Impact of Information Technology on Businesses and Ethical Issues

This report discusses the impact of information technology on businesses, including the importance of ethical and social issues. It covers the impact of computer networks, including LAN, WAN, WLAN, and SAN networks. The report also discusses the impact of artificial intelligence in enhancing businesses, including the use of AI in customer service and marketing.

Introduction
to
Information
Technology

Table of Contents
INTRODUCTION ..........................................................................................................................2
LITERATURE REVIEW................................................................................................................2
MAIN BODY...................................................................................................................................3
Impact of IT on businesses..........................................................................................................3
The importance of ethical and social issues, which are increasingly becoming significant in
the virtual world. Identify and discuss at least three issues to run businesses efficiently...........4
To identify and discuss different types of computer networks with their impact on businesses.
.....................................................................................................................................................5
To discuss the impact of Artificial Intelligence (AI) in enhancing their businesses...................7
Support your analysis with a discussion of the potential benefits and drawbacks of your
chosen company investing in Information Technology..............................................................8
Advantages of Information Technology:....................................................................................8
Disadvantages of Information Technology:................................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
The information technology refers to the computer applications and telecommunication
equipment's which helps an organisation to store, transmit and retrieve their data or information
related to their business. With the use of IT sector a company can exchanged, stored and
processed their data. Hardware, software and peripheral are various types of computer system
includes in IT which is manage or operated by large IT users. The proper use of technological
skills, method etc. can lead an organisation to scientifically investigate the production of their
goods and services. The business organisation can complete their work or assigned task on time
through various information techniques. By technological driven devices an organisation can
improves its business operation with appropriate use of technological process(Burbules and
Callister,2018). Further in this report there is a brief explanation on impact of IT sector in
business organisation is present. There are some ethical and social issues also present that ruin
the enterprises organisation. Also various kind of computer networks are present which have
different impact on businesses. Later on how artificial intelligence plays an important role in
business organisation.
LITERATURE REVIEW
Information technologies is the proper use computer software to create, process,
store. This sector is typically used within the business operations which is opposed to private or
diversion technologies. Both information and communications technologies are included in this
sector. It is a communication system, information system which includes all hardware, software
and peripheral equipment. According to ND century code, for the improvement and repair of the
computer networks, systems, and software it requires the use of services and supports
infrastructure to manage the information. For delivering messages and information an
organisation can use various forms such as voice, data and video. The 3 basic parts that includes
computational data processing, decision support and business software are comprises in
information technologies. Artificial intelligence is the skill of a digital computer or robot to
perform specific tasks which is inter-connected with intelligent beings. This refers to the project
of developing system which included intellectual processes such as ability to reason,generalize
or past experience.(Taherdoost, 2018)

MAIN BODY
Impact of IT on businesses
In today's world there are various benefits of digital tools has increased due to the up-
gradation in technologies that enhance the business aim. Their are various innovation can be seen
in information techniques. Business technologies can help small business organisation to
improve their communication ability In their respective market place. Emails , texting , websites
and apps are some kind of technological communication services are present with the use of
these techniques company can impregnate their target market with their information. The
developed information techniques can help HSBC to generate more profits and growth. For
having the great success and working efficiency , the bank always required updated information
of their customers so they can deal with them properly. For making work easier, faster HSBC
provide online services to their customers. The outcome of IT to raise the operations of the
enterprise are as follow-(Uğur and Turan, 2018)
Security of data- Through the use of various technological concepts it helps an
organisation to store valuable information of their clients. Different issues are generate in the
business if data is lost such as private data, banking written record because of this HSBC bank
requires data application to keep the subject matter safe. Through the right resources and
concepts they are furnish to stock the information which helps in increasing the security. The
users can keep their information safe and glitch free by adopting virtual or face-to-face operation
with the bank.(Borg and Smith, 2018)n is one of the most important element of any business
enterprises. By satisfying customers all basic needs and wants or any other specific requirement
an organisation can achieve this factor. In context to HSBC the open communication with their
customers can solve customer satisfaction problem. Their are many ways such as email, social
media and other platform which can be use the bank for providing the information to their
potential clients. The future growth of bank is based on based on their consistent and happy
clients. The various cloud-based communication channels have increased customers loyalty
regarding to their organisation.
Cloud computing- This is one of the most popular factor which increases an
organisation business operations. It provides the efficiency of work in enterprise work. The
proper and effective use of information technology can help an organisation for improving their

resources, time management for the organisation and many more elements. WIFI connectivity
plays an important role in a business because proper and high speed of network can provides
them to complete their work on time.. The cloud petition intensify the cooperation as various
services are furnish where almost different groups meets to interchange the content with the help
of mutual depot.(Ajibade, 2018)
Automation of business process- The information technology helps in the automation of
the business process which flexure the workflow and skilfulness is developed. The business
procedure is velocity up importantly and time is rescued which can be used for the other goal of
tasks. It cut down the monetary value of operations. The business operation activities consist of
charge, grouping of consumer data, chase metrics, observation of certain process which can be
well modify.
The importance of ethical and social issues, which are increasingly becoming significant in
the virtual world. Identify and discuss at least three issues to run businesses
efficiently.
Elements of the information technology are basically specified that can be utilized for storing,
fetching and manipulating an information at the minimum level by having an operating system
server. Application of information technology are very wide including health, education and
many more. Growth in computer technology has created major shift within society operators as
the internet facility is provided in order to access unlimited information. There are various social
and ethical issues which are mentioned below:(Rajab and Eydgahi, 2019)
Personal privacy- Disclosing the personal information and violation of the privacy of
any individual's information or data is one of the most ethical issue of information technologies.
the IT assist the users of having own computer software, hardware, operational system, and
computer code tools which are connected to each other to access the server by a network. To
maintain the privacy and integrity of data it is a major challenge for the IT society and
organisation in context to HSBC bank .
Harmful action- This factor refers to the damage or negative impact on the IT such as
loss of valuable information, loss of property, loss of ownership, destruction of property and
many more things. This principles of ethical issues restricts outsiders from the use of companies

software which leads them to prevent any loss faced by their user, employee and general public
related to hsbc bank. These actions comprises of the designed or happening of files which can
drives serious loss to the firm.(Chen, 2019)
Social issues-
Cyber bulling- The easy access of internet and software have made the people to badly
attack the person they know with the use of virtual platforms. Both children's and adults has been
affected by these cyber crimes and sometimes tragic consequence also has to faced by all age
group. The greater degree of cyber bulling made it harder to detect and correct such incidents.
The Hsbc bank should always store their data in such a way that an outsider can't able to access
their software by hacking them.
Online banking- The hsbc bank provide various facilities such as online transactions,
banking and many other ways which can be use by their mobile phones. The service of online
banking is also an social issue as performing banking transaction is not safe sometimes because
the high chances of mobile hacking are increased day by day. This may result in theft of personal
money and information.
To identify and discuss different types of computer networks with their impact on
businesses.
The impact of computer network in today business is to help in growing popularly in the world.
The employees of an organisation exchange their ideas and information with others in
organization by using computer network. This a fastest and cheapest way to share information
with the network in the organization. The HSBC Plc bank is using the computer network area to
share the information within the organisation. It has so many branches so it easy to share the
information from one branch to another and it is fast way to share any information. The HSBC
also help to improve the customer service quality by using IT services. There are different types
of networks in computer network is used in the organization according to it uses. (Qi, 2019)
LAN Network:
LAN is known as Local Area Network in computer network, it is very basic and popular network
in the organization sector. This network is used by most of all the organization for computer

network. This network is interconnected devices with very limited geographical areas. It has a
1km radius range to connect with network and it connect unlimited devices at a time. This
network is used by business organization as well as home uses also. The HSBC used LAN
network in the organisation because it is available in cheap price and easy to setup and easy to
access and it help HSBC Plc to reduce the cost of expenses. (Chkhartishvili, Gubanov and
Novikov, 2018)
WAN Network:
WAN is stands for wide area network in computer network, It has large computer network in
business and connects many devices like computers and communication devices with cover large
area distances. The WAN is mostly used by business to connect by business organization to
connect their office network with located at different geographical areas. HSBC Plc use WAN
network for working in the organisation because WAN network cover huge radius and it is used
mostly by large scale organisation because it has so many areas which have to cover in one area
network.
WLAN Network:
WLAN term is know as Wireless Local Area Network in computer Network. This network is
used to connected the devices by wireless communication. It does not required any wire port to
connect the network with devices. This network is now used most by every organization because
it cover huge radius and easy to use by any devices in the business. This WLAN network is
introduced by LAN network in computer network. The WLAN network is now using in the
HSBC Plc because it help organisation to connect network by any devices and in the
organisation. This WLAN network contain very less wire for setup the network in the
organisation. If some customer need internet but they don't have network then in this case the
HSBC Plc give internet service to these customers. This help to increase the satisfaction level of
customer by our services.(Law, Leung and Chan, 2019)
SAN Network:
SAN is Storage Area Network in computer network. It is specialised in providing high level of
speed in to the computer network areas devices and have access to store the data of network of
each devices and it is very easy to access the storage data. The HSBC Plc is use this network
store the data of Bank holder's so whenever they required to see then can see. This network also
supply the hight speed in the HSBC plc to perform any task in the organisation.

To discuss the impact of Artificial Intelligence (AI) in enhancing their businesses.
The Artificial Intelligence is mostly used by any organisation in today scenario. When AI is
updated the by the technology, then organisation is used AI as human artificial in organisation.
This is a very effective way to solve the problem of customer or people because it feel like that a
person is solving your problem but it is AI which modified by organisation in its own way to
help the person and give service through AI services(Karanasios, 2018)
. It save the time of person and save money in organisation. In the organisation with help of AI it
built artificial person,which act like person and perform task like person. The HSBC plc is used
AI technology in the organisation to increase the performance of the management service. The
HSBC plc built Artificial intelligence for the organisation who serve the service to the customer.
The AI service is become a very effective change technology because it helps to satisfy the
dynamic needs of the customer. This AI service can modified according to the change in taste
and preference of customers. The HSBC plc used this AI service by chat box in customer care
supportive when customer raised the query or question then AI is automatically solve the
problem of customers and it help to save the customer time and get quick resolution of problem.
If the customer approach you by call then AI is attending the customer, the AI ask everything
with the customer related to queries of a customer. It saves the time of each employees in the
organisation. If customer is not satisfy then they have option to talk with represent executive they
can AI directly transfer the call to representative(Doherty and Tajuddin, 2018). This will increase
the to grow the organisation and make all want and needs full filled of customers. The customer
wants every service and products by online only because they feel very comfort in this. The
organisation setup, AI for marketing support by making attractive like providing relevant content
for the customers which attracts the customer to your services. The AI is develop like this which
help to create feelings with customers so that customer easily influence by the service and this
help the organisation to achieve the target and expand the business. The Artificial Intelligence is
used to analyse the competitor and environment of the organisation in the market. In this no
human resources is involved to analyse the market and it save time of organisation and
manpower of the organisation. It is very important for HSBC plc to adopt the changes in
technology in the organisation to serve the best quality support.

Support your analysis with a discussion of the potential benefits and drawbacks of your
chosen company investing in Information Technology.
The information technology have many potential benefits in the organisation in the market
because it help organisation to secure the data of customer and develop the organisation to grow
in the market. The technology is rapidly upgrading in day to day life and people also prefer to go
with technology also because they feel comfortable and easy to use, But in everything there
something drawbacks also which help organisation to lack down in the market if some hack you
private data then it is very difficult and it breaks the customer trust in the market. The HSBC plc
use the technology for everything in the organisation. The HSBC improve the service by using
information technology which attract customer, but if HSBC plc server is hacked by outsider
then it create very complicated for the organisation because all private is leaked in the public. It
is very There are different kinds of advantages and disadvantages of Information technology in
business organization which will impact the business in the market.(Earl, 2018)
Advantages of Information Technology:
Protecting and Storing data: The organisation keep all the data secure and keep private from
the public by using Information Technology. This is built the trust level of customer towards the
organisation in the market. This will increase the productivity level of the organisation. The
HSBC plc keep all the data of customer secure and private from the public which make the
customer feel secure.
Communication: The communication is the most important factor in the organization because
all strategies is planned with the existing employees by video conferencing call between
employees and supervisors. The communication technology is used by HSBC plc to make all the
strategies secure which is prepared by supervisor and employees by using online technology like
video conferencing call, chat box all employees, etc.
Disadvantages of Information Technology:
Expense of implementation and Maintenance: The organisation have to bear all cost of
maintenance to keep the information technology to use smoothly. It bear very expensive for the
organisation. If any technical error is occurred in information technology then organisation have
to bear a high expense to fix the problem. The HSBC plc has also have to bear all the expensed
which is required to do regular maintenance of the technology which they are using in the

organization. If any technical error in the organization then HSBC plc have to bear all the
expenses to fix problem because it contain all the data of customer and services which
organization is providing to the customers.(Fernandes, 2018)
Elimination of Jobs: The technology is upgrading in the market day to day, then the employees
is getting unemployment when they are not use in the organization. The HSBC plc has also do
the same when they feel that the employees is not required then HSBC plc firing the employee
from the organisation and they use technology for that work. (Huertas, 2018)
CONCLUSION
From the above report it has been concluded that information technologies play's a very
important role in the growth and success of their business. Through various strategies and
techniques it can able an organisation to increase their profitability. HSBC bank can use these
information technologies to build a competitive position in banking area. HSBC is one of the
most popular bank established in united kingdom. Further more, there are many positive impact
of IT sector such as security of data , cloud computing etc. is been discussed in this report. Later
on there are some ethical and social issues which can badly affect an organisation operations.
The complete explanation of different types of computer which are present in this technological
world such as WAN, LAN etc. which can impact business organisation in their success is
included in this report. Later on a detail summary on artificial intelligence which can help an
organisation to enhance their operations. At last there are some potential benefits and drawback
which is affected by the IT sector in various organisation has been discussed in the above report.

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