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Impact of Training and Development - Tesco
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Added on 2020-07-23
Impact of Training and Development - Tesco
Added on 2020-07-23
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Examine the impact oftraining and developmenton employee's retention: Acase study on TESCO
AbstractThe aim of the research is to to evaluate the impact of training on employee’s retention – a casestudy on TESCO, Pinner. To sustain in competitive environment and to improve the performanceof employees, training and development plays a crucial as well as important role. In today's era,employee’s retention is one of the biggest issues that organisations are dealing with. In presentdissertation, researcher has used questionnaire research instruments to collect primary data.Questionnaire consists of close ended questions and has been provided to the managers of Tesco,Pinner. Secondary source of data collection is the data which has been collected by previousresearchers. Researcher has implemented stratified random sampling method in order to conductthe research study more effectively and efficiently. In the present research, researcher didn'tviolate any rules in carrying out research study. Researcher described the purpose, aim andobjective of the research to the participants in order to gain their consent. It was identified in theresearch study that training and development are indeed significant in enhancing the retention ofemployees of Tesco, Pinner. Training and development are important components that help inimproving the skills, competencies and knowledge level of employees working in anorganisation.
Table of ContentsCHAPTER 1: INTRODUCTION....................................................................................................11.1 Title ..................................................................................................................................11.2 Introduction......................................................................................................................11.3 Background of Research...................................................................................................21.4 Rationale of Study............................................................................................................21.5 Problem Statement............................................................................................................21.6 Aim and Objectives..........................................................................................................31.7 Research Questions..........................................................................................................31.8 Framework of Study.........................................................................................................41.9 Structure of dissertation....................................................................................................51.10 Significance of study......................................................................................................5CHAPTER 2: LITERATURE REVIEW.........................................................................................62.1 Introduction......................................................................................................................62.2 Determining the relationship between employees retention and training and development.62.3 Impact of training and development on employees retention..........................................72.4 Recommending ways to increase employees retention through training and development.82.5 Conclusion......................................................................................................................10CHAPTER 3: RESEARCH METHODOLOGY...........................................................................123.1 Introduction....................................................................................................................123.2 Research Philosophy......................................................................................................123.3 Research Approach.........................................................................................................133.4 Research Design.............................................................................................................133.5 Research Strategy...........................................................................................................143.6 Data Collection...............................................................................................................143.7 Sampling.........................................................................................................................143.8 Data Analysis..................................................................................................................153.9 Ethical Consideration.....................................................................................................153.10 Research limitation.......................................................................................................153.11 Conclusion....................................................................................................................16CHAPTER 4: DATA ANALYSIS AND FINDINGS...................................................................174.1 Introduction....................................................................................................................174.2 Primary data analysis......................................................................................................17CHAPTER 5: CONCLUSION AND RECOMMENDATIONS...................................................305.1 Conclusion......................................................................................................................305.2 recommendations............................................................................................................32REFERENCES..............................................................................................................................34
CHAPTER 1: INTRODUCTION1.1 Title The title of dissertation is “Examining the impact of training and development onemployee's retention: A case study on TESCO”. 1.2 IntroductionTo sustain in competitive environment and to improve the performance of employees,training and development plays a crucial as well as important role. In today's era, employee’sretention is one of the biggest issues that organisations are dealing with. Now a days, manyorganisations have realised that they must concentrate on employee’s retention. It furtherbecomes one of the most crucial business objectives in order to keep company competitive andprofitable (McCracken, Currie and Harrison, 2016). Thus, management of business corporationsdevise ample of strategies to keep their employees satisfied and motivated. In this context,present study will focus on the impact of training and development on retention of employeesworking at Tesco, Pinner. Tesco is one of the leading supermarkets and retail storesincorporating in United Kingdom. It specialises in delivering high quality and range of productsas well as services to consumers. As per the recent statistics, it was identified that there was anaggregate of 327601 employees working at different stores of Tesco across UK and 133041employees are working at overseas stores of Tesco. This implies that management has to deal with humongous manpower in order to sustainin the competitive environment. Training and development are two important aspects that helpthe employees to enhance his or her capabilities, skills and competencies. Training helps inenriching existing level of knowledge of the employees and development helps in promotingemployee's growth (Aruna and Anitha, 2015). In order to reduce absenteeism, conflicts andgrievances between employees, it is important for management to provide precise training anddevelopment of employees time to time. The dissertation will be prepared in a systematic mannerby analysing each and every aspect of training and development. Researcher will analyserelevant and academic literature in order to create robust arguments in the study. Precise researchmethodology and method of data collection will be utilised in order to enhance the effectivenessof dissertation. 1
1.3 Background of ResearchWhile doing business, management face numerous issues and difficulties which affectsits growth and development. It is important for firm to understand the requirements of customersand deliver their services and products accordingly (Yadav and Saxena, 2015). It is important forthe business to have skilled and capable workers so that they will be able to perform their set ofroles in an effective manner. Among many of issues faced by the firm, it can be stated thatcompanies are facing issues in relation with high turnover rate. Due to this, firm has to hire newworkers and they are not able to maintain the quality of services delivered. In this context,training and development can be determined to be one of effective ways to retain employees. Inthis research, Tesco is taken into consideration and they focus on delivering their customers withhigh quality services. Researchers in their previous study argued that training and development isessential and crucial factors to boost up the morale and motivation of employees. To comprehendthe statement, researcher focuses on training and development strategy implemented by Tesco,Pinner in order to increase employee retention and for reducing absenteeism as well asemployee’s turnover. 1.4 Rationale of StudyTraining and development are important components that help in improving the skills,competencies and knowledge level of employees working in an organisation. These componentsaid in reducing employee’s turnover, attrition and employee’s dissatisfaction with increasingtheir morale, satisfaction and motivation. The rationale of research study is to examine thetraining and development policies implemented by organisation. As training and developmentdirectly related with growth of employees, it is considered as an essential component whichinfluences their retention. This study will help in enhancing the level of knowledge andunderstanding of researcher regarding subject matter. Furthermore, researcher will be able togain information about training and development strategies of Tesco, Pinner. 1.5 Problem StatementAccording to Neil Armstrong “research is creating new knowledge”. Tesco, Pinner, UKis a medium sized branch of TESCO, United Kingdom located at North West London. Fromrecent survey and media articles, it was identified that organisation has been facing issuesregarding employee’s retention. To sustain and survive in competitive environment, it is2
essential for the management of business organisation to focus on their employees. Employeesare the most crucial assets that an organisation possess. If they are highly satisfied andmotivated, then organisation could attain its desired goals and objectives efficiently and if theyare dissatisfied, demotivated and frustrated from the management then there are higherpossibilities that they will leave the organisation (Mathew, 2015). To shed light on these issues,researcher will focus on this core issue i.e. lack of training and development of employees atTesco, Pinner and conduct research study appropriately. 1.6 Aim and ObjectivesAimThe aim of research study is “to evaluate the impact of training on employee’s retention –a case study on TESCO, Pinner”. ObjectivesIn order to support the aim of study, researcher has formulated research objectives whichare as follows:To determine the relationship between employee’s retention and training anddevelopmentTo analyse the impact of training and development on employees retention at TESCO,Pinner, UK.To recommend ways to increase employee’s retention through training and developmentat TESCO, UK1.7 Research QuestionsResearch questions are the fundamental core of dissertation. In this context, researcherhas formulated research questions in order to carry out the rese study. 1.What is the relationship between employee’s retention as well as training anddevelopment?2.How Tesco Pinner can benefit from training and development on employee’s retention inorder to retain employees?3
1.8 Framework of StudyIn this section, research will briefly describe the research methodology that he or she willgoing to apply in dissertation in order to accomplish its aim and objectives. The framework ofstudy is described as below:Research Philosophy: Research philosophy is the way or belief of researcher through which heor she gathers relevant data, analyse it and provides interpretation appropriately (Kalra, Phadnisand Joshi, 2017). In the present research study, researcher will use positivism researchphilosophy.Research Approach: Discussion of research approach is essential in dissertation study. Researchapproach is a plan and procedure that consists of steps of broad assumptions to detailed methodof carrying out research study. In the present dissertation, research will use inductive researchapproach. It embarks with research questions, aim and objective that need to be achieved duringresearch process. ResearchDesign: Research design is the general plan formulated by the researcher thatdemonstrates the way he or she attempts the research questions. In the present research study,researcher will be applying descriptive research design.Research Strategy: Research strategies are the plans through which researcher will going attainthe aim and objectives of the study (Muriana and Vizzini, 2017). In the present dissertation,researcher will be using quantitative research method. It helps in collecting data fromquestionnaire and further assist research in the process of data analysis. Data Collection: Data collection is crucial process in the dissertation study. It is the processthrough which researcher collects relevant data and information (Peter, Werner and Alavi, 2017).In the present study researcher will be using both primary and secondary sources in order tocollect data. Questionnaire will be used to collect primary data and journals, books, web articlesand organisational website will be used for collecting secondary data. Sampling: Sampling is the process of taking out small proportion of data from large pool ofinformation (Mebius, Kennedy and Howick, 2016). It is important as analysing large data ispragmatically not possible for researcher. In the present study, researcher will take a sample of15 employees in order to analyse their views regarding training and development policies ofTesco, Pinner. 4
1.9 Structure of dissertationTo accomplish the aim and objectives of the research study, it is important for researcher toadhere to precise dissertation structure. Non adherence will negatively impact on research study.In this context, the structure of present study is described below:1.Chapter 1: Introduction- Introduction will be the first chapter of dissertation. Hereresearcher will briefly describe the purpose, background and rationale of study. The aimand objectives along with precise framework of dissertation will be described. 2.Chapter 2: Literature Review- Literature review will be the second chapter of presentstudy. The purpose of literature review is to establish theoretical framework of theresearch study. Here, researcher will compare and contrast upon the articles and reviewsof different authors 3.Chapter 3: Research Methodology- Research methodology will be the third chapter ofthe research study. Here, researcher will elaborate the research methods he or she will beapplying in the research study in order to attain the aim and objectives of study.4.Chapter 4: Data Analysis and Findings- It is fourth and most important chapter of thedissertation. In this chapter, researcher will interpret the data collected by him or her inmost effective and systematic manner. 5.Chapter 5: Conclusion and Recommendations- It is the fifth and last chapter of thedissertation. Here, researcher will wind of the dissertation by elucidating synopsis andfinding of the study appropriately.1.10 Significance of studyTraining is very important in a organisation it helps employees to get the skills andknowledge they need to perform the job most efficiently and effective. The benefits of trainingwill help not only the employees it will be a benefit for the all organisation. The research studywill assists the end users to understand the importance of training and development in order toincrease retention of the employee. The research will further assist the academicals and scholarsto enhancing their understanding about the benefits of training and development for theorganisation. Eventually, the research study will helps management of Tesco Pinner bysuggesting them some efficient ways through which training and development can be provided toemployees. 5
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