Importance of Emotional Intelligence

Emotional intelligence refers to the ability to identify one’s own emotions as well as others. It is the ability to manage the emotions of one’s own and other in an emotionally effective way. This term was coined in 1990’s and then onwards this term became well recognised both personally and professionally. There are five principles of emotional intelligence, they are, self-awareness, self-control, adaptability, empathy, conflict management.

Running head: Importance of Emotional intelligence
Importance of Emotional intelligence
Name of the Student
Name of the University
Authors Note

Running head: Importance of Emotional intelligence
Question one
Emotional intelligence refers to the ability to identify one’s own emotions as well as
others. It is the ability to manage the emotions of one’s own and other in an emotionally
effective way. This term was coined in 1990’s and then onwards this term became well
recognised both personally and professionally1. There are five principles of emotional
intelligence, they are, self-awareness, self-control, adaptability, empathy, conflict
management. Self-awareness is the ability to recognize ones emotions, especially in the
moment when they arise instead of being swept by them. Self-regulation refers to the skills of
self-control and the ability to manage emotions, desires, and behaviours aimed for a positive
outcome.
Question 2
There can be five ways for a leader to inspire one’s own team. It is very important to
keep the followers motivated. Since emotionally intelligent leaders are naturally self-
motivated, they are self-aware and confident of their abilities. Rather than depending on the
material object, they know to keep themselves motivated by having a positive attitude in
work. This kind of attitude also helps to build stronger relationships2. The leaders know that it
is very demotivating to work in the hostile environment, thus they listen and empathise with
others through their thick and thin. In this way, they are able to provide employees with the
autonomy they need to for working in a flexible fashion. As they are self-aware and they will
develop a proper understanding of their strengths and weakness this ability will help them to
regulate their attitude against other. It is very much important for the leaders to give then the
autonomy so that they can govern themselves, which in turn will keep them motivated.
Question 3
1 Peter PC, Honea H. EMOTIONAL INTELLIGENCE, BEHAVIORAL PROCRASTINATION, AND
ONLINE (OVER) CONSUMPTION. The Dark Side of Social Media: A Consumer Psychology Perspective.
2017 Sep 14.
2 Petrides KV, Mikolajczak M, Mavroveli S, Sanchez-Ruiz MJ, Furnham A, Pérez-González JC. Developments
in trait emotional intelligence research. Emotion Review. 2016 Oct;8(4):335-41.

Running head: Importance of Emotional intelligence
A culturally diverse workgroup can be very beneficial for the business, only if the
leader can effectively engage the workforce in the business. In order to communicate with
culturally diverse workforce it is important for leader to be aware of the disparate perception
of the intensity of emotions. This needs effective ways of using emotional intelligence. For
example in America, emotions are very legible externally which is very much different from
Japanese. In Japan, they are very docile and they assign higher ratings to emotion which are
internally experienced. Similarly, Asian people can be very restless with their emotions that
can prevent them from participating in the business environment. If I have to interact with
them in workplace, my style of interaction would be quite different. I would ask people
belonging from a Japanese background to tell me how they feel about the work but for an
America, the feedback form will be enough and the same with an Asian. However, my style
to interaction will more depend on the personality trait of the workers working there.
Question 4
Emotional intelligence is directly related to lowering the stress level in workplace.
This is because if one can manage their own emotions properly and the emotions of other
there will less chances of conflict3. Interpersonal communication reduces the stress level and
manages the interpersonal functioning of the employees. Higher emotional intelligence also
ensure better job satisfaction and thus reduces the stress level. Use of emotional intelligence
can act like an eye opener and this can be done by available practical methods to influence
change. Encouraging them in very steps with an appreciative feedback towards a good morale
and confidence amongst staff member could help the employees to interact effectively. This
kind of interactional pattern will help to strengthen a cohesive and supportive environment to
thrive in. establishing positive relationship will help to alleviate the pressure of work and
venting of negative emotions.
3 Mayer JD, Caruso DR, Salovey P. The ability model of emotional intelligence: Principles and updates.
Emotion Review. 2016 Oct;8(4):290-300.

Running head: Importance of Emotional intelligence
Project one
1) What are your emotional strengths and weaknesses?
Strengths and weakness depends on the perception of the individual. This is because others
may not perceive the way in which I define my weakness as weakness. However, I am good
will conflict management and I am self-aware of my own emotions4. Since I can recognise
my emotions assess myself accurately, this will provide me a realistic evaluation of my
strengths and limitations. With my ability of being self-reflective, I have self-control over my
disruptive emotions. Thus, I remain transparent to the standards of honesty or integrity.
However, due to lack of exposure and empirical experience I am hard on social awareness
ness skills and relationship management. Joining the form will help me reflect on my
relationship management skills, thus it will provide me with visionary leadership qualities.
2. What are personal causes of stress in your work life and how do you deal with them?
Stress refers to a state of mental or emotional strain or tension; in my case I do not
take tension rather, I try to solve it in diligent manner. As a result, there is tendency where I
sometimes overthink and are stressed. In my personal life the only thing that stresses me is
my health condition, since I am prone certain chronic diseases, they sometimes obstruct the
free flow of work5. I would admit that it is not always easy to deal with them because visiting
doctor and keeping drug dosage always in track is quite not possible in my routine of work6.
Therefore, Ignorance to health standards primarily results from my lack of knowledge about
the mind and body coordination. Medication was necessary and without my conscious effort
it became a part of my habit and now I think I have overcome that phase. Therefore, it is very
4 Goleman D, Boyatzis R. Emotional intelligence has 12 elements. Which do you need to work on. Harvard
Business Review. 2017 Feb 6;84(2):1-5.
5 Skaalvik EM, Skaalvik S. Job Satisfaction, Stress and Coping Strategies in the Teaching Profession-What Do
Teachers Say?. International Education Studies. 2015;8(3):181-92.
6 Laschinger HK, Borgogni L, Consiglio C, Read E. The effects of authentic leadership, six areas of
worklife, and occupational coping self-efficacy on new graduate nurses’ burnout and mental health: A
cross-sectional study. International journal of nursing studies. 2015 Jun 1;52(6):1080-9.

Running head: Importance of Emotional intelligence
important to analyse the stress because only when you analyse stress you realise the ways in
which you can handle it.
3. What are your emotional triggers and how you learnt to manage them?
I was not aware of my thought and my emotions properly; lack of understanding of
oneself resulted in the stress factor. I realise that I was sad and anxious therefore led my life
in a stressful manner. Part of it was also lethargy and therefore I slowly started to lose interest
in the work along with my own body7. Pondering deep into the fact was helping to realise that
there are certain things which I fell I do not want. At first, I need to vocal about my interests
and then act to mitigate it. Therefore, I decided to express my emotions with my close ones.
This is because I needed myself to hear it, the more I say the more I feel accustomed to my
set behaviour. Being vocal was the best way to deal about the emotional triggers because
things were becoming clearer. This helped me to face my problems and therefore I was
successfully able to manage it.
4. What would you do to act as a role model to workers in your department in the
management of emotions?
In order to be a role model, I think the imperative quality is to have positive attitude.
Even when having a bad day, one needs to exhibit strength and perseverance. In this way, one
can instil positive attitude within the employees. This kind of disposure will also help in
earning the trust and respect form the workers8. A good manger do not always reprimands for
the faults of the employees but they also aim to lead and inspire the employees. In order to
become a good leader, leader must have influential power and must have the ability to an
exercise a wide range of persuasive strategies with convincing and well-tuned messages.
These messages can become the change of catalyst because it is inherent with the proficiency
7 Gabriel AS, Daniels MA, Diefendorff JM, Greguras GJ. Emotional labor actors: A latent profile analysis of
emotional labor strategies. Journal of Applied Psychology. 2015 May;100(3):863.
8 Humphrey RH, Ashforth BE, Diefendorff JM. The bright side of emotional labor. Journal of Organizational
Behavior. 2015 Aug;36(6):749-69.

Running head: Importance of Emotional intelligence
of new ideas and leading people to new direction. The leader should also the ability to assert
influence in the group and collaboratively develop resolution9. This is because in the work
atmosphere it is essential for building bonds because that serves as a foundation for team
collaboration. In this way I think I can be the role model in my department, in the
management of emotions.
5. Are you open to feedback from others in relation to your EI? How would you go
about getting and using it?
Feedback is serves as a corner stone in an effective communication and
communication serve an integral part of emotional intelligence. I duly understand the vitality
of feedback and thus I am open to regular feedback. Feedback has four qualities apart from
being negative and positive. I understand the importance of feedback and there can be various
ways in which I get it and use it properly. Getting a positive will help me boost my strengths
and will give me confidence to my work. It will provide me with the sense that I am doing
right job in the right way.. Therefore, be it negative or positive I will be taking the words of
compliment to their value itself10. They will not have over-arching effects on my decision or
thought process. However, I can use them wisely to realistically evaluate the strengths and
weakness of the employees and this will also help in promotion of cooperation and building
of teams11. In order to have high emotional quotient it is very important to have balanced
approach and this depend the ability of the leader to effectively study the situational factors.
6. How does self-reflection factor into the continual development of your EI?
Self-reflection is a vital factor because without it, the individual will not be aware of
strengths and weakness. Things are cumulative in nature self-reflection results in self-
awareness and this helps the person to regulate oneself according to the need of the situation.
9
10 Deming WE. Out of the Crisis. MIT press; 2018 Sep 21.
11 Miao C, Humphrey RH, Qian S. Emotional intelligence and authentic leadership: a meta-analysis. Leadership
& Organization Development Journal. 2018 Jul 2;39(5):679-90.

Running head: Importance of Emotional intelligence
It is very important to address the changes that have taken place because the business
environment is always dynamic and it is the duty of the leader to study the changes and
reflect it in one’s attitude12. Self –reflection refers to the care thought and one’s own thought
and behaviour. In depth, analysis of emotional intelligence will achieve self-awareness and
self-regulation. In this, one will become more confident about how to incorporate the
strengths and how to revise the weaknesses. Therefore, with time self-reflection becomes the
mandatory part of emotional indigence quotient.
7. How would you respond to a worker who:
a) Extremely angry
When a person is extremely angry, the wisest step is to acknowledge that accept one’s
own fault. Even when there is more of the client fault, it is important to accept it in first hand,
then in an empathetic way I will take active interest to their concerns. After this I will make
sure things are well in place the next.
b) Extremely stresses
When the client is extremely stressed, it is important for the leader to grow qualities
of empathic listeners. I will summon the client in private room lower the work stress and
directly ask about the specific problem that is bothering him or her. With the service
orientation, I will try to recognise the need of the employees. I will try to boost their moral
and help them recognise their weakness and strengths.
c) Extremely upset
Client who are extremely upset will need a desire or fire that will light them up. Thus before
directly confronting them I will study about their performance and also glance over the
possible information. This will give me a background and then I will try to deal with the
employee and enquire for the reason they are upset about. This will help me build bonds and
12 Yoo JH. The effect of professional development on teacher efficacy and teachers’ self-analysis of their
efficacy change. Journal of Teacher Education for Sustainability. 2016 Jun 1;18(1):84-94.

Running head: Importance of Emotional intelligence
enhance teamwork because when the problem emerge from the personal life, it is the
professional life that actually take the charge of the person. I will try ways and means to
motivate the employee so the employee do not feel isolated and perform well in the floor.
8. How much knowledge do you have about the cultural expression of emotions? How
would you use that knowledge?
Emotions or the way we feel, think and act are actually the cultural product. I think
the way we communicate or make sense of the world totally depend upon out cultural built. I
am well aware that cultural norms are not universal, because person comprehends it
differently. Therefore, I will try to acknowledge how each person makes sense of the stock of
knowledge available to them13. I will uses this set of knowledge to resolves theory issue, try
to innovate within the resources limitation and keep them motivated. I will help to discover
their own strengths, weakness, and make self-aware they can regulate themselves in times of
need. I will use that knowledge to regulate the prejudiced thought process and try to preach
them the idea of social identity, cultural hybridization and how they affect our cognitive
perception of the human emotions.
9. How would you adapt your leadership style to workers experiencing different
emotions?
Leadership style can vary with person to person. In my kind of leadership venture, I
will try to engage people to work for an inclusive development. My ulterior motive will be
engage the people to identify the common purpose behind their effort. Everyone must feel the
same way toward fetching the given target14. People might have different emotion and that is
a plus point because variation will allow me to experiment with my understanding15. Since
there will be people with different emotions it will help me to keep them motivated, because
13 Irwin-Zarecka I. Frames of remembrance: The dynamics of collective memory. Routledge; 2017 Jul 5.
14 Sekaran U, Bougie R. Research methods for business: A skill building approach. John Wiley & Sons; 2016
Jun 27.
15 Zablah AR, Sirianni NJ, Korschun D, Gremler DD, Beatty SE. Emotional convergence in service
relationships: the shared frontline experience of customers and employees. Journal of Service Research. 2017
Feb;20(1):76-90.

Running head: Importance of Emotional intelligence
whenever there is genuine cause affecting everyone. With the common pint of reference
along with my leadership quality focusing on the common purpose will help me to adapt with
the leadership styles.
10. How would you factor the emotions of workers into decisions that you make?
Emptions is not separated from the style of working pattern. It is very important to
feel the motion of one’s action. If this is not the case the person may alienated from the
product of this or her effort. If there is any negative spur of emotions affecting the efficiency
of the worker, I need to understand the root cause of it16. For doing I also need to the help of
my subject, because he or she is not vocal about I will not be able to diagnose the root cause
effectively. If the cause of the negative emotion is very personal, I need to make them
understand that, it is important to keep personal and professional life different, unable to do
so will affect both the live mutually17. Thus, I will try to influence their behaviour for making
proper and justifiable decision in the company.
11. How would you provide opportunities for workers to express their feelings and
emotions?
I will arrange workshop and departmental meeting, going to floor and regularly
asking about their work will remove the distanciated nature of employee manger relation18.
Regular integration in the floor, asking them about how they feel or their opinion will allow
me to understand. Group gathering may also restrict employees to share their emotions freely,
therefore I can plan for periodic meet ups with the employee, help and try to feel positive
about what is still there in their hand. Regular session or informal talk with the employees
will help me understand the particular kind of emotional intelligence level of the person.
16 Carson KD, Carson PP, Birkenmeier BJ. Measuring emotional intelligence: Development and validation of an
instrument. Journal of Behavioral and applied Management. 2016 Jul 1;2(1):810.
17 Klein GA. Sources of power: How people make decisions. MIT press; 2017 Sep 8.
18 Vratskikh I, Al-Lozi M, Maqableh M. The impact of emotional intelligence on job performance via the
mediating role of job satisfaction. International Journal of Business and Management. 2016 Jan 15;11(2):69.

Running head: Importance of Emotional intelligence
Focusing more on the informal talks will help the workers to open up and realise how things
move in order.
12 How would you make workers aware of how their emotions and behaviours
affect others and how would you encourage them to manage their emotions?
Video or pictorial representation or sharing the case study with the employees in
regular session, will allow me to share the importance of emotion in their work-life balance19.
I can also arrange some games by which they themselves will realise the importance of
emotions. Emotions not only influence their work but it also affects the lifestyle of the
person. The feelings the person is going through also affects the emotional condition. There
through regular session one can try to better comprehend what they are feeling session along
with practical under said will always help better realise their own desires. Recognition of
theory strengths and weakness and making them self-aware will help them address the
situation properly. Thus I think talking in terms of video or pictures will help the workers
recognise that they are not alone embedded in their particular situration but things are bound
to change futher.
13 What would you do to encourage others to develop their EI?
I would suggest conducting workshop, or playing games sharing some valuable
insights about their conduct. Regular appraisal will surly motivate them. In order to enhance
their EI I also have to reflect on my own emotions20. However if I be observant and explore
the reason belong every action I will surely be able to trace the root cause their behaviour21.
Thus, I can improve the session according to it and in a way I will be able encourage their
19 Sue DW, Sue D, Neville HA, Smith L. Counseling the culturally diverse: Theory and practice. Wiley;
2019 Apr 2.
20 Mathew M, Gupta KS. Transformational leadership: Emotional intelligence. SCMS Journal of Indian
Management. 2015 Apr 1;12(2):75.
21 Taylor RD, Oberle E, Durlak JA, Weissberg RP. Promoting positive youth development through school‐based
social and emotional learning interventions: A meta‐analysis of follow‐up effects. Child development. 2017
Jul;88(4):1156-71.

Running head: Importance of Emotional intelligence
emotional intelligence. I will encourage people to increase their trust so that they are able to
freely communicate their feelings, in this they will feel secured and safe.
14 What would you do to create a positive emotional climate in your department?
Positive emotional climate not only result of the reflection of one’s own beaver, but it also
result on how well one can manage the social relations. I will try people not to create the any
negative impression, try to keep the communication channels clear and precise22. The most
important part being is being able to make people aware of where they are. It is very
important for people to realise that every reaction counts, thus it will be better to take time
and be patience with oneself. Then only ne will find the right way to respond to the situation,
ones they found the right way respond to any situation, there will automatically come a
positive environment of emotional intelligence.
15 How would you use the strengths of workers to achieve workplace outcomes?
If the employee remains motivated, it will affect the style of their work. They will
remain positive and hence the productivity will increase23. The employee strength can used to
the collective goal and increase the productivity also. Based on their strengths can also assign
work and and thus they can perform them in a greater efficiency. The strengths can be used to
open up the career opportunities in particular areas. The strengths can also be used to build up
an environment of greater commitment and efficiency among the employees. The benefits are
not limited to the in-site but also in the off-site situation. People will be able to take the career
responsibility and in the mean while they can work for the greater efficiency of the company.
The strength can use for achieving the team goal collectively.
.
22 Hong Y, Liao H, Raub S, Han JH. What it takes to get proactive: An integrative multilevel model of the
antecedents of personal initiative. Journal of Applied Psychology. 2016 May;101(5):687.
23 Jones RJ, Woods SA, Guillaume YR. The effectiveness of workplace coaching: A meta‐analysis of learning
and performance outcomes from coaching. Journal of Occupational and Organizational Psychology. 2016
Jun;89(2):249-77.

Running head: Importance of Emotional intelligence

Running head: Importance of Emotional intelligence
References
1. Jones RJ, Woods SA, Guillaume YR. The effectiveness of workplace coaching: A
meta‐analysis of learning and performance outcomes from coaching. Journal of
Occupational and Organizational Psychology. 2016 Jun;89(2):249-77.
2. Hong Y, Liao H, Raub S, Han JH. What it takes to get proactive: An integrative
multilevel model of the antecedents of personal initiative. Journal of Applied
Psychology. 2016 May;101(5):687.
3. Mathew M, Gupta KS. Transformational leadership: Emotional intelligence. SCMS
Journal of Indian Management. 2015 Apr 1;12(2):75.
4. Taylor RD, Oberle E, Durlak JA, Weissberg RP. Promoting positive youth
development through school‐based social and emotional learning interventions: A
meta‐analysis of follow‐up effects. Child development. 2017 Jul;88(4):1156-71.
5. Sue DW, Sue D, Neville HA, Smith L. Counseling the culturally diverse: Theory and
practice. Wiley; 2019 Apr 2.
6. Vratskikh I, Al-Lozi M, Maqableh M. The impact of emotional intelligence on job
performance via the mediating role of job satisfaction. International Journal of
Business and Management. 2016 Jan 15;11(2):69.
7. Carson KD, Carson PP, Birkenmeier BJ. Measuring emotional intelligence:
Development and validation of an instrument. Journal of Behavioral and applied
Management. 2016 Jul 1;2(1):810.
8. Sekaran U, Bougie R. Research methods for business: A skill building approach. John
Wiley & Sons; 2016 Jun 27.
9. Zablah AR, Sirianni NJ, Korschun D, Gremler DD, Beatty SE. Emotional
convergence in service relationships: the shared frontline experience of customers and
employees. Journal of Service Research. 2017 Feb;20(1):76-90.

Running head: Importance of Emotional intelligence
10. Irwin-Zarecka I. Frames of remembrance: The dynamics of collective memory.
Routledge; 2017 Jul 5.
11. Yoo JH. The effect of professional development on teacher efficacy and teachers’
self-analysis of their efficacy change. Journal of Teacher Education for Sustainability.
2016 Jun 1;18(1):84-94.
12. Ratelle JT, Bonnes SL, Wang AT, Mahapatra S, Schleck CD, Mandrekar JN, Mauck
KF, Beckman TJ, Wittich CM. Associations between teaching effectiveness and
participant self-reflection in continuing medical education. Medical teacher. 2017 Jul
3;39(7):697-703.
13. Deming WE. Out of the Crisis. MIT press; 2018 Sep 21.
14. Miao C, Humphrey RH, Qian S. Emotional intelligence and authentic leadership: a
meta-analysis. Leadership & Organization Development Journal. 2018 Jul
2;39(5):679-90.
15. Humphrey RH, Ashforth BE, Diefendorff JM. The bright side of emotional labor.
Journal of Organizational Behavior. 2015 Aug;36(6):749-69.
16. Gabriel AS, Daniels MA, Diefendorff JM, Greguras GJ. Emotional labor actors: A
latent profile analysis of emotional labor strategies. Journal of Applied Psychology.
2015 May;100(3):863.
17. Skaalvik EM, Skaalvik S. Job Satisfaction, Stress and Coping Strategies in the
Teaching Profession-What Do Teachers Say?. International Education Studies.
2015;8(3):181-92.
18. Laschinger HK, Borgogni L, Consiglio C, Read E. The effects of authentic leadership,
six areas of worklife, and occupational coping self-efficacy on new graduate nurses’
burnout and mental health: A cross-sectional study. International journal of nursing
studies. 2015 Jun 1;52(6):1080-9.

Running head: Importance of Emotional intelligence
19. Goleman D, Boyatzis R. Emotional intelligence has 12 elements. Which do you need
to work on. Harvard Business Review. 2017 Feb 6;84(2):1-5.
20. Peter PC, Honea H. EMOTIONAL INTELLIGENCE, BEHAVIORAL
PROCRASTINATION, AND ONLINE (OVER) CONSUMPTION. The Dark Side of
Social Media: A Consumer Psychology Perspective. 2017 Sep 14.
21. Petrides KV, Mikolajczak M, Mavroveli S, Sanchez-Ruiz MJ, Furnham A, Pérez-
González JC. Developments in trait emotional intelligence research. Emotion Review.
2016 Oct;8(4):335-41.
22. Mayer JD, Caruso DR, Salovey P. The ability model of emotional intelligence:
Principles and updates. Emotion Review. 2016 Oct;8(4):290-300.
23. Sánchez-Álvarez N, Extremera N, Fernández-Berrocal P. The relation between
emotional intelligence and subjective well-being: A meta-analytic investigation. The
Journal of Positive Psychology. 2016 May 3;11(3):276-85.
24. LIEVENS FR, Chan D. Practical intelligence, emotional intelligence, and social
intelligence.