Implications of Growing Trend of Interconnectivity for Security and Safety

Running head: IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY
What are the Implications of a Growing Trend of Interconnectivity for Security and
Safety?
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IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY
Executive Summary
The major objective of the report is to know about growing trend of chatbot in any
organization or business. The safety and security issues of this AI software can be vulnerable
and should be removed effectively. Some of the major and vital chatbots use sophisticated
processing system of natural language, although the simplest chatbots can easily scan for the
key words within inputs, even before providing a subsequent reply or response with the
highest similar key word and word pattern from the company’s or user’s database. It is quite
a major issue for the specific company and can even decrease business profit to higher level.
Each and every interaction of these chatbots with the human beings can turn into a major
challenge and thus company could face some of the major losses. The report has described
about few issues and analysis is done on the basis of four ethical theories and ACS code of
ethics.

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IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY
Table of Contents
1. Introduction............................................................................................................................3
2. Ethical Dilemma of Chatbot Safety and Security..................................................................3
3. Ethical Analysis on the basis of Ethical Approaches.............................................................5
3.1 Utilitarianism Theory.......................................................................................................5
3.2. Deontology Theory.........................................................................................................6
3.3 Social Contract Theory....................................................................................................7
3.4 Character Based Theory...................................................................................................7
3.5 ACS Code of Ethics.........................................................................................................7
4. Conclusion..............................................................................................................................9
References................................................................................................................................10
Appendices...............................................................................................................................12
Appendix A..........................................................................................................................12
Appendix B..........................................................................................................................12

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IMPLICATIONS OF GROWING TREND OF INTERCONNECTIVITY
1. Introduction
An important and significant AI or artificial intelligence or a computer based program
that helps to conduct conversation by help of auditory or textual methods is termed as a
chatbot (See Appendix A). These chatbots even depend on the various criteria that are
required to be maintained within the organization and for ensuring that safety and security of
the organizational data is high and every implication of interconnectivity growing trend is
required to be analysed (Von Solms & Van Niekerk, 2013). This report will be outlining a
detailed description on chatbot as well as major implication of this growing trend of
interconnectivity on the basis of security and safety. Four distinctive ethical theories and ACS
code of ethics will be used to describe this case study effectively.
2. Ethical Dilemma of Chatbot Safety and Security
Chatbot, being extremely useful and important for a specific business for eradication
of issues and complexities related to customer care agents and client call that even indulges
few noteworthy issues on the basis of safety and security (Wang & Lu, 2013). A secured
shield for all types of cyber attacks is highly needed so that all issues and vulnerabilities for
chatbot is removed on a priority basis. A vital reason for the arrival of this kind of safety and
security issue would be the subsequent interconnectivity is extremely higher and thus
consideration on timely manner is required (Buczak & Guven, 2016). The most significant
security problems for chatbot that are caused for growing trend of interconnectivity are
provided below:
a) Self Destruction Messages: The self destruction message can be referred to as a
major solution for the issues related to financial firm’s chatbots. When any kind of
confidential information is required to be sent to the client, an effective chatbot can delete the
respective data forever from organizational systems within a time period (Hahn et al., 2013).