Improving Communication Skills for Effective Leadership

This report discusses the importance of communication skills for effective leadership and how to improve them. The author identifies communication as a critical aspect of leadership and highlights its role in fostering creativity and innovation in the business. The report includes an action plan to enhance communication skills, which includes reading, understanding the audience, attending workshops, being honest and transparent, learning non-verbal communication, timing communication, maintaining a positive attitude, and being open to learning. The author concludes that improving communication skills will help in becoming a better leader and fostering innovation and creativity in the business.

Leadership for innovation
Self-reflection

Leadership for innovation 1
Introduction
Leadership is the ability of an individual to lead a group of people or an organization. Leadership plays a
significant role in the growth of an individual. The ability to be a good leader opens several doors of
opportunity and growth. A leader is bestowed upon with the responsibility of motivating team
members, guiding them, being their mentor and leading by example (Arnold & Boggs, 2015). There are
several attributes of an individual’s personality that make him or her a good leader. Leadership had
always been important to me as I encountered several leadership roles and opportunities in my life.
These opportunities have shaped my personality for the better. This report throws light upon certain
attributes of my personality that I would like to change in order to be a better leader. Through this
course, I have been able to reflect upon my leadership abilities. This has helped me in identifying my
weaknesses as a leader.
Communication: Relevance, significance and contribution.
The first area of leadership that I would like to make a more effective contribution to is communication.
Communication is a significant aspect of leadership. A great leader must be able to efficiently
communicate with followers. In fact the role of communication within any organization has been largely
underrated. It is now that researchers and experts have been able to understand the significance of
communication in the business.
With time, the business environment as well as organizational cultures are also largely changing. Gone
are the days where businesses were highly centralized and communication was minimum. Today
individual stakeholders of the business are involved in the decision making processes and leaders of the
business cheer for transparency of information throughout the organization (Boies, Fiset & Gill, 2015).
Therefore communication forms the very backbone over which the business functions. This is why it is
imperative that the leaders of the business possess excellent communication skills.
Stakeholder management is a critical responsibility of an organization’s leader. Stakeholders include all
the individuals that are associated with the business. Stakeholders can be external or internal to the
environment. For long term sustainability of any business, it is recommended that the stakeholders of
the business are effectively managed (Bolden, 2016). In order to achieve that, communication is very
important. It is effective communication bridges the gap between stakeholders’ needs and the
organization’s management.

Leadership for innovation 2
Communication as an area of leadership fosters creativity and innovation in the business. It also helps
the leader in dealing with uncertainty and addressing existing issues with effectiveness and efficacy
(Headman, 2016). As mentioned before, organizational cultures are changing. With the advent of
organizational communication and transparency, different stakeholders participate in the decision
making process. During this process, it is only effective and competent communication among the
concerned stakeholders that leads to innovation and creativity in the business (Men, 2014).
Communication breeds ground for people to think out of the box, step out of their comfort zone and
experiment. A new idea introduced by any employee in the business is discussed with the team. The
high levels of decentralization has also allowed employees to debate over new ideas, critically analyse
them and then innovatively implement them in the business. Therefore communication is highly
essential for any organization to remain creative. The leaders of the business must definitely be able to
communicate in a manner that encourages employees to be creative and innovate with new ideas
leading to the growth of the business. Such factors also lead to increased risk appetite of the business as
well as an improved organizational culture.
The team dynamics as well as the group culture is largely dependent on the team’s leader. A leader is
bestowed upon with the responsibility of ensuring a positive team culture and an optimistic working
environment for the entire team (Brandt, 2016). In order to achieve this, conflicts and issues must be
addressed hands on and actions must be taken to resolve the same. Communication again, plays a
significant role in addressing team conflicts. Similarly, an organization is often faced with uncertain
scenarios. During such situations too, transparent communication among team members is highly
important. It helps people in working together with effective coordination and facing the uncertain
situation head on in the most productive and profitable manner. A lack of communication in such
situations would allow the issue to take the better of the business and the impact of the same can be
gigantic. Therefore it is very important that employees of the organization as well as other stakeholders
are encouraged to indulge in transparent communicate with each other. This not only improves business
culture but also helps organizations in facing unexpected situations effectively.
The role of communication in any organization is highly critical. This is why I would surely like to work
upon this ability of mine and improve my communication skills so that as a leader I am able to lead my
team in unexpected situation, in the face of conflict and ensure that my team can coordinate efficiently
and accomplish shared goals. This is why my development goal is to improve my communication skills.
This includes both verbal as well as written communication (Mikkelson, York & Arritola, 2015). As a

Leadership for innovation 3
leader, I should be able to communicate with my team members, guide them, be a mentor for them,
understand them and address the issues faced by them. Poor communication also takes a toll of the
confidence of an individual. A leader must always be confident so that the team members can look up to
the leader and be inspired (Kouzes, 2014). If the leader is not confident then he or she will never be able
to lead by example. This is why I wish to improve my communication skills as I am sure that this will also
help me in addressing the problem of lack of confidence.
If I will be able to develop and improve upon my communication skills, I am sure I would be a more
confident leader. As a leader with good communication, I will ensure that there is absolute transparency
of communication within the entire team. Leadership is not just about giving orders and having your
team members follow them. Rather, effective leadership is about building strong and solid relationships
with those in the team and be their guide and mentor. This is only possible with communication.
Therefore upon improving my communication skills, I would ensure that I am there for my team.
Through communication, I would also try to build a strong bond with them. This would help me in
getting to know them better and hence I would be able to effectively contribute as a leader in their lives.
Upon improving my communication skills and being more confident, I would also lead my team by
example. A leader must always lead by example. This results in increased trust in the leader’s ability by
the team members. A lot of time, new age organizations have witnessed a lack of respect for leaders.
This is because even leaders must be able to earn respect from their team members rather than simply
expecting the team to respect them owing to their designation (Shamir & Shamir, 2018). Therefore in
order to earn respect, leaders must lead by example and prove their competence to their team
members. I am sure that improving my communication skills and level of confidence will positively
contribute to my leadership as it will help me in leading by example.
Feedback is important for the growth of any individual. Great leaders always aim to improve themselves
as well as their followers. Therefore a good leader must always offer feedback to his or her team
members so that they can identify their weaknesses and improve upon the same. Leaders across the
business must be able to offer feedback to their team members. Offering feedback is not always as easy
as it sounds. It required highly competent communication skills. Not every leader is meant for difficult
conversations. But with improved communication, I hope I will be able to offer feedback to my team
members. This would ensure their long term growth and sustainability in the business.

Leadership for innovation 4
Another important responsibility of the leader is to set goals for the team as well as for individual
members of the team. Setting goals is a critical task and requires time and effort. But most importantly,
the process of setting clear and SMART (specific, measurable, attainable, realistic and time bound) goals
requires communication between the leader and the team members. This ensures that the goals that
are being set for individual members are SMART in nature. At the same time, if the goals for team
members are set post a transparent communication between the leader and team members then they
are all the way more accountable to achieve those goals (Rosenbach, 2018). Therefore, upon improving
my communication skills, I would be able to also enhance my leadership ability to set clear goals for
individual team members. In the long run, this would lead to improved organizational performance and
team’s effectiveness.
Action plan to improve communication skills.
Given the importance of communication skills for effective leadership, I have decided to work upon
myself and improve my communication ability. There are certain steps that can be taken to accomplish
the same and hence I have devised an action plan which will guide me in improving my ability to
communicate. The action plan has been finalized post discussion with my teacher, family members,
friends and my project partner. Through this process, I have been able to seek feedback on the plan.
Reading plays a vital role in an individual’s communication skills. Several people mentioned to me that I
must start reading books, journals, articles or blog in order to enhance my communication skills. Reading
books develop individual grammar and vocabulary in a very interesting manner. Therefore I have
decided that I would surely try to spend a small part of the day in reading books or blogs from the
internet.
Understanding the audience is a key to communicate effectively. Therefore as a leader, I would like to
know and understand my team members and make sure they are comfortable. There are different ways
of communicating with a different audience. Hence as a leader, I would try to identify the form and
mode of communication that my team members are comfortable with.
There are several workshops that take place online as well as in learning centres. The aim of these
workshops is to make people comfortable with communicating, ensuring that people can communicate
effectively and to basically enhance the quality of communication in an individual’s life. I would surely
plan to attend these workshops and see if they are effective or not.

Leadership for innovation 5
One of the most basic principle of effective communication is honesty and integrity. For any
communication to take place in a transparent and trustworthy manner, it is important that the people
involved are honest with each other and have faith in each other. As a leader, I would surely try to work
towards bringing in transparency in the team. I would be honest with my team members and ensure
that we as a team can trust one another.
One of the most important things that I learnt through a course is that non-verbal communication is also
a significant part of communication. Our body language, gestures, pose and hand movements also
impact the quality of the conversations that we have with people. I would surely learn more about this
non-verbal communication and work towards ensuring that I can make people that I communicate with
comfortable. There are several workshops as well as online videos and tutorials to learn non-verbal
communication.
For a leader, it is critical to time communication. The leader must be able to understand what to speak
when and to whom. This timing is critical and must be understood. Consistent feedback is also the key to
improving communication skills. As an individual as well as a leader, I would continually seek feedback
upon my communication skills. I would take the feedback positively so that I can work upon it and
improve my ability to be a good communicator and a good leader.
As an individual, I have always been a relatively shy and introvert person. This is why I feel a lack of
confidence in communicating with other people. However, in order to improve upon my communication
skills, I would try my best to communicate more with people and make myself with the idea of
communication. As leaders, people have to communicate and deal with different kinds of people and
hence it is important the leader is comfortable in communicating with people.
While conducting meetings (team or individual), I would surely be prepared and take into account small
details like planning for the meeting, structuring the meeting, writing down important points,
summarizing the meeting, sending an agenda before the meeting and timing my meetings effectively.
This would help me communicate better in my meetings with my team members.
Most importantly maintaining a positive attitude is central to be a good communicator. I would try my
best to be optimistic and treat people with respect. This would help me in interacting with people with
dignity and will also help people in being comfortable with me.
As an individual or as a leader, it is important that people are open to learning. Hence I would ensure
that I am open to learning and if I am face any problems owing to my communication skills, I would

Leadership for innovation 6
accept it openly and address it in an honest manner. This would help me learn from my mistakes and
will be guiding light for the future.
Conclusion
Communication is central to leadership and this is why I have decided to work upon my ability to
communicate with people. I am sure that improving my communication skills will helping me in
becoming a better leader and fostering innovation and creativity in the business. Effective
communication brings in transparency in the organization and allows direction to information.
Communication is also critical to the organization’s culture. A leader must be able to communicate with
efficacy, assertiveness and dignity. This would help the entire team in creating a culture of open
communication, trust and honesty. Communication is also pivotal to setting clear goals and addressing
issues with hinder the accomplishment of these goals.
Communication skills can be improved by sheer dedication, continued efforts and consistent feedback. I
have decided to indulge in reading more, being more prepared, practicing my communications and
seeking feedback from others in order to improve my communication skills. I am sure that these skills
would be pivotal to my leadership abilities and would assist me in my growth and development as a
leader and as an individual.

Leadership for innovation 7
References
Arnold, E.C. and Boggs, K.U., 2015. Interpersonal Relationships-E-Book: Professional Communication
Skills for Nurses. Elsevier Health Sciences. United Kingdom.
Boies, K., Fiset, J. and Gill, H., 2015. Communication and trust are key: Unlocking the relationship
between leadership and team performance and creativity. The Leadership Quarterly, 26(6), pp.1080-
1094.
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook of
leadership and management development (pp. 143-158). Routledge. United Kingdom.
Brandt, T, 2016. Transformational leadership and communication style of Finnish CEOs. Communication
Research Reports, 33(2), pp.119-127.
Hedman, E., 2016. Leadership Team Tool for better meaning making: Developing leadership team
communication and reflexivity. Journal of Management Development, 35(5), pp.592-605.
Kouzes, J.M., 2014. The Five Practices of Exemplary Leadership-Technology (Vol. 292). John Wiley &
Sons. United States.
Men, L.R., 2014. Strategic internal communication: Transformational leadership, communication
channels, and employee satisfaction. Management Communication Quarterly, 28(2), pp.264-284.
Mikkelson, A.C., York, J.A. and Arritola, J., 2015. Communication competence, leadership behaviors, and
employee outcomes in supervisor-employee relationships. Business and Professional Communication
Quarterly, 78(3), pp.336-354.
Rosenbach, W.E., 2018. Contemporary issues in leadership. Routledge. United Kingdom.
Shamir, B. and Eilam-Shamir, G., 2018. “What’s your story?” A life-stories approach to authentic
leadership development. In Leadership Now: Reflections on the Legacy of Boas Shamir(pp. 51-76).
Emerald Publishing Limited. India.