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(PDF) Impact of Online Reviews on Restaurants

   

Added on  2020-01-06

13 Pages3878 Words162 Views
Dissertation1

Research QuestionnaireDemographic informationName: ___________________Age: Under16 16-25 26-35 36-45 45-55 Above55Gender: Male FemaleWhere are you from...? London worker UK Tourist EU Tourist Others1.Which type of restaurant do you prefer to visit?EthnicFast foodFast casual Casual diningFine Dining 2.How many times, do you like to visit restaurant?Once in a dayOnce in a week Once in a month Twice in a month Other: _________3.In which area restaurant, do you like to visit and enjoy food?Piccadilly Circus Leicester Square 2

NewhamWestminsterSouthwark Harrow 4.Which websites below do you use when making your decision (multiple choices)?Twitter FacebookGoogleTimeoutSquare MealOpentableTripadvisorZomatoHot Dinners Company own websiteOthers________5.How often do your read online customer reviews to determine which restaurant to bechoose?Very oftenSometimesInfrequently6.Do you use online reviews to choose where to eat?Yes NoSometimes7.Did you look online at the restaurant you have just eat in?YesNo8.If yes, was it to check customer reviews?YesNo9.Is your decision to select restaurant using online reviews bring changes in a planneddecision?3

Yes, Mostly No10.In online review, what do you think is the most attractive factor that help in selecting arestaurant?Cuisine variety Price range QualityTime to deliver order Staff behaviour 11.Are you posted your own reviews online after using services of restaurant to help otherpeople?Yes, alwaysNo, NeverSometimes12.To what extent, do you believe that positive online reviews impact the selection of arestaurant by customers?Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree13.To what extent do you think that that negative online reviews impacts the selection of arestaurant by customers?Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree14.Which online site do you think restaurant use to attract customers (multiple choices)?Twitter FacebookGoogleTimeoutSquare Meal4

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