Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 1. Types of organization in public and private sectors................................................................3 2. Different structure...................................................................................................................3 3. Impact on economic environment...........................................................................................4 TASK 2............................................................................................................................................4 1. Importance of accounting........................................................................................................4 2. Different function of HR department......................................................................................4 3. Key feature of employment legislation...................................................................................4 TASK 3............................................................................................................................................5 1. Profit and Loss account..........................................................................................................5 TASK 4............................................................................................................................................5 1. Own and others role in a team.................................................................................................5 2. Stages of team development....................................................................................................6 3. Motivation theories.................................................................................................................6 4. different types of leadership style...........................................................................................8 TASK 5............................................................................................................................................8 1. Impact of customer service.....................................................................................................8 2. Benefits of customer profiling................................................................................................8 CONCLUSION................................................................................................................................8 REFERNCES...................................................................................................................................9
INTRODUCTION Business operation play crucial role in business environment. The report describe different types of organization found in public and private sectors in UK and also explain how a company is affected by global economic environment. It also explain importance of accounting for business and describe different function carried out by HR department. The report also interpret the information on profit and loss account. It also present different stages of team development and describe the impact of customer service on a business success. TASK 1 1. Types of organization in public and private sectors Public Sector:Those sector which are owned by government is known as public sectors. Their motive is to serve for public and public enterprises usually do not mean to earn money from the public. There are various types of public sector in UK such as Cambridge City Council, it is a institution which is governed by government and different charity run for small age children (Lynn and Brewster, 2018). Private Sector:This sector is run by private individuals and groups and their mean is to earn large amount of profit. Private sector do not contributes to the economy of UK. Some examples of private sectors are TESCO, which is a leading company in UK who offer variety of products. 2. Different structure Functional Structure: This structure is beneficial for small group of business and through this structure each department of an organization can search to find out talents and knowledge of worker. There is wide variation in each sector because of lack in coordination and communication between departments(Buchanan and McCalman, 2018). Divisional Structure: This structure is helpful for large companies such as in private sector who operate huge geographic area. This structure is beneficial because it help to met the need rapidly. It need more time and it is quite costlier that is why many companies usually avoid this structure. Matrix Structure It is a mixture of both structure and usually used by multinational companies.
This help to create power in all organization because it follow dual management system (De Vito and et.al., 2018). 3. Impact on economic environment Local economic factors such as high employment rates affect the profit and price of TESCO. It also affect its marketing opportunities and performance in local markets. Different substitute affect the demand of product and services of TESCO. Having strong retail service TESCO create so many rivals against it and due to low price of its product it faces loss in its national economy (Pratheepkanth, 2018). TESCO affect the global economic environment such as manufacturing facilities vary from country to country and cheap labor, low taxes in foreign countries force TESCO to establish facilities in other countries. TASK 2 1. Importance of accounting To run a business in positive direction it is necessary to provide accounting information because it help in decision making and it gives financial information of a business. Accounting prevents the misuse of asset and help in increase in profit and control cost and overall increases the efficiency of management system. 2. Different function of HR department They hire new employees for a business through interview. HR department make healthy relation with their employees (Lynn and Brewster, 2018). They also provide leadership training and professional development skills. Payroll and different benefit of employees are also comes under HR department. 3. Key feature of employment legislation Employment legislation support age discrimination Its main feature is to prohibits discrimination based on race, sex, gender and religion. It supports minimum wages and equal pay to all the workers or labors (Waniganayake and et.al., 2018). It also state to provide grievances to employees TASK 3 1. Profit and Loss account
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From the above profit and loss account, the net income shows that company is in profit during a year and through this account, the financial status of a company can be determine and it is second stage of final accounts. Grossprofit shows on credit side show the company is in profit and on the left side income shown during a year and on the left side all the expenses are shown which incurred during a year. TASK 4 1. Own and others role in a team To lead a team, I should have best leadership qualities which help to motive my team members and a good communication skills will also help to create positive environment. Coordination and collaboration between my team members also enhance the performance level and being a good team leader I always support them and resolve the problems face by the members (Pratheepkanth, 2018). Team members should be positive towards their roles and responsibility because it will help them to stuck in a team for longer time. I have strong confident towards my work but there is lack of confidence between my team members. 2. Stages of team developmentForming:it is a first stage where whole team members introduces themselves in very polite and pleasant manner. During this stage member's skill, background and project goal can be discussed (Yazdifar and et.al., 2018). Illustration1: P & L account
Storming:Under this stage, make good relationship with all the members and then allot task to each member.Norming:during this stage, members start notice and appreciates their strength and then groups start grooming.Performing:it is a success stage and members of a team are confident about their work and familiar with their projects (Lynn and Brewster, 2018). Adjourning:this is also called mourning because team disband after the completion of project and members feel sad. 3. Motivation theories Maslow:this theory explains all basic need of human into hierarchical manner such as describe in an image Advantages:help marketers to focus on specific need of their customer Disadvantages:there is no way to measure the satisfaction level of customer. Herzberg:this theory main focus on job dissatisfaction and proves that job is not necessary to satisfy the need of job satisfaction (De Vito and et.al., 2018). Advantages:help to increase the satisfaction level and hygiene factors among people. Disadvantages:motivate can change the lifestyle of an individual. Illustration2: Maslow motivational theory
McClelland:this theory based on three needs of human which are achievement, power and affiliation. Advantages:this theory help to push an individual towards the desired goal. Illustration3: Herzberg theory of motivation Illustration4: McClelland theoryof motivation
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Disadvantage:it fails to make a person to become personally motivated. 4. different types of leadership style Autocratic leadership:under this style, leader hold all authority and responsibility and they can make decision without consulting with their team members. Democratic leadership:members of a team are involve in decision making but at last only leader hold final responsibility (Buchanan and McCalman, 2018). Strategic leadership:to create high performance, leader set the habit of its team member and he the only head of an organization. TASK 5 1. Impact of customer service Providing good customer service will improve the business's profit. Responds to every complaints on timely creates good image of a business. Help to build loyal image in a market (Kiruja and Mukuru,2018). Good customer service will help to prevent a business from negative reviews. Positive reviews about a business will make a company financially strong. 2. Benefits of customer profiling Help in better communication. Develop better opportunities for a company because customers provide feedback and suggestion. Help in increases profit (Customer profile,2018). A good customers profile help in reduces competition. If a company know customer profile then it help to attract more customers and making best strategy for a company. CONCLUSION From the above report, it is concluded that having a good leadership qualities can lead a team in positive direction and the report more focus on different style of leadership and three basic motivational theories. The report also tells that customers service is a key to organizational success and present the importance of accounting in a business.
REFERNCES Books and Journals Buchanan, D. A. and McCalman, J., 2018.High performance work systems: The digital experience. Routledge. De Vito, L. and et.al., 2018. Employee motivation based on the hierarchy of needs, expectancy and the two-factor theories applied with higher education employees.IJAMEE. Huda, M. and et.al., 2018. Transmitting leadership based civic responsibility: insights from service learning.International Journal of Ethics and Systems,34(1), pp.20-31. Kiruja, E. K. and Mukuru, E., 2018. Effect of motivation on employee performance in public middle level Technical Training Institutions in Kenya.IJAME. Lynn, M. and Brewster, Z. W., 2018. A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges.International Journal of Hospitality Management.70. pp.9-15. Pratheepkanth, P., 2018. Management Accounting Revolution: Developed and Developing Country.World Academy of Science, Engineering and Technology, International Journal of Economics and Management Engineering.5(3). Waniganayake, M. and et.al.,2018.Leadership: Contexts and complexities in early childhood education. Oxford University Press. Yazdifar, H. and et.al., 2018. The diffusion of management accounting innovations in dependent (subsidiary) organisations and MNCs.The International Journal of Accounting. Online Customer profile. 2018. [Online] Available through:<https://study.com/academy/lesson/what-is- a-customer-profile-definition-examples.html>