulcie visiting during the day. Dulcie lives close by down the street
and she and Anna share a love of the garden. They have known each other for forty years. When you
ask Anna about Dulcie, she is vague and says she is not sure what Dulcie is doing, she seems to be too
busy to visit.
When you ask her, Anna says she has not visited Kostas in two weeks, as she is worried that it will
upset him to see her, and it is a long way on the bus to CareShore. She says she feels guilty that she
could not look after him like he wanted at home. She says she was too weak and she is useless. Anna
cries and says she misses him, she misses feeling him beside her in bed at night, and that her life is
empty.
Anna is walking more slowly than she usually does and is always wearing her slippers, whereas before
she always wore her shoes and stockings during the day. She says her arthritis is playing up and she
sometimes gets a bit short of breath from her asthma.
Anna says Sia and Irene (her daughters) visit when they can but she does not like to bother them as
they have busy lives.
When you are talking to Anna, Sia arrives and Anna immediately looks brighter. She tells Sia she is
busy and coping well with her support worker’s assistance around the home. Sia looks worried.
When you leave Anna’s home you find Sia waiting outside. She asks to speak with you and reveals the
following;

 The family are very worried about Anna, as she will not let them assist her and she will not go to
live with any of them.
 Anna has told her family that she has been visiting Kostas but they have found out from
CareShore that she has not visited for two weeks.
 Sia doesn’t know what supports she can access to assist her and Irene to care for their mother
and she is finding it difficult to take the carer role. Anna has always been the ‘rock’ of the family
caring for Kostas and helping with grandchildren.
 Irene is a nurse, and she is worried that Anna is sick and won’t admit it. She has asked her to go
to the doctor but Anna tells her that she is fine.
Sia asks you not to tell Anna she has spoken with you. She does not wish to upset or embarrass her
mother.
A. The impact of being a carer can be felt in many different ways.Complete the table below outlining who is the carer, and the impact to the carer in each of the
situations from the scenario.
The situation Who is the carer in this situation? What are the impacts of the caring
role to the carer?
Sia and Irene have been providing
support to Anna and are worried
about the changes in her health.
Sia and Irene are the carer in this
situation
The impacts of the caring role of
the carer in this prospect is better
healthcare provision, enhanced
healthcare approach and advanced
or sustained healthcare approach
and better lifestyle approach as
well for Anna and also
implementation of hope and
energy for Anna that has been
missing lately. The impact here is
an engaging daily life process as
well and this will also help in
betterment of Anna’s health
condition, given the fact she feels
lonely and is getting engrossed
with her health problems.

NYS- Please focus on the situation.
What is the impact to Sia and Irene
of caring for Anna?
Sia speaks to you about her
concerns for Anna and how she has
always been the ‘rock’ for the
family.
Carer is Anna in this context Impact of the carer here is a strong
and a well rooted family structure
where there is a unity and also a
sense of togetherness and a sense
of understanding that can help in
combining or associating all the
family members together, which
Anna had been doing for so long.
It’s great that you were able to
realise a positive impact to the
carer.
You see Dulcie down the street and
she says she doesn’t know what to
say to Anna about Kostas going
into CareShore. She says it makes it
difficult to visit Anna.
Dulcie is the carer here Impact of Dulcie as a carer here is
brining in a sense of refreshment
and happiness in Anna. The
primary impact here is a sense of
togetherness, spending of quality
time and communicating as well
that will have a positive impact on
the health of Anna.
NYS- Please read the situation
again. It does not say that they are
currently doing gardening together.
What’s the impact to Dulcie by
being a carer to Anna?
NYS- Please resubmit the highlighted answers. The rest are good.

B. Now that Kostas is in the CareShoreresidential facility, Anna’s care relationship with him has changed. State the current or potential risks for Annawith the change to
the care relationship.
Real or Potential Risk Area What potential risks for Anna with the change to the care relationship?
(20 words)
Physical risk It includes falling down somewhere, lack of steady walking and also joint
pain as she is having arthritis. Other risk includes breathing trouble and no
instant support or care at the moment
Emotional risk It includes loneliness, lack of a companion and also lack of love, care and
support.
Psychological risk It includes talking to herself, self thinking and depression
Loss of companionship Lack of assistance in day to day life and also lack of normal day to day
activities like cooking, eating together and others
Change in perception of self Feeling less confident and energized, feeling down and also feeling lowly and
de-motivated
Satisfactory

C: In this scenario, Anna is not visiting Kostas. Outline what you could do to assist Anna to visit Kostas and to participate in the changes and transition of moving him into
Residential Care,giving two practical examples of what you could do to assist. (50-100 words).
Here Anna can be encouraged to accept the change and thereby take it easily so that she can continue the emotional bond and connection that she has had for her
husband for so long and that will help her or assist her in visiting Kostas in Residential Care. Example includes- creating some space for both of them at the Residential
Care so that they can spend some quality time together and this will encourage Anna to visit her husband. Other example to assist Anna to visit Kostas include providing
Anna with a private service of accompanying her to Residential Care as she cannot walk very steadily and is recently having acute arthritis problem. These are two ways
or examples in this aspect. One example here is advising Anna to spend quality time when she is on a visit to her husband and also talk about all the happy and precious
memories they shared together so that Kostas can feel jovial and gay and that will ease out the process of accepting the changed situation.
NYS- Please think of one other strategy that you can do as a support worker in the home and community setting. Providing a space when she visits Kostas will be done by
the staff in the facility. What can you advise Anna to do when visits Kostas?

D: In the scenario above, identify three people who are the carers, friends or family members who are significant to and have a role in Anna’s life? Why is each of the
people you identify important to Anna? How would you work in a manner that recognises, supports and utilises their relationship and knowledge of Anna? (50 words
each)
Complete the table:
Carer (Not Support Worker) Why are they significant to Anna and
have a role in her life?
How would you work in a manner that
recognises, supports and utilises their
relationship and knowledge of Anna?
1. Dulcie She is significant to her life as she
brings in happiness and good time for
her as she is her close friend, she has
the role of a friendly healer in her life
Their relationship can be utilized to
better Anna’s condition and this can be
done by improvising on their meetings,
on their interactions and also their
united activities in garden
2.Sia She is her daughter and Anna feels
happy when she is around. She has the
role of taking responsibility of her
mother.
Their relationship can be used or
utilized through positive bonding and
spending more time with one another
and giving Anna a sense of belonging or
existence
3.Irene She is her daughter and wants to be
with her or take her mother with her.
She has the role of taking responsibility
of her
Their relationship can be used or
utilized through positive bonding and
spending more time with one another
and giving Anna a sense of belonging or
existence
Satisfactory

E: Complete the table below describing how you could assist each person to maximise involvement with, and support for Anna? Explain your answer. (20- 50words each)
Person How can you assist them to maximise involvement and support for Anna?
Sia Asking her to visit her mother more often and spending some quality time with her
Irene Asking her to take her mother and keep her mother at her place for sometime so that she can
spend time with her given the fact that she is unable to take out time from her busy schedule.
Dulcie Asking her to visit her quite often so that the old days are back and also that it can support
Anna in this lonely situation
Satisfactory

F: Complete the table below describing what assistance each person could give to complement your role as support worker for Anna. Explain your answer. (20- 50 words
each)
Person How can these people assist you support Anna?
Sia She can give assistance like time, love, support and care and that would help me in my work as
a support worker
Irene She can give assistance like time, love, support and care and that would help me in my work as
a support workerYou could have given a different example though like monitoring Anna;s
health because she’s and RN.
Dulcie She can give assistance like friendly behaviour, hope, confidence, energy, support and attention
Satisfactory

G: Complete the table below describing what carer support organisations or resources may assist each person? If possible, refer to resources and organisations that are
available in your area. Explain why you would refer them to the support you have described. (20- 50 words each)
Person What carer support resources or organisations may assist these people?
Sia Japara organization- this organization can help Sia in making out more time with her mother
Irene Bupa Aged Care Australia organization - this organization can help Irene in bonding with her
mother in an appropriate way and also in a definite way
Dulcie Opal Aged Care organization- this organization can help Dulcie to bring about association and
togetherness between the two
Anna Seaton Aged Care Facility- this organization can assist Anna in providing her support and backup
as well to help her go through this tough state where she has fallen into depression and is also
having issue of asthma and arthritis..
Satisfactory

The impact of the lifecycle transitions and family structures on the person
Part 2
A:The table below outlines fourstages of Kostas and Anna’s story or lifecycle together (column 1). Beneath the table is a list of fourLifecycle Transitions. Complete the
following information in the table.
 Select the correct option from of the list of Lifecycle Transitions and add it into Column 2 to match eachstage of the story.
1. Kostas and Anna’s story 2. The Lifecycle Transition
Kostas and Anna have known each other all their lives. They grew up as next-
door neighbours in Nafplio, a small village outside Athens, and started courting
when Kostas was 20 and Anna was a shy 17 year-old.
 Transitioning from childhood
to independence
A year after they were married, they decided to migrate to Australia – the land
of opportunity in the new world. The first few years were difficult as they
adjusted to a new language and being so far away from their families, but they
persevered and soon started a small bakery business in the suburbs.
 Migrating and forming new
community connections
Kostas and Anna still live in the same home 60 years later, and look forward to
when their grandchildren come to visit.
 Kostas and Anna are in their
senior years. They have retired
and enjoy family visits.
They are both in their eighties now. They have enjoyed good health up until
the last couple of years. Kostas has started to suffer from macular
degeneration and his arthritis plays up, but he doesn’t like to complain. As
time goes by, Kostas becomes more reliant on Anna to help him with daily
tasks, but he is adamant that they should stay together in their home and will
not even discuss moving into any form of care facility.
Anna becomes the carer and Kostas
the person requiring care and
support
Satisfactory

List of Lifecycle Transitions
 Anna becomes the carer and Kostas the person requiring care and support
 Migrating and forming new community connections
 Kostas and Anna are in their senior years. They have retired and enjoy family visits.
 Transitioning from childhood to independence
B. Different Lifecycle Transitions have different impacts on client’s lives. Describe the possible positive and negative impacts the following lifecycle transition examples
could have on any client. We have completed the first row as an example.
 Complete column 2 with one possible positive impact of the Lifecycle Transition in Column 1.
 Complete column 3 with one possible negative impact of the Lifecycle Transition in Column 1.
1. Lifecycle Transition Example 2. Possible Positive Impact
(10-20 words)
3. Possible Negative Impact
(10-20 words)
Children growing up and leaving home The happiness of seeing your
children grow up to be independent
in the world
Missing seeing your children on a
daily basis
Retiring from paid work or a business Having some own time for
relaxation and spending more time
with family and being stress and
tension free
Having no monthly income and
having to spend from the stored
amount which needs to be done in
a calculative way
Living alone when you have lived with a lifetime partner,
either because of their death or because they have moved to
residential care
Free time, doing things on your
own and no one to prohibit you
from doing anything you like
Loneliness, depression, a break of
habitat and also habit,
psychological impact and
emotional breakdown
Being unable to live alone or independently Learn about new engaging ways to
keep oneself busy for the need to
live and survive independently
NYS- Please give an answer.
Too much dependency on others,
anxiety, nervousness and cahnge
in behaviour as well
NYS- Please give an answer.
NYS- Please give answers to the last lifecycle transition. The rest are great.

C: Describe how the family structures and patterns listed below may impact on your client?
Complete the table.
Family Structure or pattern Impact on your client ( 10-20 words)
A close family where a number of
generations live together
Can help in giving strong support, care and attention and besides
this a sense of fulfilment
A single parent family where there is
little or no contact with absent parent or
their relatives
It will have an adverse impact on the client where there is no
social connection, no bonding and also no kind of interaction, will
have negative impact on the psychic of the client
A single person who has no long-term
partner
Negative impact of emotional and physical prospect and no
emotional and physical contact as well that leads to depression
and deprivation
An aged couple who are estranged from
their children
Negative impact on their wellbeing status and also a negative
impact on their mental status
A couple who are lifepartners who have
become estranged from their families
because of their partnership.
Negative impact on their emotional state and also on their
bonding or close relationship status
A family where there are a number of
adult children who are estranged from
eachother
Negative impact on client as there is no sense of unity or
togetherness
A person with no relatives or family Alone and depressed and very lonely
A person with a family that they identify
as family but who are not blood relatives
or legally related to the person.
Positive impact on client as there is provision of bonding and
meeting and association as well.
Satisfactory

Including family and carers as part of the client support team and strategies to work positively with them
Part 3
A: Now that Kostas is in residential care, describe 3 strategies that residential staff can use (and that you as the community support worker for Anna can support) to
include family and carers in Kostas’ care.
Describe the Strategy that residential staff and community support workers can use to include
family and carers in client care.
(50 words)
Example Encourage Anna to visit Kostas and have lunch with him and assist him with
his meal
1 Encouraging Irene to spend more time with his father
2 Encouraging Sia to spend some close and quality time with father and visit residential care often
3 Encouraging Dulcie to visit Kostas and assure him about her close relationship with his wife, Anna
to better his condition
Satisfactory- They can also be encouraged to get involved in care planning.

B:Kostas has entered into a residential service through his existing service in the community. There are a number of mechanisms for entering into both community and
residential support services, and depending on this the impact can be very different for carers family or friends. For each of the examples below describe the potential
impact for family, carers and friends. (20-50 words).
Example of entry into services Potential impacts on carers, family and friends
(20-50 words)
Mildred has been living at home with her husband
John, and she was independent active and very
involved in her social group. She has a car accident
and fractures her hips and pelvis, requiring time in
transitional care and then returning home with
community support services in place.
Positive impact is that she will get good care from the
community support service as she has been a member
here for a long time and hence it is a positive impact for
family, friends and carers as well. The negative impact is
that she won’t be as independent as before.
Terry has a degenerative disease and her knows that
soon he will need to enter residential care. He talks
openly with his family and friends and takes some of
them with him when he looks at prospective places.
He asks two family members to become enduring
guardians and power of attorney for him.
The positive impact include Terry being supervised under
reliable guardian who has the power of attorney and the
negative impact for the family members include, being
responsible and duty bound towards Terry’s health
Michael lives independently with his friend Stephen,
and his children both live in another State. He has a
massive and catastrophic stroke and is in hospital.
He will require residential care when he is ready for
discharge but he has no power of attorney or
enduring guardian nominated. Michael cannot
communicate his wishes. He and Stephen have been
partners for the last 12 years but his children do not
recognise the relationship.
Negative impact on carers and family include Stephen
feeling helpless in this situation and the positive impact is
that this might bring the children close to Michael and
Stephen.
NYS- Please resubmit ALL answers and specify the negative and positive impacts, e.g. They will have no time for themselves because they will be the full-time carer.

C:Sia has asked you not to tell Anna she has spoken to you about her concerns. How can you respect her privacy whilst assisting Anna? (50 to 100 words)
I can work on the points that she told but not divulge the fact that i had a talk with her daughter
Satisfactory

D: Describe for each of the areas below the issues that may impact on the physical and emotional wellbeing of the
carer. Provide information on how you could respond to this if you identify it. (50 words each)
Area
How may this impact physically or
emotionally on the Carer?
(50 words)
How would you respond if you
identify this?
(50 words)
Sleep disturbance Lack of working power, lack of
conducting day to day activities in
proper way,
Improvising on positive thoughts
and feelings
Financial responsibilities Stress, tension and also
responsibility
By activating on courage and zeal
and also physical exercise to control
or handle pressure. Besides this
communicating with the individual
about probable working
opportunities to handle the
financial pressure.
NYS- But how can support the carer
about financial difficulties? What
can you do to assist them? Ensure
that you stick to your scope of
practice.
Being constantly with the person
requiring support
Responsible for care, at times it can
be boring and claustrophobic as
well
By putting the patient or the person
requiring care under the provision
of healthcare supporters
Not seeing friends Depressed and feeling sad By engaging with the person and
talking with the individual and also
taking him to the social sphere so
that the individual can reunite with
his friends once again.
NYS- Please give an answer.
Being subject to physical or verbal
aggression
Anxiety, disturbed behaviour and
attitude
By helping the victim come out of
the situation
You will need to report this to your
supervisor. You can also suggest
them to take the client to their GP if
possible so that they can be
reviewed medically.
Being alone if the person needing
support leaves the home or dies
Depression, loneliness By providing mental support and
courage
NYS- Please resubmit the highlighted answers. The rest are satisfactory.
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4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge is satisfactory or unsatisfactory.
To be deemed satisfactory, and to pass the assessment, you must complete the requirements for the column that
is titled ‘satisfactory’.
It is advisable to read the rubric for the question you are answering to determine if you have fully answered the
question to the correct standard.
Criteria Satisfactory Not yet satisfactory
Part 1:
Question A
The student is able tocorrectlyidentify who
is the carer in each situation
and
adequately describes the impact(s) to the
carer in each of the situations from the
scenarios
The student fails to correctly identify
who is the carer in each situation
and/or
inadequately or fails to describe the
impact/s to the carer in each of the
situations from the scenarios
Part 1:
Question B
The student is able tocorrectlystate the
current or potential risks for Anna with the
change to the care relationship for
Physical Risk
and
Emotional Risk
and
Psychological risk
and
Loss of companionship
and
Change in perception of self
The student fails tocorrectlystate the
current or potential risks for Anna with
the change to the care relationship for
Physical Risk
and/or
Emotional Risk
and/or
Psychological risk
and/or
Loss of companionship
and/or
Change in perception of self
Part 1:
Question C
The student is able tocorrectly and
adequatelyoutline what could be done to
assist Anna to visit Kostas and to
participate in the changes and transition of
moving him into Residential Care, giving
two practical examples of what you could
do to assist.
The student fails tocorrectly and/or
adequately outline what could be done
to assist Anna to visit Kostas and to
participate in the changes and
transition of moving him into
Residential Care, giving two practical
examples of what you could do to
assist.
Part 1:
Question D
The student is able to correctly:
identify three people who are the carers,
friends or family members who are
significant to and have a role in Anna’s life
and
explain why is each of the people you
identify important to Anna
and
describe how they would work in a
manner that recognises, supports and
utilises the person’s relationship and
knowledge of Anna
The studentfails to correctly:
identify three people who are the
carers, friends or family members who
are significant to and have a role in
Anna’s life
and/or
explain why is each of the people you
identify important to Anna
and/or
describe how they would work in a
manner that recognises, supports and
utilises the person’s relationship and
knowledge of Anna
Part 1:
Question E
The student is able tocorrectly and
adequately describe and explain how they
The student fails to correctly or
adequately describe and/or explain
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could assist each person to maximise
involvement with, and support for Anna .
how they could assist each person to
maximise involvement with, and
support for Anna .
Part 1:
Question F
The student is able tocorrectlydescribe
and explain what assistance each person
could give to complement their role as
support worker for Anna
The studentfails tocorrectlydescribe
and/or explain what assistance each
person could give to complement their
role as support worker for Anna
Part 1:
Question G
The student is able tocorrectlydescribe
what carer support organisations or
resources may assist each person, if
possible, referring to resources and
organisations that are available in their
area.
and
explain why you would refer them to the
support you have described
The studentfails tocorrectlydescribe
what carer support organisations or
resources may assist each person, if
possible, referring to resources and
organisations that are available in their
area.
and/or
explain why you would refer them to
the support you have described
Part 2:
Question A
The student is able to correctly match the
lifecycle transitions to elements of Kostas’
and Anna’s story
The studentfails to correctly match the
lifecycle transitions to elements of
Kostas’ and Anna’s story
Part 2:
Question B
The student is able to correctly describe
the possible positive impacts of different
stages of the lifecycle transitions listed
and
negative impacts of different stages of the
lifecycle transitions listed
The student fails to correctly describe
the possible positive impacts of
different stages of the lifecycle
transitions listed
and/or
negative impacts of different stages of
the lifecycle transitions listed
Part 2:
Question C
The student is able tocorrectlydescribe
how each of the family structures and
patterns listed may impact on their client
The student fails tocorrectlydescribe
how each of the family structures and
patterns listed may impact on their
client
Part 3:
Question A
The student is able to correctly identify
and adequately describe 3 strategies that
residential staff can use (and that they as
the community support worker for Anna
can support) to include family and carers
in Kostas’ care
The student fails to correctly identify
and/oradequatelydescribe 3 strategies
that residential staff can use (and that
they as the community support worker
for Anna can support) to include family
and carers in Kostas’ care
Part 3:
Question B
The student is able tocorrectlydescribe the
potential impact for family, carers and
friends in each of the three examples.
The student fails tocorrectlydescribe
the potential impact for family, carers
and friends in each of the three
examples.
Part 3:
Question C
The student is able tocorrectlydescribe
how they can respect Sia’s privacy whilst
assisting Anna
The student fails tocorrectlydescribe
how they can respect Sia’s privacy
whilst assisting Anna
Part 3:
Question D
The student is able tocorrectlydescribe for
each of the areas the issues that may
impact on the physical and emotional
wellbeing or the carer
and
The student fails tocorrectlydescribe
for each of the areas the issues that
may impact on the physical and
emotional wellbeing or the carer
and/or
32475/03 E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 21 of 22

provide information on how they could
respond to this if they identify it.
provide information on how they could
respond to this if they identify it.
Overall assessment requirements
Word counts As per tasks
Plagiarism All the student’s work is original and sourced where appropriate.
Referencing Appropriate referencing conventions are used.
5. Units of Competency
This assessment contributes to the overall competencies for the following unit(s) of competency:
CHCCCS025 Support relationships with carers and families
CHCHCS001 Provide home and community support services
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