Importance of Employee Behavior in an Organization

Research

Title: “To analyse the significance of employee behaviour for taking appropriate steps
to improve productive and attrition level. A study in Soft Space Solutions (SSS).”
CHAPTER 1 INTRODUCTION
Employee behaviour refers to the reaction of workers towards the specified situation or
condition at workplace. Thus, it is crucial for worker to behave sensibly at work station not for
attaining appropriation but also maintain healthy work environment or culture. It supports in
rising up productivity of the workers within the organization. Positive behaviour of the
employees within the organization may support in enhancing productivity and keep healthy
relation among all the workers present at workplace (Kumar and Pansari, 2016). This is the
primary reason that employees can perform their task and attain reliable results. Current report is
based on Soft Space Solutions (SSS), is a software company which develop customised software
solution for its customers in over the world for enhancing their profitability level. Furthermore,
company facing internal issue that is related with its employees. For reducing the same,
management of the company undertake an effective experiment that help in understanding
employee behaviour at workplace and at the same time also take appropriate steps to increase
their effectiveness. This may help in improving employees’ performance within the organization
that contribute in enhancing positive brand image at market place.
Research aim: “To analyse the significance of employee behaviour for taking appropriate steps
to improve productive and attrition levels. A study in Soft Space Solutions (SSS).”
Research objectives:
 To determine the reasons for specific employee behaviour within the organization.
 To analyse the significance of employee behaviour for improving overall productivity of
the workers.
Research questions:
 What is the reasons for specific employee behaviour within the organization?
 What are the major significance of employee behaviour for improving overall
productivity of the workers?
Rationale of the research:
The main intention of carry out this investigation is to understand the employees’
behaviour to improve their productivity level by taking appropriate steps and ways as well
(Hsiao, 2014). In business organization, workers are the important part that help in attaining
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growth at market place. SSS is a software company that undertake an effective experiment to
analyse how employees’ productivity is reduces continuously. In this regards, concept of
employee behaviour plays a vital role in determining how workers react towards the specified
condition at workplace. For reducing the same, manager of the company measure workers’
behaviour at workplace and motivate them to perform ethically. This will help in making
workers productive to attain predetermined goals and objectives.
CHAPTER 2 LITERATURE REVIEW
This section show a vital part in undertaking investigation task as it includes information
from different authors point of views. This will help investigator to take valid decision at the end
of the research. For this, investigator use various secondary sources such as books, journals,
articles newspaper and many more. These are contribute in collecting relevant data and
information towards the particular research area and topic as well.
Reason for specific Employee behaviour
According to Yiu and Saner, (2014), employee behaviour consider as an activity in which
workers are react at workplace. In this behaviour of the employees are shaped by organisational
culture, work environment and many more all these are directly affect their behaviours. Thus, it
is important for workers to effectively communicate with another workers that may improve
their overall performance. Along with this, it also impacted by a different type of forces like
internal and external. Both the affect their job activities at workplace. In addition of this,
manager of the company is also responsible for taking best action to make necessary
improvement within the business organization. Furthermore, better guidance is also essential for
workers to make them enable to attain success at workplace. In this context there are different
reasons for employee behaviour is job dissatisfaction, unfair rewards and many more in which
employees are react.
Major significance of employee behaviour for improving overall productivity of the workers
According to Bridger, (2014), Employee behaviour is show a important role in
developing as well as improving productivity of company. As it also encourages workers to rasie
their efficiency level by handling all the conflicts at workplace. Along with this, employee
behaviour is beneficial for enhancing workers productivity, company turnover and also maintain
positive or healthy work environment. All these are help in making employees able to handle all
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type of complex task. This will improve the workers efficiency and effectiveness towards the
working activities that may support in encouraging workers towards the specified goals and
objectives of SSS.
CHAPTER 3 RESEARCH METHODOLOGY
Research methodology is an effective plan that used by researcher to undertake whole
research in organized manner. As, it is necessary for research worker to use proper method to
effectively accumulate data for making reliable and valid decision that contribute in resolving
issues and keeping research more successful (Henker, Sonnentag and Unger, 2015). Mainly, this
section includes different research methods and approaches that help research in making reliable
study.
Types of investigation
For undertaking research activities, it is essential for researcher to effective use the
correct method because it help in providing better direction in which entire research will be
conducted. This can be in qualitative, quantitative and mixed method as well. In this context,
Qualitative research is related with the written data that provide support to investigator to collect
in-depth information about the human attitude, their behaviour, experience and many more. On
the other side, quantitative research is based on proving the theories that aid in gathering relevant
and authentic information. In this data is also gather by survey method to effectively analysis the
actual information about the research topic. Furthermore, mixed method is related with the
combination of quantitative and qualitative research. In this research, mixed method has been
used as it will support in accumulated collected information and at the same time also includes
perception of human behaviour. By this, investigator can easily attain positive and reliable
results at the end of the investigation.
Research approach
It is a thought and process that includes ways in which information can be collected,
used and analysed. This can be divided into two groups such as inductive and deductive research
approach that help in collecting and analysing the collected data to draw a valid conclusion
(Raina and Roebuck, 2016). In this context, inductive research approach used with the of
emergence of new theories and hypothesis on the other side, deductive research approach is used
for testing the theories and its validity as well. For this investigation, researcher will use
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inductive research approach that help in undertaking research activities in a systematic manner
and on the basis of subjective way as well.
Research Philosophy
It is related to the belief towards the ways by which data can be collected, analysed and
used for taking the positive and reliable results. This type of philosophy is divided into two parts
such as Interpretivism and Positivism research philosophy (Chandani and et. al., 2016). For this
research, expert will use Interpretivism research philosophy that help in employ multiple option
or method to appropriately evaluate the issue within the research. Along with this, it also an
effective method for providing qualitative report in whole research activities.
Data collection method
It is an important aspect of the research methodology that help researcher in gathering
data and at time same measuring sources in an effective manner. By using this, investigator can
improve the chances of collecting effectual data about the research topic. In includes two type of
sources such as primary and secondary. Both sources provide support in undertaking research
activities in an effective manner. In this, both methods used by researcher execute research
activities. In this, primary sources effective for gathering real data by preparing questionnaire
whereas secondary sources are effective for literature review that consist already established data
and information.
Data sampling
It is kind of statistical technique that applied by investigator to select respondents from
the whole population. This consider various method such as Probabilistic and Non-Probabilistic
sampling methods. Both are help in selecting respondents for gathering relevant data and
information. In this, probabilistic sampling is a method in which every elements gets equal
chances to be selected on the other side, in non-probabilistic sampling method every elements do
not get equal chances to be selected. In the current study, researcher will use probabilistic
sampling method in which all the respondents gets an equal opportunities to be selected for the
research (Kauppila and Tempelaar, 2016). By using this, researcher 30 respondents as a sample
size whom are the employees of the company. By this, researcher collect authentic information
towards the research topic.
Ethical consideration
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This is related with the norms and standards which implement by the research while
performing research activities. It is crucial for investigator to effectively manager time and
research activities to successfully complete the research activities (Gupta, Kumar and Singh,
2014). In this research, researcher is responsible for managing cost and time to effectively
execute all the task activities. Along with this, investigator also responsible for keeping
respondent’s information confidential so that they can easily compete whole research.
CHAPTER 4 DATA INTREPRETATION
Questionnaire
Name:
Age:
Email address:
Contact no.:
Q1) Are you aware about the employee behaviour?
a) Yes
b) No
Q2) What is the major impact of specific employee behaviour on workers’ productivity?
a) Positive
b) Negative
Q3) Is positive employee behaviour build healthy relation among workers at workplace?
a) Yes
b) No
Q3) What are the significance of employee behaviour for business organization and its
employees as well?
a) Job satisfaction
b) Increase productivity of workers
c) Increase turnover
Q4) What are the way used by SSS to increase employee productivity and attrition level?
a) Set Realistic goals
b) Improve workplace condition
c) Train and develop employees
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Q5) What are the challenges faced by company in improving employee’s productivity at
workplace?
a) Employee disengagement
b) Ineffective performance management
c) Non -work related reasons
Q6) Is working dissatisfaction of employee may hamper on another workers performance
at workplace?
a) Yes
b) No
Q7) As per your views, what are the reasons for employee behaviour within SSS?
a) Conflicts among workers
b) Unethical culture
c) Unfair rewards
Q8) Is employee encouragement required at workplace to improve their productivity
level?
a) Yes
b) No
Q9) What are the major factors that affect employee behaviour at workplace?
a) Leadership
b) Work culture
c) Job responsibilities
Q10) Recommendation ways through which SSS improve employee productivity.
Questionnaire
Q1) Are you aware about the employee behaviour? Frequency
a) Yes 20
b) No 10
Q2) What is the major impact of specific employee behaviour on
workers productivity?
Frequency
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a) Positive 17
b) Negative 13
Q3) Is positive employee behaviour build healthy relation among
workers at workplace?
Frequency
a) Yes 25
b) No 5
Q3) What are the significance of employee behaviour for business
organization and its employees as well?
Frequency
a) Job satisfaction 15
b) Increase productivity of workers 10
c) Increase turnover 5
Q4) What are the way used by SSS to increase employee
productivity and attrition level?
Frequency
a) Set Realistic goals 15
b) Improve workplace condition 9
c) Train and develop employees 6
Q5) What are the challenges faced by company in improving
employee’s productivity at workplace?
Frequency
a) Employee disengagement 15
b) Ineffective performance management 10
c) Non -work related reasons 5
Q6) Is working dissatisfaction of employee may hamper on another
workers performance at workplace?
Frequency
a) Yes 25
b) No 5
Q7) As per your views, what are the reasons for employee Frequency
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behaviour within SSS?
a) Conflicts among workers 13
b) Unethical culture 12
c) Unfair rewards 5
Q8) Is employee encouragement required at workplace to improve
their productivity level?
Frequency
a) Yes 20
b) No 10
Q9) What are the major factors that affect employee behaviour at
workplace?
Frequency
a) Leadership 12
b) Work culture 11
c) Job responsibilities 7
INTERPRETATION
Theme 1: Employee behaviour.
Q1) Are you aware about the employee behaviour? Frequency
a) Yes 20
b) No 10
8

Interpretation: As per above mentioned graph, it can be examined that 20 out of 30
respondents are aware about employee behaviour as it is related with specific condition at
workplace. On the other side, 10 people does not have any idea about the employee behaviour.
Theme 2: Employee behaviour put positive impact on workers’ productivity.
Q2) What is the major impact of specific employee behaviour on
workers productivity?
Frequency
a) Positive 17
b) Negative 13
9
20
10
a) Yes
b) No

Interpretation: Employee behaviour in business organization play a vital role in making
overall productivity high and competitive as well. This is possible when workers perform
politely at workplace. In this context 17 out of 30 respondents give their views that, employee
behaviour positively impact at workplace if all the workers positively behave with each others.
This will improve workers’ productivity at workplace. On the other hand, 13 respondents are
agree that some time employee behaviour negatively impact on workers productivity.
Theme 3: Positive employee behaviour build healthy relation among workers at workplace.
Q3) Is positive employee behaviour build healthy relation among
workers at workplace?
Frequency
a) Yes 25
b) No 5
10
17
13
a) Positive
b) Negative

Interpretation: In business organization, it is important for employee to perform their
work ethically to improve the chances of positive and healthy relation between all the employees
who present at workplace. In this 25 people are favour with this statement whereas 5 respondents
does not have any idea about the this theme.
Theme 4: Set Realistic goals is an effective way used by SSS to increase employee
productivity and attrition level.
Q4) What are the way used by SSS to increase employee
productivity and attrition level?
Frequency
a) Set Realistic goals 15
b) Improve workplace condition 9
c) Train and develop employees 6
11
25
5
a) Yes
b) No

Interpretation: It is crucial for organization to improve employee productivity to attain
success. In this 15 out of 30 people think that set realistic goal is an effective way to improve
productivity of workers, 9 respondents said that improve workplace condition is also effective.
On the other side, 6 participants give their views that training and develop employees is an
effectual way to increase employee productivity.
Theme 5: Employee disengagement is the challenge faced by company in improving
employee’s productivity at workplace.
Q5) What are the challenges faced by company in improving
employee’s productivity at workplace?
Frequency
a) Employee disengagement 15
b) Ineffective performance management 10
c) Non -work related reasons 5
12
15
9
6
a) Set Realistic goals
b) Improve workplace condition
c) Train and develop
employees

Interpretation: While improving employee productivity at workplace, company face
various issues that negatively impact on their performance. In this, 15 people said that employee
disengagement is a major issue, 10 people think that ineffective performance management is a
challenge and on the other side, 5 participants give their views that non-work related reasons are
the challenges that faced by company in improving employees efficiency and productivity as
well.
Theme 6: Working dissatisfaction in employee may hamper on another workers
performance at workplace.
Q6) Is working dissatisfaction of employee may hamper on another
workers performance at workplace?
Frequency
a) Yes 25
b) No 5
13
15
10
5
a) Employee disengagement
b) Ineffective performance
management
c) Non -work related
reasons

Interpretation: In business organization different situation are occur which negatively
impact on workers performance. In context of this, 25 out of 30 people think that working
dissatisfaction is main reason that negatively impact on their working efficiency at workplace.
On the other hand, 5 people are think that working dissatisfaction does not put negative impact
on employees performance.
Theme 7: Conflicts among workers is the main reason for employees within SSS.
Q7) As per your views, what are the reasons for employee
behaviour within SSS?
Frequency
a) Conflicts among workers 13
b) Unethical culture 12
c) Unfair rewards 5
14
25
5
a) Yes
b) No

Interpretation: Workers are the backbone of the company but they also face issues at
workplace that may negatively impact on their overall performance level. In this, 13 people are
think that conflict among workers is the main reason faced by employees. Furthermore, 12
people said that unethical culture is the reason and 5 respondents are give their views that unfair
rewards is the reason for workers at workplace that reduce their productivity level.
Theme 8: Employee encouragement required at workplace to improve their productivity
level.
Q8) Is employee encouragement required at workplace to improve
their productivity level?
Frequency
a) Yes 20
b) No 10
15
13
12
5
a) Conflicts among workers
b) Unethical culture
c) Unfair rewards

Interpretation: as per mentioned graph, it can be examined that employee
encouragement is one of the essential for improving overall productivity level. In this context 20
people are favour with this statement and on the other hand, 10 are not aware about this
employee encouragement.
Theme 9: Leadership is the factor that affect employee behaviour at workplace.
Q9) What are the major factors that affect employee behaviour at
workplace?
Frequency
a) Leadership 12
b) Work culture 11
c) Job responsibilities 7
16
20
10
a) Yes
b) No

Interpretation: In business organization, different factors are there that directly affect the
employee behaviour at workplace. In this, 12 people said that leadership is a major factor, 11
people are favour with work culture and 7 are think that job responsibilities are the vital factors
that affect the employee behaviour.
CHAPTER 5: CONCLUSION AND RECOMMENDATION
Conclusion
From the above mentioned report it can be concluded that employee behaviour is one of
the important aspect within the organisation that may influence entire activities at workplace
related with workers. In this, manager is responsible for providing better training and
development programs to entire workers to make them productive towards the specified goals
and objectives. This may directly contribute in enhancing overall performance of the company.
Along with this, various reason are there like job dissatisfaction, Conflicts among workers,
Unethical culture, Unfair rewards faced by workers at workplace that may negatively impact on
their performance level at workplace.
Recommendation
As per discussion research it has be recommend that, employee needs to behave politely
to make working activities and environment positive. By this they can easily perform their task
17
12
11
7
a) Leadership
b) Work culture
c) Job responsibilities

and improve their productivity level. Along with this, company should analyse workers’
performance by communicating with them and also provide better motivation to effectively
perform their task. By setting clear and realistic goals is also an effective way to increase
employee productivity at workplace. By proving proper training and development activities by
which company can easily controlled adverse behaviour of employee at workplace. This may
improve the overall performance of SSS and its workers as well.
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