IMPACT OF CHANGE MANAGEMENT ON BUSINESS OPERATIONS.

IMPACT OF CHANGE MANAGEMENT
ON BUSINESS OPERATIONS

 The office space along with the working environment of the organisation
increases the performance of the employees.
 The changes in the human resource management mainly provide a smooth
functionality in the business sector.
 The technological changes in an organisation enhances the productivity of
the employees along with the organisation.
 Van der Voet (2014) said that the reduction of the overhead costs may also
used for the employee development purpose.
IMPACT OF THE PROPOSED CHANGES ON
BUSINESS AND ITS PERSONNEL

 Kert Lewin’s model
 John Kotter’s eight-step model
MANAGEMENT OF THE CHANGES IN
BUSINESS

 Unfreeze
 Change
 Refreeze
KURT LEWIN’S MODEL

 Create a sense of urgency
 Form a guiding coalition
 Create a vision
 Communicate the vision
 Empower others to act on the
vision
 Create quick wins
 Build on the change
 Institutionalize the change
JOHN KOTTER’S EIGHT-STEP MODEL

 Regular meetings
 360-degree feedback process
 Performance monitoring
MONITOR THE IMPROVEMENTS IN BUSINESS
PERFORMANCE

 Improve the communication level of
employees.
 Employees also get in touch with the
management that allows them to discuss
their problems regarding change.
 The organisation also collects ample
amount of feedback by arranging these
kinds of meetings regularly.
REGULAR MEETINGS

 Self assessment
 Invite others to appraise
performance
 Monitor progress
 Generate feedback
 Targeted development
360-DEGREE FEEDBACK PROCESS

 Minimal revenue growth is
near about 44%.
 High revenue growth is near
about 30%.
 Flat revenues is 17%.
 Declining revenue is 9%.
PERFORMANCE MONITORING

 Bucciarelli, L., (2015). A review of innovation and change management: Stage
model and power influences. Universal Journal of Management, 3(1), pp.36-42.
 Cameron, E. and Green, M., (2015). Making sense of change management: a
complete guide to the models, tools and techniques of organizational change.
Kogan Page Publishers.
 Chowthi-Williams, A., Curzio, J. and Lerman, S., (2016). Evaluation of how a
curriculum change in nurse education was managed through the application of a
business change management model: A qualitative case study. Nurse education
today, 36(1), pp.133-138.
REFERENCES

 Guérin, A., Lebel, D., Hall, K. and Bussières, J.F., (2015). Change management in
pharmacy: a simulation game and pharmacy leaders' rating of 35 barriers to
change. International Journal of Pharmacy Practice, 23(6), pp.439-446.
 Hayes, J., (2014). The theory and practice of change management. Palgrave Macmillan.
 Van der Voet, J., (2014). The effectiveness and specificity of change management in a
public organization: Transformational leadership and a bureaucratic organizational
structure. European Management Journal, 32(3), pp.373-382.
 Worley, C.G. and Mohrman, S.A., (2014). Is change management
obsolete?. Organizational Dynamics, 43(3), pp.214-224.
Cont.…