logo

Impact of Logistics Management on Customer Satisfaction

   

Added on  2021-04-21

21 Pages724 Words183 ViewsType: 183
 | 
 | 
 | 
The effectiveness of Logistics, Distribution, and its relation to Customer SatisfactionName of the StudentName of the UniversityAuthor NoteThe effectiveness of Logistics, Distribution, and its relation to Customer SatisfactionName of the StudentName of the UniversityAuthor Note
Impact of Logistics Management on Customer Satisfaction_1

Introduction •Effective customer service helps in providing competitive advantage to the companies•Logistics and distribution is important to deliver the products to the customers•Customer satisfaction depends on effective distribution by logistics industry
Impact of Logistics Management on Customer Satisfaction_2

Background of the Study•Logistics and distribution helps in ensuring smooth transactions of the products•Delivering the products to the right customers within the correct time•Using advanced technologies help in sorting and delivering the products to the correct customers
Impact of Logistics Management on Customer Satisfaction_3

Aim and objectives•To understand the different solutions present in logistics that will help in increasing the level of customer satisfaction•To assess the impact of customer satisfaction that can be felt through proper supply chain by courier services
Impact of Logistics Management on Customer Satisfaction_4

Research Structure•Chapter 1- Introduction, Background, Research objectives and questions•Chapter 2: Literature Review•Chapter 3: Research Methodology•Chapter 4: Analysis and Findings•Chapter 5: Conclusion and Recommendation
Impact of Logistics Management on Customer Satisfaction_5

Literature Review•Improvement in service quality helps in the foundation of customer satisfaction•Customer expectation regarding the products need to be taken in to account•Timely delivery of the products to the customers
Impact of Logistics Management on Customer Satisfaction_6

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
The impact of the logistics management in customer satisfaction PDF
|49
|10765
|83

ICT in Business: Impact on Postal and Courier Services
|4
|856
|425

Information technology in Courier Services Assignment PDF
|4
|807
|28

Article Review on Use of RFID and GPS
|5
|688
|13

Pros and Cons of UAVs in Logistics
|5
|1489
|82

Usage of Information Technology in Business
|4
|712
|89