Leadership and Management Strategies for Imperial Hotel: A Report

This report examines the leadership and management challenges faced by the Imperial Hotel, a 4-star international hotel in London. The analysis focuses on the negative impacts of poor leadership and management, including high staff turnover and declining profitability. The report reviews management theories, particularly system theory, to understand the problems and proposes solutions such as leading by example, improving monitoring procedures, incentivizing supportive management, and fostering cross-departmental collaboration. The justification section highlights the negative consequences of poor leadership and the need for effective strategies. The conclusion summarizes the importance of good management and leadership for attracting talent, improving guest satisfaction, and achieving organizational goals. This report provides a detailed analysis of the Imperial Hotel's situation and suggests actionable steps for improvement.

Introduction to management

Table of Contents
INTRODUCTION...........................................................................................................................1
A review of management theory.................................................................................................1
Presenting the problem................................................................................................................2
Justification of the problem.........................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Management is the simple process which is deal with the controlling things as well as
people. The report main aim is to provide the importance of management in a business. The
present report is based upon a case scenario of Imperial Hotel which is one of the leading hotel in
London and it is well known international hotel with a brand chain of 4 star market. Hotel
provide best facility of rooms and conference facility which help to attract wide range of
customers. There are various department who operates their function in well mannered but on the
other side, due to poor leadership the brand image of the hotel become deteriorated and also
affect the overall profitability.
Report analyse the problem i.e. poor leadership and management by the previous general
manager as well as supervisors through which the Imperial Hotel is suffer and also provide the
suggestions in order to overcome those problem so that it will help a company for their better
performance and achieve the further level of success.
A review of management theory
As the Imperial hotel suffer from the problem of poor leadership and management by
previous head of department and as a result there is a high level of staff turnover and also loss of
sales performance. As a result, the entire working performance of the company got affected and
it suffer from loss of sales and profit (Liu and et.al., 2016). For this problem and poor
management system, the lead of Imperial Hotel can also be used system theory in which
managers of a company can easily understand the system and also recognize how different
system will directly affect the worker and on the other hand how worker affect the system around
them. This theory also help Managers of Imperial hotel to examine the pattern as well as events
in their workplace and by analysing this it will help them to coordinate with their employees and
manage the work in a team in order to achieve the overall goals and mission of an organization.
It has been analysed that Imperial hotel is suffer from poor leadership and management
and this is so because the previous manager of a company did not realize or apply the system
theory in their work place. As the theory states that without analysing the actual system of a
company, no one can work in more effective and efficient way. Therefore, it is quite necessary
for the Imperial hotel to use this into the working place. As good management and leadership
helps a company to lead it for further level of success. System theory also help a hotel to work in
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a collective way and further it also assist their employees for their future growth and attain all
defined goals as well as objectives of a company. It has been realized by Pater Fransworth that
due to improper review of the working performance of their employees, it will directly affect the
company's overall performance (Rutherford and Meier, 2015). Therefore, if the managers applied
the system theory in their past performance then it will be helpful for them to applied this in their
working area. Hence, through system theory the company's overall management system can be
helpful for raising their overall performance.
Presenting the problem
As Imperial hotel is faces the problem of poor leadership and low management system
which needs to be overcome by Pater Fransworth. Due to this problem, the company is actually
face lower production level and lower profitability. This poor leadership also includes the poor
monitoring and control procedure and as a result, there is low level of production and high level
of staff turnover (Wang and et.al., 2014). As the previous manager of the company have no
proper skills and therefore, this further disappointing the sales performance. The hotel deals with
different department and they also have their own roles as well as responsibilities through which
it creates many issues about the quality of leadership and management. This problem leads to
many result such as, many employees left their job and due to which the production level of the
company got decreases.
Another result of this problem is such that due to lack of leadership, employees of the
company are not able to perform well in their working hours. Therefore, Peter Fransworth
analyses the gap in good management as an opportunities in order to attract most talented
workers (Bolman and Deal, 2017). Due to lack of management skills as well as leadership, tit
also leads to poor result of their guest satisfaction. Hence, there is a need to improve the actual
working of the their employees and through proper monitoring and taking feedback from their
customers it will help to overcome the problem. Therefore, to overcome this problem, Peter
Fransworth suggest many solutions which help to slows down the problem of Imperial Hotel and
these are mentioned below:
 Lead by Example: It is the best solution that leads a Imperial Hotel and can overcome
the problem of poor leadership and management. If Peter Fransworth lead a team with
proper example and through practical example, it will help a team to attain all their goals
and objectives in prescribed time (Tannenbaum and Schmidt, 2017). It has been analysed
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that good leaders always lead a team with an example. In Imperial Hotel, the leader of a
hotel should be sensitive and always take time in order to make their employees feel
special regarding their work. Another thing, which Peter can also chooses in order to
overcome from this problem is to analyse the needs of people and wants them as a valid
and always review the performance of their employees and through this way, managers
of the company also realize that through respecting their employees it will help them to
take the employees difference and it further affect the decision of the managers. Hence,
leaders must have the skills which further help to lead an entire team of the company in
an effective way and attain all goals and objectives of the company.
 Review monitoring procedures and IT supportive- Monitoring is that sequence which
has been planned in terms of observations and measurement in order to assess about
control of critical control point and also produce accurate record for future use for
verifying (Combe, 2014). Thus, to maintain the requirements and supervision Imperial
hotel must keep policies and assessments of risk under review. It supports are those
experts of computers who provides knowledge. The cited hotel must share full range of
IT support for those who actually need help having problems with its computer systems.
 Incentivise supportive management- this is the process in terms of offering benefits to
the employees in order to achieve certain goals. Thus, with the performance of critical
employees, goals, market data, managers can gain greater visibility and insights in terms
of rewards and performance that helps them to allocate bonus in easy and smooth
manner. The leaders and managers of Imperial Hotel must reward the employee with
certain bonus for their hard efforts. This will help them in motivating workers that are
involved and achieve high profitability. Incentives play significant role in the hotel in
order to keep the employees motivated and interested in their work. The cited hotel must
match their value with the rewards. It has great importance as it helps in driving the
productivity. Hence, multiple research helps in studying and surveying across years that
shows feeling which is appreciated and is a key driver to engage the employees in
Imperial hotel. It is a scheme that is formal and used in promoting or encouraging
specific actions or behaviour by a particular group of people within a particular period.
 Devise cross department collaboration- this is known as the group of people having
differentiation in expertise of a particular functions and are coming together in order to
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work together and achieve common goals (Anderson and et.al., 2018). The team is
nothing but simply a group of people from various departments across the hotel and
works for solving a specific problem. The team that is grouped has the potential of
implementing improvements that are important in the Imperial hotel in maintaining the
leadership skills and is the most powerful tool in continuous improvement and also in the
culture of the cited hotel. If the Imperial hotel will adopt this strategy as a solution of
bringing all the skilled and specialised worker to perform for a particular task. This will
motivate employees and build interest of those workers in order to perform that task
which they have good talent and skills or knowledge. This will help in maintaining good
quality of the product and services of hotel and will also leads in increasing profitability.
Justification of the problem
In the organisation, poor leadership and management create negative impact on the
results. Therefore, it is important to simplify this issue in appropriate manner (Hislop, Bosua and
Helms, 2018.). With this regard, it can be stated that staff turnover in Imperial Hotel is very high
which need to be reduced to adopt appropriate control procedure. Furthermore, it also
ascertained appropriate work in monitoring and controlling procedure that adopted to resolving
control procedure. With the help of planned strategy, it can be stated that problems are also
encountered to solve issue at workplace. General manager left the hotel so that sales
performances of the organisation is also low that create negative impact on the results. Moreover,
skilled leader must be appointed at workplace who support to solve problems and issues to take
initial suggestions for control procedures.
Ineffective leadership and management including poor monitoring and control procedures
(Wang, Clay and Forsgren, 2015). There are several performances of the organisation also need
to successfully developed for appropriate leadership style. In this regard, systematic leadership
style has been adopted to focus on standard performances for reporting practices with specific
complaints. There are several solution has been made to solve this issue of the business such as
lead with example, in which leaders of the organisation work through focus on the employees
need and requirement. It assists to focus on the managing appropriate work to lead with example.
Furthermore, another solution in this process also develop with review monitoring procedures
and IT supports. It assists to focus on the work and continuing checking of work that done in the
chosen organisation. Furthermore, it also assists to focus on managing future performance that
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can take support to promote management and leadership results at workplace. With the help
of incentive program, there are several employees motivated to accomplish organisational goals.
As a result, it assists to take support in the management and focus on the desired level of results
in business. With the help of devise cross department collaboration, it can be stated that distinct
lack of leadership and supportive management work successfully develop in the business. Devise
cross department collaboration, it can be stated that Imperial Hotel will able to communicate
successful program at workplace. Hence, all members can take participation in positive manner
to promote functions at chosen business environment.
CONCLUSION
From the above report, it can be stated that good management assists to increase
opportunities that attract talented people to perform several functions. With this regard, leaders
and managers perform tasks which is important to sees past management work with purely task
oriented work. Strong leadership and collaboration between departments also assists to
complaints from guest so that poor communication also arises at workplace. Furthermore, report
summarised about solution that can be made to consider supportive management. In addition to
this, supportive management activities also successfully develop between different department to
promote leadership characteristics. At last, justification of the problem also explained that would
be beneficial to attain more effectiveness at workplace. In this regard, solution must be
implement in Imperial Hotel to solve issue of leadership and management.
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REFERENCES
Books and Journal
Anderson, D.R. and et.al., 2018. An Introduction to Management Science: Quantitative
Approach. Cengage learning.
Bolman, L. G. and Deal, T. E., 2017. Reframing organizations: Artistry, choice, and leadership.
John Wiley & Sons.
Combe, C., 2014. Introduction to management. Oxford University Press.
Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A critical
introduction. Oxford University Press.
Liu, S. and et.al., 2016. New progress of grey system theory in the new millennium. Grey
Systems: Theory and Application. 6(1). pp.2-31.
Rutherford, A. and Meier, K. J., 2015. Managerial Goals in a Performance‐Driven System:
Theory and Empirical Tests in Higher Education. Public Administration. 93(1). pp.17-33.
Tannenbaum, R. and Schmidt, W. H., 2017. How to choose a leadership pattern. In Leadership
Perspectives (pp. 75-84). Routledge.
Wang, X. and et.al., 2014. Grey System Theory based prediction for topic trend on
Internet. Engineering Applications of Artificial Intelligence. 29. pp.191-200.
Wang, X., Clay, P.F. and Forsgren, N., 2015. Encouraging knowledge contribution in IT
support: social context and the differential effects of motivation type. Journal of Knowledge
Management. 19(2). pp.315-333.
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