The Impact of Attitude on Organizational Behaviour and Performance

This essay provides an in-depth analysis of the significance of attitude within organizational behaviour. It explores the impact of both positive and negative attitudes on employee performance, organizational culture, and overall business success. The essay discusses various theories, including scientific management, human relations approach, and systems approach, to explain how attitudes influence the workplace. It also addresses potential organizational problems stemming from poor communication, management styles, and employee differences, offering solutions such as improved communication, team building, and reward systems. The essay includes case studies of companies like Apple and Toyota, illustrating how they manage employee attitudes and foster a positive work environment. The conclusion emphasizes the importance of understanding and managing employee attitudes to enhance productivity and achieve organizational goals.

Running head: Importance of attitude in Organizational behaviour 1
Importance of Attitude within an organization

Importance of attitude in Organizational behaviour 2
Executive summary
Organizational behaviour is the evaluation of the human attitude within an organization.
Attitude of an individual influence the other’s attitude. There are two kind of attitude positive
and negative. The importance of the attitude in the business has been discussed. There is several
theory has been described in this essay which will be helpful for further study. The main focus of
this essay is to describe the effects of attitude of the employee in the organization environment.
Potential organizational problems have been discussed and the solution of the issues has been
mentioned in the essay. The research of organizational behaviour has been done with relevancy.

Importance of attitude in Organizational behaviour 3
Organizational behaviour is a study which helps out to determine the further step for the
company’s growth. There are so many tools and techniques available for organization behaviour
which facilities manager of the organization to understand the behaviour of the employee and the
staff. Attitude is concerned as a specific behaviour which depends on elements as evaluations of
the likely results of the social and behaviour norms concerning the behaviour. It aids them to
take initiative step of motivation so that each employee of the organization can get motivated to
accomplish the task. There are various theories which may impact the attitude of the employee
within an organization such as scientific management, human relations approach, decision
making approach, system approach and X and Y theory. These theories have significant and
attractive concepts which will be helpful for the organization and the manager to enhance the
productivity of the employee (Lin and Cheng, 2017).
Attitude is important for the person because it defines the personality and skills of an
individual in perfect manner. Work attitude behaviour refers to the ‘feel’ area of the work. it
shows that how an individual is desperate towards his work. There are two type of attitude such
as positive attitude and negative attitude. It is essential for an individual to identify the negative
attitude right away as it hampers the growth and development. As it has been learned that how to
treat good, likely it is possible to unlearn the bad attitude and develop new and positive ones.
Scientific management is the technique which focuses on to make effective job within the
organization. Staff were selected with specialties and the belief of manager on the employee was
strong about complete the task. Attitude is important for success because it enhances the
productivity of an employee by creating the positive environment. These theories may be applied
in the setting of the organization by evaluating the skills and specialties of the employee in the
particular field. Manager of the organization should use his attitude to categorize the team and
divide the work as per their collaboration. It will enhance their interest towards work and task
will be completed within time frame (Colquitt, Lepine, Wesson and Gellatly, 2011). Human
relations approach is effective approach that focuses on the needs and requirements of the
employee. It is vital for the organization to give importance to the employee because employees
are the major resources of the company to generate more profit with better quality. This approach
can be applied in the organization by giving preference the psychological need of the employee.
It will be helpful for the employee to change their attitude towards their work appropriately. The
focus of decision making approach is on the significance of decision making, which is described

Importance of attitude in Organizational behaviour 4
as cooperation between the behaviour and goal oriented behaviour that does not be considered
objective achievement. The environment of organization can be improved if the manager of
allows other employee to share their views and ideas for the planning of the organization. it will
ensure them that they are the part of the organization (Miner, 2015).
Attitude keeps importance in the business because it rubs off potential customers,
existing staff and clients of the business. Positive attitude will be communicable and those
around who would carry attitude in positive manner. It will enhance the performance of the
business. Negative attitude bring the de-motivate environment and it give result in the form of
bad performance (Nguyen, Charity and Robson, 2016). System approach is another approach
which is considered in the organizational behaviour. It measures the behaviour of organization in
the form of function of input, run in the system and provides efficient output. It involves the sub
system in it such as management, maintenance, human and resource, financial and project
management. They give support to the organization such as coordinating with the entire system,
provide clerical and admin support and give ideas to bring innovative change within the
organization (Benn, Dunphy and Griffiths, 2014). The attitude of an individual can be affected
by the X an Y organizational theory. Theory X refers that employee of the organization are
having the nature of negative attitude. They tried to being irresponsible and passive. These are
the bad habits of them that prevent to do best work. Theory Y assumes that people are ready to
do work and have the positive attitude towards the work. These tendencies bring them at peak
level. This organizational behaviour theory can be applied in the organization by keeping
procedure of rewards and punishment (Healy, 2016). It will motivate employee and the
employee who have the tendency of X theory can be able to accomplish the work if they get
certain benefits or rewards to achieve the target.
Organizational Commitment is able to make satisfied employee towards job. There are
various factors which is necessary for the job satisfaction. These factors are support from higher
authority, involving in the decision making, promotion, appraisal, rewards and recognition,
health and safety environment and good interrelations but due to some issues job satisfaction
cannot get completed. Potential organizational situation can be communication, size of the
organization, competition, management style, reward system, staff differences, power, social
factor, employee relationship and interdependent relationship (Gafar, Yusoff, Kasim and Martin,

Importance of attitude in Organizational behaviour 5
2015). Poor communication between employee and employer can be the major reason of
conflicts. Improper information regarding task can enhance the conflicts and employee can be
de-motivated and it may effect the attitude of the employee. The involvement of management in
communication should be done in an effective manner. Message and information should be
conveyed in clear and concise manner from both employee and employer side (Kinicki and
Kreitner, 2012). Size of the organization can be other potential issue for the organization. The
lengthy channel of management can bring the misunderstanding and distract employee from the
goals. Organization should distinguish department with specialized head in each department. It
will reduce the time cycle of reaching the information to the right people. Lack of motivation
brings the political maneuvering in the organization. Organization can remove this issue by
motivating each employee and divide the team to achieve the particular task. It will enhance the
cooperation and the relationship between the employees will be stronger (Luthans, Luthans, and
Luthans, 2015).
Manager in the organization should care about the organizational commitment with
employee. Management has various styles such as autocratic, participative and many more which
can be the reason of conflicts for the employees. Participation by the employee in the decision of
the planning for organization may lead in to the frustration situation and ultimately conflict
manifestation. The autocratic management can also be the reason of frustration of the employees
because it would not be good for the employees to do work only as per instruction. At that
condition they want to be participative in the decision making. In that situation, the involvement
of management should be perfect so that one could not get disappointed (Cornelissen and
Cornelissen, 2017). Manager need to conduct the meeting and have conversations with everyone.
Motivate them to share their views and ideas, as per the decision of management and majority;
one’s ideas should b implemented. It will help for brainstorming. Reward system should be
decided by the management at certain level. Personal difference can be the cause of conflicts in
the organization. Manager need to conduct fun activities which will be helpful for the
organization to make better relationship with each other (Montano and Kasprzyk, 2015).
Independents relationship is the situation which refers the dependency of one person or team to
other. It can be a momentous source of argument if it is superficial that the attainment of work
goals is being disadvantaged by the other person or groups. Manager can be involved in this
issue by stopping the involvement of other team member in to another.

Importance of attitude in Organizational behaviour 6
There are so many changes have been done in the organization. There are various kinds
of human works in the organization who will have different natures. They can be task performer,
organizational citizenship, counterproductive work behaviour and the person who has the nature
of joining and staying with the organization. Apple is a multinational company which was
founded by Steve Jobs in 1976. Recently, apple has more than 60000 employees and 362
episodes. Innovation, empathy for customers and positive social contribution are the values of
company. The organizational behaviour of Apple Company is so effective, apple believes in
Team Spirit, good quality and good management. It is one of the companies to provide equal
rights and advantages to its employees and support each employee without partiality. The main
purpose of Apple Company is to provide the safety to the employee around the premises. It has
been accepted by the suppliers to maintain the higher level standard of ethical conduct.
Employee wellness program is being run by the Apple Company for the well being of
employees. It contains health assessment, medical examination, smoking cessation program and
seminars on nutrition. The others example of organizational behavior has been resolved on
Toyota car manufacturer company. Toyota beliefs to being ethical in the business and provide
the equality to its employee. Toyota provides the healthy and pleasant environment to its
employees for working. It also involves its employee in the decision making and conduct the
reward and recognition program to motivate the employees (Stern, Ardoin and Powell, 2017).

Importance of attitude in Organizational behaviour 7
Conclusion
It has been concluded that attitude of an individual in the business keeps huge importance
because it is able to change the environment effectively. Organizational behaviour is an analysis
of the behaviour of employee. It helps to increase the productivity of the employee to accomplish
the target within time frame. The importance of attitude has been described in this essay which
will be helpful for further study and get better understanding about the concept of management
to treat their employees in a specific way. Along with that the potential conflicts in the
organization to the employee has been discussed and the intervention of the management is
involved. The attitude of Apple and Toyota Company towards its employee has been mentioned
in this essay.

Importance of attitude in Organizational behaviour 8
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Importance of attitude in Organizational behaviour 9
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