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Impact of Information Technology on Business Operations

Added on - 30 Nov 2020

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Impact of Information Technology on business operations1
AbstractThe role of IT in modern day service sector business is absolutely undisputable, and in this reporta through literature review has been undertaken to find the various applications of the same inthis industrial segment. Moreover, the various social and ethical issues related to the use of ITtools in the service sector have also been discussed. Using this literature review, as a basis, thisreport has further showcased the use and development of IT systems for Farmfoods, a foodretailer from the UK.2
Table of Contents1. Introduction..................................................................................................................................32. Literature review..........................................................................................................................32.1 Information Technology and its role in service sector business in general...........................32.2 Networking technology, different types in general................................................................32.3 Identifying ethics and social issues intechnologyusage.......................................................42.4 Identifying the importance of internet and intranet...............................................................53. Analysis.......................................................................................................................................63.1 Determining the role of Information technology in the business..............................................63.1.1 Defining different types of IS applied in retail business.....................................................63.2 Identifying different types of technology of network applied in retail business...................73.3. Identifying issue of ethics and social issue...........................................................................83.3 Identifying the essential need of Intranet or internet in retail business.................................83.4 The different stages of the system development life cycle....................................................94. Conclusions..................................................................................................................................9References......................................................................................................................................113
1. IntroductionFor service sector companies the application of IT tools has grown in a significant manner overthe years, and to the point that it is an absolute necessity that businesses in this sector do havethis ability in its optimal form. This report is going to discuss the case of Farmfoods, a retailbusiness from the UK, in which it will be discussed as how the IT tools have been instrumentalfor the company’s operations, and this discussion will be based upon a comprehensive literaturereview that will be presented in a general context.2. Literature review2.1 Information Technology and its role in service sector business in generalThe nature of business operations in the service sector has been completely reshaped by theprogress made in the field of information technology. As observed byYaziciet al.(2017), thewidespread use of IT platforms between the service providers and their clients, has rendered thistype of digital capability for a service sector companies an absolute must for ensuring theirconnections with the consumer market remain vibrant and functioning. It can be said, dependingupon the prowess of IT tools, modern service sector companies have been able to collect theircustomer feedback data in a real time manner, and this has enabled them to predict futureconsumer behaviourism in a more efficient manner. It is particularly important to say thatdepending upon the applications of IT tools, service sector companies have been able to carry outtheir business and market analytics operations in a more proficient manner, and it ultimately ledto them being well prepared any market fluctuation or becoming more adept at showing serviceinnovations that have proved to be game changers in this sector2.2 Networking technology, different types in generalLocal Area Network (LAN)In this type networking technology, businesses enterprises can connect their computers and otherdevices through data transferring cables, and normally has a limited range of operation. It wasparticularly designed for local enterprises to connect with their supply chain units for data4
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