Recommendations to Improve LTR Operations and Business Systems

The LTR company needs to enhance team service, improve communication, customer service, provide effective training, manage day-to-day operations, assess the power of the business system, put employees first, choose effective marketing channels, keep updated with the changing trends, measure performance, and inspire and motivate employees. These recommendations are supported by high-quality evidence.

Give reasoned recommendations to improve
andor add to the LTR operations and business
systems from the Case Study Support your
recommendations with hi

Table of Contents
INTRODUCTION...........................................................................................................................1
Give reasoned recommendations to improve and/or add to the quality to the LTR operations and
business systems from the Case Study. Support your recommendations with high quality
evidence...........................................................................................................................................1
REFERENCES................................................................................................................................5

INTRODUCTION
The following case study is about the LTR which is considered as a Housing Association which
is situated in Luton with the mission and aim to provide with suitable housing for local
community people which helps in focusing particularly on providing support and assistance to
helpless individuals. LTR carry out its business operations from its main central office which is
headquartered in the town centre of Luton but also used to own and control several other
different housing blocks which is split into general housing purpose and in supported housing.
The department related to general housing purpose is controlled by separate different functional
teams in the company which is responsible for managing and tracking problems existing in their
area. The department related to supported housing is also controlled by functional teams by
following same system in order to manage their effective facilities and also provided with a
personal coach with every resident which helps in assessing and analysing the needs and wants
of the individuals in order to arrange and manage support services as and when required by the
person (Bamata, 2018). Each of the assigned team is responsible for supporting the persons
which helps in retaining and tracking information needed for evaluating the areas by using
emailed requests.
Give reasoned recommendations to improve and/or add to the quality to the
LTR operations and business systems from the Case Study. Support your
recommendations with high quality evidence.
The LTR company is mainly focused on improving the facility of the housing for those people
who do not have place to live. They mainly focus on providing housing facility to young people
like students of the age 16 to 25, flats for old age people, two hostels for mothers who are of
young age between 16 to 25. The company has separate departments for carrying out the
business operations smoothly and appropriately in the competitive business environment. The
company mainly solve issues or problems of the residents by giving the facility of customer
service team. Employees plays an important role in analysing the business operations and in
attaining high growth and success in the market (Csősz and Szeghy-Gayer, 2021). For running a
successful business simply means having the right type of departments which helps in carrying
out the business functions effciently and with safe procedures and processes. There are several
recommendations that company must adopt for improving its operations and business systems in
order to gain more customer base and market share in the highly competitive business market.
 Enhancing team service - It is recommended to the company that it enhances the team
work in order to retain and manage the customers for long period of time. The finance
team must use appropriate word documents and excel spreadsheets for maintaining the
record in a proper and deliberate way. This helps in managing all the finances of the
company which results in high employee retention and engagement for increased growth
and productivity (Hoffmann and Thommes, 2020).
 Improved communication - The company must focus on implementing better strategies
so that communication between different departments gets improved in order to gain
more profitability. For improving the communication online the company needs to share
important information by daily news letter's which helps in delivering information in
morning time. The manager must focus on giving reminders through e-mail as employees
forget to check the mails and sometimes ignore the important information to be delivered.
 Improving customer service - The customer service needs to be improved in the
company for improving the operations of the business for enhancing the facility of the
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residents (Lamminpää, 2018). The company must focus on providing improved
performance of employees in order to increase productivity and satisfaction of residents
which helps in improving the results of residents. Managers often look for gaining value
and importance of employees in the company so that they deliver best service to the
customer which results in improving the performance of the business.
 Providing effective training - Regular training on carrying out the operations of the
business and how to operate the system of the company helps in increasing the
knowledge and skills of employees for increased performance and productivity of the
company in the competitive market. Posting cheat documents and sheets, establishing a
proper coach methodology and documenting SOPs is considered as the best training
methods in the company which also helps in improving the business operations and
system.
 Managing day to day operations - With the surge of Covid-19 in the economy globally
has a adverse effect on the profitability and growth of the LTR in the business market.
Thus, it is suggested that the company must offer work from facility to all its employees
in order to keep them protected from the effect of the virus. Building strong
communication and collaboration methods for residences of the Luton town is important
as it helps in improving the process of remote working in the company. Finance team,
customer service team, senior management team and general administration team must
keep effective coordination among them for better communication which helps in
providing better services to the residents by sitting at home.
 Assessing the power of the business system - It is recommended to the company that
they must adopt better technology that helps in assessing the system which helps in
identifying the weak area. This helps the company in gaining knowledge about the new
and advance technology that other companies use to gather collective information which
is more valuable and important. This also helps in delivering better services by the
employees as they are fully trained about the technology that the company is using for
improving the business operations (Luttmer, 2021).
 Put employees first - It is recommended to the company to place employees as the top
priority as they helps in achieving the predetermined goals and objectives of the company
in the highly competitive business environment. To train, retain and grow employees
within the company must be the main goal of the company which helps in delivering
better services to the customers which results in gaining more value and importance in
the business environment. To keep employees focused on increasing productivity is more
important as it helps in gaining more growth and satisfaction while working towards
achieving the goals and objectives of the company.
 Choose effective marketing channels - For building a strong image in the market, it is
recommended to the company to choose a best marketing channel that helps in gaining
more customers and market share. Marketing channel plays an important role as it helps
in achieving high success and growth in the competitive market and also helps in
improving the morale and motivation of employees while performing tasks (Paananen,
2020). Customers are more attracted towards company which creates a good content and
attractive pictures to choose their product over other rival competitor companies.
 Keep updated with the changing trends - It is important for the company to keep itself
updated with the changing market trends which helps in gaining high success and growth
in the market. As with the effect of Covid-19 pandemic has changed the needs and wants
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of customers and this forced the company to make several changes in order to improve
their satisfaction and behaviour. By regularly checking up with the changing trends helps
the company in sustaining the competitive environment and also helps in bringing new
innovative and creative ideas which improves the business operations of the company.
The company needs to be aware about the changing trends as it helps in gaining new
knowledge and in hiring best practices for creating a positive working environment for
employees which further results in improving the morale and motivation level of
employees.
 Measuring performance - Measuring performance of employees is necessary in the
company as it helps in identifying the weak and strong areas in order to improve their
performance so that they produce better results in the competitive market. This helps the
company in evaluating the performance of employees so that the company can provide
better services to the customers of the company on the situation of Covid-19 pandemic.
Using better performance measuring techniques which helps in gathering accurate and
correct information about them which helps in taking smart decisions for carrying out the
business operations smoothly and appropriately for reviewing the data properly.
 Inspire and motivate employees - Inspiring and motivating employees is the major task
of every company that must be considered for attaining high growth and success in the
competitive market and also in the pandemic situation. Motivating employees in the
company is important as it helps in achieving the desired aims and objectives which
results in enhancing the business operations and system. This also helps in engaging and
retaining employees in the company for long period of time which results in gaining high
success in the competitive market. As motivated employees tends to produce high
productivity in the company which results in better performance.
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2. Present a Project Plan to implement your operational recommendations, including, at
minimum, a WBS (Work Breakdown Structure), Network Diagram and attempt at CPA,
Risk Management Plan and proposed Budget
Projects plan refers to a formal document which is designed to guide and control the
processes of a project which is being undertaken.
Timescale
Activity Timescale
Project Implementation timescale 75 Days
Realisation of Benefits 40 Days
Luton town residence will be solving the problem related to its communication and the
collaboration with the aid of implementing and choosing the new technique with the help
of the business model. The implementation of this new project which is being taken up
consists of different new set of activities which are going to be further used to have an
effectively come to a different conclusion. The timescale of the project implementation
will be around 75 days where in each time frame there given a particular time frame. The
different steps identified with the help of Gantt Chart are allotted in the different time
frames of 10 days, 15 days, 15 days, 25 days, and 10 days and will be constituted around
75 days.
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Further the organization would be examining the condition after adapting new
set of communication related tools and techniques present with the company. Such
period of evaluation would be considering realisation of advantages and merits that
would take approximately 40 days. After completion of 40 days the business would be
able to state if they have derived the benefits that were predicted or not. The
realisation of benefits time scale would also be incurring a range of expenses as the
present time would be concentrating on management and maintenance of tools and
techniques. If the organization can facilitate successful collaboration and
communication, and the new device can eliminate every problem identified in the
action plan, such as those related to mental health and inspiration factors, these
advantages will be recognized on a large scale because formalisation among workers
will be resolved. and casual communication vulnerabilities (Hoffmann, and Thommes,
2020). Also, the excessive spam and oversight issues of many email issues will be
addressed.
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Costs
Project cost: These costs will help fund the entire campaign. These include various expenses,
such as preparation costs, improvement financial commitments, and evaluation time required to
complete the task.
Operations and Maintenance costs: These are the costs associated with part renewal. For
example, consider, charges and costs, charges, etc (Paananen, 2020).
Funding’s from corporate budgets: Assets that will be allocated to the company's financial
plan will be assessed by calculating the activities of all tentative arrangements and affiliates. It
helps determine how much and when to decide on risk spending plans. In this case, the
overspending scheme will be used, as the association will soon cover the minimum cost of
starting amateur professional equipment.
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REFERENCES
Bamata, N.H., 2018. A framework to improve access to external finance by Small and Medium
Enterprise start-ups (Doctoral dissertation).
Csősz, L. and Szeghy-Gayer, V., 2021. Petitioners of Jewish Property in Košice: A Case Study
on the Holocaust and Local Society in a Slovak-Hungarian Border Region. Benyovsky
Latin, Irena. p.75.
Hoffmann, C. and Thommes, K., 2020. Can digital feedback increase employee performance and
energy efficiency in firms? Evidence from a field experiment. Journal of Economic
Behavior & Organization, 180. pp.49-65.
Lamminpää, O.O., 2018. Digitalization of the financial function in Finnish
corporations (Master's thesis).
Luttmer, E.F., 2021, May. Report of the Editor: American Economic Journal: Economic Policy.
In AEA Papers and Proceedings (Vol. 111, pp. 708-17)..
Paananen, T., 2020. Why and how do SMEs adopt and use financial management controls-A
comparative case study in three Finnish craft beer breweries.
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