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(Pdf) Imperial Hotel Management Assignment

   

Added on  2021-02-19

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Imperial Hotel
(Pdf) Imperial Hotel Management Assignment_1

Table of ContentsINTRODUCTION...........................................................................................................................1TASK A...........................................................................................................................................1Management theory for specific problem 522............................................................................1Analysis of specific problem.......................................................................................................2Justification and recommendation of ways of solving problem..................................................4Reflection....................................................................................................................................5CONCLUSION................................................................................................................................5References........................................................................................................................................6
(Pdf) Imperial Hotel Management Assignment_2

INTRODUCTIONThis report is based on Imperial hotel that is a branch of imperial hotels London. Thishotel was designed by Charles Fitzroy Doll and the original building was replaced with the newbuilding with having attractive interior of the same name. It has around 500 bedrooms, 3 barsand 4 restaurants with having 12 conference rooms (Arslan and Polat, 2015). This report willshow about different problems which this hotel has to face like staff turnover, poor productivity,negative work vulture etc. The main problem which this report is going to discuss is poor guestsatisfaction. Customers and guests are the key for this hotel so it is important to solve thisproblem. Further it will also show some ways of resolving this problem.TASK AManagement theory for specific problem 522Imperial hotel that has around 450 staff of total including part-time and full time. It alsohas 6 heads of departments, 12 conference rooms and 500 bedrooms. It has a large size in thecontext of size and scope so it is important for the manager of this hotel to focus on propermanagement system. For managing in an effective manner it is required to adopt and implementthe best management styles. Management styles shows the ways to manager to manage allresources of the hotel including employees. This style has the ability to influence all resources ina positive and in a negative manner (Bratton and Gold, 2017).System management theory: It is assessed that Imperial hotel follow and focus onsystem theory of management for solving the poor guest satisfaction problem. Poor guestssatisfaction problem occurs due to several reasons and the main reason is dissatisfied employees.Employees become dissatisfied if they feel that manager is not concern about their problems anddo not focus on satisfying their needs. For this problem it adopts system management theory.According to this theory, managers make themselves able to create a situation where all level ofemployees can work together productively and effectively. The main reason of adopting thistheory is to make all employees able to learn something, share their views and increasingcollaboration. It is analysed that the main reason of guest dissatisfaction is impropermanagement, rude behaviour of reception staff and check in and check out related problems.When all employees work together then they help each other in solving critical and any type ofproblems. Collaboration also help them to solve customers problems and provide satisfactory1
(Pdf) Imperial Hotel Management Assignment_3

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