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Implementation of Total Quality Management Tools - Desklib

   

Added on  2020-04-21

11 Pages1719 Words168 Views
Running head: TOTAL QUALITY MANAGEMENTTotal Quality Managementof TESCO Company

TOTAL QUALITY MANAGEMENT1Table of ContentsIntroduction.................................................................................................................................................2Total Quality Management......................................................................................................................2Total Quality Management Tools............................................................................................................3Checksheet...........................................................................................................................................3Pareto chart..........................................................................................................................................4Histogram............................................................................................................................................5Cause and Effect diagram....................................................................................................................6Implementation of Total Quality Management Tools..............................................................................6Success of the Implementation................................................................................................................7Dealing with the changes.........................................................................................................................7Resistance............................................................................................................................................7Time....................................................................................................................................................7Leadership...........................................................................................................................................8Conclusion...................................................................................................................................................8References...................................................................................................................................................9

TOTAL QUALITY MANAGEMENT2TESCOSource [https://www.tescoplc.com/about-us/our-businesses/tesco-uk/tesco-in-the-uk/]Total Quality ManagementTotal Quality Management refers to the overall efforts of the organization’s management as wellas of employees to make sure the satisfaction of customer and customer loyalty. It has beennoted that one happy customer brings more customers with him and one disappointed customerwill spread the negative information about the company and will affect the existing customers ofthe company (Management study guide, 2017).Total Quality Management ToolsChecksheet

TOTAL QUALITY MANAGEMENT3Source [https://totalqualitymanagement.wordpress.com/2008/09/21/management-of-process-quality/]TESCO use check sheet as a tool for total quality management. The check sheet main function isan effective presentation of information in the graphical format. This can be done by a completeand simple item list. Though, the value of the check sheet may be considerably improved, insome orders, by including the description of the method under examination into the form (Wordpress, 2017). Pareto chart

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