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Running head: BUSINESS RESEARCH PROJECT Impact of recruitment practices on employee performance - An evaluation of Public Sector of Abu Dhabi Name of the student Name of the University Author Note
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1BUSINESS RESEARCH PROJECT Acknowledgement By this research, I have experienced best possible learning of my life. My topic for dissertation is “Impact of recruitment practices on employee performance - An evaluation of Public Sector of Abu Dhabi”.By conducting this research I have learnt various concepts, models and theories that is applicable for judging the relationship between research variable. I first thank to the almighty God. After that I want to thank to my principal Mr./Mrs. __________________ for giving me the opportunity to get associated with your university and given me the chance to continue my academic journey. Secondly, I want to thank my supervisor Mr./Mrs.___________________________ who is my friend, philosopher and guide throughout the journey of this research. I also want to thank my parents for being supportive and accommodative for completing this research. Lastly, I want to thank all of my friends for giving me the moral support while conducting this research.
2BUSINESS RESEARCH PROJECT Abstract This research highlights the impact of recruitment practices on employee performance - An evaluation of Public Sector of Abu Dhabi- United Emirate. This research highlighted that recruitment practices can be described through recruitment policies and recruitment sources. The research shows that there is an impact of the recruitment sources and recruitment policies in motivating the employees both existing and new candidates to perform well for getting a challenging job roles and responsibility. There is a conceptual framework given in the research study that shows the entire description given in the literature review. The framework shows that recruitment sources are of two types that are internal sources and external sources and the recruitment policy can be comprised of service level agreement, third party recruitment policy and interview program policies. The total number of sample that are considered for the research study is 50 and all the respondents are the employees of the Public sector industry. There are 20 questions designed for the questionnaire and is based on factors that define recruitment sources, recruitment policies and employee performance. These questions are analyzed through SPSS analysis and correlations between research variable is also shown in the research.
3BUSINESS RESEARCH PROJECT Table of Contents Chapter 1: Introduction................................................................................................................................................................................7 1.1. Background of the study...................................................................................................................................................................7 1.2. Problem Statement............................................................................................................................................................................8 1.3. Aim of the research...........................................................................................................................................................................9 1.4. Rationale of the study.......................................................................................................................................................................9 1.5 Significance of the research.............................................................................................................................................................10 1.6 Objectives of the research................................................................................................................................................................11 1.7 Questions of the research.................................................................................................................................................................11 1.8 Hypothesis of the research...............................................................................................................................................................11 1.9 Structure of the dissertation.............................................................................................................................................................12 2.0 Literature Review................................................................................................................................................................................14 2.1. Background of the sector................................................................................................................................................................14 2.2 Recruitment practices followed in public sector industry...............................................................................................................18
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4BUSINESS RESEARCH PROJECT 2.2.1 Hiring third party consultant.....................................................................................................................................................18 2.2.2 Candidate Pools........................................................................................................................................................................18 2.2.3 Conducting structured interview and group interview.............................................................................................................19 2.2.4 Situational assessments.............................................................................................................................................................20 2.3 Recruitment sources affect employee performance.........................................................................................................................20 2.3.1 Internal Sources........................................................................................................................................................................20 2.3.2 External sources........................................................................................................................................................................22 2.3.3 Impact of sources on employee performances..........................................................................................................................24 2.4 Recruitment policies impacts on the employee performance..........................................................................................................24 2.4.1 Service level agreement (SLA).................................................................................................................................................24 2.4.2 On-campus interviewing program policies...............................................................................................................................25 2.4.3 Third party recruiter policies....................................................................................................................................................26 2.4.4 Impact of policies on employee performances.........................................................................................................................27 2.5 Conceptual Framework....................................................................................................................................................................28
5BUSINESS RESEARCH PROJECT 3.0 Research Methodology........................................................................................................................................................................30 3.1. Research philosophy.......................................................................................................................................................................30 3.1.1. Justification of the chosen philosophy.....................................................................................................................................31 3.2. Research approach..........................................................................................................................................................................31 3.2.1. Justification of the chosen research approach.........................................................................................................................31 3.3. Purpose of the research...................................................................................................................................................................32 3.3.1. Justification of the chosen research purpose...........................................................................................................................32 3.4 Research strategy.............................................................................................................................................................................32 3.5. Data collection process...................................................................................................................................................................33 3.6 Data analysis techniques..................................................................................................................................................................34 3.7 Sample Selection.............................................................................................................................................................................35 3.8 Sampling technique.........................................................................................................................................................................35 3.9 Research limitations.........................................................................................................................................................................36 3.10 Research ethics..............................................................................................................................................................................36
6BUSINESS RESEARCH PROJECT Chapter 4: Data Analysis...........................................................................................................................................................................38 Chapter 5: Conclusion and recommendations.............................................................................................................................................0 5.1 Conclusion.........................................................................................................................................................................................0 5.1.1 Linking with objectives..............................................................................................................................................................0 5.1.2 Rejection of null hypothesis.......................................................................................................................................................1 5.2 Recommendations..............................................................................................................................................................................3 5.2.2 Constant appreciation.................................................................................................................................................................3 5.2.3 Flexibility....................................................................................................................................................................................4 5.2.4 Presence of organization recruiters.............................................................................................................................................4 5.2.5 Improvement in the candidate pool............................................................................................................................................4 5.2.6 More involvement of employees in the hiring process...............................................................................................................5 6.0 Reference List........................................................................................................................................................................................6 7.0 Appendix..............................................................................................................................................................................................17
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8BUSINESS RESEARCH PROJECT Chapter 1: Introduction 1.1. Background of the study Staffs are the most crucial unit of an organization as they are liable to perform all the organizational activities in order to obtain the business objectives. Every organization thus emphasizes on their recruitment process so that they can ire the most suitable candidate for theory organization. Jianget al. (2012) suggests that there is a relationship between employee recruitment practices and their performance. The more effective the hunt for talented people by the human resource department, the more efficiently they will work for the organization. On the other hand Posthumaet al. (2013) also affirms that poor recruitment decisions continue to hamper the performance of the employee which on the other hand limits goal achievement. However, Bello (2012) depicted that the recruitment procedures should be cost effective as well as time effective. Daley (2012) on the other hand argued that for searching, interviewing, hiring and training the most suitable candidates need more time but the end results are more satisfying. Company faces less turnover rates and high employee retention. This research study aims to find the impact of recruitment practices on employee performance especially in the public sector organization. This chapter also illustrates the details of the background of the study, backs ground of the company, rationale of the study, research aims, research objectives and questions along with the research hypothesis. Karatepe (2013) stated that a string recruitment practice directly illustrates the validity and professionalism of business. Businesspeople focus on the effective recruitment process for attracting the right kind of employees, who are competent for achieving desire organizational goals and objectives. Pailleet al.(2014) furthermore highlight that public sector represents an economic system
9BUSINESS RESEARCH PROJECT controlled by state or provincial and local governing bodies. Services such as national defence, homeland security, fire fighting, corrections, police protection, urban planning, taxations and airlines services are considered as public sectors. The people recruited for all these service organization are playing a crucial role in maintaining all the working operations properly. Thus, their ability is analyzed and evaluated for getting recruited in the mentioned industry. Bonoli and Hinrichs (2012) also stated that governments sometimes hire private corporations for selecting talented people for their organization. Bello (2012) stated that every organization have different needs and their recruitment practice should be customized. Posthumaet al. (2013) furthermore stated that some marketers treat recruiting like a sales function. The only difference is that in recruitment practice, an organization does not sell any products but they sell the idea of a position and their job description to a candidate. Oladapo (2014) also highlight that some organization also prefer referrals for selecting candidates as they do not have to invest their time to find a person who met the minimum eligibility criteria. In this case, the selected person not only has the liability to perform well but they also have to take care of the reputation of the person, who referred them. Thus, it can be said that there is an association between recruitment practices and business performance. This research study will also highlight some effective recruitment practices and its respective impact on the employee performance. 1.2. Problem Statement Some employee cannot outperform in the recruitment process due to some improper practices adopted by the organization. There are many organizations in United Arab Emirates that have increasingly been experiencing unfair recruitment practices. Shaffer et al. (2016) highlighted that some recruitment practices are biased and in some cases corruption in the form of nepotism are the
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10BUSINESS RESEARCH PROJECT problem that public sector of Abu Dhabi is facing. Adeola and Adebiyi (2016) furthermore depicted that lack of a systematic technique and procedures used for recruiting employee lead to the misdirection of skill and talent due to inappropriate choices for respective jobs. On the other hand, the quality of the recruitment practices in the initial phase and making the standard of the eligibility criteria for the designation ensures the quality of applicant attracted. Kirbyet al. (2015) also stated that establishing adequate policies and procedures in the recruitment process also enhance the quality of the recruitment practices Organization can put the content of the policy along with the procedures and detailed plan in order to add significance of their recruitment practices. In case of Public sector industry, Abu Dhabi, a lot of problem in recruiting extremely talented employees and retaining qualified and competent human resource. Thus, the recruitment practices thus need to be formulated effectively so that employee can perform better during the process. Despite of such a scenario, there are no researches conducted on the recruitment practices in Public sector of Abu Dhabi. This research highlighted that the recruitment practices is necessary for obtaining great performance of the employee. 1.3. Aim of the research The research study aims to highlight the relationship between the two research variables that arerecruitment practicesand the employee performance. This research study emphasized on exploring the association between recruitment practices and the employee performance and also focused on whether or not recruitment practices impacted the employee performance. 1.4. Rationale of the study Shafferet al.(2016) stated that most of the organization do not focus on their recruitment process and thus the employee turnover rates become high. Moreover, HR also does not go through the background check and ability assessment which results in
11BUSINESS RESEARCH PROJECT diminished productivity for the organization. Oladapo (2014) also depicted that poor recruitment practices also lead to high investment of money and time for the company. These employees also need extra time to get the proper training and this also needs addition financial resources. In public sector, where the involvement of government is there, selecting the best candidates is necessary so that all the operational functionality of the organization can be accomplished. So, the recruitment process should have to be strict and the practices adopted by the company needs to be evaluated carefully. The organization that is taken into consideration is the Public sector industry, a public sector industry, where staffs have to be extremely skilled as they have to maintain their work on the flight and not in any ground. Starting from handling all the passengers to their safety is the main job role for cabin crew. Thus, this research paper shows that there is an impact on the employee performance due to the recruitment process adopted by the organization. 1.5 Significance of the research Viglo (2014) stated that recruitment sources are important as the company has to choose the best performing recruitment sources so that the best suited person can be identified. Koskanet al. (2013) stated that an organization know that each recruitment sources targets a specific percentage of people and in order to target all the group different recruitment sources are adopted by organization. Dhamija (2012) furthermore affirms that modern recruitment sources attracts mostly the younger once; while, traditional recruitment sources target the experienced professionals. The sources also act as the advertising agencies to the wide audience and all the target candidates intends to perform good for getting selected. On the other hand, Brysonet al. (2013) recruitment policies play a crucial role to impact the employee’s performance. It is a common aspect that every person intends to get selected or recruited by a well established organization. They are also get motivated
12BUSINESS RESEARCH PROJECT by a well written transparent policies where they can find every detail regarding the organizational culture and the benefits that they will get. The well described details of organizational objectives, recruitment services of consultant, recruitment of temporary employees, terms and conditions of the employment and all the adopted selection process, also affects the performance. Other research based on recruitment practices has not addressed the impact of recruitment policies and recruitment sources on employee’s performances. This research thus highlighted the impact of these two main categories that is recruitment sources and recruitment policies of recruitment practices on the performance of the candidates. 1.6 Objectives of the research To identify the most adopted recruitment practices atpublic sector organizations To assess how recruitment sources affect employee performance atpublic sector organizations To determine how recruitment policy impacts the employee performance atpublic sector organizations To recommend strategy for enhancing the performance of the employee through recruitment practices 1.7 Questions of the research What are the most adopted recruitment practices atpublic sector organizations? How recruitment sources affect employee performance atpublic sector organizations? How recruitment policy impacts the employee performance atpublic sector organizations? 1.8 Hypothesis of the research H10: There is no impact of recruitment source on employee performance
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13BUSINESS RESEARCH PROJECT Chapter 1: Introduction Chapter 2: Literature Review Chapter 3: Research methodology Chapter 4: Data Analysis Chapter 5: Conclusion and Recommendations H11: There is a positive impact of recruitment sources on employee performance H20: There is no impact of recruitment policy on employee performance H21: There is a positive impact of recruitment policy on employee performance 1.9 Structure of the dissertation Figure 1: Structure of the research study (Source: Created by author)
14BUSINESS RESEARCH PROJECT The first chapter thus presents the introductory part of the research study that highlight the research aims along with the rational of the study and the main problem statement. In addition to that this chapter also represents some research objectives and research questions. Through this chapter, the goal of the research study can be obtained. The second chapter illustrates the literature background of the study that represents the most adopted recruitment practices in the public sector industry. Moreover, details about different types of recruitment sources and recruitment policies are also discussed. Lastly, the impact on the employee’s performance due to these sources and policies is also illustrated. The third chapter discusses about the research methodology that represents the procedure to obtain the research outcome. This chapter highlights the methods through which the data collection of the process is accomplished for obtaining the desired result. The major components of this paper are research philosophy, research approach and research purpose followed by the information of techniques utilized for data collection and data analysis. The research strategy is also discussed along with the sampling size and details of sampling techniques. Lastly, illustration of limitation of the research and ethical consideration adapted for the research is also given. The fourth chapter highlighted the procedure of data analysis of the collected data is represented. The graphical representation of the data analysis will also be given that shows the perception of the respondents given for each research question. Lastly, the fifth chapter demonstrates the final conclusion of the entire research study. The result obtained from analysis and literature review is illustrated that shows the result for whether or not there is an association between recruitment sources and policies on the employee’s performances.
15BUSINESS RESEARCH PROJECT 2.0 Literature Review This chapter has discussed all the relevant concepts and theories of the factors that influence the employee performance during the recruitment process. Human resources personnel also focus on the recruitment practices along with suitable recruitment sources and recruitment policies. Eccleset al. (2012) depict that recruitment sources are necessary as it helps an organization to target the most suitable candidates of the organization easily. Moreover, a written recruitment policy ensures an employee that the organization fulfils their promises when they get selected for the organization. Thus, employees intend to perform well and intend to get selected in the organization. The public sector that is selected for the research is Public sector industry. 2.1. Background of thesector The term public sector comprises of those service industry that provides various government services to the communal. There are varieties of industry that can be considered as public sector like- infrastructure industry that built bridges, tunnels, sewers, roads, telecommunications and electrical grids (Mazzucato 2015). This industry also includes military force and police, public educations, public transit and health care sectors.Their recruitment practice that is adopted by thesepublic sectorsis effective and they also provide facilities to their crew members. However, they follow a number of recruitment practices for selecting their most suitable employees. The practice starts with submitting the form onlinethrough their online portal where candidates can submit their curriculum vitae and apply for a post. This recruitment process highlights the process of selecting people through their human resource department. Military recruitment in Abu Dhabi
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16BUSINESS RESEARCH PROJECT In order to select reliable candidates in the military, these sections broadcast an advertisement through digital media along with traditional media like newspaper advertisements. Te minimum age range that is set to participate in such jib designations is 17 years in Abu Dhabi. A personal background check is the compulsion for selecting a person. The background details are assessed through the evidences of passport, birth certificate, high-school certificate, Emirates identity card and family book. Parket al.(2017) stated that there is a unique aspect that is provided to the young student so that they can keep the motivation to enroll themselves for the military force that is if a student cannot able to pass their high school academic year, they can postpone the recruitment till they passed. Recruitment in telecommunication sector The recruitment process that is followed in this sector is considering the personal profile and then assesses the background details. The candidates are selected based on the educational qualification they have and they are also provided training so that they can perform better in the interview and in their job field. There are several recruitment positions in which a candidate can apply that are marketing and communications manager, memory circuit design specialist, operations support manager, pricing analyst, project coordinator, networking engineer, quality assurance manager and regional sales managers. Job descriptions are given in details in the advertisements and candidates based on their competencies and experience can apply for the desired position. This process of section is mainly based on the competency evaluation and situational tests so that their practical implications the academic knowledge can be evaluated. Recruitment in infrastructure sector
17BUSINESS RESEARCH PROJECT The recruitment process of the construction industry follows a minute procedure that comprises of many steps. The first process is the profile evaluation. Kapoor (2015) highlight that in this public sector industry, the recruiters are looking for manually- oriented skills, customer-facing skills, construction management skills and new technology skills. These skills assessment allows the recruiters to assess the competency of the candidates. The next procedure is the evaluation of the job description to check the details of exact skills for the position, going through exact skills for the position and educational or professional experience in the same field. The recruitment strategies that are used for letting the people aware of the vacant position are free online classified pages, employment websites, social media and careers offices. The recruiters also hold interviews depending on the type and level of position to be filled by a candidate. Open questions are asked so that people can get the sense of comfort and can give the best interview for attaining the job position (Zhang and Chen 2013). Lastly, the details provided in the construction sector is equal opportunity career paths and opportunities, enhanced on-site working conditions, insurance coverage and health benefits and additional incentive of work beyounf the contracts are some aspects that motivates the candidates. Recruitment in hospital or public health sector The total expenditure of the health care sector in Abu Dhabi is AED1,601,384,360.05 [US$436 million] from 1996 to 2003 (Tradingeconomics.com 2017). The total revenue that is attained through public health sector in 2004 is 2.9 percent of gross domestic product (GDP) (Tradingeconomics.com 2017). It is also considered as a public sector as Healthcare currently is free only for UAE citizens. The recruitment process comprises of mainly three phases- initial assessment, written English examinations and Competency- based panel interview. In some of the public health sectors, situational test are common so that best candidates can be chosen. The
18BUSINESS RESEARCH PROJECT initial assessment comprises of the personal information checking, background assessment and evaluation of the educations qualifications that are attained by the candidates. The written test evaluation is taken into consideration so candidates can communicate with their patients effectively. Zhang and Chen (2013) stated that in the competency-based panel interview, candidates have to utilize their knowledge to solve the questions asked to them and provide relevant answers so that they can get selected. The process is also supported by the governing rules and regulations so that the staff members also get the sense that they are associated with a legal and ethical organization. This process also motivates them to retain with the organization. Recruitment in aviation industry The concerned aviation industry also follow S.O.A.R. model. This process will be helpful for preparing interview questions. The model comprises of four processes of situation, obstacles, actions and results (Khavarian-Garmsir and Zare 2015). Candidates first share real-life situation that they have experienced, candidates then articulate the issues and the ability to overcome those issues. The action represents the activities that are used to resolve the situation. Lastly, the process of sharing the quantifiable as well as qualitative outcomes is conducted. This will prove the competency of the candidates for effective decision making ability, problem solving skills and leadership ability. The entire selection process is then evaluated by the central HR, who then approves the recruitment process of the candidates. This approval then followed by a medical test for assessing the physical ability of the candidates whether or not the selected person is fit to be recruited as a cabin crew member. Moreover, people spend most of their time on social media and they can easily get the new of their hiring. 60% of the candidates respond to their advertisement and participate in their recruitment process. Anther method that the concerned organization uses is the incorporation of the service level agreements. This
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19BUSINESS RESEARCH PROJECT agreement is applicable between the hiring managers and recruiters outline. According to (Khavarian-Garmsir and Zare 2015), service level agreements enhance the communication and improve the outcome of the recruitment process. Candidates also see that the organization is taking lots of effort and thus they have to show their best every time; otherwise, they have to compromise with their designation. This proves that the recruitment process impacts their performances. 2.2 Recruitment practices followed inpublic sector industry 2.2.1 Hiring third party consultant Eccleset al. (2012) stated that everyone in business world is expertise in their role and they intend to serve their functions effectively. Third party consultancies understand the working procedures of a business and develop their system according to the former organization’s requirement. Jianget al. (2012) portrays that third party consultants also offer specialized assistance in performing a specific task and optimized the overall functions for the company. In terms of recruitment, these third party consultancies, select reliable employees by interviewing them and take assessments. The interview process and the assessments are formulated according to the recruitment strategies of the main organization. Manzoor (2012) highlighted the advantage of hiring a third party consultancy that there is no presence of biasness in the entire recruitment process. Paille et al. (2014) on the other hand argued that in this process, sometimes talented candidates get unselected. In such cases, internal recruitment process plays a crucial role as the managers know how to utilize the talent in a candidate, who is not fulfilling one or two criteria for getting selected.
20BUSINESS RESEARCH PROJECT 2.2.2 Candidate Pools A candidate pool is a process where a community of recruiters communicates with each other for selecting a competent candidate. Kooijet al.(2013) highlighted that not every time a recruiter find the perfect candidate that they are looking for; however, other might find such person, who fulfill all the essential criteria formulated by the former organization. In such situation, the later recruiter informs the former one regarding the candidate. The prime advantage of such process is that the organizations find the most competent employee, who can obtain all their business goals and objectives. Bello (2012) presented an argument in negation that is company has to conduct interview on a regular basis. Kehoe and Wright (2013) on the other hand depict that recruiters also have to stay connected with others so that updated information can be gathered and the best candidate can be selected without wasting any time. 2.2.3 Conducting structured interview and group interview This is the most common form of interview practice, where recruiters assess the ability of the candidates by taking personal interview of the candidates. In case of public sector industry, the interview is not only done for the cabin crew members but also for the engineering staffs and flight deck crew recruitment. Levashinaet al. (2014) stated that structured interview are ate normal form of interview asked in a set / standardized order and the interviewer always maintain the formal tract. This is the general scenario of taking interview by a third party provider. Whereas, the term ‘discovery interviews’ is used for unstructured interview and comprise of open-ended questions. The advantage of the structured interview is that the candidate always has to answer on practical knowledge and skills related to the job description; on the other hand many recruiters follows unstructured interview as it provides more
21BUSINESS RESEARCH PROJECT flexibility (Kehoe and Wright 2013). Interviewer in this case, generates qualitative data through open questions and the ease of communication can be assessed easily. 2.2.4 Situational assessments In any kind of business, conducting situational assessments based on the type of the operation performed by the organization is considered to be the best way for selecting a candidate. Mojtabai (2013) stated that apart from face to face interview where a person has to attend every question orally, their competency of their skills is hard to determine. Thus, situational tests that is based on testing the technological skills or solving any problem with effective decision making, evaluates the skills of the candidates better. Kamberelis and Dimitriadis (2013) on the other hand depicted that as their skills are tested, candidate intends to perform better in order to gain competitive advantage than other so that they can get selected for the organization. In case of public sector industry, in recruitment of engineering staffing, this assessment plays an important role. These people are selected for the engineer managers, electrical engineers in public sector industry, mechanical engineering, stress engineer and manufacturing engineer. In case of public sector industry, this situational assessments proves to be necessary as their work is mainly if field work and their competency to perform on the flight needs to be analyzed by the recruiters. 2.3 Recruitment sources affect employee performance 2.3.1 Internal Sources DeVaro and Morita (2013) stated that when a vacancy arises within an organization, the first priority is given to the internal employees, who are already on the pay-roll. These sources can be found through promotion, transfer and termination or de- motion of
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22BUSINESS RESEARCH PROJECT some employees. Gupta and Jain (2014) depicted one most important fact is that when a vacancy for a high designation is required, most of the employee get motivated and work harder. Thus, the sources through which the internal employee make knowledge is through internal advertisements. 2.3.1.1 Promotions Promotions are only attained by the people who are well descried and have the ability to outperform throughout their temerity. These people are liable for performing higher responsibilities and more pay. This is the reason whenever an internal job posting for higher designation or a management position is declared, all the employees desired to grab the position by performing good compared to others (Gupta and Jain 2014). This relates that recruitment sources play an important role in motivating employees to perfume better. 2.3.1.2 Transfers DeVaro (2016) stated that people are more accustomed with their job roles and responsibilities. Management also identifies employees who are well competent to take challenging roles and responsibilities. Thus, after getting selected for an organization, a person has to perform well throughout their job so that they can get any internal transfers and this can be in terms of rank, responsibility or prestige. However, Han (2014) argues on this aspect that numbers of persons do not increase with transfers and thus, the competition among employees is within the existing employees.
23BUSINESS RESEARCH PROJECT 2.3.1.3 Present Employees In this case, the de-motion of an existing employee or termination of some employees. Thus, in this case, the existing employee are asked whether they know someone from the office premises who is suitable for the position or allow an employee to take over the job roles and responsibility. Mohamedet al. (2013) argued that this case is just like promoting of a person but Moodley et al. (2015) on the other hand stated that in this case the work load has been increased and not the designation. However, if the employee can take the challenge and work well, there is a possibility for that employee to get a high rank in the future. Thus, this process also encourages the performance and working ability of an employee. 2.3.1.4 Employee referrals In this selection process, an existing employee refers employees to the organization, where they are working. This opportunity is given to some of the employees and they pass the advertisement to their known group of people or they do the promotion aspect of recruitment openings. Breaugh (2012) depicted that this allow existing employee to perform better as the maximum an employee refers to final selected candidates, the greater the incentive they will receive. Johnsonet al. (2014) on the other hand argued that in this process the ability of the selected candidates cannot be judged. However, Doyle and Locke (2014) present a counter argument that since selected employees come through referrals they have the liability to justify the reputation both of themselves and to the person who refer them. Though, this factor cannot be analyzed numerically.
24BUSINESS RESEARCH PROJECT 2.3.2 External sources 2.3.2.1 Advertisement Skilled workers and some talented people come to know about a designation required in an organization for highly skilled job roles and responsibility through advertisement. Walkeret al.(2012) stated that advertisement is broadcasted mainly through two ways- newspapers and professional journals. The managing authorities of that organization printed every detail regarding the job roles and also mention the skills that they are looking for in the advertisement. Proper details allow the candidates to assess what they have to perform so that they can get selected. Amonet al.(2014) also highlight one aspect that advertisement makes a significant number of people to apply for the post and the announcement is made in public. This is the reason candidates prepare themselves beyond expertise so that they can outperform and gain a competitive advantage. 2.3.2.2 Recruitment from university and college campus Dineen and Williamson (2012) depict that it is a common practice for marketers and recruiters to select suitable students, who possess a good technical and professional qualification from educational institutions. The prime benefit that the recruiters usually get is that they spot continuously well-performing talent. Students on the other hand intend to perform well and extra-ordinarily for getting selected for reputed organization. Tanet al. (2012) furthermore stated that this approach help students not to find job by giving interview once they get the degree as they already grab a position for their employment in an organization. This factor also motivates students to perform well during the selection process.
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25BUSINESS RESEARCH PROJECT 2.3.2.3 HR recruitment agencies This method is known as third party consultancies, who select suitable candidates for an organization. Hosainet al.(2016) portray that this method is important as it evaluates a candidate’s performance minutely. A candidate knows that they have to perform well in front of recruiters and to the organization’s recruitment management. Thus, they try to serve their best ability and talent in front of recruiters for grabbing the vacant position. 2.3.3 Impact of sources on employee performances The impact can be judged easily through recruitment sources as both the existing employee’s and candidates performance can be analyzed. In terms of internal sources, the exiting employee performs better as they desire to get recruited for a highly designated position. Baranczyk (2013) already stated that in terms of retirement of an employee, rest employee show their talent and ability to perform their job roles with more proficiency; while in terms of someone’s de-motion or termination, rest employee intends to perform their roles also. This allows the existing employee to enhance their skills and ability for getting selected for a higher designation when next positing for such designation will open. On the other hand, in terms of external recruitment, the future employee of an organization is focused. Sources like selection from college campus, allow company to select a well performed students and al the student to perform better so that they can assure their employment once they get the college degree. Moreover, through HR consultancies, those candidates have to perform better both in front of recruiters from third party consultancies and organization to prove their competencies. Walkeret al. (2012) stated that this ability to show their competencies can also be considered as a measurement for employee performance.
26BUSINESS RESEARCH PROJECT 2.4 Recruitment policies impacts on the employee performance 2.4.1 Service level agreement (SLA) Karadsheh (2012) stated that a service level agreement is a contact between the service provider and an end-user and in terms of recruitment an agreement that a recruiter give to their employees. This agreement is given so that the end users can get aware of the things that they are going to receive if they agree to the contract or agreement. There are certain metrics that is defined in SLA that help a candidate to ascertain their facilities. These metrics aredescription of the services, its reliability, its responsiveness, procedures for reporting problem, consequence for not meeting any service requirementandescape clauses(Borchertet al. 2013). Concerning recruitment the detail of this agreement illustrates transparency to the candidates and it urges their desire to get associated with their organization. Vedung (2017) also presents a conclusion in his research paper that thus people intends to perform good and extra-ordinarily for reputed organization compared to a small enterprise as they know established organization illustrates more transparency. 2.4.2 On-campus interviewing program policies This process to job referrals but here existing employee went to college campus and organize a fair where many companies are also present to recruit students. Kumari (2012) stated that on- campus interview program gives the opportunity for being a full-time employee, part- time employer or intern at a company. However, it is only applicable for current college or university students. Siavelis (2012) highlighted that every university has an online portal or profile where students can create their account and participate in this interview program. There is an option for edit their account and they can also upload video or their CV in PDF format. Every
27BUSINESS RESEARCH PROJECT student here intends to review their score regularly so that they can get assurance that their account or profile is more significant than others. (Djabatey 2012) stated that this significance can be obtained if the performance of these students is extra-ordinary. The policies illustrates all the required detail like- who are applicable, last submission request, interview time slots, time for withdrawing the names from the program and attire for the interview programs (Ashet al. 2013). Karlsson (2012) on the other hand argued that not all students can inform their withdrawal decision before a mentioned time. In su8ch situation there are policies name as “No- Show Policy”, where students can send an apology mail to the recruiter otherwise their OCI opportunity may be denied at the career centre and they have to face difficulty in finding a suitable job once they graduate. Thus, ever student intend to perform well irrespective of the fact that they are attending the program or not as they have to make a good reputation in university for getting change in other OCI program. 2.4.3 Third party recruiter policies Tiemo and Arubayi (2012) presents an argument that recruitment industry has a poor reputation in society as many cases of fraud are witnessed in recent times, Candidates get fake calls and asked to submit a fees so that they can get change to sit for interview organized by reputed organization. Thus, recruitment industry’s ethical policies are the main source for the performance of the employees. Collins and Kanar (2014) on the other hand stated that since recruitment agencies follow the business objectives and demand of a company and formulate assessment based on the demand. Thus, selection procedures through these agencies are tough compared to on-campus interview. So, if an agency has policies like- free advertising for volunteers, facility for free professional development seminars, free career and recruitment articles and free CV advice, it is likely the case that that agency is genuine and
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28BUSINESS RESEARCH PROJECT authentic. Moreover, if those agencies have some policy for their fundraiser, ethical consideration concerning the recruitment agency become high and candidates intend to get selected through this company. Van den Brink and Benschop (2012) highlighted that these agencies on the other hand formulated many round of interview to select the best candidates and then candidates have to outperform and enhance their performance for getting shortlisted. 2.4.4 Impact of policies on employee performances Thus, it can be said that recruitment policies are necessary to attract future employee but those policies should be transparent. Transparent policies not only make the employee aware of the organizational culture but it also enhances their chances to be more ethical compared to their recruitment formats.However, policies can be of two types- one for on-campus interview for student and other for third party recruitment policies (Anitha 2014). In the case, the students and candidates enhance their performance for getting shortlisted as in college students have to utilize their academic knowledge and in other case, candidates have to outperformfor clearing all the rounds of the interview.
29BUSINESS RESEARCH PROJECT Recruitment Sources Recruitment Policies External SourcesInternal Sources Service Level AgreementThird Party Recruiter PolicyOn-campus interview program policy Motivate existing candidates to perform better Motivate new employees to participate Employee Performance Recruitment Practices 2.5 Conceptual Framework Image: Conceptual Framework
30BUSINESS RESEARCH PROJECT (Source: Created by Author) According to this framework there are two main factors taken into consideration that influences the employee’s performance. One factor is recruitment sources and other is recruitment policies. The recruitment sources are further classified into two aspects- external and internal sources of recruitment. Whereas, three kind of recruitment policies are taken into consideration that are- service level agreement, on campus interview program policy and third party recruiter policy. It is also shown in the conceptual framework that the internal recruitment sources motivate the exiting employee to retain in the organization and enhance their performance for attaining greater job roles and responsibility. Moreover, internal sources of recruitment,service level agreement, on campus interview program policy and third party recruiter policy motivates new or future employee to perform better and grab a respectful and high designated position within an organization.
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31BUSINESS RESEARCH PROJECT 3.0 Research Methodology This describes the research process that is used in order to obtain the research data. Mackey and Gass (2015) stated that research methodology illustrates a systematic procedure to accomplish a research study. Various types of relevant concepts and ideas are discussed in this chapter. The chapter comprises of the appropriate research philosophy, approach and purpose along with the strategy that helps in obtaining desired result outcome. In addition to that, details about relevant data collection sources and data analysis methods are also addressed in this chapter. This chapter also comprises of sample selection that describe the details of population and sample size. The size of the total population along with the justification is also presented in this chapter. Proper sampling technique and procedure is also described in this chapter. Lastly, the research is followed by the limitation of the research and the ethical consideration associated with the research study. 3.1. Research philosophy Research philosophy illustrates a way that describes in what ways the data should be gather so that the desired research outcome can be obtained. Glesne (2015) stated that research philosophy emphasizes on the nature, sources and development of knowledge. There are three types of research philosophies- positivism, realism and interpretive research philosophy. Silverman (2016) also stated that positivism philosophy is highly structured and considered large samples. This method can be used for both the qualitative and quantitative data analysis. Flick (2015) furthermore stated that interpretivism research philosophy focuses on lesser number of sample size and consider socially constructed information in the community. This process provides an in-depth belief and
32BUSINESS RESEARCH PROJECT facts concerning the research topic but it is not used as it contains biasness regarding the research questions. Lastly, the realism research philosophy is the combination of both the positivism and interpretivism research philosophies and both the authentic data and social belief is considered to obtain the research data. In this research study, positivism research philosophy is considered. 3.1.1. Justification of the chosen philosophy The positivism research philosophy only considered the authentic data that is collected through large sample size and reduces the biasness of the obtained research result. The research study is on finding the impact of recruitment practices on the employee performance and hence need both authentic as well as theoretical data for supporting the research result. 3.2. Research approach In order to validate the assumption of the research, research approach is utilized. Neuman and Robson (2014) stated that there are majorly two types of research approach-inductiveanddeductive researchapproach. Panneerselvam (2014) depict that in deductive research approach, the data collection is used to evaluate the hypothesis with the help of existing theory and concept that is used in the literature review. On the other hand, in inductive research approach, the data collection is used to explore and identify new concept and theories regarding the research topic. A newly formulated conceptual framework is also a major concern of inductive research approach. Thus, Smith (2015) portrays that in deductive approach, the theory is verified or falsified based; however, in inductive research approach, a new theory is generated and built. In this research study, deductive research approach is used.
33BUSINESS RESEARCH PROJECT 3.2.1. Justification of the chosen research approach The literature review highlighted the mostly adopted recruitment practices and the impact of recruitment policies and sources on the employee’s performance. After reviewing the literature review, a conceptual framework and hypothesis is formulated that is tested through the research data collected from the respondents. Thus, deductive research approach is appropriate for this research study. 3.3. Purpose of the research Research proposes highlights the general plan that is used to answer the research question. Blumberget al. (2014) stated that there are majorly two types of research purpose that is exploratory and explanatory research purpose. The exploratory research purpose is to explore new theories and concept if found from the data collection. On the other hand, Leary (2016) depicted that the explanatory research purpose explains the entire outcome and provide a final and conclusive answers to the research questions. Reynoldset al. (2014) thus furthermore portrays that the data sources in the exploratory research purpose is ill defined; while, in case of explanatory research purpose the data sources are well-defined and is well defined structure. 3.3.1. Justification of the chosen research purpose Since a final and conclusive statement is required for whether or not there is an association between the recruitment policies and recruitment sources on employee’s performance, explanatory research purpose is used so that all research questions can be answered properly. Moreover, the sample size is relatively large taken for this research and thus a well-laid-out procedure is followed that is obtained through explanatory research purpose.
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34BUSINESS RESEARCH PROJECT 3.4 Research strategy Reynoldset al. (2014) depicted that a research strategy illustrates the research design through which research data is collected. There are several research strategies that are used in research study. Snyder (2012) highlighted that a research experiment is where variables and test participants are evaluated; while, in the case study analysis, in-depth investigation regarding the given scenario, company and their operation mentioned in the piece of writing is carried out. On the other hand, a survey research strategy is a process, where a set of some research questions are formulated and offered to the respondents in order to gain a perception what they think on the validity of those questions. Experiments, case study analysis, interviews and survey are some of the strategies. In this research study, survey strategy is utilized. The main research objective is to find the most adopted recruitment practice and whether or not there is an association between the recruitment sources and recruitment policies that impacts the employee’s performance.Thus, it is perfect to consider employee’s direct perception on the recruitment practices, sources and policies on their performance for getting selected for the concerned organization. 3.5. Data collection process Data is required in order to assess the desired outcome regarding the research topic. Matthews and Ross (2014) stated that data can be collected through two ways- primary and secondary data collection. In primary data collection method, the research data are collected from direct sources like research respondents through survey, interview and questionnaires. The data are in raw form and give updated scenario regarding the research topic. On the other hand, in secondary data collection, the data are selected from sources like journal articles, peer reviewed journals, from different authentic websites and newspaper articles. In secondary data sources,
35BUSINESS RESEARCH PROJECT already a concluded result is obtains. Roberts (2013) describes the advantage of primary research is that the research result obtained is unbiased from any other sources; while in secondary data collection the time taken to research for data is less. In this research study, primary data collection is taken for consideration from the staffs recently selected from thefour different public sectorindustries- Military force, infrastructure sector, hospital or public health sector, telecommunication and aviation industry. The questionnaire comprises of 20 questionsthat is provided to each of the respondents of the selected sector.The survey questionnaire is formulated by three demographic questions, five questions on recruitment sources and seven questions on recruitment policies that are important for selecting personnel. Moreover, five more questions on employee performance are also formulated. In the Appendix the entire questionnaire format is given along with their related options on which research respondents give their views. 3.6 Data analysis techniques The data collected from the sources has to be evaluated in order to get the research outcome. Clark and Creswell (2014) depicted hat without proper analysis, a firm conclusion concerning the research topic cannot be drawn.Data in research mainly analyzed through two ways- quantitative data analysis and qualitative data analysis. Choy (2014) stated that when the data are collected in numeric form, it is evaluated through quantitative data analysis method; however, in case when theoretical data are analyzed it is known as qualitative data analysis. In this research study, quantitative data analysis is considered. The analysis is done through regression analysis in order to find the association between the research variables. Furthermore, in this research, two hypotheses are taken into consideration. The data is analyzed through SPSS analysis. SPSS is evaluated for finding the association
36BUSINESS RESEARCH PROJECT between the recruitment sources and employee performance and to find the relationship between the variables recruitment policies and employee performance. A descriptive answer is also presented that describe the result obtained from the SPSS analysis. 3.7 Sample Selection The total number of research respondents participate in the research is known as sample size. In this research10 employees from each of the selected sector are taken into consideration that is 10 each from Military force, infrastructure sector, hospital or public health sector, telecommunication and aviation industry. Thus the sample size for the research is 50. The reason for selecting a large sample size is to avoid the biasness to obtain the research objectives. 3.8 Sampling technique Sampling method is utilized in order to select research respondent for the research (Bryman and Bell 2015). Sekaran and Bougie (2016) moreover stated the sampling method are of two types-probability and non-probability sampling techniques. In probability sampling technique, all the research respondents get the similar chances to participate in the research study. On the other hand, Cohenet al. (2013) stated that in non-probability sampling technique, not all the research respondents get the similar chance to participate in the research. Moreover, as a further classification, a random sampling technique is used where the employees from Public sector industry are selected for participating in the research. In this research study, the random sampling technique in probability sampling procedure is used for the research. All the10 employee each from military force, infrastructure sector, hospital or public health sector, telecommunication and aviation industry are selected randomlyand they get similar chances to attend all the questions.
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37BUSINESS RESEARCH PROJECT 3.9 Research limitations According to Fowler Jr (2013), not all process and procedures are applied to the research and thus some limitation in every research is present. In this research the main limitations is that only the primary sources are taken into consideration. The prime reason for considering the primary research is that accurate scenario related to the research questions can be gathered but at the same time the validity of the answers cannot be evaluated if secondary data is not used. Another research limitation in this research study is that only five public sector organizationsare considered in Abu Dhabi.Thus, details analysis of all the industry is not preceded as to require more time and budget to accomplish the entire research.The research if conducted on one organization, accurate details of the impact of the recruitment practices on employee’s performance can be attained. 3.10 Research ethics Milleret al. (2012) stated that research ethic is important as it provides authenticity to the research study. Following ethics properly in research study ensures that the research is accomplished in a genuine way. A consent form is provided to all the research respondents and is duly signed by them. This approach shows that all the respondents willingly participated in the research. Moreover, all the data collected for the research is protected through Data Protection Act 1998. The details of the research respondents are kept anonymous. All the data collected is only utilized for the research purpose and not for any business benefits. In order to collect the data for each question, no respondents are forced to change their answer. This approach thus helps in to collect the actual scenario of the recruitment practice that boosts them to perform good during the interview. Lastly, the research result is shared with each respondent and also to the managers of the organization so that they can also get aware of the conducted research and its outcome.
38BUSINESS RESEARCH PROJECT
39BUSINESS RESEARCH PROJECT Chapter 4: Data Analysis 1.0 Demographic Questions 1.What is your age? OptionsNumber of respondents 20-30 years12 31- 40 years6 41-50 years5 More than 50 years28 VAR00001 FrequencyPercentValid PercentCumulative Percent Valid2128.828.828.8 11216.416.445.2 2811.011.056.2
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40BUSINESS RESEARCH PROJECT 356.86.863.0 42635.635.698.6 11.41.4100.0 Total73100.0100.0 From the above analysis, it can be seen that the maximum frequency regarding the number of respondents is 26 and the cumulative percentage of the same is around 98.6 approximately. The percentage that has been calculated of the total respondents for the interview was 51 and this helped them in understanding that the entire cumulative percentage will be a sum of 100. 2.What is your gender? OptionsNumber of respondents Male13 Female38 VAR00002 FrequencyPercentValid PercentCumulative Percent Valid2128.828.828.8
41BUSINESS RESEARCH PROJECT 12230.130.158.9 22939.739.798.6 11.41.4100.0 Total73100.0100.0 From the table, it can be analyzed that the frequency that has been calculated is such that wherein the number of men is 13 and the number of female is 38. The cumulative percentage that has been calculated is around 98.6 percent that helped in understanding the frequency level of the number of male as well as female respondents. 3.For how long you are being associated with the government sector in Abu Dhabi? OptionsNumber of respondents Less than a year9 3 years12 4-5 years5 More than 5 years25 VAR00003
42BUSINESS RESEARCH PROJECT FrequencyPercentValid PercentCumulative Percent Valid 2128.828.828.8 179.69.638.4 2912.312.350.7 31520.520.571.2 42027.427.498.6 11.41.4100.0 Total73100.0100.0 From the table, it can be analyzed that there are more than 71.2% of the population in Abu Dhabi who are employed in the government sector that included 28.8% wherein this will help in understanding the number of respondents who are working in the government sector in Abu Dhabi for more than 5 years is the highest and this has huge impact on the entire population as well 2.0 Questions on recruitment sources 4. Do you agree that the internal sources of recruitment like promotion enhances the employee performance while recruitment? OptionsNumber of respondents
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44BUSINESS RESEARCH PROJECT Total73100.0100.0 From the above table, it can be analyzed that there is huge rate of the employees in the respective organization wherein they accepted that there is more than 89% of the population who agreed that the internal recruitment policies will help in improving the talent of the organization and this will help in understanding that the more than 72% of the entire population strongly agrees that the individuals are motivated with the internal recruitment policies. 5. How far do you agree that advertisement is the effective source of recruitmentin public sector industry in Abu Dhabi? OptionsNumber of respondents Strongly disagree9 Disagree4 Neutral6 Agree19 Strongly agree13
45BUSINESS RESEARCH PROJECT VAR00005 FrequencyPercentValid PercentCumulative Percent Valid 2128.828.828.8 168.28.237.0 256.86.843.8 379.69.653.4 41824.724.778.1 51520.520.598.6 11.41.4100.0 Total73100.0100.0 From the table, it can be analyzed that there is more than 78.1% population in Abu Dhabi who felt that advertisement is one of the major as well as effective source of recruitment and this has huge influence on the organizations as well.
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46BUSINESS RESEARCH PROJECT 6. Do you agree that sources like recommendation of existing employees impacts the employee performance? OptionsNumber of respondents Strongly disagree13 Disagree2 Neutral9 Agree19 Strongly agree8 VAR00007 FrequencyPercentValid PercentCumulative Percent Valid2128.828.828.8 1912.312.341.1 234.14.145.2 3811.011.056.2
47BUSINESS RESEARCH PROJECT 41926.026.082.2 51216.416.498.6 11.41.4100.0 Total73100.0100.0 7. How far do you agree that selecting employees from college campus is an effective source for recruitment? OptionsNumber of respondents Strongly disagree8 Disagree3 Neutral9 Agree23 Strongly agree8 VAR00006
48BUSINESS RESEARCH PROJECT FrequencyPercentValid PercentCumulative Percent Valid 2128.828.828.8 11317.817.846.6 1111.41.447.9 268.28.256.2 3811.011.067.1 41520.520.587.7 5811.011.098.6 11.41.4100.0 Total73100.0100.0 8. How far do you agree that employee referrals are an effective recruitment sources inpublic sector industryin Abu Dhabi? OptionsNumber of respondents Strongly disagree15
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50BUSINESS RESEARCH PROJECT Total73100.0100.0 2.0 Questions on recruitment policies 9. How far do you agree that proper background check of the employee should be included in the recruitment policy? OptionsNumber of respondents Strongly disagree4 Disagree6 Neutral6 Agree19 Strongly agree16 VAR00009 FrequencyPercentValid PercentCumulative Percent Valid2128.828.828.8 145.55.534.2
51BUSINESS RESEARCH PROJECT 21013.713.747.9 368.28.256.2 41621.921.978.1 51520.520.598.6 11.41.4100.0 Total73100.0100.0 10. How far do you agree that selecting people of diverse culture will motivate employee to perform better and efficiently? OptionsNumber of respondents Strongly disagree14 Disagree1 Neutral6 Agree14 Strongly agree16 11. Do you agree that consistency of the interview process for every candidate improves his or her performance? OptionsNumber of respondents
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53BUSINESS RESEARCH PROJECT 11.41.4100.0 Total73100.0100.0 12. How far do you agree that considering place of origin for selecting people should be included in the recruitment policy? OptionsNumber of respondents Strongly disagree10 Disagree4 Neutral7 Agree18 Strongly agree12 VAR00012 FrequencyPercentValid PercentCumulative Percent Valid2128.828.828.8
54BUSINESS RESEARCH PROJECT 11216.416.445.2 245.55.550.7 3811.011.061.6 41115.115.176.7 51621.921.998.6 11.41.4100.0 Total73100.0100.0 13. Do you agree that defining policy for physical or mental disabilityinpublic sector industryin Abu Dhabi is necessary? OptionsNumber of respondents Strongly disagree12 Disagree4 Neutral9 Agree14 Strongly agree12
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55BUSINESS RESEARCH PROJECT VAR00013 FrequencyPercentValid PercentCumulative Percent Valid 2128.828.828.8 11216.416.445.2 245.55.550.7 31013.713.764.4 41824.724.789.0 579.69.698.6 11.41.4100.0 Total73100.0100.0 14. How far do you agree that offering application incentives should be an effective recruitment policy that enhances the recruitment practice? OptionsNumber of respondents
57BUSINESS RESEARCH PROJECT Total73100.0100.0 15. Do you agree that taking lesser time to respond on the candidate’s application can help themto get associated with differentpublic sector industryorganizations? OptionsNumber of respondents Strongly disagree17 Disagree4 Neutral8 Agree11 Strongly agree11 VAR00015 FrequencyPercentValid PercentCumulative Percent Valid2128.828.828.8
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58BUSINESS RESEARCH PROJECT 11520.520.549.3 245.55.554.8 31317.817.872.6 41013.713.786.3 5912.312.398.6 11.41.4100.0 Total73100.0100.0
59BUSINESS RESEARCH PROJECT 3.0 Questions on employee performances 16. Do you agree that observing personal habits during recruitment is a parameter for employee performance? OptionsNumber of respondents Strongly disagree15 Disagree4 Neutral11 Agree13 Strongly agree8 VAR00016 FrequencyPercentValid PercentCumulative Percent Valid2128.828.828.8 111.41.430.1 279.69.639.7
60BUSINESS RESEARCH PROJECT 31013.713.753.4 42635.635.689.0 579.69.698.6 11.41.4100.0 Total73100.0100.0 17. How far do you agree that assessing the communication skills help to identify the employee’s performance during the recruitment? OptionsNumber of respondents Strongly disagree0 Disagree4 Neutral18 Agree16 Strongly agree13 VAR00017
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61BUSINESS RESEARCH PROJECT FrequencyPercentValid PercentCumulative Percent Valid 2128.828.828.8 245.55.534.2 31621.921.956.2 41621.921.978.1 51520.520.598.6 11.41.4100.0 Total73100.0100.0 18. Do you agree that evaluating the technological skills of an employee during the recruitment procedure impacts on their performance? OptionsNumber of respondents Strongly disagree12 Disagree15 Neutral6
63BUSINESS RESEARCH PROJECT 19. How far do you agree that conducting oral interview and face-to-face interaction helps employee to perform better during the recruitment process? OptionsNumber of respondents Strongly disagree0 Disagree5 Neutral5 Agree16 Strongly agree25 VAR00019 FrequencyPercentValid PercentCumulative Percent Valid2128.828.828.8 256.86.835.6 356.86.842.5 42027.427.469.9
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67BUSINESS RESEARCH PROJECT From the above table, it can be analyzed that the Pearson correlation for the above question is around .170 and this is affecting the entire upper as well as lower standard deviation as well. The interval that has been calculated is around .440 and -.100 in the two questions. Question 3 and 4 Correlations VAR00003VAR00004 VAR00003 Pearson Correlation1.170 Sig. (2-tailed).234 N5151 Bootstrapc Bias0.002 Std. Error0.143 95%Confidence Interval Lower1-.130 Upper1.440 VAR00004Pearson Correlation.1701 Sig. (2-tailed).234
68BUSINESS RESEARCH PROJECT N5151 Bootstrapc Bias.0020 Std. Error.1430 95%Confidence Interval Lower-.1301 Upper.4401 c. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples From the above table, it can be analyzed that the Pearson correlation for the above question is around .130 and this is affecting the entire upper as well as lower standard deviation as well. The interval that has been calculated is around .440 and -.130 in the two questions Question 5 and 6 Correlations VAR00005VAR00006 VAR00005Pearson Correlation1.458** Sig. (2-tailed).001 N5151 BootstrapcBias0.052
69BUSINESS RESEARCH PROJECT Std. Error0.278 95%Confidence Interval Lower1-.028 Upper1.883 VAR00006 Pearson Correlation.458**1 Sig. (2-tailed).001 N5151 Bootstrapc Bias.0520 Std. Error.2780 95%Confidence Interval Lower-.0281 Upper.8831 **. Correlation is significant at the 0.01 level (2-tailed). The lower confidence is -.028 as well as the upper confidence is .883 that will help in making the entire confidence level significant in nature c. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples Question 7 and 8
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70BUSINESS RESEARCH PROJECT Correlations VAR00007VAR00008 VAR00007 Pearson Correlation1.823** Sig. (2-tailed).000 N5151 Bootstrapb Bias0.000 Std. Error0.033 95%Confidence Interval Lower1.756 Upper1.884 VAR00008Pearson Correlation.823**1 Sig. (2-tailed).000 N5151 BootstrapbBias.0000 Std. Error.0330 95%ConfidenceLower.7561
71BUSINESS RESEARCH PROJECT IntervalUpper.8841 **. Correlation is significant at the 0.01 level (2-tailed). b. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples Question 9 and 10 Correlations VAR00011VAR00012 VAR00011 Pearson Correlation1.937** Sig. (2-tailed).000 N5151 Bootstrapb Bias0-.001 Std. Error0.016 95%Confidence Interval Lower1.902 Upper1.963 VAR00012Pearson Correlation.937**1 Sig. (2-tailed).000
72BUSINESS RESEARCH PROJECT N5151 Bootstrapb Bias-.0010 Std. Error.0160 95%Confidence Interval Lower.9021 Upper.9631 **.Correlation is significant at the 0.01 level (2-tailed). This will help in analyzing the upper and lower confidence level that is around .902 as well as .963 that will help in understanding the bias of -.001. b. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples Question 11 and 12 Correlations VAR00011VAR00012 VAR00011Pearson Correlation1.937** Sig. (2-tailed).000
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73BUSINESS RESEARCH PROJECT N5151 Bootstrapb Bias0-.001 Std. Error0.017 95%Confidence Interval Lower1.899 Upper1.963 VAR00012 Pearson Correlation.937**1 Sig. (2-tailed).000 N5151 Bootstrapb Bias-.0010 Std. Error.0170 95%Confidence Interval Lower.8991 Upper.9631 **.Correlation is significant at the 0.01 level (2-tailed). This will include proper lower as well as upper confidence level that resulted in 95% of the standard bias error and the entire confidence level is .899 and .963 respectively. b. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples
74BUSINESS RESEARCH PROJECT Question 13 and 14 Correlations VAR00013VAR00014 VAR00013 Pearson Correlation1.954** Sig. (2-tailed).000 N5151 Bootstrapb Bias0.000 Std. Error0.012 95%Confidence Interval Lower1.925 Upper1.976 VAR00014Pearson Correlation.954**1 Sig. (2-tailed).000 N5151 BootstrapbBias.0000 Std. Error.0120
75BUSINESS RESEARCH PROJECT 95%Confidence Interval Lower.9251 Upper.9761 **. Correlation is significant at the 0.01 level (2-tailed). The upper confidence level is .925 and the lower confidence is .976 and this helped in analyzing the Pearson Correlation as 1. b. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples Question 15 and 16 Correlations VAR00015VAR00016 VAR00015 Pearson Correlation1-.399** Sig. (2-tailed).004 N5151 Bootstrapc Bias0-.006 Std. Error0.141 95%Confidence Interval Lower1-.657 Upper1-.088
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76BUSINESS RESEARCH PROJECT VAR00016 Pearson Correlation-.399**1 Sig. (2-tailed).004 N5151 Bootstrapc Bias-.0060 Std. Error.1410 95%Confidence Interval Lower-.6571 Upper-.0881 **.Correlationissignificantatthe0.01level(2-tailed).Thishelpedin understanding the confidence level both upper as well as lower both are -.657 as well as -.088. c. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples Question 17 and 18 Correlations VAR00017VAR00018 VAR00017Pearson Correlation1.146 Sig. (2-tailed).306
77BUSINESS RESEARCH PROJECT N5151 Bootstrapc Bias0-.002 Std. Error0.133 95%Confidence Interval Lower1-.131 Upper1.379 VAR00018 Pearson Correlation.1461 Sig. (2-tailed).306 N5151 Bootstrapc Bias-.0020 Std. Error.1330 95%Confidence Interval Lower-.1311 Upper.3791 c. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples
78BUSINESS RESEARCH PROJECT From the frequency test analysis, it can be analyzed as well as identified that proper ascertainments has to be made in the respective two variables and it has been seen that the lower confidence is -.131 and the upper level is .379 wherein the mean difference is justified as well as seen and it can be calculated as well. Question 19 and 20 Correlations VAR00019VAR00020 VAR00019Pearson Correlation1-.088 Sig. (2-tailed).540 N5151 BootstrapcBias0-.085 Std. Error0.144 95%ConfidenceLower1-.510
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79BUSINESS RESEARCH PROJECT IntervalUpper1-.023 VAR00020 Pearson Correlation-.0881 Sig. (2-tailed).540 N5151 Bootstrapc Bias-.0850 Std. Error.1440 95%Confidence Interval Lower-.5101 Upper-.0231 c. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples From the frequency test analysis, wherein mean, median and mode have been calculated with Skewness and Kurtosis, it can be analyzed that the motivation is essential for the employees, as this will help in analyzing the frequency. Since the cumulative percent is around 83%, it can be analyzed that proper average of mean, median and mode helps in describing that in recruiting individuals in the organization, motivational factor is essential in nature. From the analysis, it can be seen that there is strong relationship between the variables and this helps in understanding that the changes in one variable is strongly correlated with the changes that happened in the second variable. Since the number is close to 1, therefore, we can conclude that there is strong relationship between recruitment and motivation among the employees in the organization as
80BUSINESS RESEARCH PROJECT well. This will help in understanding the confidence level that has been done with the help of Skewness and Kurtosis and it is seen that the actual lower confidence level is around -.510 and the upper confidence level is around -.023.
81BUSINESS RESEARCH PROJECT Independent Samples Testa Levene'sTest for Equality of Variances t-test for Equality of Means
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83BUSINESS RESEARCH PROJECT From the table, it can be analyzed that there are different variances that has been assumed and this helped in understanding that the .363 is th difference with the help of T-Test and this helped in analyzing that the equal variances that has not been assumed is around 1.667 and this helps in mean difference among the two variables. Group Statistics VAR00020StatisticBootstrapc BiasStd. Error95%Confidence Interval LowerUpper VAR00009 1 N6 Mean2.00.02d.64d1.00d3.40d Std. Deviation1.549-.239f.536f.000f1.732f Std. Error Mean.632 2N2
86BUSINESS RESEARCH PROJECT Mean1.50.01e.39e1.00e2.00e Std. Deviation.707-.316g.296g.000g.707g Std. Error Mean.500 VAR00013 1 N6 Mean1.00.00d.00d1.00d1.00d Std. Deviation.000.000f.000f.000f.000f Std. Error Mean.000 2 N2 Mean1.50.01e.39e1.00e2.00e Std. Deviation.707-.316g.296g.000g.707g Std. Error Mean.500 c. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples
87BUSINESS RESEARCH PROJECT d. Based on 999 samples e. Based on 873 samples f. Based on 990 samples g. Based on 593 samples From the table, it can be properly analyzed that there are different samples from wherein the mean as well as standard deviation has been calculated and this has been seen that the mean is 1.50 and the standard deviation is about .707. the standard error has been calculated as well that is .500 and this will help in analyzing that the performance of employees is based on different internal policies. Independent Samples Testa Levene'sTest for Equality of Variances t-test for Equality of Means FSig.tdfSig. (2-tailed)Mean Difference Std.Error Difference 95% Confidence Interval of the Difference
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89BUSINESS RESEARCH PROJECT The significance value for promotion of the opening of the recruitment, advertisement of such recruitment as well as selecting employees from different campuses shows less than 0.500 and therefore it can be said that the recruitment sources plays an effective role in motivating the employees to perform better. Bootstrap for Independent Samples Test Mean Difference Bootstrapa BiasStd. Error95%Confidence Interval LowerUpper VAR00009 Equal variances assumed-2.000.050b.551b-3.000b-.750b Equalvariancesnot assumed -2.000.050b.551b-3.000b-.750b VAR00010 Equal variances assumed-1.000-.091c.562c-2.400c.000c Equalvariancesnot assumed -1.000-.091c.562c-2.400c.000c VAR00011Equal variances assumed-.500-.010d.340d-1.000d.000d
90BUSINESS RESEARCH PROJECT Equalvariancesnot assumed -.500-.010d.340d-1.000d.000d VAR00012 Equal variances assumed-.500-.010d.340d-1.000d.000d Equalvariancesnot assumed -.500-.010d.340d-1.000d.000d VAR00013 Equal variances assumed-.500-.010d.340d-1.000d.000d Equalvariancesnot assumed -.500-.010d.340d-1.000d.000d a. Unless otherwise noted, bootstrap results are based on 1000 bootstrap samples b. Based on 784 samples c. Based on 790 samples d. Based on 660 samples A Nova Analysis ANOVA VAR00003
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91BUSINESS RESEARCH PROJECT Sumof Squares dfMean SquareFSig. Between Groups11.72033.9074.071.012 Within Groups45.10447.960 Total56.82450 From the ANOVA test, it can be concluded that since the P level is less than the significance level, it can be analyzed that the null hypothesis can be rejected and this helps in determining the differences and understanding the significance as well. Proper ascertainments have been made as this will help in understanding the sum squares between the two variables and this will be calculated within two groups as well. the mean square that has been calculated is 3.907 and this helps in analyzing the frequency that is around 4.071 Expected Mean squares Tests of Between-Subjects Effectsa Dependent Variable:Age SourceTypeIIISum of Squares dfMean SquareFSig.
92BUSINESS RESEARCH PROJECT Intercept Hypothesis18.827118.8279.694.004 Error70.08136.0871.942b VAR00010 Hypothesis9.71619.7165.026.032 Error63.798331.933c VAR00003 Hypothesis11.88033.9601.321.310 Error38.35112.7972.997d VAR00004 Hypothesis8.54942.137.665.630 Error32.93310.2473.214e VAR00003* VAR00004 Hypothesis30.28593.3651.741.119 Error63.798331.933c a. Weighted Least Squares Regression - Weighted by VAR00013 b. .065 MS(VAR00004) - .003 MS(VAR00003 * VAR00004) + .938 MS(Error) c. MS(Error) d. .743 MS(VAR00003 * VAR00004) + .257 MS(Error) e. .895 MS(VAR00003 * VAR00004) + .105 MS(Error)
93BUSINESS RESEARCH PROJECT The mean squares helped in understanding the significance of the different variances and this helped in understanding the errors in the F test that has been performed. The errors in the hypothesis helped in understanding the sum of the squares and this helped in understanding the mean square that has been calculated and it is 1.741% as well. The expected mean square of the Tests of Between- Subjects Effects wherein the dependent variable is age of the population and this helped in analyzing the two different variables. Expected Mean Squaresa,b,c SourceVariance Component Var(VAR0000 4) Var(VAR0000 3* VAR00004) Var(Error)Quadratic Term Intercept 1.275.4011.000Intercept, VAR00003 VAR00010.000.0001.000VAR00010 VAR00003.0005.3921.000VAR00003 VAR0000419.5056.4941.000
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94BUSINESS RESEARCH PROJECT VAR00003* VAR00004 .0007.2581.000 Error.000.0001.000 a. Weighted Least Squares Regression - Weighted by VAR00013 b. For each source, the expected mean square equals the sum of the coefficients in the cells times the variance components, plus a quadratic term involving effects in the Quadratic Term cell. From the table, it can be analyzed that the expected mean square is the total summation of the different coefficients along with proper addition of the quadratic terms that will be involved in the Quadratic term cell. The expected mean square that has been generated is about 7.258 and this helps in analyzing the two variables.
Running head: BUSINESS RESEARCH PROJECT Chapter 5: Conclusion and recommendations 5.1 Conclusion 5.1.1 Linking with objectives Objective 1: To identify the most adopted recruitment practices atpublic sector organizations The data analysis of the research study shows that the two factors are important for enhance the effectiveness of the recruitment practices. The two factors that are found to be effective practices are recruitment policies and recruitment sources. It is also found that the major aim of the organization is to attarct more candidates and retains the employees so that they can collaboratively work to accomplish all the business goals. The sources are of two types thatareinternalsourcesandexternalsources.Insomecases,internalsourceslike recommendation of existing employees and employee referrals are taken into consideration for public sector industry. Public sector industry adopted the strategy of promotions of their job openings, advertisement through different sources like social media and traditional options like newspapers. These strategies are external sources. Objective 2: To assess how recruitment sources affect employee performance atpublic sector organizations The literature review allows determining that recruitment sources attract many people for the job position and their opening in the organization. It is also found that there are two different sources and each source motivates different type of employees. The conceptual framework also illustrates that the internal sources motivates the existing employees in cases of someone promotion to other designation and someone’s termination of designation. In both the cases, there are some places vacant in the organization and other employee will perform better to grab
1BUSINESS RESEARCH PROJECT that position. On the other hand external sources like advertisement and college campus recruitmentmotivatethefutureemployeestoperformbettersothattheycangetthe employment. The result from data analysis that the question number 4 to 8 represents the factors of recruitment sources. In all the cases, the correlation calculation shows that all the tail valid for simple distribution and gives a significant value and this shows that selection of recruitment sources also illustrates effective recruitment practices. Objective 3: To determine how recruitment policy impacts the employee performance at public sector organizations It is found that policies are the written facts and figures in the document that is handed over to all the employees so that they can get aware of the regulation that an organization is following. It is also found that employee get motivated if they found everything written on the recruitment and it also denotes the transparency of the working procedure. Another aspect that is found from the literature review is that when candidates get all the details in written form, they can get the sense that everything that the organization follows is genuine and they will get the facility that is written. The data analyzed from question number 9 to 15 are based on recruitment policies and the result also shows significance value of their central tendencies that is calculated through the correlation and hence it is proved that recruitment policies can also be defined as a recruitment practice and it has a significant impact on employee performance. 5.1.2 Rejection of null hypothesis There are hypothesis selected for this research study. These two hypotheses are as follow: H10: There is no impact of recruitment source on employee performance
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2BUSINESS RESEARCH PROJECT H11: There is a positive impact of recruitment sources on employee performance In this case, the T-test shows the two-sample test that shows that in standard normal distribution, the value is outside the rejection area and hence we can state that the null hypothesis is rejected. The significance value for promotion of the recruitment opening, advertisement of the recruitment and selecting employees from college campus shows less than 0.05 and hence it can be said that the recruitment sources plays an effective role in motivating the employees to perform better. This means that the alternative hypothesis is accepted that is there is positive impact of recruitment sources on employee performance. However, in case of recommendation of existing employees, the value of significance does not show the value less than 0.05 when compared to the value of employee performance. H20: There is no impact of recruitment policy on employee performance H21: There is a positive impact of recruitment policy on employee performance In this case, the T-test shows the two-sample test that shows that in standard normal distribution, the value is outside the rejection area and hence we can state that the null hypothesis is rejected. Moreover, the significance value for background check of the employee, selecting people of diverse culture, consistency of the interview process, considering place of origin for selecting people, defining policy for physical or mental disability and offering application incentives shows less than 0.05 and hence it can be said that the recruitment policies plays an effective role in motivating the employees to perform better. This means that the alternative hypothesis is accepted that is there is positive impact of recruitment policy on employee performance.
3BUSINESS RESEARCH PROJECT 5.2 Recommendations Objective 4: To recommend strategy for enhancing the performance of the employee through recruitment practices Employees whether existing or future recruited employees human resources department should take necessary steps for motivating them to perform better. This section suggests some strategies through which employees are motivated during the recruitment procedures. 5.2.1 Organizational Alignment Through this method human resource department of the Public sector industry align different employees, a team and an entire department with the key objectives of the organization. Experts believes that through this procedure, the company can attain a competitive asset to double the workforce engagement. This engagement is required to assess whether or not the employee is competent enough to fulfill all the goals proposed by the organization. Moreover, this alignment enhances the overall productivity and can also be attained by perfectly articulating employees’ roles and responsibilities. In terms of recruitment practice, the HR department should focus on the different types of job openings and define their respective responsibilities so that applicants can apply for those posts based on their qualifications. This segregation also helps organization to handle those employees or candidates based on the department for which they have been recruited. 5.2.2 Constant appreciation Appreciation plays a curial role to enhance the confidence of an employee. In case of new candidates or future employee it is equally important. HR should adopt the culture to regular appreciate the candidates for their effort and give constructive feedback. They should also avoid some negative phrases as it can de-motivate the employees for giving better performances.
4BUSINESS RESEARCH PROJECT Another advantage that can be attained through this process is that employee can become more comfortable with the recruiter and share additional curricular talent that they have with them. This will give an opportunity to the organization to utilize those additional quality if the candidate in selecting those candidates for their organization. 5.2.3 Flexibility Flexibility in terms of HR tools support also provides the candidates the privilege that they can attend the interview according to their convenience. When they get noticed that the organization consider their reason as a genuine case and allow them to attend the interview for recruitment process, the chances for the desire to et associated with the organization rises. This will also motivate them to perform well and show their talent to the managing authority. 5.2.4 Presence of organization recruiters This approach can be applicable when a third party recruiter is allowed to select the candidates for their organization. In usual case, only the third party recruiter is present and they select the candidates based on the requirement of the main organization. However, there may be chances that they reject some candidates, who are not fulfilling the main eligibility criteria but have other special talent that can be utilized for the betterment of the company. In such cases, the presence of recruiters from the organization helps in selecting some talented people from the organization. 5.2.5 Improvement in the candidate pool The HR manager should invest time in developing relationship with the college campus placement as talented and qualifies people can be selected from this approach. In this case, not only the recruiter gets assurance that they are selecting a reliable candidates but a student also
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5BUSINESS RESEARCH PROJECT intends to perform better for their future betterment. Another strategy that can be applied is to enable current staff members to actively participate in industry professional associations so that they can likely to meet candidates. 5.2.6 More involvement of employees in the hiring process Experts believes that current employees can recommend excellent candidates and they can also assist the HR management people to review resumes and qualifications of potential candidates Existing employees will perform better to select reliable candidates if organization will start to give incentive for each successfully recruited candidate. In this approach not only the organization get a talented employee but the existing employee also taken effective strategies to perform good for selecting candidates.