IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY.

Running head: IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY
What are the Implications of a Growing Trend of Interconnectivity for Security and
Safety?
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IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY
Executive Summary
The main aim of this report is to understand the entire concept of chatbots and how to deal
with chatbots within an organization. Chatbots are types of programs that are majorly
designed for simulating the major procedure of human behaviour as a conversational partner.
It is also being referred to as a spy or chatterbot that are mainly utilized in dialog systems for
several practical purposes like acquisition of information or customer services. It is even
described as the major as well as the most advanced or promising interactive expressions
within machines and human beings. Utilization of chatbot can be termed as unethical and
hence should not be used in any organization or business. Chatbots are used by companies for
freeing up of customer service agents and ensuring that staff of marketing and sales are
working effectively. However, dealing with customers with robots or bots can lead to
customer dissatisfaction to some extent and customers might feel tricked when they would
realize that they are being interacting with a chatbot. This report has analysed security and
safety issues of chatbots on the basis of ethical theories.

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IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY
Table of Contents
1. Introduction............................................................................................................................3
2. Ethical Analysis of Growing Trends of Interconnectivity or Chatbots for Security and
Safety..........................................................................................................................................3
2.1 Utilitarianism Theory.......................................................................................................5
2.2 Deontology Theory..........................................................................................................6
2.3 Social Contract Theory....................................................................................................6
2.4 Character Based Theory...................................................................................................7
2.5 ACS Codes of Ethics........................................................................................................7
3. Conclusion..............................................................................................................................9
References................................................................................................................................10
Appendices...............................................................................................................................12

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IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY
1. Introduction
Chatbot can be stated as one of the major and the most significant computerized
program or even an artificial intelligence that eventually conducts a specific conversation
through textual and auditory methodologies (Abdul-Kader & Woods, 2015). Few significant
chatbots utilize sophisticated natural language processing system, however the simple ones
could scan for key words in the input, before pulling a reply with the most matching key
word or wording pattern from organizational database (Serban et al., 2017). The following
report outlines a brief discussion on chatbots and the implications of growing trends of
interconnectivity for safety and security. The four classical approaches of ethics would be
utilized for describing the scenario in a better manner.
2. Ethical Analysis of Growing Trends of Interconnectivity or Chatbots for Security and
Safety
Chatbots, although are extremely helpful and significant for any business to eradicate
complexities of client calls and customer agents; often indulges some of the core and
significant issues related to security and safety (Yan et al., 2016). A proper shield to the cyber
attack is required for removing the vulnerability and problems of chatbots in an effective and
efficient manner. The most significant reason for this type of issue is that the growing trend
of interconnectivity is quite high and should be considered on time. The major security issues
of chatbot due to the growing trends are as follows:
i) Encryption: The organizations eventually understand the concerns that customers
have or employ encryption to the chatbots within the respective data channel. In this
particular manner, the chatbots have access only to the encrypted channels and thus
communication is made through it (Xu et al., 2017). Encryption is required to be considered
for eradicating all issues related to chatbots.