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Importance of Conflict Management PDF

   

Added on  2021-02-20

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Research Project

Table of ContentsTopic of research: To analyse the importance of conflict management in improving environmentof workplace. ...................................................................................................................................3Chapter 1: Introduction ...................................................................................................................3Background of research .........................................................................................................3Rationale of research .............................................................................................................4Chapter 2: Literature Review...........................................................................................................5Needs of conflict management in organisation......................................................................5The relation between employee relation and conflict management ......................................5Need of positive working environment in Hotel....................................................................6Chapter 3: Research Methodology..................................................................................................7.........................................................................................................................................................9Chapter 4: Data findings, Analysis and Discussion ......................................................................10........................................................................................................................................................16Chapter 5: Conclusion, Recommendation and Anticipated Limitation ........................................17

Topic of research: To analyse the importance of conflict management inimproving environment of workplace. Chapter 1: Introduction Conflict management is defined as the way by which organisations handle and managesconflicts and fights among employees or employers. There must be strong conflict managementskills as it is advantageous for making a positive environment at workplace. Conflicts and fightsare inevitable and thus it is important for every organisation to be prepared for problems relatedto conflicts and fights. There are different strategies and plans adopted by organisations forhandling conflicts. In context of St. Pancras Renaissance Hotel, London it can be said that, it isvery essential, for this hotel to have a proper conflict management in hotel to avoid decrease inemployee performance. The good relation between employees leads to increase in theirperformance of the employee as well as organisation. The aim, objective along with questionsare presented underneath:Aim of the research: “To analyse the importance of conflict management in improvingenvironment of workplace”Objectives of the researchUnderstanding needs of conflict management in an organisation Determining the relation of employee relation and conflict management. To assess the need of positive work culture within, St. Pancras Renaissance hotel,London Questions of research What is the need of conflict management in an organisation?What is the relation between employee relation and conflict management ?What are the needs of positive working environment in hotel, St. Pancras Renaissance? Background of research Conflict management is defined as the practise of identifying and handling conflicts in afair and effective manner (Markman, 2013). Conflicts in a business cannot be avoided thus it isimportant for the employers to develop conflict management skills and resolve all issues relatedto such condition. The different methods of handling conflicts in the organisation which includesaccommodating, avoiding, collaborating, competing and compromising. An accommodating

manager is person who coordinates and co-operates with their employees to high levelmanagement.It is an effective approach if there is an expert who can handle conflicts. Anotherapproach is avoiding the issue and making employees forget the problem. Collaboratingmanagers are those who become partners with each other and avoid conflict. This is an effectiveapproach for resolving complex scenarios and finding a best solution. Competing is a win loseapproach and in this scenario, managers achieve his goals without seeking any cooperation fromsubordinates and workers. Compromising is a lose lose scenario in which managers achieve theirtargets. Rationale of research Conflict management skills are required by every organisation to sort things in aneffective way. The managers and leaders of organisation should know how to react in case ofconflict or fight. This will help in increasing the performance of employees as well asorganisation. In context of St. Pancras Renaissance Hotel there are ample of challenges face bythe hotel related to it's employees performance and this lead to decrease in sales of the company.This subject of research get chosen for analysing the requirements related to conflictmanagement skills within this hotel. Gantt chart – This is defined as the process in which whole project is divided into various stepsand these tasks and activities are given particular time and in this way researcher can easily knowin what time he has to complete the different activities of projects. Work breakdown structure – This is defined as the process by which the whole project work isdivided into set of different activities and task. This makes easy for the researcher for completingthe task. GANTT CHART-This is shown as bar chart which is very useful for making the effective projects of anorganisation, where they schedule timing of projects or they can show there work schedulethrough the Gantt chart ( DeChurch, and Marks, 2010). this is mostly useful for analysing thecritical path method as well finding the starting and ending date of project which helps inshowing the time duration of specified project.WORK BREAKDOWN STRUCTURE-work break down structure is designed for project management. through this a big project isdecided according to timing duration and requirement of project. This work down structure make

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