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IMPACT OF TQM ON EMPLOYEES PRODUCTIVITY IN OIL AND GAS INDUSTRY

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Added on  2021-02-21

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IMPACT OF TQM ON EMPLOYEES PRODUCTIVITY IN OIL AND GAS INDUSTRY OBJECTIVE 1 AIM OF THE REPORT2 OBJECTIVE2 Identification of quality dimension of TQM2 Analysis and identification of performance measurement in TQM 4 Top management4 Training and empowering of employees 5 Quality management of vendors 6 Customer focus6 CONCLUSION 7 REFERENCES 8 INTRODUCTION Total quality management is defined as a continuous process to detect and reduce errors in production, streamlining and managing supply chain management. This assignment is based on different

IMPACT OF TQM ON EMPLOYEES PRODUCTIVITY IN OIL AND GAS INDUSTRY

   Added on 2021-02-21

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IMPACT OF TQMON EMPLOYEESPRODUCTIVITY IN OILAND GAS INDUSTRY
IMPACT OF TQM ON EMPLOYEES PRODUCTIVITY IN OIL AND GAS INDUSTRY_1
Table of ContentsINTRODUCTION...........................................................................................................................1AIM OF THE REPORT...................................................................................................................2OBJECTIVE....................................................................................................................................2Identification of quality dimension of TQM....................................................................................2Analysis and identification of performance measurement in TQM ................................................4Top management....................................................................................................................4Training and empowering of employees................................................................................5Quality management of vendors.............................................................................................6Customer focus.......................................................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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INTRODUCTIONTotal quality management is defined as a continuous process to detect and reduce errorsin production, streamlining and managing supply chain management. This will helps inenhancing the satisfaction level of customers so that high profits can be earned. This concept wasgiven by William Deming who is a management consultant in Japanese manufacturing (Alsaidi,2014). This assignment is based on different aspects of total quality management and its impacton the productivity of employees working in gas and oil industry. This report will identify thequality dimensions in TQM along with performance measurement in TQM. Also, ways toempower and train employees is discussed. At last, quality management in relation with vendorsand customer involvement is mentioned for oil and gas industry. Deming's TQM principle for analysisConcept of Total Quality Management is given by Deming in mid-90's. There are 14principles in Deming's model of quality management which benefits a company on enhancingtheir overall productivity and quality. Some of these principles helps in eliminating those aspectswhich do not add value or productivity to an organisation. Deming states that to achieve quality constancy is needed. An organisation is needed toput emphasis in long term planning rather than short term response. Thinking of workersduring production process must be quality oriented. This will help business sector like oil& gas organisations in earning high productivity and profits. According to Deming, a firm is required to cease dependency on inspection to attainquality. Also, working with a single supplier will benefits a firm in minimising their totalcosts. Other than this, numerical goals and values must be removed from productionprocess so that employees can work without any complexities. By this, companies will beable to sustain their customer base for a longer time period (Anitha, 2014). It is important to have improvement in production processes on continuous basis.Training and leadership for employees must be instituted. It will help the employees inworking in a confident and efficient manner. Juran TQM principles According to Juran, in order to improve business performance and results, anorganisation is required to enhance the quality of their processes, services and products. Fromcustomer's perspective Juran states that a product will be considered as high quality if it has1
IMPACT OF TQM ON EMPLOYEES PRODUCTIVITY IN OIL AND GAS INDUSTRY_3
multiple features which satisfy the urges of customers in a proper manner. Also, high quality ofproduct promises few defects due to which overall productivity of company can be enhanced in aconsiderable manner. Juran gives three approaches of quality which assists in Total qualitymanagement. These approaches are quality planning, quality control and quality improvement(Berman, 2014). AIM OF THE REPORTMain aim of working on this topic is to acknowledge the impact of Total QualityManagement in gas and oil industry. This aim will help in identifying if improvements in qualityof products produced by Oil and Gas industry will benefits them in earning high revenues andproductivity or not. Gas and Oil industry perform activities like extraction, refining,transportation, exploration of minerals so that fuels, petroleum, gasoline and other products canbe produced. Due to high versatility in gas and oil industry, other than man power heavyequipments are also needed (Bon and Mustafa, 2013). Hence, it is important to have properdesign and maintenance of those equipments so that uninterrupted work can be performed. Inthis context, management of entire quality in a standardised manner will help oil and gas industryin getting effective outcomes. OBJECTIVEMain objective behind working on this project is “To understands critical quality factorsand measure used in oil and gas industry”. Critical analysis of these quality factors will benefitsassociated businesses in identifying which factors of TQM will benefits them in earning highprofits and their goals in an efficient manner. This objective helps in focusing on TQMapproaches and their designs which will assists in increasing overall productivity of company.Identification of quality dimension of TQMTo manage quality of a product in a proper manner, there are eight quality dimensionswhich can be used at a strategic level. This concept is given by David A. Garvin. Out of all thedimensions, some quality dimensions are reinforcing in nature. These dimensions of quality arediscussed below:Performance: It is defined as an operating characteristic for a product. This qualitydimension is measurable in nature. In case of oil and gas sector, performance is2
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