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Impact of Poor Communication Doc

Added on - 09 Dec 2020

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RESEARCHPROJECT
Table of Contents.........................................................................................................................................................1INTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Formulation and record possible research project outline specification...............................11.2 Identification of factors that contributes to process of research project selection................21.3 Undertaking of critical review of key references..................................................................21.4 Description on produce research project specification.........................................................31.5 Appropriate plan and procedures for agreed research specification.....................................4TASK 2............................................................................................................................................52.1 Matching resources efficiently to the research question and hypothesis..............................52.2 Undertaking of proposed research investigation in accordance with agreed specification...52.3 Recording and collating relevant data appropriately............................................................8TASK 3.........................................................................................................................................123.1 Define appropriate research evaluation technique..............................................................123.2 Interpret and analyse original research specification.........................................................12TASK 4..........................................................................................................................................224.1 Use of appropriate and agreed source of technique for delivering information to audiences...................................................................................................................................................22CONCLUSION..............................................................................................................................23RECOMMENDATION.................................................................................................................23REFERENCES..............................................................................................................................25
TOPIC-“To access the impact of poor communication from management to staff that hasresulted in ineffective levels of customer service. A study on PARKnSHOP”.INTRODUCTIONCommunication plays crucial role in order to build good relation between the employerand staff (Lewandowska and et.al., 2018). It is effective term that is useful in order to enhanceproductivity and fosters good working relationships. Thus, communication is term that aids tobring improvement in morale and efficiency. Moreover, the success of entity is overalldependent on effectiveness of business communication.In addition to this, it helps in enhancement in the efficiency of employees by developingthe organisational objectives, policies, rules and other kind of thingsthat assists to creating andmaintaining good business relations. The present report is based onthe business activities ofPARKnSHOP enterprise. it is a leading supermarket chain and provides grocery services to thecustomers. However, report will cover the following things as research methodologies and otherthins that help to bring improvement in process of communication.TASK 11.1 Formulation and record possible research project outline specification.Effective communication can be defined as a process that aids to foster the good workingrelation with staff. It is crucial in order to have improvement in morale and efficiency.Communication from management to its staff that leads to ineffective levels of customer service.With The main object of research project is to access the impact of poor communication due towhich customer are not getting the better services.The poor communication within the enterprise can influence the working of staff in orderto provide the better quality services. Therefore, poor communication can affect the overallperformance of the enterprise. Thus, it is crucial for PARKnSHOP to deliver the bettercommunication strategy so that it can be possible to enhance satisfaction. Moreover, It can bestated that human resource department of the enterprise must take their initiatives as to provideproper and adequate training to their employees so that effective steps can be taken to raise theperformance standards at the high level. The worse communication between the staff of theenterprise can lead to poor performance and also affects customer services. In addition to it, thiscan be stated that lack of communication between team member can affect the productivity andprofitability of enterprise and this also results in inappropriate services of customers.
This kind of things are affecting the services of the enterprise in the badly ways andbetter communication helps to have systematic working. In this, communication is factors thatimpacts over the profitability and productivity of the enterprise. Thus, it can be said that effectivecommunication allows to have smooth flow of information among the various parties involved innegotiation and transaction.The assignment will cover the business activities of PARKnSHOP. It is global leadingsupermarket chain. Thus, this kind of activities can enhance employee satisfaction and bringmutual understanding between management and workers.Inthis present assignment, managersof quoted firm are taking initiatives to identify impact of poor communication from managementto staff and how it leads to have ineffective performance. Herein, this factors are affecting theproductivity and profitability within enterprise. In addition to it, this creates the level ofdissatisfaction among customer and also impact over profitability.1.2 Identification of factors that contributes to process of research project selection.The researcher has chosen this topic in order to get the depth investigation about the topicof research. This will help the researcher to undertake more detailed research in near future.Without maintaining effective communication within enterprise the working can be affected andit can lead to have poor results. This research will help to researcher to get detailed informationabout the working of enterprise. Thus, it will help the investigator to carry any otherinvestigation with similar topic in detail. It can be helpful in order to identify the beneficialaspect of maintaining effective communication in retail enterprises.1.3 Undertaking of critical review of key references.As per the view ofHänninen and Karjaluoto, (2017)communication is the essence ofmanagement without it the enterprise can not able to perform its function effectively. As per theview ofFernández-Cavia and et.al., (2017)states that it plays vital role in terms to bringimprovement and to undertake appropriate audit of communication. Thus, communication inmarketing and sales plays effective role in order to build attractive company image. In contrarytoTeixeira, Barbosa and Pinto, 2019states that process of communication plays vital role inorder to boost the overall growth of the enterprise. If in the entity there is better and effectivecommunication between workers and management then the process of innovation must bedeveloped so that there can be greater chance of success.
According to the view ofHänninen and Karjaluoto, (2017)states that the better andeffective communication will always be helpful in order to be aware about the performance ofthe subordinates. This kind of activities will be crucial in terms to enhance the performance ofthe enterprise by bringing systematic working. In addition to this, there is essential in terms toenhance employees loyalty so that better things can be done. In contrary toLewandowska andet.al., (2018)states that effective communication leads to collect the information from the eachcorner and there will be more chances to take right decision. The right communication will behelpful in order to enhance better performance in the enterprise.1.4 Description on produce research project specification.The aim of present assignment is“To access the impact of poor communication frommanagement to staff that has resulted in ineffective levels of customer services”. Thus, the mainobject of this research report is to develop road map that aids to carried out all activitieseffectively. Hence, it can be stated that research activities assist in modifying the aim andobjective of research in effective and efficient manner. These are defined in following manneras-To articulate the concept of communication in organisation and its impact.To explore the negative effects of poor communication between management and staff.To identify the impact of effective communication on the customer services.To provide the suggestive measures with help of which process of communication can beimprovised between management and its workers.Research questions-What is the concept of communication in organisation and it impacts?How does poor communication negatively affects working between management andstaff?What is the impact of effective communication on customer service?Hence, the main aim of research objective is to analyse the impact of poor communication thatleads to decrease in employee morale and encouragement towards working within hotel. It iseffective way that aids to find out the impact of poor communication methods that can affect themorale of employees. By carrying out research activities effectively and framing betterobjectives, it can be possible to attain desired results.
The process of the research can be done in the effective manner with the help of thefollowing presented research methodologies, this as are-Research philosophy- This is the term that defined as belief with help of it data can becollected and the information about the topic of research can be gathered used andanalysed. Thus, to carry out the implication of communication the researcher will havethe use of interpretative technique.Research approach- The research approach can be defined as process and a plan andprocedure that works as to refer as broad assumption to detailed method of the datacollection (Porcu and et.al., 2017). This is the process that is based on nature and problemthat is need to be addressed. In addition to this, it can be said that the researcher will havethe use of inductive research techniques so that systematic information can be gathered.Research design- It is also on of the systematic approach and framework there arenumber of methods and techniques that has to be chosen in order to determine the differcomponents of study. In order to carry out the implication of present researcher theresearcher will have the use of descriptive techniques so that depth information can begathered.Data collection- It is process that is useful in terms to collect the information insystematic mode. There are number of things that helps to determine the positive impactof research (Importance or role of business communication, 2018).In order to determinethe implication of the communication between management and staff the researcher withhave use of primary techniques by considering survey analysis.Sampling- In order to access the impact of communication on working ofPARKnSHOP”. The researcher will have the use of Sample random technique withsample size of 35.Data analysis- This is process that works as to inspecting, cleansing, transforming,modelling the data so that depth information can be gathered. In terms to carry out thepresent research the researcher will have theuse of qualitative technique under it surveywill be taken with help of framing questionnaire.1.5 Appropriate plan and procedures for agreed research specification.The critical path of the project allows the firm to prioritize the task that requires the majorfocus. This directly impacts the ability of the firm to complete the project. This is chart that will
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