Impact of Automation in the Healthcare Assignment 2022

Running Head: IMPACT OF AUTOMATION IN HEALTHCARE
IMPACT OF AUTOMATION IN HEALTHCARE
Name of the Student:
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1IMPACT OF AUTOMATION IN HEALTHCARE
Table of Contents
Introduction......................................................................................................................................2
Change in process............................................................................................................................2
Organisational and stakeholder imperatives....................................................................................3
Organisational stakeholders.........................................................................................................4
External stakeholders...................................................................................................................4
Challenges in the change process....................................................................................................5
Job insecurity among the administrative employees...................................................................5
Complex use of the technology...................................................................................................6
Lack of technology expert...........................................................................................................6
High cost of implementation and maintenance...........................................................................7
Data and privacy concern............................................................................................................7
Regulatory difficulties.................................................................................................................7
Decision making process.................................................................................................................8
Training of the existing administrative employees......................................................................8
Reducing the implementation cost through sponsors..................................................................8
Focusing on the security of the system........................................................................................9
Outcomes of the change management process................................................................................9
Advantages and disadvantages of the outcome.............................................................................10
Advantages................................................................................................................................10
Disadvantages............................................................................................................................10
Conclusion.....................................................................................................................................10
Reference.......................................................................................................................................12

2IMPACT OF AUTOMATION IN HEALTHCARE
Introduction
Automation in healthcare is considered to be one of the major interventions in recent
times that enhances the efficacy of treatments and other healthcare related supports to the
patients. As per the report of Marr (2018) automation in the administrative workflow is identified
as a major innovation in modern medical practices where the administrative workflow assistance
helps the doctors, nurses and assistants to prioritize urgency and save their time on routine tasks.
Moreover, the process is very much effective to generate digital documentation and prescription
for the patients (Ngoie and Bartlett 2019). Therefore, it seems an effective for the growing health
care centres to implement such a measure in order to bring efficacy into the patient support
system.
Based on this understanding, this report aims for the implementation of automation in the
administrative workflow of Healthcare Medical Centre and Diagnostics (HMCD), Mumbai,
India. In course of the discussion, the report tries to put emphasis on the change and challenges
that the new technology driven initiative can develop and a mitigation strategy that will resolve
the situation entirely.
Change in process
Healthcare Medical Centre and Diagnostics (HMCD) is identified one of the renowned
and professional multi-speciality healthcare facility having pathology, radiology, cardiology,
dental, physiotherapy, consultation and full body check-ups (healthcarediag.com 2019). As a
result of that it is essential for the organisation to handle a number of critical situation as the

3IMPACT OF AUTOMATION IN HEALTHCARE
number of patients is growing in course of time. Moreover, the facility provides world class
treatments to the patients with a diverse range of speciality treatment. Therefore, the
administrative department is always in high alert due to the huge pressure at work. Henceforth,
the management of the centre decides to reduce the work pressure of the administrative
department and implementation of the AI technology has been listed as the most desired change
that the organisation must do. In this regard, there are two objectives of the organisation that play
pivotal role. The objectives are facilitating a world standard healthcare service to the patients and
make a time effective processing from administrative department to the particular practitioner.
There are several benefits that the automated administrative assistance technology can
serve in the form of voice-to-text transcription, prescribed medication and write chart notes. As a
result of that the basic tasks that the administrative assistants and nurses are practiced. Therefore,
any delay in updating the charts and medicines of several numbers of patients at a time can be
happed with the help of just one technology (Subbe, Duller and Bellomo 2017). This AI
technology is completely driven by big data processing and able to analyse thousands of medical
papers using natural language processing (Nilashi et al. 2016). Henceforth, it can be stated that
the process definitely create a great deal of impact on the service quality of HMCD where the
patients does not have to stay await in the queue. Moreover, the doctors and nurses have direct
access to the patient reports that took a long time previously due to the heavy work pressure of
the administrative staffs.
Organisational and stakeholder imperatives
There are certainly a number of stakeholders engages to this new change in process. It is
important for HMCD management to identify and engage the stakeholders in the new change