Technological Impact on Resort Growth

This assignment analyzes the influence of technological systems on a resort's overall growth. It emphasizes the positive impact of websites and online booking systems on tourist convenience and increased revenue. The analysis highlights how these technologies enhance the resort experience and contribute to its financial success.

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PROJECT MANAGEMENT
FOR BUSINESS

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Table of Contents
Introduction.................................................................................................. .3
Task 1: Project Proposal ....................................................................................3
1. Project Management and its Principles in implementing the technological
development task 3
2. Success and Failure Factor of Project ................................................................5
3. Principles behind setting up the procedures and systems for the effective
utilization of re- sources
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4. Key stages of closing down the project or appraisal
...............................................8
Task 2: Report ............................................................................................... .9
2.1 Planning of human
resources .........................................................................9
2.2 Coordinate and Control a Project .....................................................................9
2.3 Project Qualities and Leadership requirements...................................................10
2.4 Organization Structure ................................................................................12
Task 3: Project Execution Plan ...........................................................................12
3.1 Detailed project plan for the project...............................................................12
3.2 Project Scheduling Tools to plan the Project Activates
..........................................14
3.3 Analysis of Project Performance .....................................................................17
3.4 Change control procedure for evaluation of project
.............................................18
Conclusion .................................................................................................. .19
References .................................................................................................. .20

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Introduction
The Family Life Tropical Resort is considered as a premium resort which is situated in
Sarigerme, Dalaman area in Turkey. The resort is famous due to its attractiveness and high-level
facilities. The main reason behind its attractiveness is the way of blended the combining sea, the
sun, and sand. All this provide a great enjoyment and dream holiday right to its customers. It has
become the most popular destination in its region, due to its reputation for beautifully landscaped
tropical gardens, excellent customer service, and the promise of a perfect stay to its guests. But,
the resort also faces some problems in its life. The major problem is the absence of online reser-
vation system and strong online presence. This will lose the interest of customers in the resort. In
the absence of online system, the resort is not able to attract corporate clients and VIP tourists. In
this paper, we will discuss the implementation of the technological system in the resort. This will
help the resort to solve its problems in an efficient way. Implementation of technological system
connects the resort with the worldwide internet map (Kerzner, 2013). It facilitates the tourists
and clients to look holiday destinations online and also allow them to communicate with the re-
sort to resolve their different queries.
Task 1: Project Proposal
1. Project Management and its Principles in implementing the technological devel-
opment task
Project Management is considered as the application of skills, methods, processes experience,
and knowledge to achieve the predetermined project objectives and success criteria’s. On the
other hand, a project is known as a temporary endeavor developed to manufacture a different

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product, result or service with a defined end and beginning constraints. The main challenge of
project management is to attain all the objectives of the project within predetermined constraints.
For successful implementation of technological system the project management team of resort
should follow below-mentioned principles:
Project Structure: Management of technological system project in resort mainly revolves
around three main areas which are quality, time and resources. Project manager of the resort
should determine the clear structure of projects such as project milestone, timeline, order and its
goal so that no any problem can face by the resort in future (Burke, 2013).
Definition Phase: This principle is very necessary to follow. It is because definition phase is the
starting phase of the project. So, the project manager of a technological development project in
resort should focus more on conducting overall planning of the project. The project may fail in
the absence of clear definition. It is because a definition is muddled due to the involvement of
various stakeholders.
Clear Goals: The project manager of the technological project of the resort is responsible for the
attainment of a project goal. The project manager should clear define the goals of the project by
using SMART paradigm such as measurable, time-bounded, specific, and realistic (Schwalbe,
2015).
Transparency about Project Status: Milestone, structure plan, and flow chart are important
tools which help the project manager in stay on track. The project manager of the resort project
should able to draw a short and concise report of its project so that he can present it in a meeting
in an efficient manner.

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2. Success and Failure Factor of Project
Project Success factor
Technological system in resort can efficiently developed by focusing on following factors:
• Tourist Involvement: The absence of tourist involvement influence the success of the
project in high context. The project may fail if needs of tourists do not meet in an effi-
cient manner. Even when delivered on predetermined budget, and time. If lack involve-
ment of tourist is there, the whole project can become a failure. So, tourist needs and the
requirement should focus during an implementation of a project.
• Support of Executive Management: This affects the progress and process of project and
absence of input from executive can put a project at a serious disadvantage.
• Clear Statement of requirements: This refers to the required and base level requirements.
The project manager is able to reduce the effect of change by creating an obtainable and
base level of requirements (Fitzsimmons, 2013). The high benefit of this factor is that
project manager can better prepare towards priorities of the next phase of a project.
• Proper Planning: It is the key factor which influences overall success of the project. Cre-
ating a project plan should be the priority of project manager. In the absence of it, project
objective cannot achieve in an efficient manner.
Apart from all this success of resort project is highly depends on competent staff, realistic expec-
tations, hard-working and focused staff, ownership and smaller project milestones. If all these

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things are focused by the project manager in an efficient manner, he will be able to gain his pre-
determined project objectives in the required manner.
Project Failure factor
Project of technological system implementation in resort may fail due to the following factor:
• Estimation and Planning Factor: If schedule and the initial cost of the project are not es-
timated in right manner than the overall project can fail. The estimation may be wrong if
the project manager finds more information available for the project (Walker, 2015). In
the same manner, if plans are not utilized in right direction to guide the project onward,
thus causing the overall project to fail.
• Implementation Factor: This is caused by wrong use of project methodology, changes in
project scope, changes in testing and requirements, and poor inspection.

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3. Principles behind setting up the procedures and systems for the effective utiliza-
tion of resources
It is the responsibility of the project manager to set the procedures and systems in such a way
through which the available resources can be utilized in an efficient manner. The following prin-
ciples should follow by the project manager of resort project for efficient utilization of resources:
• Infrastructure Management: The main motive behind the infrastructure management is to
contribute to the right in sequence, with the right people, at the right time, and in the right
arrangement. Effective management of infrastructure enables the project manager to uti-
lize the available resources in the desired manner so that project objective can be attained
successfully.
• Communication Management: Project manager can implement the communication man-
agement by three important processes which are identification, allocation, and coverage
(Verzuh, 2015). These help the project manager in creating healthy communication envi-
ronment which facilitate effective utilization of available resources.

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Apart from these principles project manager of the resort project can also formulate standards
related to the quality and implementation of the project. This helps the project manager in effec-
tive utilization of available resources to meet standard criteria.
PMIS is referred as project management information system which is one of the software
application and methodical procedure that assist in collection and use of information associated
with project. The particular electronic system act as an aid in planning, executing as well a close
goals of the project management. It varies in terms of scope, design as well as features depending
on the business operational needs. In other words it is typically regarded as computer driven
system that assist the project manager in developing the project.
There is presence of several components in relation with the project management information
system. Such involves project performance indicator tracking system, procurement planning and
monitoring system, disbursement planning and tracking system, procurement activity tracking
system as well as project planning and system of scheduling. A typical PMIS software possess
the elements that includes WBS creation tools, calendaring features, scheduling abilities, quality
control charts, PERT Charts, Gantt charts, reporting functionality, resources tracking as well a
leveling etc.
PMIS possess several features that are stated in the manner as below:
 It is considered as system tool that is being utilized in the project management for the sake
of delivering information
 It is utilized by lower and upper management for communicating with one another
 Another feature of PMIS is that it is an automated system that quickly makes creation,
manage as well as streamline the project management procedure.
 It assist in planning, execution as well as closure of project management targets.

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4. Key stages of closing down the project or appraisal
This stage of the project is considered as an important process improvement activity for future
projects. The following stages should be while closing down the technological project of Resort:
• Project Tourist Acceptance: Project is not completed till tourists of the resort give their
acceptance. At this stage, the project manager conducted meeting with the sponsor of a
project to discuss closure around the acceptance criteria for the project.
• Conduct Project Assessment: It is necessary to take feedback from the tourists of the re-
2.3 Project Qualities and Leadership requirementssort as well as the team of project
also. This is done to enhance opportunities for im- provement in future products.
• Complete Archive of Project: It is the big part of the whole project. It is necessary for the
project management team of the resort to manage their project documents in an efficient
manner.
After following all these stages, the team of the project can successfully announce project com-
pletion. This can be announced by providing a party to its project members and other members of
the resort. A post-project appraisal can do with the help of questionnaire. After completing the
project successfully, the project manager can distribute questionnaire to tourists and resort mem-
bers (Gido, 2014). This enables the project manager to know the view of the members towards
change so that further changes can be performed as per requirement.

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Task 2: Report
2.1 Planning of human resources
Human Resources are the key factors behind the success of the project. We required following
human beings to complete the project in the desired manner:
Position/Role Responsibilities
Sponsor He is responsible for providing approvals re-
lated to scope and cost of the project. In addi-
tion, risk prioritization, and requirements
management also perform by sponsor.
Project Manager Feasibility Evaluation, Resource utilization,
Budget, and Management.
Business Analyst Scope Management, Requirement manage-
ment, and Communication with the stake-
holders.
Designer Component and Website layout design.
Developer Website developer
Tester The testing website for possible issues. It also
includes performance testing.
Network Analyst Development of different web related issues
with the domain and server.
2.2 Coordinate and Control a Project
The project manager can coordinate and control the overall project through formulating their
roles and responsibilities as the member of a project team and their management strategy
(Marchewka, 2014). This can be understood by the following table:

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Current Engagement Potential Management Strategy
Project Manager Communicating strategy and changes to
project to the whole team. Work with the de-
veloper in close proximity, to ensure that all
activities are performed in a predetermined
manner.
Designer Following up with the Project manager and
the developer to ensure that selected design is
aligned as per the requirements.
Sponsor Continuous meeting with the team and the
project manager to check the additional re-
quirements and progress if any.
Business Analyst Keeping Stakeholders and project manager on
the same page through providing the required
information on a continuous basis.
Tester Generating different reports of project and
communicate any issue to both developer and
business Analyst
Network Analyst Necessary working is at the time of pre-de-
ployment testing and time of UAT. Coordinat-
ing with the different team members by email
and reporting them about the required
changes.
Developer Collecting testing results and developing a
component in parallel from the Tester.
The monitoring and control process is comprised of all the procedure that are being performed for
the sake of observing the execution of the project so that issues can be determined on time and
corrective actions can be taken where important in order to ensure controlling of the project. It can
be stated that project monitoring and controlling takes place in parallel with the execution of the
project so that when the execution of the project is done its monitoring can be carried out. Further
project can be controlled through implementation of the suitable oversight level as well as remedial
actions.
The steps that are included in the monitoring and control process are as under:

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 Monitoring and controlling project work
 Integrated change control
 Verification of scope
 Controlling scope
 Scheduling control
 Cost control
 Performance of quality control
 Management of the project team
 Performance reporting
 Management of stakeholders
There is presence of several project progress reporting tools. This is comprised of status
reporting, risk reports, board/ executive reports and resources reports. The role of such reports are
effective in presenting the progress of the project in an effective manner.
The steps in the change control process includes
 Diagnosing of problem: This includes the issue because of which the change has to be
bought.
 Making changes: Further at this stage the change is being made
 Software configuration control: Monitoring of the software is done and moreover it is being
tested so that corrective action can be taken at prior.
 Release change: At last the change is fixed and this is being considered effective in
attainment the outcome for the project.
2.3 Project Qualities and Leadership requirements
Leadership type and qualities of team member influence the overall success criteria of the
project.
Project Qualities

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If the project manager wants to complete the project in the desired manner, he should do follow-
ing:
• Effective Communication structure: Communication structure of the project influence its
overall performance. It is the responsibility of the project manager to develop the effi-
cient communication structure in the project so that every important information can
transmit without wasting more time.
• Clear Goals: Objectives and goals of the project should be clear so that every task can be
performed in right direction. In the absence of clear goals, all management of the project
become a failure.
• Efficient Distribution of roles and responsibilities: It is the duty of the project manager to
assign the proper roles and responsibilities to the project members. This will facilitate
project completion on standard time.
Leadership Quality
Project manager should have the following quality to lead the team in the desired direction:
• Cognitive Ability: Project manager of the project play an important role in the project.
So, he should have cognitive skills such as intelligent, conceptually skilled, and percep-
tive. These help the manager in leading the overall team in an efficient manner.
• Business knowledge: He should have knowledge of technology. This will help him to
measure the overall task of the project.
Stages of team formation
There are varied stages in formation of team. These are enumerated in the manner as under:

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 Forming: It is the initial stage in the development of team. At this stage the team just comes
together and is featured with anxiety as well as uncertainty. Storming: It is regarded as the second stage in development of team wherein there is
presence of greater conflict and competition. Here the members of group starts feeling
confident and began to resolve important issues that are surrounding the group. Norming: Once the team possess clarity then it moves to the stage of norming. Here the
members are flexible, interdependent and trust one another. Further leadership is being
shared and members willingly makes adoption of the needs of the group.
 Performing: This is being marked by higher productivity level. The members of group are
unified, loyal and supportive.
Different style of leadership
There is presence of different styles of leadership that includes:
 Laissez faire
 Autocratic
 Participative
 Transactional
 Transformational
Leadership style that can be used at every stage of team formation
 Forming: At this stage the leadership style is Autocratic
 Storming: Here the style of leadership is participative
 Norming: Democratic is leadership style at this stage
 Performing: Here transactional leadership style is adopted
Conflict management and techniques for dealing with conflict
The management of conflict is regarded as the procedure that limits the negative aspect related
with the conflict when enhancing the positive aspects of the conflict. The major aim of conflict

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management is towards enhancing learning or performance within the firm. The tools for dealing
with the conflict includes:
 Separating people from problem
 Ensuring sound relationship are at priority
 Listening to the interest of the varied people

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2.4 Organization Structure
Organization chart
Family Life
Tropical
Touris
t
Suppo
rt
Security
Manage
me
Website
Managem
et
Venue
Manageme
Order
Relate
d
Securit
y
Person
al
Touri
st
Orde
r
Manager
Secutiy
Related Assisti
ng
Tourist
s
Addition
of
New
Featur
Venue
Theme and
Live
Chat
Suppor
t
Coordin
ati on
Resort
Premis
es
Coordina
ti ng
Websit
Maintaiine
Human resource planning task is the procedure that involves determination of the present and
future requirements of human resources for the business in order to attain the targets. Human
resource planning needs to be link among human resource management and the entire strategic
plan of the business.
Task 3: Project Execution Plan
3.1 Detailed project plan for the project
Description of Project
It is the project of Family Life Tropical Resort which wants to attract a large number of tourists
by providing them various facilities. For this purpose, it wants to implement a technological sys-
tem through which tourist can make their reservation easily (Tran, 2013). If the project is done

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successfully, tourists are able to place bookings through the website of the resort. The resort has
policy for full advance payment because it wants to implement it properly.
Project Objective

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The objective of the E-resort is to provide different facilities to its clients. Through E-resort sys-
tem it wants to secure tourists holiday at their place. It is not only provided that service but also
offer other services such as:
• Deliver E-order holiday booking
• Offer high level of services in just one click
• Proper arrangements and security service at its place
Project Requirements
• Scheduling feature that able to generate high order schedule for the management and the
tourists
• Ambiance and location selection feature.
• Tourists have broad scope for selecting their destination and live in the natural beauty of
nature.
• Discount generation facilities to the tourists by sharing its services on different channels
of social media. It will be a different code.
Project Scope
Functionality Description
Holiday Customization Order
Interface
In this functionality of the project, an interface must be de-
veloped with all the location choices listed on it. Individuals
can customize location as per their wish.

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Web portal for security person-
nel booking
In this, the project team focuses on the development of an
interface that adds security features as a top up to the loca-
tion reservation.
Ambiance Customization and
Location Reservation Interface
It is an interface that facilitates the details about the differ-
ent locations and their ambiance. It will able to generate the
various options based on a different theme (Tran, 2013).
Payment Gateway Integration Integrating the gateway of payment so that advance pay-
ment can receive from clients or pre-booking can be done.
Client Support System It mainly involves the user registration, feedback form and
online chat to answering different queries.
3.2 Project Scheduling Tools to plan the Project Activates
This section of the project is about the schedules related to the delivery of project tasks.
Work Breakdown Structure

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Gantt Chart

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Gantt chart is developed by utilizing the different project activities and their start and finish time.
During starting the start and finish date of activities, we must consider the different parameters to
ensure that logical flow is not interrupted (Aykin, 2016). For example; System testing is done at
every stage so that we don't need to spend a lot of time in a testing of the system at the end. Apart
from this risk management and change management also considering in performing every activi-
ty of the project.
3.3 Analysis of Project Performance

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Result for the proposed project will be positive, and it mainly consumes approximately $7300 of
the management. From the next year, the management of the resort only needs to spend mainte-
nance cost and no other personal or hardware cost. Thus, with the help of this system, it will be
able to enhance its tourists approximate 60% then prior. However, with the development of high
customer services this figure can increase.
Project performance measurement
Performance measurement of the project examines the project based upon the defined factors that
is time, budget etc. It also includes defining of the major activities in implementation of every
function that is planning, execution and control.
Different components of project performance measurement system
The component includes cost and schedule variables
Tools used for measuring project performance
Gantt chart is used in measuring the performance in terms that whether the required activity is
accomplished within specified duration of time.

243.4 Change control procedure for evaluation of project
Changes in the resort can efficiently manage by the following steps:
• Initiate request by filling change request form
• Request transmitted further to the responsible business authorities (Reed, 2013)
• IT and business impact analysis covering the overall influenced system components.
• Risk measurement
• Approval of Change Request

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• Implementation of changes
• Test overall system for further approval
• Final evaluation
• Request Closure
Conclusion
After studying all this, it can be said that implementation of the technological system influences
the overall growth of the resort. If website and online booking system is there, tourists feel easy
to book their locations. They don't have to perform any effort for finding locations. This will en-
hance the revenue of the resort by increasing a number of tourists.

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References
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controlling. John Wiley & Sons. Kerzner, H. R. (2013). Project management: a systems approach
to planning, scheduling, and controlling. John Wiley & Sons.
Burke, R. (2013). Project management: planning and control techniques. New Jersey, USA.
Schwalbe, K. (2015). Information technology project management. Cengage Learning.
Fitzsimmons, J., & Fitzsimmons, M. (2013). Service management: Operations, strategy, informa-
tion technology. McGraw-Hill Higher Education.
Walker, A. (2015). Project management in construction. John Wiley &
Sons.
Verzuh, E. (2015). The fast forward MBA in project management. John Wiley & Sons.
Gido, J., & Clements, J. P. (2014). Successful project management. Nelson Education.
Marchewka, J. T. (2014). Information technology project management. John Wiley & Sons.
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Davenport, T. H. (2013). Process innovation: reengineering work through information technolo-
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Tran, S. T., Le Ngoc Thanh, N. Q. B., & Phuong, D. B. (2013). Introduction to information tech-
nology. In Proc. of the 9th inter. CDIO conf.(CDIO).

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Aykin, N. (Ed.). (2016). Usability and internationalization of information technology.
CRC Press.

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