Implementation of Machine Learning in A-Z Automotive Insurance Company

Implementation 1
Enterprise Planning and Implementation
Name
Course
Tutor
University
Date

Implementation 2
Executive Summary
This is an implementation strategy report that aims to successfully implement machine
learning in A-Z Automotive Insurance Company. The report addressed customer journey,
information architecture, technology architecture and governance and methodology to be used in
relation to the implementation of machine learning. Furthermore, the report discusses work
breakdown involved in all stages of the implementation, offer critical success factors and
recommend appropriate change management strategies.

Implementation 3
Table of Contents
Executive Summary.........................................................................................................................2
Table of Contents.............................................................................................................................3
Introduction......................................................................................................................................4
Defining Persona.........................................................................................................................4
Customer phase............................................................................................................................5
Touch points................................................................................................................................5
Conducting research....................................................................................................................5
Points of friction..........................................................................................................................5
Resolve........................................................................................................................................5
Information Architecture.................................................................................................................6
Technology Architecture.................................................................................................................7
Server...........................................................................................................................................7
Middleware..................................................................................................................................7
Client............................................................................................................................................7
Governance and methodology.........................................................................................................8
Work Breakdown.............................................................................................................................9
Initiation level..............................................................................................................................9
Planning level............................................................................................................................10
Execution Level.........................................................................................................................10

Implementation 4
Monitoring Level.......................................................................................................................10
Project closure...........................................................................................................................10
Critical Success Factors.................................................................................................................11
Setting and managing realistic expectations..............................................................................11
Establish common goals among the team..................................................................................11
Define realistic budget and schedule.........................................................................................11
Maintain management commitment..........................................................................................12
Participate in Stakeholders discussions.....................................................................................12
Recommendations..........................................................................................................................12
Management resources..............................................................................................................12
Perform activity resource estimation.........................................................................................12
Identify roles and responsibilities..............................................................................................13
Project team position.................................................................................................................13
Maintain good communication channels...................................................................................13
Conclusion.....................................................................................................................................13