Employee Ownership & Job Market Dynamics
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This assignment delves into the impact of employee ownership on work and employment dynamics, using case studies such as the John Lewis Partnership and evidence from Ireland's recession. It also examines minimum wage effects on employment in the US, maternal employment trajectories, and crime prevention through environmental design. Students are required to analyze these topics, supported by relevant academic sources like Teague (2014), Schmitt (2015), Stewart (2014), Storey & Salaman (2017), Tan et al. (2014), Vera & Fabian (2016), and Wiek & Lang (2016).
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PROJECT
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ABSTRACT
The aim of the study is to assess the impact of employee’s partnership model on the long-term
success of John Lewis. The descriptive research design is used in the present research. It assists
in providing detail information on the selected topic. Both qualitative and quantitative techniques
are used for the current study. From the above data analysis, it is identified that employees are
highly satisfied with their job as it is their hobby. It is essential for the company to increase the
satisfaction level of customers so that they work hard within the organisation and love their job.
From the secondary research, it is analysed that employee partnership model helps company in
increasing the sense of confidence in employees where it is with a special reference to those
enterprises that focus on adopting a partnership approach.
The aim of the study is to assess the impact of employee’s partnership model on the long-term
success of John Lewis. The descriptive research design is used in the present research. It assists
in providing detail information on the selected topic. Both qualitative and quantitative techniques
are used for the current study. From the above data analysis, it is identified that employees are
highly satisfied with their job as it is their hobby. It is essential for the company to increase the
satisfaction level of customers so that they work hard within the organisation and love their job.
From the secondary research, it is analysed that employee partnership model helps company in
increasing the sense of confidence in employees where it is with a special reference to those
enterprises that focus on adopting a partnership approach.
TABLE OF CONTENTS
ABSTRACT.....................................................................................................................................2
CHAPTER 1- INTRODUCTION....................................................................................................1
Research Title.........................................................................................................................1
Overview................................................................................................................................1
Research problem...................................................................................................................1
Chapter structure....................................................................................................................1
Focus and Purpose..................................................................................................................2
Aims and objectives...............................................................................................................2
Research question...................................................................................................................2
Framework and analysis.........................................................................................................3
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
Importance of partnership model in boosting up employees’ morale....................................4
Relationship between organisation’s growth and employee partnership model....................5
Impact of adopting employees’ partnership model on organisations.....................................7
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................9
3.1 Introduction......................................................................................................................9
3.2 Research approach............................................................................................................9
3.3 Research philosophy:......................................................................................................10
3.4 Data collection................................................................................................................10
3.5 Sampling:........................................................................................................................11
3.6 Data analysis...................................................................................................................11
3.7 Ethical consideration......................................................................................................12
3.8 Research limitation:........................................................................................................12
CHAPTER 4: DATA ANALYSIS................................................................................................13
4.1 Introduction....................................................................................................................13
CHAPTER- 4: CONCLUSION AND RECOMMENDATIONS..................................................21
Conclusion............................................................................................................................21
Recommendations................................................................................................................22
CHAPTER 5: DISCUSSION ON THE BASIS OF FINDINGS...................................................23
Critical evaluation................................................................................................................24
ABSTRACT.....................................................................................................................................2
CHAPTER 1- INTRODUCTION....................................................................................................1
Research Title.........................................................................................................................1
Overview................................................................................................................................1
Research problem...................................................................................................................1
Chapter structure....................................................................................................................1
Focus and Purpose..................................................................................................................2
Aims and objectives...............................................................................................................2
Research question...................................................................................................................2
Framework and analysis.........................................................................................................3
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
Importance of partnership model in boosting up employees’ morale....................................4
Relationship between organisation’s growth and employee partnership model....................5
Impact of adopting employees’ partnership model on organisations.....................................7
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................9
3.1 Introduction......................................................................................................................9
3.2 Research approach............................................................................................................9
3.3 Research philosophy:......................................................................................................10
3.4 Data collection................................................................................................................10
3.5 Sampling:........................................................................................................................11
3.6 Data analysis...................................................................................................................11
3.7 Ethical consideration......................................................................................................12
3.8 Research limitation:........................................................................................................12
CHAPTER 4: DATA ANALYSIS................................................................................................13
4.1 Introduction....................................................................................................................13
CHAPTER- 4: CONCLUSION AND RECOMMENDATIONS..................................................21
Conclusion............................................................................................................................21
Recommendations................................................................................................................22
CHAPTER 5: DISCUSSION ON THE BASIS OF FINDINGS...................................................23
Critical evaluation................................................................................................................24
REFERENCES..............................................................................................................................25
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CHAPTER 1- INTRODUCTION
Research Title
Does success of John Lewis owe its existence to employee partnership model adopted by the
organisation?
Overview
John Lewis partnership is a British company that operates John Lewis department stores,
banking and financial services, and Waitrose supermarket. The staff of John Lewis is the
permanent partner and the ultimately own the retailers 35 department stores and 272 Waitrose
supermarkets. Further, the organization provides benefits to its employees providing them shares
benefits etc. The present dissertation is based on to assess the impact of employees’ partnership
model on the long-term success of John Lewis. This research provides the information related to
the way John Lewis used partnership model for accomplishing its success. Further, John Lewis
also faced many challenges while adopting this model. The John Lewis partnership is one of
Europe's largest model of employees and it carries out business activities in the form of
employee’s participation and involvement. The partnership can be described as a “worker
paradise” and a model of the perfect world where each and every one is treated fairly.
Research problem
The employee's partnership model has proved to be effective for the John Lewis as it
boosts employees’ morale and helps in accomplishing the success. However, there are many
difficulties and challenges faced by the company in using this model. This model is effective as
it provides benefits to employees as well as organisation. John Lewis makes use of different
strategies to overcome the challenges which is face within the organisation.
Chapter structure
The present dissertation has been organised in the following manner: Chapter 1: Introduction – Chapter 1 is an introductory part which provides the overview
of the selected topic. Further, it sets out the aims and the objectives of the study and
defines the research problem. At the end of this chapter, methods which will be used to
carry out entire research is provided in brief. Chapter 2: Literature Review – Details the finding from the literature about the impact of
employees’ partnership model on the long-term success of John Lewis. In this chapter,
1
Research Title
Does success of John Lewis owe its existence to employee partnership model adopted by the
organisation?
Overview
John Lewis partnership is a British company that operates John Lewis department stores,
banking and financial services, and Waitrose supermarket. The staff of John Lewis is the
permanent partner and the ultimately own the retailers 35 department stores and 272 Waitrose
supermarkets. Further, the organization provides benefits to its employees providing them shares
benefits etc. The present dissertation is based on to assess the impact of employees’ partnership
model on the long-term success of John Lewis. This research provides the information related to
the way John Lewis used partnership model for accomplishing its success. Further, John Lewis
also faced many challenges while adopting this model. The John Lewis partnership is one of
Europe's largest model of employees and it carries out business activities in the form of
employee’s participation and involvement. The partnership can be described as a “worker
paradise” and a model of the perfect world where each and every one is treated fairly.
Research problem
The employee's partnership model has proved to be effective for the John Lewis as it
boosts employees’ morale and helps in accomplishing the success. However, there are many
difficulties and challenges faced by the company in using this model. This model is effective as
it provides benefits to employees as well as organisation. John Lewis makes use of different
strategies to overcome the challenges which is face within the organisation.
Chapter structure
The present dissertation has been organised in the following manner: Chapter 1: Introduction – Chapter 1 is an introductory part which provides the overview
of the selected topic. Further, it sets out the aims and the objectives of the study and
defines the research problem. At the end of this chapter, methods which will be used to
carry out entire research is provided in brief. Chapter 2: Literature Review – Details the finding from the literature about the impact of
employees’ partnership model on the long-term success of John Lewis. In this chapter,
1
the literature pertinent to the topic of the dissertation and similar studies has been
discussed. Chapter 3: Research Methodology – This chapter consists of different methods, tools,
and techniques which assist the researcher in carrying out investigation in right direction.
It covers the methodology articulation and justified the methodology which is adapted for
the present dissertation. Chapter 4: Data Analysis and Findings – In this chapter analysis of the result is done
which is obtained from primary and secondary research.
Chapter 5: Conclusion and Recommendations – It is the last chapter of the dissertation
which provides conclusion. Then recommendations provided on the basis of data analysis
Focus and Purpose
The research will be conducted with the main purpose of assessing the impact and
challenges of employee’s partnership model on the long-term success of John Lewis. The
purpose of the research will analyse the gaps left by the previous researcher on the same topic.
The present research will help in developing understanding related to the employee's partnership
model and its impact on the organisation.
Aims and objectives
Aim
To assess the impact of employee’s partnership model on long term success of John Lewis
Objectives
To understand the importance of partnership model in boosting up employees’ morale.
To evaluate the relationship between the organisation growth and employee partnership
model.
To evaluate the impact of adoption of employees’ partnership model on John Lewis.
To recommend ways to overcome challenges and bring improvements in adoption of the
model to boost employees’ morale.
Research question
Formulation of research questions is an important requirement as it helps in building a
strong framework for the research. Research questions are as follows
2
discussed. Chapter 3: Research Methodology – This chapter consists of different methods, tools,
and techniques which assist the researcher in carrying out investigation in right direction.
It covers the methodology articulation and justified the methodology which is adapted for
the present dissertation. Chapter 4: Data Analysis and Findings – In this chapter analysis of the result is done
which is obtained from primary and secondary research.
Chapter 5: Conclusion and Recommendations – It is the last chapter of the dissertation
which provides conclusion. Then recommendations provided on the basis of data analysis
Focus and Purpose
The research will be conducted with the main purpose of assessing the impact and
challenges of employee’s partnership model on the long-term success of John Lewis. The
purpose of the research will analyse the gaps left by the previous researcher on the same topic.
The present research will help in developing understanding related to the employee's partnership
model and its impact on the organisation.
Aims and objectives
Aim
To assess the impact of employee’s partnership model on long term success of John Lewis
Objectives
To understand the importance of partnership model in boosting up employees’ morale.
To evaluate the relationship between the organisation growth and employee partnership
model.
To evaluate the impact of adoption of employees’ partnership model on John Lewis.
To recommend ways to overcome challenges and bring improvements in adoption of the
model to boost employees’ morale.
Research question
Formulation of research questions is an important requirement as it helps in building a
strong framework for the research. Research questions are as follows
2
How does partnership model boost up employees’ morale in John Lewis?
What is the relationship between the organisation growth and employee partnership
model.
How does growth of John Lewis dependent on its move to adopt employees’ partnership
model?
What is the impact of adoption of employees’ partnership model on John Lewis.
Framework and analysis Design of research– Descriptive research design will be used in the present research. It
assists in providing detail information on the selected topic. Research approach – In the present dissertation inductive approach will be used for
moving from specific content to general. Research philosophy – Interpretivism philosophy will be applied in the present
dissertation Techniques of research – Both qualitative and quantitative techniques will be used for
the current study. Method for data collection – Both primary and secondary method will be used for
collection the information. In primary survey will be conducted while in secondary
books, internet and websites will be used for collection of data.
Sampling technique –
Analysis of data – All the collected information will be analysed with the use of
quantitative method. There different test will be applied for getting appropriate result.
3
What is the relationship between the organisation growth and employee partnership
model.
How does growth of John Lewis dependent on its move to adopt employees’ partnership
model?
What is the impact of adoption of employees’ partnership model on John Lewis.
Framework and analysis Design of research– Descriptive research design will be used in the present research. It
assists in providing detail information on the selected topic. Research approach – In the present dissertation inductive approach will be used for
moving from specific content to general. Research philosophy – Interpretivism philosophy will be applied in the present
dissertation Techniques of research – Both qualitative and quantitative techniques will be used for
the current study. Method for data collection – Both primary and secondary method will be used for
collection the information. In primary survey will be conducted while in secondary
books, internet and websites will be used for collection of data.
Sampling technique –
Analysis of data – All the collected information will be analysed with the use of
quantitative method. There different test will be applied for getting appropriate result.
3
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CHAPTER 2: LITERATURE REVIEW
As per the view of Wiek and Lang, 2016., the John Lewis partnership has a visionary and
successful way of doing business as in this it put the happiness of partners first in the business.
There are 69000 permanent employees are partners who own John Lewis Waitrose supermarket,
stores and online.
Importance of partnership model in boosting up employees’ morale
Employees are referred to be one of the most essential part of almost all organisational
bodies where they are largely accountable for a timely attainment of organisational goals and
objectives. Considering this, Arando and et. al. (2015) have given a top most priority to the
organisational workers in any position where they are the foremost asset of a firm and maintains
the flow of work for a smooth transition of the same in fulfilling their undertaken aims. It is
thereby referred to be an important concern of the enterprises to always boost up the morale of
their employees by adopting some effective ways for the same. There exist various measures
through which, the workers can always keep satisfied for carrying out a contending work and
perform in an exceptional manner.
Beckmann, Cornelissen and Kräkel (2017) have hereby illustrated a well acquaint
approach of partnership model in enhancing the sense of confidence in employees where it is
with a special reference to those enterprises that are believers in adopting a partnership approach.
This approach is apparent to give a sense of ownership to the workers where they willingly
attempt the work allotted to them and with a full sense of gratitude towards the entity. It is
mainly due to the opportunity that they are being given to work in a collaborative manner, along
with a sense of cooperation to together achieve the organisational goals and objectives.
Chen and et. al. (2015) with a supportive outlook towards the above specified
consideration has given a similar lookout where using such an effective approach is evident to
bring equivalent passion of work in the employees as exists in the business owners. Use of
partnership model is thereby important for involving workers with a similar sense of work where
it is being done by involving them into strategies that are made by the business holders or other
upper level administrative bodies, concerned with the formulation of business strategies. Doing
so is proven to bring a similar sense of possession in the workers to operate with a strengthened
level of passion for a timely achievement of the business goals.
4
As per the view of Wiek and Lang, 2016., the John Lewis partnership has a visionary and
successful way of doing business as in this it put the happiness of partners first in the business.
There are 69000 permanent employees are partners who own John Lewis Waitrose supermarket,
stores and online.
Importance of partnership model in boosting up employees’ morale
Employees are referred to be one of the most essential part of almost all organisational
bodies where they are largely accountable for a timely attainment of organisational goals and
objectives. Considering this, Arando and et. al. (2015) have given a top most priority to the
organisational workers in any position where they are the foremost asset of a firm and maintains
the flow of work for a smooth transition of the same in fulfilling their undertaken aims. It is
thereby referred to be an important concern of the enterprises to always boost up the morale of
their employees by adopting some effective ways for the same. There exist various measures
through which, the workers can always keep satisfied for carrying out a contending work and
perform in an exceptional manner.
Beckmann, Cornelissen and Kräkel (2017) have hereby illustrated a well acquaint
approach of partnership model in enhancing the sense of confidence in employees where it is
with a special reference to those enterprises that are believers in adopting a partnership approach.
This approach is apparent to give a sense of ownership to the workers where they willingly
attempt the work allotted to them and with a full sense of gratitude towards the entity. It is
mainly due to the opportunity that they are being given to work in a collaborative manner, along
with a sense of cooperation to together achieve the organisational goals and objectives.
Chen and et. al. (2015) with a supportive outlook towards the above specified
consideration has given a similar lookout where using such an effective approach is evident to
bring equivalent passion of work in the employees as exists in the business owners. Use of
partnership model is thereby important for involving workers with a similar sense of work where
it is being done by involving them into strategies that are made by the business holders or other
upper level administrative bodies, concerned with the formulation of business strategies. Doing
so is proven to bring a similar sense of possession in the workers to operate with a strengthened
level of passion for a timely achievement of the business goals.
4
Beside this, Hsu and et. al. (2015) with a slight contrary outlook have demonstrated more
in favour of the organisations where they should not make a rigorous use of partnership model
for improving the sense of motivation in their workers. This is basically to adopt a strategic way
of doing so and where the employees must not take the entire charge on them. As it could lead to
some unwanted or unfruitful results and thus a consent of sharing must always be there among
the workers and management. It is therefore important for the managerial bodies of the
establishments to have a regular check on the efforts made by the employees in formulating
strategies to cheer the likely ones and barricade the improbable ones.
Keynes (2016) with a contradictory outlook has hereby specified some most considerate
influence of partnership model in companies where it is mainly for applying the two most
significant elements of co- created leadership and employee voice at the workplace. This will not
only assist the organisational bodies at any level to genially coordinate the work together but will
also drive some effective changes for betterment. Apart from this, there together exists a joint
commitment to contribute into the success of the organisation, helps recognizing one other’s
genuine interests where they are together committed more towards employment security. Also, a
combined focus on a quality work life with a mutual sense of working with a transparent outlook
together indicates some considerate factors of a partnership model.
Relationship between organisation’s growth and employee partnership model
An employee partnership model also termed as employee owned model is directly related
to organisation’s growth as stated by Liu and et. al. (2017). It is mainly on considering UK’s
statistics where 2% GDP of UK is referred to be a determined contribution of their employee
owned sector that has an estimated value of £25 billion. On whose basis, there exists several
models of ownership that are being adopted by the organisations and exists in both direct and
indirect forms. The direct model of ownership is where the employees becomes a registered
shareholder by possessing majority of company’s share. Moreover, other type of ownership
involves a collective ownership where the employees acts as beneficiaries. Lastly, there together
exists a hybrid form of ownership that reveals some combined features of both of these models
and where some employees are in charge of having collective shares, while others possess
individually allotted shares.
Mory, Wirtz and Göttel (2016) with a likely perception towards it have stated some
leading benefits of such employee owned businesses where such type of establishments is known
5
in favour of the organisations where they should not make a rigorous use of partnership model
for improving the sense of motivation in their workers. This is basically to adopt a strategic way
of doing so and where the employees must not take the entire charge on them. As it could lead to
some unwanted or unfruitful results and thus a consent of sharing must always be there among
the workers and management. It is therefore important for the managerial bodies of the
establishments to have a regular check on the efforts made by the employees in formulating
strategies to cheer the likely ones and barricade the improbable ones.
Keynes (2016) with a contradictory outlook has hereby specified some most considerate
influence of partnership model in companies where it is mainly for applying the two most
significant elements of co- created leadership and employee voice at the workplace. This will not
only assist the organisational bodies at any level to genially coordinate the work together but will
also drive some effective changes for betterment. Apart from this, there together exists a joint
commitment to contribute into the success of the organisation, helps recognizing one other’s
genuine interests where they are together committed more towards employment security. Also, a
combined focus on a quality work life with a mutual sense of working with a transparent outlook
together indicates some considerate factors of a partnership model.
Relationship between organisation’s growth and employee partnership model
An employee partnership model also termed as employee owned model is directly related
to organisation’s growth as stated by Liu and et. al. (2017). It is mainly on considering UK’s
statistics where 2% GDP of UK is referred to be a determined contribution of their employee
owned sector that has an estimated value of £25 billion. On whose basis, there exists several
models of ownership that are being adopted by the organisations and exists in both direct and
indirect forms. The direct model of ownership is where the employees becomes a registered
shareholder by possessing majority of company’s share. Moreover, other type of ownership
involves a collective ownership where the employees acts as beneficiaries. Lastly, there together
exists a hybrid form of ownership that reveals some combined features of both of these models
and where some employees are in charge of having collective shares, while others possess
individually allotted shares.
Mory, Wirtz and Göttel (2016) with a likely perception towards it have stated some
leading benefits of such employee owned businesses where such type of establishments is known
5
to beat the non-employee owned businesses. This in turn results in greater number of benefits to
those who operates into employee owned businesses where in non-employee owned businesses,
the workers are not in stake of any such possession and can neither participate in the process of
decision making. It is thereby apparent to show a greater number of benefits to those who
believes in operating an employee owned business and where the employees are equally
concerned about gaining huge amount of profits.
Roche and Teague (2014) with a similar state of mind have enlightened many advantages
of such type of businesses where it considers involving the stakeholders rather than taking view
of the shareholders. This in turn results in an augmented growth of the firm by gratifying short
term profitability with assistance of long term sustainability rate. It is also in accordance to
several statistical reports that has proven greater level of commitment and a quality work from
those employees who are possessing some percentage of share in the company. They are also
known to operate with a more flexible outlook to serve the business needs and attempt all
possible ways of achieving them.
Stewart (2014) with a distinct viewpoint towards such growing prospective of employee
owned businesses have detailed some potential number of challenges that can be faced by such
employee owned businesses in terms of their growing size and increasing complexity. This
revelation has in turn shown a greater opportunity to those organisations that are smaller in size
in comparison to those who are continually referring to grow at a higher pace. This is on
considering a well-known fact where a company exercises its natural tendency of growing that
could in turn lead to create large distance among the employees and administrative bodies.
Tan and et. al. (2014) with a corresponding outlook towards the above ascertained
challenges have stated few more issues that can be dealt by the businesses in order to cope with
such an adopted form of employee owned business. This includes difficulty in maintaining the
trend of inclusive decision-making process where they may have to lose the pace they use to
fulfil the business needs by together losing their flexibility in doing so. It is however due to an
increasing administrative control at the workplace that in turn leads to a reduced employee
engagement. It is basically due to a massive structural reform that takes place in the organisation
due to such controlled work culture.
Lampel, Bhalla, Jha (2010) with an analogous concern have specified managerial
innovation to play a greater role in maintaining such pessimism at the workplace. This is
6
those who operates into employee owned businesses where in non-employee owned businesses,
the workers are not in stake of any such possession and can neither participate in the process of
decision making. It is thereby apparent to show a greater number of benefits to those who
believes in operating an employee owned business and where the employees are equally
concerned about gaining huge amount of profits.
Roche and Teague (2014) with a similar state of mind have enlightened many advantages
of such type of businesses where it considers involving the stakeholders rather than taking view
of the shareholders. This in turn results in an augmented growth of the firm by gratifying short
term profitability with assistance of long term sustainability rate. It is also in accordance to
several statistical reports that has proven greater level of commitment and a quality work from
those employees who are possessing some percentage of share in the company. They are also
known to operate with a more flexible outlook to serve the business needs and attempt all
possible ways of achieving them.
Stewart (2014) with a distinct viewpoint towards such growing prospective of employee
owned businesses have detailed some potential number of challenges that can be faced by such
employee owned businesses in terms of their growing size and increasing complexity. This
revelation has in turn shown a greater opportunity to those organisations that are smaller in size
in comparison to those who are continually referring to grow at a higher pace. This is on
considering a well-known fact where a company exercises its natural tendency of growing that
could in turn lead to create large distance among the employees and administrative bodies.
Tan and et. al. (2014) with a corresponding outlook towards the above ascertained
challenges have stated few more issues that can be dealt by the businesses in order to cope with
such an adopted form of employee owned business. This includes difficulty in maintaining the
trend of inclusive decision-making process where they may have to lose the pace they use to
fulfil the business needs by together losing their flexibility in doing so. It is however due to an
increasing administrative control at the workplace that in turn leads to a reduced employee
engagement. It is basically due to a massive structural reform that takes place in the organisation
due to such controlled work culture.
Lampel, Bhalla, Jha (2010) with an analogous concern have specified managerial
innovation to play a greater role in maintaining such pessimism at the workplace. This is
6
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required to be used in such a manner that in turn reflects as a fundamental approach of balancing
things. It is basically to bring a state of balance to meet the growing needs of such controlling
administration with proper measures. This will in turn help in supporting flexibility in ensuring a
continual and uninterrupted participation of workers in framing strategies, undertaken operations
and governance. Doing so can largely assist in handling the situation of financial crisis by
together deciding an affirmative future of capitalism. This way, the employee end companies can
greatly assist in upcoming economic growth of the country.
Impact of adopting employees’ partnership model on organisations
This is to evaluate the implementation of an employee partnership model where there
exists a living instance of such type of business named John Lewis as per the views conferred by
North (2012). Although, there together exists some such specific consideration that is required to
be taken up by the entities considering to undertake this measure as a way of operating their
business. Herein, an organisational set up is known to play an important role to determine ways
in which the employees can be kept satisfied. This is for example to state about the company
directors of many large business organisations who are referring to provide huge incentives to
the workforce as a way of adopting the form of shared ownership. However, undertaking this
measure is entirely dependent upon their accepted organisational structure.
Storey and Salaman (2017) with an analogous outlook have together stated some other
effective outcomes of employee’s partnership model that ultimately leads to a responsible
capitalism. This is on considering the fact where even the governmental bodies have largely
reformed the tax system to encourage more and more businesses to adopt the ownership model
of John Lewis that will in turn assist in a better economic system in the future. By which, all
form of businesses, whether small or medium will lead to play a driving role in enhancing the
economic status of the entire nation with greater engagement of staff having a strengthened level
of commitment and loyalty.
Furthermore, there together exists yet another beneficial impact of such employee owned
businesses where it can become an attractive proposal at times when the enterprises are under
less burden of offering salary hikes as professed by Schmitt (2015). It is however due to such
low-cost alternative provisioning by the firms by not paying anything against it. Although, it is
together specified to be an intangible method of motivating employees by giving them a
psychological feeling of being a part of something integral to the establishment. This gives a
7
things. It is basically to bring a state of balance to meet the growing needs of such controlling
administration with proper measures. This will in turn help in supporting flexibility in ensuring a
continual and uninterrupted participation of workers in framing strategies, undertaken operations
and governance. Doing so can largely assist in handling the situation of financial crisis by
together deciding an affirmative future of capitalism. This way, the employee end companies can
greatly assist in upcoming economic growth of the country.
Impact of adopting employees’ partnership model on organisations
This is to evaluate the implementation of an employee partnership model where there
exists a living instance of such type of business named John Lewis as per the views conferred by
North (2012). Although, there together exists some such specific consideration that is required to
be taken up by the entities considering to undertake this measure as a way of operating their
business. Herein, an organisational set up is known to play an important role to determine ways
in which the employees can be kept satisfied. This is for example to state about the company
directors of many large business organisations who are referring to provide huge incentives to
the workforce as a way of adopting the form of shared ownership. However, undertaking this
measure is entirely dependent upon their accepted organisational structure.
Storey and Salaman (2017) with an analogous outlook have together stated some other
effective outcomes of employee’s partnership model that ultimately leads to a responsible
capitalism. This is on considering the fact where even the governmental bodies have largely
reformed the tax system to encourage more and more businesses to adopt the ownership model
of John Lewis that will in turn assist in a better economic system in the future. By which, all
form of businesses, whether small or medium will lead to play a driving role in enhancing the
economic status of the entire nation with greater engagement of staff having a strengthened level
of commitment and loyalty.
Furthermore, there together exists yet another beneficial impact of such employee owned
businesses where it can become an attractive proposal at times when the enterprises are under
less burden of offering salary hikes as professed by Schmitt (2015). It is however due to such
low-cost alternative provisioning by the firms by not paying anything against it. Although, it is
together specified to be an intangible method of motivating employees by giving them a
psychological feeling of being a part of something integral to the establishment. This gives a
7
substantial option to the individuals of exercising their share alternatives where they can either
purchase shares or directly consider selling them by not using their own funds. Here, the buying
price is counterbalance against the profits received from sale.
8
purchase shares or directly consider selling them by not using their own funds. Here, the buying
price is counterbalance against the profits received from sale.
8
CHAPTER 3: RESEARCH METHODOLOGY
3.1 Introduction
Research methodology is important chapter in the dissertation which provide detail
information of tools and techniques which are used in the present study. It included different
procedures and tools such as research approach, types of investigation, data collection method
which help in carrying out the research in a right direction (Eisenhardt, Graebner and
Sonenshein, 2016). The present dissertation is based on assessing the impact of employee’s
partnership model on long term success of John Lewis. Therefore, quantitative investigation is
used in respect to find the impact of partnership model on the company. However, detail
information will be provided of the method with valid justification for the selected method.
3.2 Research approach
Research approach is one of the significant aspect in the research methodology as it shed
light on the way of gathering the information. There are two kind of approach that is inductive
and deductive. In the inductive approach the researcher focuses on collecting the general
information them move on the specific one. On the other hand, in the deductive approach,
investigator focus on collecting the specific information then generalization of the same is done.
The selection of the approach is done on the basis of nature of research (Wiek and Lang, 2016).
The present study is based on the assessing the impact of employee’s partnership model on long
term success of John Lewis, inductive approach has applied. This approach provides the better
outcome with the quantitative investigation. Further, the rationale behind using this inductive
approach is that in study first the general information is collected then specific causes is find
behind the significance of employee’s partnership model. Along with this, it also develops the
understanding related to the selected topic and it linked the same with the primary information.
Research design:
It is a process in which the gathered information is presented in the line of research aim.
There are different types of research design such as, case study, explanatory, exploratory,
descriptive etc. which can be used for presenting the findings in an appropriate manner.
Exploratory research design is basically used for uncovering the issues which are not find out
still. Further descriptive research design is used for describing the characteristics of population
which are covered in this study (Patino, Au and Vollmer, 2016). The present research is based on
the assessing the impact of employee’s partnership model on long term success of John Lewis.
9
3.1 Introduction
Research methodology is important chapter in the dissertation which provide detail
information of tools and techniques which are used in the present study. It included different
procedures and tools such as research approach, types of investigation, data collection method
which help in carrying out the research in a right direction (Eisenhardt, Graebner and
Sonenshein, 2016). The present dissertation is based on assessing the impact of employee’s
partnership model on long term success of John Lewis. Therefore, quantitative investigation is
used in respect to find the impact of partnership model on the company. However, detail
information will be provided of the method with valid justification for the selected method.
3.2 Research approach
Research approach is one of the significant aspect in the research methodology as it shed
light on the way of gathering the information. There are two kind of approach that is inductive
and deductive. In the inductive approach the researcher focuses on collecting the general
information them move on the specific one. On the other hand, in the deductive approach,
investigator focus on collecting the specific information then generalization of the same is done.
The selection of the approach is done on the basis of nature of research (Wiek and Lang, 2016).
The present study is based on the assessing the impact of employee’s partnership model on long
term success of John Lewis, inductive approach has applied. This approach provides the better
outcome with the quantitative investigation. Further, the rationale behind using this inductive
approach is that in study first the general information is collected then specific causes is find
behind the significance of employee’s partnership model. Along with this, it also develops the
understanding related to the selected topic and it linked the same with the primary information.
Research design:
It is a process in which the gathered information is presented in the line of research aim.
There are different types of research design such as, case study, explanatory, exploratory,
descriptive etc. which can be used for presenting the findings in an appropriate manner.
Exploratory research design is basically used for uncovering the issues which are not find out
still. Further descriptive research design is used for describing the characteristics of population
which are covered in this study (Patino, Au and Vollmer, 2016). The present research is based on
the assessing the impact of employee’s partnership model on long term success of John Lewis.
9
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Therefore, researcher will use descriptive research design. The reason behind selecting this
design is that it assists in presenting the findings which is related to the factor that impact the
research. Further, population will be described so that valid outcome can get in related to the
research aim. This design is proven to be effective in respect to extract the valid result.
3.3 Research philosophy:
It is a belief and assumption of the researcher related to the current investigation. Two
main types of research philosophy are interpretivism and positivist. This both are very effective
in respect reflect the different aspects in the present study. The interpretivism is shows the single
facts which are followed by numerous facts (Vera and Fabian, 2016). On the other hand, in
positivsim it relied on the different facts and figures which is related to the particular study. At
the time of carrying out the research it is important for the researcher to make sure that which
types of philosophy is using as because it leads to impact the entire study. However, the present
study is based on the assessing the impact of employee’s partnership model on long term success
of John Lewis, interpretivism philosophy is applied. The reason behind selecting this philosophy
is that to incorporate its views and suggestion on the selected issues. Further it helps researcher
to reach the valid outcome and provide recommendation accordingly. Owing this philosophy is
proved to be best because it suited to extract valid outcome through collecting the large amount
of information related to the selected topic.
3.4 Data collection
Data collection is termed as the process through which information is collected for the
present dissertation. It is essential for the scholar to be careful while selecting of the collection
method as it lead to impact the entire study (Nieswiadomy and Bailey, 2017). There are two
different method of collecting the information that can be used by the researcher in the present
study that is primary and secondary. The primary information is that information which is
gathered for the first time. On the other hand, secondary information is that information which is
already gathered by some other researchers. In the primary data collected there are different
methods which can be used such as interview, survey, questionnaire etc. More specifically, there
are about 65 of the questionnaires that were send but 40 of them filled up the form. On the other
hand in secondary book and journals, internet etc. can be used for gathering the information.
Further, literature review is conducted in order conduct secondary information. The present
study is based on determining the impact of employee’s partnership model on long term success
10
design is that it assists in presenting the findings which is related to the factor that impact the
research. Further, population will be described so that valid outcome can get in related to the
research aim. This design is proven to be effective in respect to extract the valid result.
3.3 Research philosophy:
It is a belief and assumption of the researcher related to the current investigation. Two
main types of research philosophy are interpretivism and positivist. This both are very effective
in respect reflect the different aspects in the present study. The interpretivism is shows the single
facts which are followed by numerous facts (Vera and Fabian, 2016). On the other hand, in
positivsim it relied on the different facts and figures which is related to the particular study. At
the time of carrying out the research it is important for the researcher to make sure that which
types of philosophy is using as because it leads to impact the entire study. However, the present
study is based on the assessing the impact of employee’s partnership model on long term success
of John Lewis, interpretivism philosophy is applied. The reason behind selecting this philosophy
is that to incorporate its views and suggestion on the selected issues. Further it helps researcher
to reach the valid outcome and provide recommendation accordingly. Owing this philosophy is
proved to be best because it suited to extract valid outcome through collecting the large amount
of information related to the selected topic.
3.4 Data collection
Data collection is termed as the process through which information is collected for the
present dissertation. It is essential for the scholar to be careful while selecting of the collection
method as it lead to impact the entire study (Nieswiadomy and Bailey, 2017). There are two
different method of collecting the information that can be used by the researcher in the present
study that is primary and secondary. The primary information is that information which is
gathered for the first time. On the other hand, secondary information is that information which is
already gathered by some other researchers. In the primary data collected there are different
methods which can be used such as interview, survey, questionnaire etc. More specifically, there
are about 65 of the questionnaires that were send but 40 of them filled up the form. On the other
hand in secondary book and journals, internet etc. can be used for gathering the information.
Further, literature review is conducted in order conduct secondary information. The present
study is based on determining the impact of employee’s partnership model on long term success
10
of John Lewis therefore both primary and secondary data is used in respect to get valid outcome
for the selected topic (Marais and Pienaar-Marais, 2016). Therefore, for collecting the primary
information researcher has conducted survey in which questions were asked from the employees
of the cited organisation. While secondary information is collected from the books, journals and
internet. This help in making research more effective and highly reliable. The reason behind
selecting the both sources is that it has resulted more suitable information related to the
employees' partnership model and employee’s satisfaction. The both data sources will provide
the high level of assistance to scholar for getting the suitable outcome.
3.5 Sampling:
Sampling is the process of selection of targeted population from the universe. There are
two different types of sampling that is probabilistic and non-probabilistic (Kurinczuk, Linsell
and Morris, 2016). In the present dissertation non, probabilistic sampling under which random
sampling method is used for selecting the sample size. Here, 40 employees of John Lewis
company are selected for survey. The reason behind selecting this sample size is that it helps in
providing the specific information related to the employees' satisfaction.
3.6 Data analysis
Data analysis is considered as one of the essential chapter which assist scholar in
attaining the aims and objectives. It is a section in which different tools and techniques are used
by the scholar for carry put the evaluation of the collected information (Gast and Ledford, 2014).
The reason for data analysis is that it helps in converting the raw material into a valid outcome.
There are two different techniques with the use of that collected information can be analysed that
is qualitative and quantitative. In the qualitative all the gathered data is presented in the non-
numeric form. There are different themes, charts and tables are used for presenting the findings
in an effective manner. On the other hand, in the quantitative techniques it is based on the
numeric form. There are different test which are used to applied for the present research such as
T-test, Z-test descriptive test etc. (Brinkmann, 2014). It leads to provide valid outcome to the
research for the present study. It is important for the researcher to be careful while evaluating the
collected information as it lead to directly impact the findings. In the present research
quantitative technique is used for analysing the collected information. There are different
statistical tools which is used so that collected information can be presented numeric form. Here
T- test, descriptive test will be applied and charts will be prepared for extracting valid outcome.
11
for the selected topic (Marais and Pienaar-Marais, 2016). Therefore, for collecting the primary
information researcher has conducted survey in which questions were asked from the employees
of the cited organisation. While secondary information is collected from the books, journals and
internet. This help in making research more effective and highly reliable. The reason behind
selecting the both sources is that it has resulted more suitable information related to the
employees' partnership model and employee’s satisfaction. The both data sources will provide
the high level of assistance to scholar for getting the suitable outcome.
3.5 Sampling:
Sampling is the process of selection of targeted population from the universe. There are
two different types of sampling that is probabilistic and non-probabilistic (Kurinczuk, Linsell
and Morris, 2016). In the present dissertation non, probabilistic sampling under which random
sampling method is used for selecting the sample size. Here, 40 employees of John Lewis
company are selected for survey. The reason behind selecting this sample size is that it helps in
providing the specific information related to the employees' satisfaction.
3.6 Data analysis
Data analysis is considered as one of the essential chapter which assist scholar in
attaining the aims and objectives. It is a section in which different tools and techniques are used
by the scholar for carry put the evaluation of the collected information (Gast and Ledford, 2014).
The reason for data analysis is that it helps in converting the raw material into a valid outcome.
There are two different techniques with the use of that collected information can be analysed that
is qualitative and quantitative. In the qualitative all the gathered data is presented in the non-
numeric form. There are different themes, charts and tables are used for presenting the findings
in an effective manner. On the other hand, in the quantitative techniques it is based on the
numeric form. There are different test which are used to applied for the present research such as
T-test, Z-test descriptive test etc. (Brinkmann, 2014). It leads to provide valid outcome to the
research for the present study. It is important for the researcher to be careful while evaluating the
collected information as it lead to directly impact the findings. In the present research
quantitative technique is used for analysing the collected information. There are different
statistical tools which is used so that collected information can be presented numeric form. Here
T- test, descriptive test will be applied and charts will be prepared for extracting valid outcome.
11
3.7 Ethical consideration
Ethics are important it considered as one of the important part in the entire study. It
should be focused at the time of approaching the participants to become a part of survey. Further,
the purpose of the research need to make clear in the front of researcher so that they can take
participant easily (Taylor, Bogdan and DeVault, 2015). All the personal information provided by
the researcher need to kept confidential so that employees do not feel insecure while sharing
their information. Further it is considered that research ethics is also considered while selecting
the information from the secondary sources. Therefore, all the information is properly cited with
the evidence in respect to make research more authentic and reliable.
3.8 Research limitation:
In the present research investigator put all its efforts to make research more effective and
reliable. Due to limitation of time scholar has selected 30 sample size of John Lewis company so
which is nor to high or low. Further due to lack of monetary resources' researcher has do not use
highly advanced tools and techniques (Mackey and Gass, 2015). Therefore, quantitative
investigation has been undertaken by the researcher for assessing the impact of employee’s
partnership model on long term success of John Lewis.
12
Ethics are important it considered as one of the important part in the entire study. It
should be focused at the time of approaching the participants to become a part of survey. Further,
the purpose of the research need to make clear in the front of researcher so that they can take
participant easily (Taylor, Bogdan and DeVault, 2015). All the personal information provided by
the researcher need to kept confidential so that employees do not feel insecure while sharing
their information. Further it is considered that research ethics is also considered while selecting
the information from the secondary sources. Therefore, all the information is properly cited with
the evidence in respect to make research more authentic and reliable.
3.8 Research limitation:
In the present research investigator put all its efforts to make research more effective and
reliable. Due to limitation of time scholar has selected 30 sample size of John Lewis company so
which is nor to high or low. Further due to lack of monetary resources' researcher has do not use
highly advanced tools and techniques (Mackey and Gass, 2015). Therefore, quantitative
investigation has been undertaken by the researcher for assessing the impact of employee’s
partnership model on long term success of John Lewis.
12
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CHAPTER 4: DATA ANALYSIS
4.1 Introduction
Data analysis is of the important chapter in the dissertation as it helps scholar on getting
the valid outcome to reach the aims and objectives. Further it is stated that the present
investigation is based on the quantitative techniques under which different tools are used by the
researcher such as descriptive test, correlation etc.
Employee partnership model and morale
Objective is to examine employee’s view of the partnership model
Theme 1: My job is like a hobby to me
Statistics
My job is
like a hobby
to me
N
Valid 40
Missing 0
Mean 3.5000
Median 4.0000
Mode 4.00
My job is
like a hobby
to me
Frequency Percent Valid Percent Cumulative Percent
Valid
1.00 5 12.5 12.5 12.5
2.00 7 17.5 17.5 30.0
3.00 3 7.5 7.5 37.5
4.00 13 32.5 32.5 70.0
5.00 12 30.0 30.0 100.0
Total 40 100.0 100.0
13
4.1 Introduction
Data analysis is of the important chapter in the dissertation as it helps scholar on getting
the valid outcome to reach the aims and objectives. Further it is stated that the present
investigation is based on the quantitative techniques under which different tools are used by the
researcher such as descriptive test, correlation etc.
Employee partnership model and morale
Objective is to examine employee’s view of the partnership model
Theme 1: My job is like a hobby to me
Statistics
My job is
like a hobby
to me
N
Valid 40
Missing 0
Mean 3.5000
Median 4.0000
Mode 4.00
My job is
like a hobby
to me
Frequency Percent Valid Percent Cumulative Percent
Valid
1.00 5 12.5 12.5 12.5
2.00 7 17.5 17.5 30.0
3.00 3 7.5 7.5 37.5
4.00 13 32.5 32.5 70.0
5.00 12 30.0 30.0 100.0
Total 40 100.0 100.0
13
Interpretation: From the above result it is analyses that mean is 3.50, median is 4.0 and mode is
4.00. This shows that there are most of the respondents who are highly agreed that their job is
like a hobby for them. Further there are few of the participants who are slightly agreed with the
given job that is hobby. On the other hand, there are very less employees who think job is not
hobby for them. It is not easy for employees to work on the position in which they are capable
and it became sometime challenge for them.
Theme 2: Most of the time I have to force myself to go to work so
Statistics
Most of the time I have to force myself to
go to work
N Valid 40
Missing 0
Mean 3.17
Median 4.0000
Mode 4.00
Interpretation: From the above table is shows that mean is 3.17 which indicate that respondent
are highly agreed that most of the time they force themselves they go to the work. Further, mean
is 4.00 which shows that many of the respondents are highly agreed with the given statements.
Most of the time I have to force myself to go to work
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 10 25.0 25.0 25.0
2.00 5 12.5 12.5 37.5
3.00 3 7.5 7.5 45.0
4.00 12 30.0 30.0 75.0
5.00 10 25.0 25.0 100.0
Total 40 100.0 100.0
Theme 3: I am able to make my own decisions about how I do my job
Frequencies
14
4.00. This shows that there are most of the respondents who are highly agreed that their job is
like a hobby for them. Further there are few of the participants who are slightly agreed with the
given job that is hobby. On the other hand, there are very less employees who think job is not
hobby for them. It is not easy for employees to work on the position in which they are capable
and it became sometime challenge for them.
Theme 2: Most of the time I have to force myself to go to work so
Statistics
Most of the time I have to force myself to
go to work
N Valid 40
Missing 0
Mean 3.17
Median 4.0000
Mode 4.00
Interpretation: From the above table is shows that mean is 3.17 which indicate that respondent
are highly agreed that most of the time they force themselves they go to the work. Further, mean
is 4.00 which shows that many of the respondents are highly agreed with the given statements.
Most of the time I have to force myself to go to work
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 10 25.0 25.0 25.0
2.00 5 12.5 12.5 37.5
3.00 3 7.5 7.5 45.0
4.00 12 30.0 30.0 75.0
5.00 10 25.0 25.0 100.0
Total 40 100.0 100.0
Theme 3: I am able to make my own decisions about how I do my job
Frequencies
14
Statistics
I am able to make my own
decisions about how I do my
job
N Valid 40
Missing 0
Mean 3.1000
Median 3.5000
Mode 4.00
I am able to make my own decisions about how I do my job
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 7 17.5 17.5 17.5
2.00 10 25.0 25.0 42.5
3.00 3 7.5 7.5 50.0
4.00 12 30.0 30.0 80.0
5.00 8 20.0 20.0 100.0
Total 40 100.0 100.0
Interpretation: Interpretation: From the above table is shows that mean is 3.10 which indicate
that respondent are highly agreed that able to make my own decisions about how I do my job.
Further median is 4.00 which shows that many of the respondents are highly agreed with the
given statements.
Theme 4: I have to consult my supervisor if I want to perform my work slightly differently
Statistics
I have to consult my supervisor if I want
to perform my work slightly differently
N Valid 40
15
I am able to make my own
decisions about how I do my
job
N Valid 40
Missing 0
Mean 3.1000
Median 3.5000
Mode 4.00
I am able to make my own decisions about how I do my job
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 7 17.5 17.5 17.5
2.00 10 25.0 25.0 42.5
3.00 3 7.5 7.5 50.0
4.00 12 30.0 30.0 80.0
5.00 8 20.0 20.0 100.0
Total 40 100.0 100.0
Interpretation: Interpretation: From the above table is shows that mean is 3.10 which indicate
that respondent are highly agreed that able to make my own decisions about how I do my job.
Further median is 4.00 which shows that many of the respondents are highly agreed with the
given statements.
Theme 4: I have to consult my supervisor if I want to perform my work slightly differently
Statistics
I have to consult my supervisor if I want
to perform my work slightly differently
N Valid 40
15
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Missing 0
Mean 3.7250
Median 4.0000
Mode 5.00
I have to consult my supervisor if I want to perform my work slightly differently
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 7 17.5 17.5 17.5
2.00 1 2.5 2.5 20.0
3.00 5 12.5 12.5 32.5
4.00 10 25.0 25.0 57.5
5.00 17 42.5 42.5 100.0
Total 40 100.0 100.0
Interpretation: From the above table is shows that mean is 3.75 which indicate that respondent
are highly agreed that they have to consult my supervisor if they want to perform their work
slightly differently Further median is 4.00 and mode is 5.00 which shows that many of the
respondents are highly agreed with the given statements.
Theme 5: I do my job in much the same way every day
Statistics
I do my job in much the same
way every day
N Valid 40
Missing 0
Mean 3.3250
Median 4.0000
Mode 4.00
16
Mean 3.7250
Median 4.0000
Mode 5.00
I have to consult my supervisor if I want to perform my work slightly differently
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 7 17.5 17.5 17.5
2.00 1 2.5 2.5 20.0
3.00 5 12.5 12.5 32.5
4.00 10 25.0 25.0 57.5
5.00 17 42.5 42.5 100.0
Total 40 100.0 100.0
Interpretation: From the above table is shows that mean is 3.75 which indicate that respondent
are highly agreed that they have to consult my supervisor if they want to perform their work
slightly differently Further median is 4.00 and mode is 5.00 which shows that many of the
respondents are highly agreed with the given statements.
Theme 5: I do my job in much the same way every day
Statistics
I do my job in much the same
way every day
N Valid 40
Missing 0
Mean 3.3250
Median 4.0000
Mode 4.00
16
I do my job in much the same way every day
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 7 17.5 17.5 17.5
2.00 7 17.5 17.5 35.0
3.00 2 5.0 5.0 40.0
4.00 14 35.0 35.0 75.0
5.00 10 25.0 25.0 100.0
Total 40 100.0 100.0
Interpretation: From the above table is shows that mean is 3.35 which indicate that respondent
are highly agreed that they do their job in much the same way every day. Further median is 4.00
and mode is 4.00 which shows that many of the respondents are highly agreed with the given
statements.
Theme 6: Very few aspects of my job change from day to day
Statistics
Very few aspects of my job change from
day to day
N Valid 40
Missing 0
Mean 3.3000
Median 4.0000
Mode 4.00
Very few aspects of my job change from day to day
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 5 12.5 12.5 12.5
2.00 10 25.0 25.0 37.5
3.00 3 7.5 7.5 45.0
17
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 7 17.5 17.5 17.5
2.00 7 17.5 17.5 35.0
3.00 2 5.0 5.0 40.0
4.00 14 35.0 35.0 75.0
5.00 10 25.0 25.0 100.0
Total 40 100.0 100.0
Interpretation: From the above table is shows that mean is 3.35 which indicate that respondent
are highly agreed that they do their job in much the same way every day. Further median is 4.00
and mode is 4.00 which shows that many of the respondents are highly agreed with the given
statements.
Theme 6: Very few aspects of my job change from day to day
Statistics
Very few aspects of my job change from
day to day
N Valid 40
Missing 0
Mean 3.3000
Median 4.0000
Mode 4.00
Very few aspects of my job change from day to day
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 5 12.5 12.5 12.5
2.00 10 25.0 25.0 37.5
3.00 3 7.5 7.5 45.0
17
4.00 12 30.0 30.0 75.0
5.00 10 25.0 25.0 100.0
Total 40 100.0 100.0
Interpretation: From the above table is shows that mean is 3.30 which indicate that respondent
are highly agreed that very few aspects of my job change from day to day. Further median is
4.00 and mode is 4.00 which shows that many of the respondents are highly agreed with the
given statements.
Theme 7: Highly satisfied with rate of pay
Statistics
Highly
satisfied
with rate
of pay
N Valid 40
Missing 0
Mean 2.6333
Median 2.5000
Mode 3.00
Std. Deviation 1.30778
Interpretation: From the above table is shows that mean is 2.63 which indicate that respondent
are highly agreed that they are highly satisfied with rate of pay. Further median is 2.50 and
mode is 3.00 which shows that many of the respondents are highly agreed with the given
statements.
Theme 8: Highly disagreed that leave this company if another employer offered you a little
more money
Statistics
18
5.00 10 25.0 25.0 100.0
Total 40 100.0 100.0
Interpretation: From the above table is shows that mean is 3.30 which indicate that respondent
are highly agreed that very few aspects of my job change from day to day. Further median is
4.00 and mode is 4.00 which shows that many of the respondents are highly agreed with the
given statements.
Theme 7: Highly satisfied with rate of pay
Statistics
Highly
satisfied
with rate
of pay
N Valid 40
Missing 0
Mean 2.6333
Median 2.5000
Mode 3.00
Std. Deviation 1.30778
Interpretation: From the above table is shows that mean is 2.63 which indicate that respondent
are highly agreed that they are highly satisfied with rate of pay. Further median is 2.50 and
mode is 3.00 which shows that many of the respondents are highly agreed with the given
statements.
Theme 8: Highly disagreed that leave this company if another employer offered you a little
more money
Statistics
18
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Highly disagreed
that leave this
company if
another employer
offered you a little
more money
N Valid 40
Missing 0
Mean 3.5867
Median 4.0000
Mode 4.00
Std. Deviation 1.38150
Interpretation: From the above table is shows that mean is 3.58 which indicate that respondent
are highly agree that they are highly satisfied with rate of pay. Further median is 4.00 and mode
is 4.00 which shows that many of the respondents are highly agreed with the given statements.
Correlation
Correlations
myjobislikeahoob
ytome
satisfiedwithpay
My job is like a hobby to me Pearson Correlation 1 .
a
Sig. (2-tailed) .
N 40 0
Highly satisfied with
rate of pay Pearson Correlation .a .a
Sig. (2-tailed) .
N 0 0
a.
19
that leave this
company if
another employer
offered you a little
more money
N Valid 40
Missing 0
Mean 3.5867
Median 4.0000
Mode 4.00
Std. Deviation 1.38150
Interpretation: From the above table is shows that mean is 3.58 which indicate that respondent
are highly agree that they are highly satisfied with rate of pay. Further median is 4.00 and mode
is 4.00 which shows that many of the respondents are highly agreed with the given statements.
Correlation
Correlations
myjobislikeahoob
ytome
satisfiedwithpay
My job is like a hobby to me Pearson Correlation 1 .
a
Sig. (2-tailed) .
N 40 0
Highly satisfied with
rate of pay Pearson Correlation .a .a
Sig. (2-tailed) .
N 0 0
a.
19
Interpretation: Here correlation is 1 which shows that both My job is like a hobby to me and Highly
satisfied with rate of pay are interrelated with each other’s. Hence it shows the relationship between both the variables. R = 1
Correlations
Correlations
satisfiedwithpay makemyowndesi
cion
Highly satisfied with
rate of pay
Pearson Correlation .a .a
Sig. (2-tailed) .
N 0 0
I am able to make
my own decisions
about how I do my
job
Pearson Correlation .a 1
Sig. (2-tailed) .
N 0 40
a. Cannot be computed because at least one of the variables is constant.
Interpretation Here correlation is 1 which shows that both I am able to make my own decisions
about how I do my job and Highly satisfied with rate of pay are interrelated with each other’s. Hence it shows the
relationship between both the variables.
20
satisfied with rate of pay are interrelated with each other’s. Hence it shows the relationship between both the variables. R = 1
Correlations
Correlations
satisfiedwithpay makemyowndesi
cion
Highly satisfied with
rate of pay
Pearson Correlation .a .a
Sig. (2-tailed) .
N 0 0
I am able to make
my own decisions
about how I do my
job
Pearson Correlation .a 1
Sig. (2-tailed) .
N 0 40
a. Cannot be computed because at least one of the variables is constant.
Interpretation Here correlation is 1 which shows that both I am able to make my own decisions
about how I do my job and Highly satisfied with rate of pay are interrelated with each other’s. Hence it shows the
relationship between both the variables.
20
CHAPTER- 4: CONCLUSION AND RECOMMENDATIONS
Conclusion
This is to conclude the findings of the carried research work that was aimed at identifying
the success of John Lewis in terms of their adopted employee partnership model. Considering the
same, there existed 3 vital objectives to be attained for an ultimate achievement of its intended
goal. The first objective was to understand the importance of partnership model in boosting up
the morale of employees. This objective was duly accomplished by the researcher where the
findings have clearly indicated that workers in John Lewis are satisfied and they are gratified
with the use of such partnership model. It is together on considering the results gathered from
secondary source of data that has assured a positive implementation of such employee owned
business in the organisations. Amalgamating both these findings acquired from primary and
secondary sources of data, employee partnership model is important to higher the gratification
level of the workers to a great extent. It is where an employee ownership business is apparent to
generate an equal sense of commitment in the workers where they willingly contribute in the
achievement of targeted business needs.
Another objective of this investigation was to analyse the relationship among the
partnership model and the expected growth of the organisation. This objective has been
moderately achieved where the findings acquired from secondary sources of information have
reported a direct association between them with a distinct verdict of primary data sources. It is
due to a dependable viewpoint of the employees who have been interrogated by the researcher
where they have specified it to be a dependent factor. It is if in case the organisation has adopted
a very controlled structure of work, then it leads to a reduced participation of employees in the
process of decision making. Such decreasing employee engagement in turn leads to a
deteriorating sense of loyalty in the workers and results in less productive outcomes. It therefore
does not infer any progress in the organisation and instead results in negative consequences.
Lastly, the objective of this study was to assess the influence of adopting employee’s
partnership model on John Lewis where there existed several positive impacts of doing so. It is
from the findings acquired from both primary and secondary sources of information that resulted
in an acceptable implementation of the aforesaid model. It is however needed to be adopted and
applied in an optimistic manner and where a correct enforcement will lead to better outcomes by
a productive set of employees. A strengthened participation of employees in work will
21
Conclusion
This is to conclude the findings of the carried research work that was aimed at identifying
the success of John Lewis in terms of their adopted employee partnership model. Considering the
same, there existed 3 vital objectives to be attained for an ultimate achievement of its intended
goal. The first objective was to understand the importance of partnership model in boosting up
the morale of employees. This objective was duly accomplished by the researcher where the
findings have clearly indicated that workers in John Lewis are satisfied and they are gratified
with the use of such partnership model. It is together on considering the results gathered from
secondary source of data that has assured a positive implementation of such employee owned
business in the organisations. Amalgamating both these findings acquired from primary and
secondary sources of data, employee partnership model is important to higher the gratification
level of the workers to a great extent. It is where an employee ownership business is apparent to
generate an equal sense of commitment in the workers where they willingly contribute in the
achievement of targeted business needs.
Another objective of this investigation was to analyse the relationship among the
partnership model and the expected growth of the organisation. This objective has been
moderately achieved where the findings acquired from secondary sources of information have
reported a direct association between them with a distinct verdict of primary data sources. It is
due to a dependable viewpoint of the employees who have been interrogated by the researcher
where they have specified it to be a dependent factor. It is if in case the organisation has adopted
a very controlled structure of work, then it leads to a reduced participation of employees in the
process of decision making. Such decreasing employee engagement in turn leads to a
deteriorating sense of loyalty in the workers and results in less productive outcomes. It therefore
does not infer any progress in the organisation and instead results in negative consequences.
Lastly, the objective of this study was to assess the influence of adopting employee’s
partnership model on John Lewis where there existed several positive impacts of doing so. It is
from the findings acquired from both primary and secondary sources of information that resulted
in an acceptable implementation of the aforesaid model. It is however needed to be adopted and
applied in an optimistic manner and where a correct enforcement will lead to better outcomes by
a productive set of employees. A strengthened participation of employees in work will
21
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apparently give them a vital power of decision making to contribute their own set of ideas and
apply the same for the betterment of their firm whose shares are being owned by them.
Employee participation model also termed as employee ownership model will lead to give a
leading sense of possessing the business to the workers as it is being sensed by the owners. Such
type of feeling will give them a prime sense of operating for the betterment of John Lewis in
terms of attaining its intended organisational goals and objectives.
Recommendations
It is on the basis of above concluded results, John Lewis is hereby suggested to adopt
some effective measures to overcome the challenges that are often being faced at the time of
implementing the employee partnership model and bring improvements in it.
This is in order to bring necessary improvement in the existing model of partnership
model implemented by John Lewis, they can hereby refer imposing a rigorous policy of
adopting managerial innovation to avoid a controlling structure of the organisation. This
way they will be able to encourage more number of employees to participate in the
decision-making procedure that is apparent to boost up their morale to a great extent.
John Lewis is hereby recommended to improvise their current adopted strategy with the help of
some more ad-ins in it. For which, they can hereby refer using employee involvement model,
directly with its 5 vital constituents namely, tell, sell, consult, join and delegate. This model
however shows a greater participation of the supervisors in the position of leaders and managers
where they play with a growing role of employees and less as superiors. It is referred to be a
progressive continuum of aforementioned components where in the first phase of ‘tell’, a
supervisor is required to provide complete guidance by taking a decision and declaring the same
to the workers. Another element named ‘sell’ is known to tell the positive aspects of his or her
undertaken decision to the employees to convince them. ‘Consulting’ is when the supervisor
hereby tends to invite the employees to participate in the decision-making procedure and give
their valuable suggestions in order to bring any required changes in the undertaken decision.
‘Joining’ is the next phase in which, the employees are asked to join the supervisor in the process
by lastly ‘delegating’ the finalised decision to other concerned parties.
22
apply the same for the betterment of their firm whose shares are being owned by them.
Employee participation model also termed as employee ownership model will lead to give a
leading sense of possessing the business to the workers as it is being sensed by the owners. Such
type of feeling will give them a prime sense of operating for the betterment of John Lewis in
terms of attaining its intended organisational goals and objectives.
Recommendations
It is on the basis of above concluded results, John Lewis is hereby suggested to adopt
some effective measures to overcome the challenges that are often being faced at the time of
implementing the employee partnership model and bring improvements in it.
This is in order to bring necessary improvement in the existing model of partnership
model implemented by John Lewis, they can hereby refer imposing a rigorous policy of
adopting managerial innovation to avoid a controlling structure of the organisation. This
way they will be able to encourage more number of employees to participate in the
decision-making procedure that is apparent to boost up their morale to a great extent.
John Lewis is hereby recommended to improvise their current adopted strategy with the help of
some more ad-ins in it. For which, they can hereby refer using employee involvement model,
directly with its 5 vital constituents namely, tell, sell, consult, join and delegate. This model
however shows a greater participation of the supervisors in the position of leaders and managers
where they play with a growing role of employees and less as superiors. It is referred to be a
progressive continuum of aforementioned components where in the first phase of ‘tell’, a
supervisor is required to provide complete guidance by taking a decision and declaring the same
to the workers. Another element named ‘sell’ is known to tell the positive aspects of his or her
undertaken decision to the employees to convince them. ‘Consulting’ is when the supervisor
hereby tends to invite the employees to participate in the decision-making procedure and give
their valuable suggestions in order to bring any required changes in the undertaken decision.
‘Joining’ is the next phase in which, the employees are asked to join the supervisor in the process
by lastly ‘delegating’ the finalised decision to other concerned parties.
22
CHAPTER 5: DISCUSSION ON THE BASIS OF FINDINGS
Discussion
From the above data analysis, it is identified that employees are highly satisfied with their
job as they ready to work and it is their hobby. It is essential for the company to increase the
satisfaction level of customers so that they work hard within the organisation and love their
job. From the literature review it is analysed that employee partnership model help company in
increasing the sense of confidence in employees where it is with a special reference to those
enterprises that are believes in adopting a partnership approach. Further employees within the
organisation need to work hard and they think that job is burden on them. It can be stated that
employees are referred as the important part of the organisation. They need be make them feel
valued so that organisation goal and objectives can be accomplished.
Further it is analysed that in the organisation if employees job is repetitious then it
leads to impact their way of working. Change in the way of working highly motivate
employees to work hard and complete their work on time. Apart from this rate pay directly
impact the satisfaction level of employees. From the literature reiview it is clear that if
employees within the company are not provided pay and wages according to their work then
they may switch to another brand. With the pay is important to bring the changes in the work of
employees so that they do not get bored from repetitive work. They like to learn new things as it
makes them more dedicative toward the works. It is together on considering the results gathered
from secondary source of data that has assured a positive implementation of such employee
owned business in the organisations. The organisation builds by team and team build by
employees. Employees are most impost ant part for any organisation because from team work
and employee satisfaction, a company will reach on the top and earn the highest profit.
23
Discussion
From the above data analysis, it is identified that employees are highly satisfied with their
job as they ready to work and it is their hobby. It is essential for the company to increase the
satisfaction level of customers so that they work hard within the organisation and love their
job. From the literature review it is analysed that employee partnership model help company in
increasing the sense of confidence in employees where it is with a special reference to those
enterprises that are believes in adopting a partnership approach. Further employees within the
organisation need to work hard and they think that job is burden on them. It can be stated that
employees are referred as the important part of the organisation. They need be make them feel
valued so that organisation goal and objectives can be accomplished.
Further it is analysed that in the organisation if employees job is repetitious then it
leads to impact their way of working. Change in the way of working highly motivate
employees to work hard and complete their work on time. Apart from this rate pay directly
impact the satisfaction level of employees. From the literature reiview it is clear that if
employees within the company are not provided pay and wages according to their work then
they may switch to another brand. With the pay is important to bring the changes in the work of
employees so that they do not get bored from repetitive work. They like to learn new things as it
makes them more dedicative toward the works. It is together on considering the results gathered
from secondary source of data that has assured a positive implementation of such employee
owned business in the organisations. The organisation builds by team and team build by
employees. Employees are most impost ant part for any organisation because from team work
and employee satisfaction, a company will reach on the top and earn the highest profit.
23
Critical evaluation
From the above dissertation it is critically evaluated that there is various method which
are used in the research in respect to carry out the research in an right direction. There are
different objectives which are set according to the objectives in respect to gain deep
understanding related to the selected topic. Further I analysed that it is not easy to meet all the
objectives as to gather the view of different author is not easy. I identified different methods of
collecting the information such as primary and secondary both help in completing the task on
time. Further, to collect the primary information it is important to make sure that participant
information is kept confidential. All the information which is collected from the secondary
sources need to cited properly in respect to make research highly reliable and valid. Secondary
research is effective in respect to gain deep information related to the selected topic. At last it is
analysed that employees' participation model can be used in the organisation as it highly
effective in respect to increase the satisfaction level of the customers. Further, it is analysed that
through valued its employees then it can easily retain them for longer period of time. Hence, it is
evaluated employees are important part of the organisation and they need to satisfied for
improving the productivity and profitability.
There is area where research can be conducted that are as follows
To analyse the impact of employee’s satisfaction on the performance of the company.
To understand the important of employee’s satisfaction for enhancing the productivity
and profitability.
24
From the above dissertation it is critically evaluated that there is various method which
are used in the research in respect to carry out the research in an right direction. There are
different objectives which are set according to the objectives in respect to gain deep
understanding related to the selected topic. Further I analysed that it is not easy to meet all the
objectives as to gather the view of different author is not easy. I identified different methods of
collecting the information such as primary and secondary both help in completing the task on
time. Further, to collect the primary information it is important to make sure that participant
information is kept confidential. All the information which is collected from the secondary
sources need to cited properly in respect to make research highly reliable and valid. Secondary
research is effective in respect to gain deep information related to the selected topic. At last it is
analysed that employees' participation model can be used in the organisation as it highly
effective in respect to increase the satisfaction level of the customers. Further, it is analysed that
through valued its employees then it can easily retain them for longer period of time. Hence, it is
evaluated employees are important part of the organisation and they need to satisfied for
improving the productivity and profitability.
There is area where research can be conducted that are as follows
To analyse the impact of employee’s satisfaction on the performance of the company.
To understand the important of employee’s satisfaction for enhancing the productivity
and profitability.
24
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REFERENCES
Books and Journals
Arando, S. and et. al., 2015. Efficiency in employee-owned enterprises: An econometric case
study of Mondragon. ILR Review. 68(2). pp.398-425.
Beckmann, M., Cornelissen, T. and Kräkel, M., 2017. Self-managed working time and employee
effort: theory and evidence. Journal of Economic Behavior & Organization. 133. pp.285-
302.
Brinkmann, S., 2014. Interview. In Encyclopedia of Critical Psychology (pp. 1008-1010).
Springer New York.
Chen, Y. and et. al., 2015. Linking market orientation and environmental performance: The
influence of environmental strategy, employee’s environmental involvement, and
environmental product quality. Journal of Business Ethics. 127(2). pp.479-500.
Gast, D. L. and Ledford, J. R. eds., 2014. Single case research methodology: Applications in
special education and behavioral sciences. Routledge.
Hsu, J.S.C. and et. al., 2015. The role of extra-role behaviors and social controls in information
security policy effectiveness. Information Systems Research. 26(2). pp.282-300.
Keynes, J.M., 2016. General theory of employment, interest and money. Atlantic Publishers &
Dist.
Kurinczuk, J. J., Linsell, L., Malouf, R., Marlow, N. and Morris, J., 2016. Risk factor models for
neurodevelopmental outcome in children born very preterm or with very low birth weight:
a systematic review of methodology and reporting. American Journal of Epidemiology.
Liu, D. and et. al., 2017. Human resource systems, employee creativity, and firm innovation: The
moderating role of firm ownership. Academy of Management Journal. 60(3). pp.1164-1188.
Mackey, A. and Gass, S. M., 2015. Second language research: Methodology and design.
Routledge.
Marais, H. C. and Pienaar-Marais, M., 2016, June. Analysis of Research Methodology in
Business and Management Studies as Reflected in the ECRM 2015 Proceedings.
In European Conference on Research Methodology for Business and Management
Studies (p. 167). Academic Conferences International Limited.
25
Books and Journals
Arando, S. and et. al., 2015. Efficiency in employee-owned enterprises: An econometric case
study of Mondragon. ILR Review. 68(2). pp.398-425.
Beckmann, M., Cornelissen, T. and Kräkel, M., 2017. Self-managed working time and employee
effort: theory and evidence. Journal of Economic Behavior & Organization. 133. pp.285-
302.
Brinkmann, S., 2014. Interview. In Encyclopedia of Critical Psychology (pp. 1008-1010).
Springer New York.
Chen, Y. and et. al., 2015. Linking market orientation and environmental performance: The
influence of environmental strategy, employee’s environmental involvement, and
environmental product quality. Journal of Business Ethics. 127(2). pp.479-500.
Gast, D. L. and Ledford, J. R. eds., 2014. Single case research methodology: Applications in
special education and behavioral sciences. Routledge.
Hsu, J.S.C. and et. al., 2015. The role of extra-role behaviors and social controls in information
security policy effectiveness. Information Systems Research. 26(2). pp.282-300.
Keynes, J.M., 2016. General theory of employment, interest and money. Atlantic Publishers &
Dist.
Kurinczuk, J. J., Linsell, L., Malouf, R., Marlow, N. and Morris, J., 2016. Risk factor models for
neurodevelopmental outcome in children born very preterm or with very low birth weight:
a systematic review of methodology and reporting. American Journal of Epidemiology.
Liu, D. and et. al., 2017. Human resource systems, employee creativity, and firm innovation: The
moderating role of firm ownership. Academy of Management Journal. 60(3). pp.1164-1188.
Mackey, A. and Gass, S. M., 2015. Second language research: Methodology and design.
Routledge.
Marais, H. C. and Pienaar-Marais, M., 2016, June. Analysis of Research Methodology in
Business and Management Studies as Reflected in the ECRM 2015 Proceedings.
In European Conference on Research Methodology for Business and Management
Studies (p. 167). Academic Conferences International Limited.
25
Mory, L., Wirtz, B.W. and Göttel, V., 2016. Corporate social responsibility strategies and their
impact on employees’ commitment. Journal of Strategy and Management. 9(2). pp.172-201.
Nieswiadomy, R. M. and Bailey, C., 2017. Foundations of nursing research. Pearson.
Patino, C. M., Au, D. H., and Vollmer, W. M., 2016. Building Research Capacity In Middle And
Low-Income Countries Through Research Methodology And Career Development
Education. In D102. FIGURING OUT WHAT WE DON'T KNOW: ADVANCES IN
MEDICAL EDUCATION (pp. A7567-A7567). American Thoracic Society.
Roche, W.K. and Teague, P., 2014. Do recessions transform work and employment? Evidence
from Ireland. British Journal of Industrial Relations 52(2). pp.261-285.
Schmitt, J., 2015. Explaining the small employment effects of the minimum wage in the United
States. Industrial Relations: A Journal of Economy and Society. 54(4). pp.547-581.
Stewart, K., 2014. Employment trajectories and later employment outcomes for mothers in the
British Household Panel Survey: An analysis by skill level. Journal of Social Policy. 43(1).
pp.87-108.
Storey, J. and Salaman, G., 2017. Employee ownership and the drive to do business responsibly:
a study of the John Lewis Partnership. Oxford Review of Economic Policy. 33(2). pp.339-
354.
Tan, B.I. and et. al., 2014. Soft TQM practices, customer orientation and business performance: a
proposed structural model. International journal of modelling in operations
management. 4(1-2). pp.21-34.
Taylor, S. J., Bogdan, R. and DeVault, M., 2015. Introduction to qualitative research methods: A
guidebook and resource. John Wiley & Sons.
Vera, Y. and Fabian, N., 2016. Crime prevention through environmental design.
Wiek, A. and Lang, D.J., 2016. Transformational sustainability research methodology.
Online
Lampel, J., Bhalla, A., Jha, P., 2010. Model Growth: Do employee-owned businesses deliver
sustainable performance?. [Online]. Available through: <https://www.google.co.uk/url?
sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwjtv-
eK0LvXAhVEM48KHYR2BocQFgg6MAI&url=http%3A%2F
%2Fwww.johnlewispartnership.co.uk%2Fcontent%2Fdam%2Fcws%2Fpdfs%2Fmedia
26
impact on employees’ commitment. Journal of Strategy and Management. 9(2). pp.172-201.
Nieswiadomy, R. M. and Bailey, C., 2017. Foundations of nursing research. Pearson.
Patino, C. M., Au, D. H., and Vollmer, W. M., 2016. Building Research Capacity In Middle And
Low-Income Countries Through Research Methodology And Career Development
Education. In D102. FIGURING OUT WHAT WE DON'T KNOW: ADVANCES IN
MEDICAL EDUCATION (pp. A7567-A7567). American Thoracic Society.
Roche, W.K. and Teague, P., 2014. Do recessions transform work and employment? Evidence
from Ireland. British Journal of Industrial Relations 52(2). pp.261-285.
Schmitt, J., 2015. Explaining the small employment effects of the minimum wage in the United
States. Industrial Relations: A Journal of Economy and Society. 54(4). pp.547-581.
Stewart, K., 2014. Employment trajectories and later employment outcomes for mothers in the
British Household Panel Survey: An analysis by skill level. Journal of Social Policy. 43(1).
pp.87-108.
Storey, J. and Salaman, G., 2017. Employee ownership and the drive to do business responsibly:
a study of the John Lewis Partnership. Oxford Review of Economic Policy. 33(2). pp.339-
354.
Tan, B.I. and et. al., 2014. Soft TQM practices, customer orientation and business performance: a
proposed structural model. International journal of modelling in operations
management. 4(1-2). pp.21-34.
Taylor, S. J., Bogdan, R. and DeVault, M., 2015. Introduction to qualitative research methods: A
guidebook and resource. John Wiley & Sons.
Vera, Y. and Fabian, N., 2016. Crime prevention through environmental design.
Wiek, A. and Lang, D.J., 2016. Transformational sustainability research methodology.
Online
Lampel, J., Bhalla, A., Jha, P., 2010. Model Growth: Do employee-owned businesses deliver
sustainable performance?. [Online]. Available through: <https://www.google.co.uk/url?
sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwjtv-
eK0LvXAhVEM48KHYR2BocQFgg6MAI&url=http%3A%2F
%2Fwww.johnlewispartnership.co.uk%2Fcontent%2Fdam%2Fcws%2Fpdfs%2Fmedia
26
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