Evaluation of Project Portfolio Management for a Digital Healthcare Platform

Implementation Report
Implementation report
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Implementation Report
Table of Contents
Introduction........................................................................................................... 2
Case....................................................................................................................... 2
Evaluation.............................................................................................................. 3
Portfolio Management............................................................................................ 5
Maturity Levels...................................................................................................... 6
Culture in corporate............................................................................................... 7
Conclusion............................................................................................................. 8
References:............................................................................................................ 9
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Implementation Report
Introduction
This report is based on the evaluation of a project implementation process that has been
already introduced in the previous assessment paper. The report is about launching a digital
platform for remote healthcare service, proposed by a renowned healthcare organization in
India, known as Apollo Hospital. The previous research has effectively planned a project
portfolio management function for optimizing optimum return on investment when the
resource is limited. After the success of the planning process, the organization is facing the
change resistance during the time of implementation, from the people who are directly
affected by the day-to-day operations. Digital healthcare service is a new healthcare
discipline in India; it creates complexity in the day-to-day operations and also staffs are
inexperienced. Even a conflict arises among some of the management executives who do not
find sustainability in this project management and project portfolio management. This report
is going to convince the executives and the people who are not ready to accept the changes in
the benefit of this project portfolio management. The purpose of the report is to make them
realize how important project portfolio management is when the company has lots of
diversifications in business and projects. In this effort of evaluation of project portfolio
management, the report highlights the skills, methodologies, tools, and techniques, needed for
project selection and managing the project portfolio.
Case
The project manager will help the chosen organization to understand the long term
investment goals. The short term nature of project management often creates an antithetical
situation with the long term sustainability orientation. The current project "Ask Apollo" is
chosen within the strategic context of the organization. This project is committed to carry out
the strategic goals of Apollo such as, to ‘impact on billion lives’ and create a global standard
of healthcare within the reach of common people (Vision & Mission - Apollo Hospitals,
2019).
A poor capacity planning can adversely impact on the project's costs, timeline, and agility.
Project portfolio management enables the firm to adopt a capacity centric approach; it saves
the project from the risk of avoiding the changes which ligers the project time, effort,
resources. As the project aims to bring the digital transformation of the healthcare service
delivery with the help of interactive media, the project will need necessary changes with the
evolution of technology in a very shorter timeframe. Being a larger organization, Apollo
hospital must address its capacity optimization as the IT products will be updated and the
price of the IT products will be increased (Brown, Julien, Richards & Burger, 2018). Apollo
hospital has appointed a project management officer or PMO who can assess the capacity and
the demand to prioritize the urgent task with an assessment of a comprehensive view.
The Project management officer or PMO is using the following tools to get a 360-degree
view of the project pipeline while assessing whether all the projects can be viewed and
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Implementation Report
aligned to a particular strategy. The PMO will focus on all the aligned projects to create
balance in the portfolio management of Apollo, instead of prioritizing a single project. The
organization will execute the implementation by conducting continual planning which
generates measurable results and affirms the greater value achievement from the investment
of money and resources in the portfolio.
Change absorption will be difficult for the employees based on the degree of change. When
the employees struggle to adapt to the changes, it adversely affects the company morale. The
PMO communicates with the group of employees about every individual change and the
magnitude of change. Avoiding the risk-taking of absorbing change will lead the organization
to miss the opportunities for innovation and better customer value. To make all the necessary
changes the organization has to bear a huge technical debt because of the growing IT budget
and it slows down the project (Corfield & Paton, 2016). The PMO should prioritize the
essential changes to reduce technical debt and invest.
To realize the promised benefits the organization should make a customer journey roadmap.
The PMO of 'Ask Apollo' project aligns the digital transformation roadmap with the strategic
road map and customer journey roadmap (Zwikael & Smyrk, 2019); he also integrates the
dynamic components like a product roadmap, technology roadmap and the capabilities
roadmap for assessing the plan and timing to the employees and the customer base.
Evaluation
To evaluate the overall project portfolio, the organization is using the tool of value
engineering or VE to assess the sustainability of the project; it evaluates the costs and
functions of the IT products and services (Desai, Prajapati, & Patel, 2016)). Value
engineering or VE harness its power by applying a team-based and process-driven
methodology and also evaluate the cost and performance of the product without considering
its quality. The performance or functionality is divided by cost to optimize the value as drawn
below:
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