Impact of Training and Development on Employee Performance in Business

This report explores the influence of training and development on employee performance at Coles Supermarkets Australia Pty Ltd. It covers the research design, methodology, and the direct relationship between training and employee performance.

HI6008 Assignment 2
Title: Impact of training and development on employee performance in business

Table of Contents
Title: Impact of training and development on employee performance............................................4
1.Introduction:.................................................................................................................................4
2.Project objectives:.........................................................................................................................5
3.Scope of Project:...........................................................................................................................6
4.Literature review:..........................................................................................................................7
5.Questions/ hypothesis about the Research....................................................................................8
6.Research Design and Methodology..............................................................................................9
7.Limitations of Research..............................................................................................................13
8.Time Schedule (Research plan):.................................................................................................14
9.Conclusion..................................................................................................................................16
10.Reference list............................................................................................................................17

Title: Impact of training and development on employee performance in Coles
Supermarkets Australia Pty Ltd
1. Introduction:
This report presents the influence of training and development on employee’s performance.
Training refers to a developing or teaching in others or oneself, any knowledge and skill which
relates to valuable capabilities. Training must have exact aims of enlightening one's competence,
performance, capability, and efficiency. Similarly, development denotes to a procedure where a
worker with the assistance of the owner experiences numerous training packages to improve the
existing abilities and obtain new learnings and information (Chmiel, et. al., 2017). There is a
direct relationship between the training and employees performance. Business organizations like
Coles Supermarkets Australia Pty Ltd which is working as Coles are offering best training and
development programs to its employees so that they can perfume more effectively and
efficiently. In addition to this, the assignment presents the research design, methodology, use of
primary and secondary data for conducting the research. This report also shows the research
limitations and time schedule with regard to the research work.

2. Project objectives:
The objective of this project is to highlight the influence of training and development programme
on the performances done by employees. In addition to this, the project is detailing the notion of
training and development. Both training and development are essential features so they are
considered by every business organizations be it Coles or any company. At last, the entire project
is aiming to recommend on giving good training to the employees so that they can develop or
enhance their existing skills and knowledge.

3. The scope of Project:
This project has a huge scope of employment and training both are a universal concept. Both
employee development and training is a comprehensive term which is covering numerous types
of employee education. Training is a systematic package which supports staffs to learn and
gather precise skills or knowledge to enhance performance in their existing roles. In addition to
this, a good training and development programme will increase the productivity of the
employees. Coles Company is focusing on providing good training to its personnel so that
business goals can be achieved or accomplished within the set time frames.

4. Literature review:
Defining Training & Development
According to Reynolds (2017), training and development are considered as the elements of the
HRD (human resource development). Training and development aids in strengthening and
building the work connected qualities of the workers, human resource or staffs in any company.
Furthermore, in training there is a professional or expert who conveys the thoughtfulness
regarding the knowledge obligatory for increasing the job ability keeping in opinion both current
and upcoming job linked skill necessities Henceforth, it can be seen that Training and
Development is a more rational and prearranged method of enlightening the knowledge,
attributes and skills which are required by the staff to accomplish their occupational goals in a
successful manner. While development is predestined to obtain new information and abilities
which aid in the development of some upcoming job supplies while training assists in acquiring
those capabilities which allow the staffs to perform in a better way in their current jobs. In the
context of Coles Company, Both training and development are essential for the development of
employee’s performance (Reynolds, 2017).
Defining Employee Performance
According to Landy, et. al. (2017), the bundle of employee behavior, outcomes and results which
originate after finishing the job responsibilities by means of certain capabilities and through
dissimilar metrics set up employee performance. It is important that employee participate and
perform in the coles company in an effective and efficient manner (Landy, et. al., 2017).
The impact of training and development on employee performance
According to Buchanan and Finegold (2017), training and development are directly related to the
performance of the employees. Training helps in enhancing the skills and knowledge of the
employees so that they can increase their existing effort and achieve the business goals in a more
successful manner. In addition to this, business organizations like Coles have also adopted
significant development and training programmes to uplift and improve the performances made
by the employees in the company. In the actual world, company's development and growth is

influenced by different factors.one of the important factors in development and training.
Employee training and development plays a significant role in enlightening performance and
increasing efficiency. This, in turn, results in placing the company in healthier positions to face
opposition and stopover at the top. This consequently suggests an important difference among
the companies which train their personnel and companies which do not (Buchanan and Finegold,
2017).
According to Rees and Smith (2017), training and development not only advances the whole
performance of the personnel to efficiently do their present occupations but also improves the
skills attitude, knowledge of the workforces which is essential for the upcoming job
opportunities, consequently contributing to greater performance. Through development and
training, Coles Company advances its staff capabilities and permit them to do the occupation
connected work more professionally and attain business objectives in a modest manner. Thus,
companies require having good strategies of training and development as they impact the
performances of employees (Rees and Smith, 2017).

5. Questions/ hypothesis about the Research
Below stated are relevant questions which are linked to the research work:
Primary question
Question 1- What is the impact of training and development on employee performance?
Secondary questions
Question 1- Define the concept of training and development?
Question 2-Define the concept of Employee Performance

6. Research Design and Methodology
Qualitative research-
The main objective of conducting qualitative research is to achieve a qualitative knowledge of
the fundamental motivations and reasons. Qualitative research is not number or figure based.
The Procedure of Qualitative Research-
Stages of qualitative research are mentioned below:
1) Determining the research questions
2) Selecting relevant subject
3) Collecting relevant data
4) Interpreting data
5) Generating findings
6) Writing findings
7) Reporting (Silverman, 2016)
The above figure shows the steps which are required to be followed while conducting qualitative
research
Approaches to reliability and Validity-
Reliability is concerned with the fact that whether the outcomes are dependable or not. Validity
is concerned with the legitimacy of the data or information. The pragmatic approach is used for
conducting this research (Creswell and Poth, 2017).
Sampling-

It is important to collect a correct sample, the sample in the qualitative research are usually
purposive which means only those people will be selected which can provide some useful data.
For conducting this research random sampling is used. In random sampling, random samples are
picked from the entire population
Sample size:
The sample sizes are usually small in the qualitative work as compared to the quantitative work.
A sample size of 10 people of homogenous groups is picked. It is important to pick a correct
sample so that correct results can be drawn.
Data Collection Method-
Primary data collection: Primary data are the original or first-hand data which are not used
before in any of the research work. Sources of primary data are surveys, questionnaires, and
interviews. Primary data collection must be done in a proper method as the data is fresh
(Williamson and Johanson, 2017).
Secondary data collection: secondary data are not fresh data and they are already in use. The
secondary data s is usually collected from articles, journals, and PDF. Secondary data, in this
research, has been collected with the help of already published articles, journals and various
sources of information such as the internet.
Variables Specifications-
 Direct variable: Training and development
 Indirect variable: Employee’s performance

Quantitative research-
The objective of the quantitative research is to quantify the information and generalize the results
from the sample. Quantitative research is presented in the form so numbers and figures.
Quantitative Data Analysis Procedure:
1) Using theory
2) Hypothesis
3) Research designing devising measures of concept
4) Devising concept measures
5) Selecting respondents
6) Collecting data
7) Preparing the data
8) Analysis and interpretations
9) Drawing conclusions findings
10) Reporting
Research Instrument:
Survey Questionnaire is the basic research instrument which is undertaken for conducting
quantitive research. The Survey questionnaire will assist in depicting appropriate conclusions on
the research topic.
Sampling and Sample Size-

The sample size in the quantitative research is huge as compared to the qualitative research. Here
also random sampling techniques are used to choose sample size.
Interviewing and Questioners Design-
The thumb rule behind designing a question is that the questions must be general questions
which are written in the everyday language, asking neutral questions, using more sensitive
questions toward the end and using concrete rather than abstract questions (Johnston, 2017).
Reliability and Validity of Data-
Reliability and validity of the data must be considered while conducting a research to help in
drawing accurate conclusions and results. Reliability is related to rationality while validity can be
fragmented in 3 forms for this research work. The three forms are internal, external and construct
validity.

7. Limitations of Research
Limitation of research is often termed as drawbacks in the research work. It should be noted that
research limitations are beyond the control of the researcher. All the limitations which can affect
or influence the research work must be considered while conducting the research as these
limitations directly impact the conclusions or results of the research work. Below mentioned are
the major limitations which are faced while conducting the research:
 One of the major limitations which are faced while conducting research is with regard to time.
Research work must be completed within set time frames as the outcome can become outdated if
there is a delay in the research.
 Lack of experts or professionals result in wrong analysis and interpretation s
 There is a limitation of communication and accessibility of data as Coles is a huge company and
has competitors so it can not allow researchers to access it's all documents. In such a situation
there is a possibility that wrong conclusions can be drawn (Velte and Stawinoga, 2017 ).
 The research work suffers from personal biases
 Having money is really important for conducting the research .another major limitation faced
while conducting the research is non-availability of funds
 Another limitation is that an idea of selecting a sample as a representative of entire population
does not hold true in the real world.
 Collecting accurate response is important. there is a limitation with regard to the collection of
responses as each and every individual cannot be considered while conducting the research work.
 This research suffers from the limitation of suitable tools and techniques for gathering the data
which is required for conducting the research.

8. Time Schedule (Research plan):
A time schedule is a tool which shows the events which are necessary to be performed while
conducting the research. It should be noted that all the events are related to the time durations.
Further, a time schedule is a presentation of the time required for completing each activity so that
the research can be completed in an effective and efficient manner.
Activities Opening date Completion date Time duration
Selection of the
research topic
10,January,2017 12,January,2017 3 days
Determination of
various resources
used to conduct
research
13,January,2017 17,January,2017 5 days
Collection of primary
and secondary data
18,January,2017 24,January,2017 7 days
Evaluation of the
data collected
25,January,2017 29,January,2017 5 days
Recommendation on
the basis of data
analysis
30,January,2017 04, January,2017 5 days

Gantt chart: a Gantt chart is the pictorial presentations of the above mentioned time schedule.
This chart is essential for the research work as it helps in giving a clear picture regarding the time
and activities
Activities 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4
Selection of the research topic
Determination of various resources
used to conduct research
Collection of primary and secondary
data
Evaluation of the data collected
Recommendation on the basis of data
analysis

9. Conclusion
This assignment concluded that training and development have an appositive influence on the
performance of employees. It should be noted that Business organization like Coles aims to give
training to its employees on a continuous basis so that their employees can make more efforts
towards the accomplishment of business goals. In addition to this, the report concluded that both
training and development help in boosting the knowledge and skills of employees which again
result in the betterment of both the company and employees. Training and development
programs are really important for building the career of an employee. Through training and
development, the employee can work more than his limits. in addition to this, training and
development are an essential part of the employment process. They both have direct relations
with each other and cannot be separated from one another, Hence for the development and
enhancement of the employee’s performance giving training and development is really essential.

10. Reference list
 Bryman, A. and Bell, E., 2015. Business research methods. 4th ed. Oxford: Oxford University
Press.
 Buchanan, J. and Finegold, D. eds., 2017. The Oxford Handbook of Skills and Training. Oxford
University Press.
 Chmiel, N., Fraccaroli, F. and Sverke, M. eds., 2017. An Introduction to Work and
Organizational Psychology: An International Perspective. John Wiley & Sons.
 Creswell, J.W. and Poth, C.N., 2017. Qualitative inquiry and research design: Choosing among
five approaches. Sage publications.
 Johnston, M.P., 2017. Secondary data analysis: A method of which the time has
come. Qualitative and Quantitative Methods in Libraries, 3(3), pp.619-626.
 Landy, F., Zedeck, S. and Cleveland, J. eds., 2017. Performance measurement and theory.
Taylor & Francis.
 Rees, G. and Smith, P. eds., 2017. Strategic human resource management: An international
perspective. Sage.
 Reynolds, M., 2017. Organizing reflection. Routledge.
 Silverman, D. ed., 2016. Qualitative research. Sage.
 Velte, P. and Stawinoga, M., 2017. Integrated reporting: the current state of empirical research,
limitations and future research implications. Journal of Management Control, 28(3), pp.275-320.
 Williamson, K. and Johanson, G. eds., 2017. Research Methods: Information, Systems, and
Contexts. Chandos Publishing.