The Importance of Communication Process | Report
Added on 2020-06-04
6 Pages1281 Words197 Views
ReflectiveEssay:Interpersonalcommunication
EssayThe aim of the study is to have focus on interpersonal communication skills. The report hasemphasized on the importance of communication skills and some common barriers to effectivecommunication skills. The objective of the assignment is to develop the understanding about variousskills verbal and nonverbal communication abilities that are required in hospital industry.Interpersonal communication refers to the skills used by person to interact with others.Interpersonal Communication plays very significant role in healthcare industry. The method of oralcommunication used by nursing staff in hospital have direct impact on customers in hospital (Moss,2017).I considered that interpersonal communication skills in healthcare industry can be developedthrough observation, feedback, questioning, listening, identifying and removing barriers. Being a nurseit is important for me to develop effective communications skills, during treatment I will be interactingwith number of patients. I am still trying to improve my interpersonal communication skills. During starting of my careeras a nurse I was always been criticised due to my poor communication skills. Due to lack ofinterpersonal communication skills there was barrier in my career growth. I had analysed the need ofeffective communication skills in order to enhance career growth. I decided to improve mycommunication skills. Through my initiatives I have made lot of improvement in interpersonalcommunication skills but still I am facing issues related to dealing with perception and self-image.During my job in health care organisation I got opportunity to participate in discussion related tohospital industry and issues faced by patients. I started developing thoughts about the topic and wasfeeling little nervous due to lack of confidence in me. I accept that I have number of strong skills butself-confidence and perception are two factors that are to be improved. I have perception that when Iwill be speaking in group what the other person will think about me, whether I will be able to expressmy views in effective manner or not etc. I can consider following elements while giving speech in group. First I will be using use easilyand simple language to make understand my views and ideas about framing strategy for solving varioushealthcare related issues and improving health care services. During giving oral speech I will befocussing on the main aspect of the topic that is health care services and hospital industry. First of allbefore starting my oral presentation I am going to include the brief detail about the topic, importance of1
discussing about various health care issues and need of enhancing services. I had analysed that I can usevarious illustrations for explaining the influence of health care issues patients. Being a nurse I will besuggesting various effective measures to improve hospital related services by providing various datarelated to problems faced by patients while their stay in hospital . During the group discussion about theissues I will be presenting customer feedbacks and complains as an evidence of various informationprovided by me. I had identified that I can use various pictures, graph and chart for presenting numericaldata. I could focus on giving complete, accurate information in summarise form in order to avoidlengthy oral presentation. I had analysed from my previous experiences of oral presentation that longoral presentation develops lack of interest in audience. On the other hand short oral presentation notonly generates interest of listening in audience but also leaves good impression on listener (Stott, 2017).Short presentation helps in explaining the concept of healthcare services and problems of patients ineffective way. At the end of my oral presentation I am going to include conclusion that will behighlighting the major issues related to industry and big problems faced by majority of patients. I hadidentifies so measures and techniques that can be used by hospital for resolving heath care issues andwill assist heath care organisation in enhancing their health care services. After ending my oralpresentation I can ask audience to provide their feedback regarding presentation. Using this feedback Iam going take initiative to improve my oral presentation skills. The other method suggested by one ofmy group member is that I can stand in front of mirror and seeing in mirror and giving speech can assistme in building self confidence in me and it will help in enhancing my interpersonal communicationskills (Waterhouse, Burton and Neal, 2017).Being a nurse it is my duty and responsibility to provide care to patients in hospital. I considerthat patient in hospital does not get satisfied with services and facilities provided by nursing staff. I hadanalysed that nursing staff behaviour and communication skills have direct impact on patientsatisfaction. I had observed that when it has been demonstrated by hospital staff that they are concernabout problems faced by patient and they are finding various solution to such issues, such words providegreat satisfaction to patients. I believe that words have more power than actions. I faced issue in demonstrating my concern, views about other person. For instance if I want tohelp someone in one or other matter I feel hesitated in expressing my willingness to help that person. Inorder to express my willingness I think that I have to be more interactive with others. For enhancing myinter personnel skills I have to participate as much as in social actives carried by heath care activitiessuch as medical campaign, training programmes, tours etc. In addition to above strategy the other2
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