Importance of Emotional Intelligence in Post-COVID Work Climate: A Case Study of Tesco

This report discusses the importance of emotional intelligence in the workplace and its relationship with effective management communication and business advantage. It provides a case study of Tesco and evaluates the key models of emotional intelligence, including Goleman emotional competencies model, Bar-On Model of emotional-social intelligence, and Mayer, Salovey and Caruso's emotional intelligence performance model. The report recommends the use of Mayer, Salovey and Caruso's emotional intelligence performance model to enable better collaborations and connectedness between people and implement company values to high EQ behaviours among existing staff during and post Covid-19 pandemic.

“Why building
an emotionally intelligent
workforce should be a
business priority in the
post-COVID work climate
and how employers can
train and develop their

existing staff to make
them emotionally
intelligent workforce?”

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Briefly introduce the chosen organisation...................................................................................1
Briefly introduce the key models of emotional intelligence .......................................................1
Answer the questions by applying the key models of emotional intelligence to the selected
organisation that is explain the importance of developing emotional intelligence in the
workplace and the relationship between effective management communication, emotional
intelligence and business advantage............................................................................................2
Critically evaluate models of emotional intelligence which has applied to the selected
organisation and explain the extent to which thinks to appropriate in meeting the development
needs of the individual.................................................................................................................4
Provide recommendation with a plan for the systems and processes that may enable better
collaborations and connectedness between people and implement company values to high EQ
behaviours among existing staff during and post Covid-19 pandemic........................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Emotional intelligence describes an ability to use, understand as well as manage the
emotions of an individual in positive manner in order to relieve the stress, communicate
effectively, overcome the challenges, empathize with others as well as defuse conflicts with an
organisation in better manner (Kim, 2017). For the following report, selected company is Tesco
which is multinational organisation of UK provides retailing service to their customers. It is
founded in 1919 by Jack Cohen and its headquarters is situated in Welwyn Garden City,
Hertfordshire, England, UK. The report covers brief description of the selected organisation
along with the introduction of the key models of emotional intelligence. It further covers the
application if key models of emotional intelligence within an organisation in order to answer the
explanation of the importance of developing emotional intelligence within the workplace along
with the relationship between the emotional intelligence, business advantage as well as effective
management communication. It also includes the evaluation on models of emotional intelligence
in order to understand how to the meet the development needs of the individual along with it also
provides recommendation to the company.
MAIN BODY
Briefly introduce the chosen organisation
Tesco is an international general merchandise and groceries retailers of UK. According to
its gross revenues, it is the third largest retailing company in all over the world and according to
its revenue it is the ninth largest retailing company. The provide its services in all over the world
but mainly in Ireland, United Kingdom, Slovakia, Czeh Republic. Its products are available in
Supermarket, Hypermarket, Convenience shop and superstores (Lea, 2019). It diversified its
business in different areas which includes retailing of clothing, books, electronics, toys,
furniture, software, petrol, financial services, software, internet services and telecoms.
Briefly introduce the key models of emotional intelligence
Emotional intelligence refers to a combination of non-cognitive and cognitive
competencies, abilities and skills that are directly and significantly connected with the actions
and behaviour of an individual in every field involving the actions of policymakers, public
administrators, leader and managers at each level of organisation bureaucracy. There are three
major models of emotional intelligence exist that focused on the skills and abilities, non-
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cognitive and cognitive competencies of individual in order to understand what emotions effects
the human behaviour. In respect of Tesco, key models of emotional intelligence are described
below:
Goleman emotional competencies model- This model is given by the Daniel Goleman
which states that emotional intelligence is the combination of several skills and competencies
which change the managerial performance (Domínguez-García, 2018). This model described
about the four main outlines of emotional intelligence which includes self-management, self-
awareness, relationship management and social awareness. This model help Tesco in order to
manage the performance of their managers in changing situation within an organisation.
Bar-On Model of emotional-social intelligence- This model is given by the Reuven
Bar-On that outlined emotional intelligence is an arrangement of interconnected behaviour that
effected by social and emotional competencies which influence the behaviour and performance
of an individual. This model is focuses on five elements of emotional intelligence which includes
interpersonal, self-perception, self-expression, stress management and decision-making. This
model makes management of Tesco to developed emotional intelligence time to time as well as
improved by proper training therapy as well as programming.
Mayer, Salovey and Caruso's emotional intelligence performance model- This model
focuses on managing emotions and perceiving understanding as well as using them in order to
facilitate thinking and guide their decisions. This model is emphasising on four basic branches of
human abilities which includes facilitating thought, perceiving emotions, managing emotions and
understanding emotions that strive for enhancing the advancement of new intelligence as well as
more intelligent method which helps in building the trustful relationship (Lewis, 2017). This
model makes management of Tesco in order to build trustful relationship with their employees
for improving their emotional intelligence performance in better manner.
Answer the questions by applying the key models of emotional intelligence to the selected
organisation that is explain the importance of developing emotional intelligence in the
workplace and the relationship between effective management communication, emotional
intelligence and business advantage
Application of Key models of emotional intelligence-
Goleman emotional competencies model- As this model is focus on personal
competences as well as what an individual is able in order to understand by self-regulation, self-
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knowledge as well as driving relationship management. By the application of this model of
emotional intelligence within their business help them to deal with pressure, daily problems as
well as determine an individual's personal development. This will also help their management in
order to manage their workforce effectively in order to achieve their goals in better manner.
Bar-On's Social and emotional intelligence model- As this model is focus on the
interconnected behaviour of an individual which has been arises from social and emotional
competencies. These competencies provides direct influence on the performance and behaviour
of an individual (Baesu, 2019). By the application of this model in Tesco makes its management
to focus on the emotional and social competencies of their employees in order to manage their
performance and behaviour.
Mayer, Salovey and Caruso's emotional intelligence performance model- As this
model focus on getting the information from the perceived understanding of emotions and
managing the information which can used to facilitating the thinking and guiding the decision-
making. By the application of this model in Tesco helps its management in making their decision
more effective in order to manage the emotional intelligence of their workforce in better manner.
Importance of developing emotional intelligence in the workplace
Emotional intelligence plays a significant role in each aspects related to work within an
organisation. Emotional intelligence has direct link in between the career success as well as
emotional intelligence, stronger mental health as well as job performance. This makes important
for the management of Tesco to develop emotional intelligence in their workplace in order to
improve their interpersonal relationships with their organisation in personal and professional
manner. This will helps them to understand as well as manage the emotions of their workforce
and their own also (Sukenti,2021). This makes them to handle the emotions effectively in order
to guide as well as well as help people and make them happier and successful within the
organisation. The emotional intelligence has effective relationship with the effective
management communication which makes their manager in order to understand and manage
their workforce emotions by understanding them in better manner. This will also helps in gaining
organisational advantages in order to make their workforce effective for achieving organisational
goals and objectives in better manner.
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Critically evaluate models of emotional intelligence which has applied to the selected
organisation and explain the extent to which thinks to appropriate in meeting the
development needs of the individual
In order to find the best model that helps in understanding and managing the emotional
intelligence as well as meeting the development need of the individual, it is important for the
management of Tesco to evaluate each model of emotional intelligence properly in order to gain
various advantages. The advantages and disadvantages of each models are describe below:
Goleman emotional competencies model-
Advantages- This model help managers in order to understand things from different
perspectives in order to make better decision. It provides self confidence to the individual in
order to communicate with intentions and clarity which helps managers to understand and
manage the emotions of each models in better manner.
Disadvantages- The biggest advantages of this model are overthinking and over
analysing which takes more time and may affects the decision-making (Dewaele, 2018). This
may also create lack of emotional connections in between the staff members.
Bar-On's Social and emotional intelligence model-
Advantages- This model is an effective for the management for understanding the
emotions of their workforce which helps in managing them in better manner. This will also helps
in making an effective relationship with the employees, manage stress as well as make decisions
that align with the needs of their workers.
Disadvantages- This model may cause destructions in between the employees. For
collecting the thoughts as well as understanding the emotions of their workforce management
need private space as well as lack of noise. This may also cause spreading of misinformation as
well as sharing of wrong ideas.
Mayer, Salovey and Caruso's emotional intelligence performance model-
Advantages- This model provide ability to the managers in order perceive accurately,
appraise as well as express emotions effectively. This will also helps them to generate the
feelings with the thoughts in order to manage the emotions of an individual within an
organisation in better manner. This model helps management in order to understand and manage
the emotions of individual which makes them effective for meeting the needs of the individual in
better manner.
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Disadvantages- This model makes lower levels of creativity and innovation potential
within an organisation. It may also creates difficulties in order to give and receive negative
feedback as it may affects the emotions of individual (Warrier, 2021).
Provide recommendation with a plan for the systems and processes that may enable better
collaborations and connectedness between people and implement company values to high
EQ behaviours among existing staff during and post Covid-19 pandemic.
According to the above discussion, it has been recommended to the management of
Tesco to use Salovey, Mayer and Caruso emotional intelligence model which helps them to
make better connectedness and collaboration between in the workforce as well as implement
company values to high EQ behaviours among the existing staff during and post Covid-19
pandemic. This models provides them ability in order to perceive, manipulate as well as respond
the emotional informations without properly understanding it. This will also provides ability to
them in order to manage and understand the emotions without perceiving feelings fully or well in
order to experiencing them. The makes management to identify as well as express along with the
needs of individual in accurate manner. This will helps in make them effective in order to give
their best. The management can use emotions while thinking, solving problems, focus as well as
reasoning them in better manner.
CONCLUSION
From the above mentioned report, it has been concluded that emotional intelligence is
important to build stronger relationship with other, make their work successful as well as achieve
their personal and organisational goals in better manner. Goleman emotional competencies
model, Bar-On Model of emotional-social intelligence and Mayer, Salovey and Caruso's
emotional intelligence performance model are important models of emotional intelligence which
helps company to manage and understand the emotions of their workforce in better manner.
Applications of these models is important for every organisation as it helps them to make
effective management communication in order to manage the emotions of workforce in better
manner as well as gain various organisational goals. Mayer, Salovey and Caruso's emotional
intelligence performance model is an effective model which helps company to meet the needs of
their workforce in better manner. This will also helps in making connectedness and
collaborations with the employees in better manner.
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REFERENCES
Books and Journals:
Kim, H. and Kim, T., 2017. Emotional intelligence and transformational leadership: A review of
empirical studies. Human Resource Development Review, 16(4), pp.377-393.
Lea, R.G., Davis, S.K., Mahoney, B. and Qualter, P., 2019. Does emotional intelligence buffer
the effects of acute stress? A systematic review. Frontiers in psychology, 10, p.810.
Domínguez-García, E. and Fernández-Berrocal, P., 2018. The association between emotional
intelligence and suicidal behavior: a systematic review. Frontiers in Psychology,
p.2380.
Lewis, G.M., Neville, C. and Ashkanasy, N.M., 2017. Emotional intelligence and affective
events in nurse education: A narrative review. Nurse education today, 53, pp.34-40.
Baesu, C., 2019. Leadership based on emotional intelligence in modern organizations. The USV
annals of economics and public administration, 18(2 (28)), pp.73-78.
Sukenti, D., Tambak, S. and Siregar, E., 2021. Learning Assessment for Madrasah Teacher:
Strengthening Islamic Psychosocial and Emotional Intelligence. Al-Ishlah: Jurnal
Pendidikan, 13(1), pp.725-740.
Dewaele, J.M., Gkonou, C. and Mercer, S., 2018. Do ESL/EFL teachers’ emotional intelligence,
teaching experience, proficiency and gender affect their classroom practice?.
In Emotions in second language teaching (pp. 125-141). Springer, Cham.
Warrier, U., John, M. and Warrier, S., 2021. Leveraging emotional intelligence competencies for
sustainable development of higher education institutions in the new normal. FIIB
Business Review, 10(1), pp.62-73.
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