Importance of Emotional Intelligence in Post-COVID Work Climate: A Case Study of Tesco

“Why building
an emotionally intelligent
workforce should be a
business priority in the
post-COVID work climate
and how employers can
train and develop their

existing staff to make
them emotionally
intelligent workforce?”

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Briefly introduce the chosen organisation...................................................................................1
Briefly introduce the key models of emotional intelligence .......................................................1
Answer the questions by applying the key models of emotional intelligence to the selected
organisation that is explain the importance of developing emotional intelligence in the
workplace and the relationship between effective management communication, emotional
intelligence and business advantage............................................................................................2
Critically evaluate models of emotional intelligence which has applied to the selected
organisation and explain the extent to which thinks to appropriate in meeting the development
needs of the individual.................................................................................................................4
Provide recommendation with a plan for the systems and processes that may enable better
collaborations and connectedness between people and implement company values to high EQ
behaviours among existing staff during and post Covid-19 pandemic........................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6