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Improvement of Customer Experience in Telstra: Project Management and Risk Analysis

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Added on  2022/11/17

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AI Summary
This report discusses the project management and risk analysis involved in improving customer experience in Telstra, the biggest telecommunication organization in Australia. It covers the company background, strategic audit, understanding customer experience, identification of one area of investment, project management methodology and project scheduling, evaluation and monitoring the impact of investment, stakeholder management and high-level communication plan.

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