Implement Continuous Improvement - Assignment

14 Pages3614 Words159 Views

Added on 2021-02-19

Implement Continuous Improvement - Assignment

Added on 2021-02-19

BookmarkRelated Documents

Implement continuousimprovement

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11) Key elements of a formal continuous improvement system...................................................12) Role of Plan, Do, Check, Act Cycle for continuous improvement.........................................13) How brainstorming can be used for continuous improvement...............................................24) Areas in business needs monitoring for continuous improvement.........................................25) Importance of continuous improvement as a part of quality management.............................26) Relationship between performance management and continuous improvement....................37) Key phase of a change management process..........................................................................38) Customer service standards and their importance..................................................................39) Importance of measuring service standards............................................................................410) Tools to measure service quality..........................................................................................4TASK 2............................................................................................................................................41) Preparation of Coaching session with staff.............................................................................42) Coaching session.....................................................................................................................5TASK 3............................................................................................................................................51) Customer Questionnaire.........................................................................................................52) E-mail to manager...................................................................................................................63) Consumer Feedback Report....................................................................................................64) E-mail to manager...................................................................................................................6TASK 4............................................................................................................................................71) Preparation of Training and information session....................................................................72) Conduct a Training and information session..........................................................................73) Meeting With Assessor...........................................................................................................84) Mentoring plan........................................................................................................................85) Customer service training report.............................................................................................96) E-mail to assessor..................................................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11

Implement Continuous Improvement - Assignment_2

Implement Continuous Improvement - Assignment_3

INTRODUCTIONContinuous improvement is an on going effort that helps to improve products, processesor service by reducing waste or increasing quality. Continuous efforts drive a competitiveadvantage for organisations that get it right but and it is a complex task to achieve continuousimprovement in an organisation. To implement continuous improvement small and manageableimprovements are considered and organisation must be always open to receive feedback so thatarea of improvement can be identified (Continuous Improvement, 2019). Continuous assessmentof the results will help in minimising the variations among the present results from desiredresults. In this project detailed information is provided regarding continuous improvident planand its implication stages. TASK 11) Key elements of a formal continuous improvement systemComponents of continuous improvement system are maturity based transformation andfunctional integration. Maturity based transformation: There is no fix approach to changing an organisationalculture. Engaging all employees, developing their skills and competencies to effect processimprovident helps in adopting changes with time. Maturity based management system provides aroad execution map and helps in finding where the improvement level stands. Functional integration: As per this principal an organisation should be designed aroundprocesses, products and customers (Bernhardt, 2017). This system derives process basedapproach and prevent possible sub-optimisation of functional improvement approach. 2) Role of Plan, Do, Check, Act Cycle for continuous improvementPDCA is a repetitive approach that helps in finding solutions for an issue and improvethem through a waste-reducing cycle. Plan: At this stage scope of improvement is identified and a planning is preparedregarding how improvement will be introduced in all the business activities. Do: At this stage planes will turn in actual conditions and all the effective measures willtaken so that improvement can be positively implemented among organisational structure. 1

Implement Continuous Improvement - Assignment_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Leadership and Management

|10

|1617

|91

Developing Individuals, Team and Organisations

|14

|3593

|95

Continuous Improvement Strategies Employed by Domino's Sydney

|1380

|192

Importance of Establishing a Formal System for Continuous Improvement

|18

|3034

|441

Quality Improvement in Bounce Fitness Centre

|13

|2665

|838

Manage Performance: Performance Management and Appraisal Processes

|14

|3409

|69

Implement Continuous Improvement - Assignment