Case Study: Communicational Transparency and Teamwork at HSBC Oman

This case study examines the significance of communicational transparency in fostering effective teamwork within HSBC in Oman. It highlights that while HSBC has a large customer base, it faces challenges in delivering optimal customer service due to communication gaps that hinder synchronized work and teamwork. The study uses a communication model to illustrate the flow of information from sender to receiver and Tuckman's four stages of teamwork to demonstrate how effective communication builds strong teams. The methodology involves secondary data collection from HSBC's annual reports and an inductive research approach with thematic analysis to identify key variables and develop solutions for mitigating communication challenges. The research concludes that communicational transparency is essential for creating a profitable work environment through efficient teamwork.

Running head: TEAM WORK
Team Work
Name of the Student:
Name of the University:
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Table of Contents
Title..................................................................................................................................................2
Background of the Company and Sector.........................................................................................2
Problem Statement...........................................................................................................................2
Framework and Analysis.................................................................................................................3
Methodology....................................................................................................................................4

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Title
Importance of Communicational Transparency in Developing Teamwork: Case Study of HSBC
Background of the Company and Sector
HSBC in Sultanate of Oman operates as the commercial banking services. The company
operates through the wealth management and retail banking process. Retail banking sector is
segregated into different division. Therefore, a high level of communicational transparency and
effective teamwork is necessary to develop the performance parameter.
Problem Statement
The current scenario of HSBC Bank in Oman highlights that the company has achieved
the higher customer base, but lacks the systematic performance schedule to provide the most
effective customer services. It is due to the lack of proper communication that prevents the
company from building the synchronized work atmosphere and the effective teamwork. The
study would thus shed lights on the importance of the effective communication to build the
strong teamwork.
Framework and Analysis
The development of effective communicational transparency helps in generating the
detailed understanding of any organisational function. The establishment of the effective
communication helps the associated employees to identify their responsibility in accomplishing
the corporate goal. The following framework suggests the flow of communication that is needed
to be maintained to communicate and convey the messages to the receiver.

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Figure 1: Communication Model
The above model highlights the stages of creating the communication that starts with the
ideas of the sender and passing through the encoding stages, transmitting via signals, reaches to
the receiver to the decoded message. The establishment of such communicational transparency is
much beneficial in establishing effective teamwork within an organisation. The framework
below suggests the four stages of Teamwork introduced by Tuckman.
Figure 2: Tuckman’s 4 stages of Teamwork
It describes that the effective teamwork is developed by the formulation of the effective
relationship and communication. The stages, such as forming, storming, norming, and

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performing present the orientation of the teamwork that can be formulated through effective
communicational transparency. The communication is also essential to create the focus on the
task and inform the allocated responsibility within the workplace. Hence, it can be state that the
communicational transparency within an organisation impacts on development of the profitable
work scenario by formulating efficient teamwork.
Methodology
The methodology is the systematic approach of conducting any research process. The
study focuses on the significance of the communicational transparency in building the effective
teamwork within HSBC. The secondary data collection process would be used in this study in
which the information would be collected from the annual report of the company. Observing the
current issues faced by the company, the secondary research process would be appropriate to
analyze the business data. The use of the inductive research approach would be appropriate for
the study since the research depends on the existing theories and framework-based analysis. The
obtained ideas would be discussed through the formulation of then theme-based analysis. The
thematic analysis in the secondary research process helps in identifying the research variables
and develops the detailed analysis of the subject area. The research outcome would address the
issues with proper justification and present the preferable solution for mitigating such challenges.