Impact of Information and Communication Technology on Business, Society and Culture

This paper discusses the impact of Information and Communication Technology (ICT) on business, society and culture since the invention of the internet. It also explores the role of computer professionals in ensuring ethical use of ICT in the future. The impact of ICT on business includes improved communication, increased productivity, and enhanced marketing. In society, ICT has improved personal life, shopping experience, transportation, education, and culture. Computer professionals have a responsibility to ensure ethical use of ICT by emphasizing on designing proper pipelines, testing and validating software systems, and promoting moral and social values.

Running head: ICT
Information and communication technology

Information and Communication technology
Discuss how Information and Communication Technologies (ICT) have impacted upon
business, society and culture since the invention of the Internet and the role of computer
professionals in ensuring their ethical use in the future.
If the focus is given on the earlier times it has been seen that Information and
communication technologies (ICT) has been improved and also popular so that activities can be
completed easily. It has given impact on business, society, and culture and it is one of the most
popular sources which are taken into consideration by the individuals. ICT is related to
technologies that offer access to information through telecommunications. It consists of internet,
cell phones and another medium of communication (Samarajiva, 2018). So, in this paper, the
discussion will be made on the impact of ICT on business, society, and culture and also the role
of computer professional in ensuring the ethical use.
It has been seen that ICT has given impact on the business in many ways. One of the
ways is related to communication. It can be evaluated that through information communication
technology it can be easy for the business to communicate with its employees in the workplace
(Gërguri‐Rashiti et al., 2017). The process of communication has been improved with the help of
information communication technology. The messages or information can be transferred easily
through ICT from top management to the subordinates. Through emails and video conferencing
people can easily interact with each other (Gatautis et al., 2015).
Due to ICT, the working pattern of the employees has been improved. By having proper
communication the employees can easily complete their assigned task in the right direction.
Duplication of the work has also been reduced by considering the information and
communication technologies (Bloom et al., 2014). By having proper communication in the
management the employees are clear about the assigned work so this also gives a positive impact
on the overall productivity level of the employees. The impact of ICT is also seen in the
marketing of the products. Through ICT company can easily market the products in the market
and also in less time (Mazzarol, T., 2015).
With the help of internet company tries to market the products and make the customers
aware of the products and services introduced in the market. Through internet, people get
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awareness about the products and through this company can also enhance the sale of the products
(Appelbaum et al., 2018).
The impact of ICT is also seen on the Society. Due to information and communication
technology, the personal life of the people has been changed. It has been evaluated that with the
help of information and communication technology, the life of the individual is comfortable
(Lim et al., 2016). In the recent situation, people can easily purchase the products by sitting
anywhere in the world. There is drastic improvisation in the shopping experience of the people.
There are many websites which are available for the customers to purchase products and services
(Hong, Tam, and Yim, 2016).
For example, Amazon is one of the biggest websites which offers services and products
to the customers and also focuses on delivering the products on the doorsteps. Also, there are
many websites or the application who are offering food services to the customers on the
doorsteps. So, through this, the life of the individual has been improved.
In context of society, social media has also played an important role. It has been seen that
people can communicate easily with various applications like Facebook and Twitter. People can
easily share their opinions and views on the social platform. The interaction between the people
has been enhanced just because of the social media which is now available to the users (Selwyn,
2012).
ICT has also given a positive impact on the transportation system. People can book their
tickets by sitting anywhere in the world and also traveling is an easy process with the help of
information and communication technology. People can communicate and also see the status of
trains and flights by sitting anywhere in the world (Perego, Perotti and Mangiaracina, 2011).
They can book the tickets for their relatives as well. So, overall ICT has brought a drastic change
in the living structure of the people. Education is also one of the factors that have been improved
with the help of ICT. People can easily gain knowledge by accessing the information through the
internet. People can easily gain information with the help of internet.
It has been analyzed that information is available for the people and nowadays the strong
support system for the people is the internet. People are gaining information from the internet
which is an important support and enhance the thinking pattern of the people. Through
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information communication technology it has also been seen that direct impact is seen on
students. They can easily gather the information which is sent by the lecturers through emails
and it also boosts the interaction of the children. The Internet also helps to take into
consideration distance learning which is beneficial for the people (Ollo-López and Aramendía-
Muneta, 2012).
Information communication technology has also give impact on the Culture. It has been
evaluated that the mindset of the people has been changed with the help of ICT. Through this,
the education level has been uplifted and people who are living in the rural areas can easily get
the information about the activities which are taking place in the surroundings. Earlier people are
backward but now by seeing and analyzing other people lifestyle, they have also changed their
mindset. Now people are considering the latest trends and fashion which is there in the society.
It has changed the living standard of the people and this change has been evaluated also in rural
areas. People are learning new and innovative skills and knowledge which has also enhanced the
employment rate. There are many girls in the rural areas who are not allowed to study by going
out of the house (Lee, Trimi and Kim, 2013).
So, through ICT they learn and acquire new skills and knowledge which give a positive
impact on their daily routine. People are now an extrovert and can easily share their views and
opinion on various social platforms. It has also changed the mindset of the people in context of
gender discrimination and cultural difference. By acquiring new skills and knowledge positive
impact is seen in the behavior of the people. The conflict which takes place earlier just because
of the caste discrimination has been reduced as people are now educated and can easily analyze
about what is right and what is wrong.
There is a great role for computer professionals in ensuring their ethical use in the future.
It has been seen that computer professionals are the people who focus on ensuring that the code
of conduct has been followed in the right manner. It is the responsibility of the professionals to
ensure that activities that are conducted are legal in the eye of law. If unethical activities are
conducted then it can give a negative impact on the business and also on the individuals. It is
essential for the computer professionals to emphasize on designing proper pipelines so that
proper privacy can be maintained. It is important for them to test and validate the software
systems and also to restructure so that security can take place (Wah, 2018). Computer
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professionals should make ICT available for the individuals by emphasizing on the curriculum
design. It is also important for them to promote moral and social values in the society so that
privacy and safety of the people can be taken into consideration. The computer professionals
have the responsibilities of clients and users. The users are obligated to conduct the assigned task
by focusing on the professional standards. The professional standards are related to technical
excellence and also with the social effects of computers. It is important for them to give proper
guidelines to the users so that their safety can be maintained and the third person cannot be able
to steal the information. The computer professionals can only maintain the privacy as they have
proper knowledge of the activities or the operations (Tarutė and Gatautis, 2014).
Therefore, by analyzing the paper it can be concluded that ICT plays a great role in the
present scenario. The impact can be analyzed in society, business and culture. It has changed the
mindset of the people and also improved the living standard of the individuals. By having proper
access to internet people can easily acquire and learn new things. ICT also helps the business to
achieve growth and goals which are important to maintain the proper image in the market. In the
last phase of the paper, it has also been analyzed that computer professionals should focus on the
code of conduct so that it can be easy to maintain proper safety or security of the users. Safety is
the important factor which can only be taken into consideration if there is proper use of code of
conduct. So, ICT has brought drastic change which has helped the individuals to develop and
also business to grow in the competitive market.
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