Implementing a New Computer System: Key Factors and Challenges

This presentation explores the critical elements of implementing a new computer system within an organization. It emphasizes the importance of configurability, usability, and interoperability in system design, highlighting how these factors contribute to maximizing system utilization and user satisfaction, particularly in healthcare settings. The presentation also delves into the characteristics of effective team selection, stressing the need for skilled members with relevant experience, strong communication skills, and the ability to collaborate in cross-cultural environments. Furthermore, it addresses the inevitable resistance to change during system implementation, offering strategies for managing this resistance through increased participation, clear communication, and understanding the underlying cultural dynamics. The presentation also identifies common pitfalls in new system development, such as ineffective design, poor project planning, and insufficient testing, and suggests proactive measures to mitigate these risks. The presentation concludes with personal reflections on the benefits of automation and new information systems in enhancing work efficiency and productivity.

Implementing a
New Computer
System

Objectives
 The objectives of the presentation are indicated
as follows-
 To understand the key requirements of
implementation of a new computer system in a
firm
 To understand the notion of configurability,
usability, and interoperability
 To analyze the key characteristics of selecting
teams
 To identify the issues that can be faced in the
implementation stage
 To discuss the personal experience in
development of a new software system

Importance of the Notion of
configurability, usability and
interoperability
 It is important to understand the concept of
usability, configurability and interoperability as it
helps in ensuring maximum utilization of a
system
 Understanding tis concept is necessary to
maximize the benefit of the new users (Meehan
et al., 2016)
 Usability is a key factor that impacts the
healthcare providers and it is a key concept that
allows easier access to the system
 Configurability indicate designing a precise
configuration for an explicit purpose.

Importance of the Notion of
usability, configurability, and
interoperability (cont..)
 Interoperability basically refers to the ability of a
computerized system to communicate readily
with one another even it is being developed by
other manufacturers
 This concept can outweigh the underlining cost
of a new system mainly because the system is
being implemented in a hospital
 The system that is recommended for should
support interoperability.

Important Characteristics
of Team Selection
 Effective team selection is a key need for proper
implementation of a new system in an
organization
 Team selection is generally done in phase 1
 One of the key characteristics of choosing a team
is to choose skilled team members having
experience about the new system that is being
developed (Stariņeca & Voronchuk, 2015)
 Also the team members need to understand the
importance of team communication for flexible
communication flow within the team

Important Characteristics
of Team Selection (Cont..)
 Another key
characteristic that is
needed to consider for
team selection is the
efficiency of the team
in working with cross
cultural team members
 Also the team members
need to understand the
importance of
collaboration in
successful project
execution

Principle of “Lead with
Culture”
 The principle of leading with culture helps in
determining the point from which the resistance is
coming, which will in turn help in attaining
maximum engagement of the team members
 Different culture has the capability of producing
similar outcomes and therefore this principle can
help in creation of strong employee engagement
 This principle is quite effective in increasing the
team collaboration and for managing the
expectations of the team members
 This principle helps in recognizing that cultural
dysfunction has an ability of impeding the existing
business performance

Principle of “Lead with
Culture” (CONT..)
 This principle can be
effectively
implemented to
identify the point of
resistance (Blomme,
Kodden & Beasley-
Suffolk, 2015) .
 This can further help
in elimination of the
resistance to
ascertain smooth
completion of the
project that has been
undertaken.

Handling the Resistance
 Implementation of any new system of
incorporation of the business processes is
subjected to some resistance from the existing
employees
 While implementation of new system in the
hospital, there is a chance of experiencing a
resistance from the other key professionals of the
hospital.
 The resistance can be handled by making the
professionals understand the key benefit of
incorporation of the new system.

Handling the Resistance
(Cont..)
 Increased
participation and
involvement of the
professionals to the
project of installation
of new system can
help in managing the
resistance (Matos
Marques Simoes &
Esposito, 2014)
 Also, communicating
the need of
implementing the
system is necessary
to handle the
resistance that can

Pitfalls in New System
Development
 The development of a new system in an
organization involves certain key risks
 One key issue that is generally faced in the
implementation stage is the problem of
ineffective or vague design that drastically affects
the implementation process (Washizaki, 2017)
 Lack of having a well developed business case or
project plan is another key pitfall
 Insufficient testing in the system realization
phase is another pitfall that is experienced in the
implementation stage

Pitfalls in New System
Implementation (Cont..)
 The pitfalls can be
handled by ensuring
regular
communication with
the team members
 Along with that it is
necessary to design
and develop and
effective and working
plan for proper
development of the
proposed system in
the organization

Personal experience with
automation and new information
systems
 I have understood that automation is the key
business need in todays competitive world
 Automation is needed to improve the work output
and increase the efficiency of work done
 The implementation of new information system
reduces the human labor and increases the work
efficiency
 Therefore, automation and development of a
proposed information system becomes a
necessity

Personal experience with
automation and new information
systems (cont..)
 I believe that automation is necessary to increase
the production rates and productivity
 Automation helps in delivery of products of better
quality in a much less time
 Therefore, every organization should support the
automation process for effective management of
the complex work processes of the organization

Presentation Summary
 The presentation discusses the notion of ability,
configurability, and interoperability to
recommend the feature that should be included
in the system to be developed
 The presentation discusses the key
characteristics of team selection and analysed
the key characteristic that a team member needs
to posses
 The presentation discusses the processes in
which team resistance can be easily handled and
used for the benefit of the undertaken project.

References
 Blomme, R. J., Kodden, B., & Beasley-Suffolk, A. (2015). Leadership theories
and the concept of work engagement: Creating a conceptual framework for
management implications and research. Journal of Management &
Organization, 21(2), 125-144.
 Matos Marques Simoes, P., & Esposito, M. (2014). Improving change
management: How communication nature influences resistance to
change. Journal of Management Development, 33(4), 324-341.
 Meehan, R. A., Mon, D. T., Kelly, K. M., Rocca, M., Dickinson, G., Ritter, J., &
Johnson, C. M. (2016). Increasing EHR system usability through standards:
conformance criteria in the HL7 EHR-system functional model. Journal of
biomedical informatics, 63, 169-173.
 Stariņeca, O., & Voronchuk, I. (2015, April). Competence-based selection of
project team members–general approach. In Proc. Fourth International
Scientific Conference on Project Management in the Baltic Countries.
Project Management Development–Practice and Perspectives, Riga (pp. 363-
374).
 Washizaki, H. (2017). Pitfalls and countermeasures in software quality
measurements and evaluations. In Advances in Computers (Vol. 107, pp. 1-
22). Elsevier.