Implement Continuous Improvement Assignment

Added on - 29 Apr 2020

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Running head: IMPLEMENT CONTINUOUS IMPROVEMENTImplement continuous improvementName of the Student:Name of the University:Author Note:
2IMPLEMENT CONTINUOUS IMPROVEMENTTable of ContentsPart 1................................................................................................................................................2Question 1........................................................................................................................................2Question 2........................................................................................................................................2Question 3........................................................................................................................................3Part 2................................................................................................................................................3Question 1........................................................................................................................................3Question 2........................................................................................................................................3Question 3........................................................................................................................................4Question 4........................................................................................................................................4Question 5........................................................................................................................................5Question 6........................................................................................................................................5
3IMPLEMENT CONTINUOUS IMPROVEMENTPart 1Question 1On conducting research on both the systems (Customer Relationship Management andPOS system), it was found out that CRM systems will help companies to manage as well asanalyze customer interactions and data throughout the customer lifecycle with a goal to bringimprovement and maintain relationships with the customers and assist in customer retention anddrive sale growth in the near future (Trainor et al., 2014). There are several benefits associated ifcompanies start implementing Point of Sale system in their operations as it will improve stockcontrol, there will be speedy checkout, fewer repairs as well as provides security and loyaltycards to the customers.Question 2Both the systems, if implemented in this retail store will benefit all of us. And I wouldlike to personally talk about the benefits of both the systems one by one. By installing CRMsoftware, it will be easy for us to get access of customer information as well as can bedocumented into a single CRM database where the business users can easily access theinformation and manage quite efficiently without any issue (Rahimi & Kozak, 2017).By implementing POS software, the retail store would be able to conduct operations withincreased efficiency. This software system help in creating detailed inventory reports as well asallows the business to manage the inventory flow smoothly as well as efficiently (Khodakarami& Chan, 2014).
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