Improving Organisational Performance: Tools, Techniques and Employee Well-being - A Case Study of BUNI Travel

This report discusses the tools and techniques that can help improve organisational performance, such as performance appraisals, 360-degree feedback, key performance indicators, personal development plans, rewards and recognition programs, and engagement and performance management software. It also explores the role of employee well-being in improving motivation and performance, including keeping workers loyal, creating competition, improving engagement, improving reputation, increasing productivity, and reducing absenteeism. The report includes a PESTLE analysis for BUNI Travel as well.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
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Table of Contents
Introduction................................................................................................................................3
What tools and techniques will help improve organisational performance?...........................3
The role of employee wellbeing in improving motivation and performance............................5
Conclusion .................................................................................................................................7
References..................................................................................................................................8
Appendix.....................................................................................................................................9
A PESTLE analysis for BUNI Travel.........................................................................................9
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Introduction
Organisation performance plays a significant role for achieving the goals and
objective in effective manner (Murphy, 2020). The company need to find effective way
in order to motivate their employees as well as improve their organisational
performance in better manner. The report is about a travelling company of Bolton
which is BUNI Travel. The report covers the various kinds of techniques and tools for
improving the performance of an organisation. It further describes the role of
employee well-being in influencing and improving the performance of the employees
in appropriate manner.
What tools and techniques will help improve
organisational performance?
Performance management describes the process for creating a motivated
working environment in order to make their employees effective to perform and help
in achieving the organisational goals and objectives in better manner (Halligan, 2017).
This makes essential for every organisation in order to support professional
management for making more skilled and experienced employees. This will aid in
increasing the competitive growth of the organisation in the market. In performance
management, various of techniques and tools are availability that help company in
improving the performance of overall organisation in proper manner. In context of
BUNI Travel, the techniques and tools that help its HR manager to improve their
organisation performance are mentioned below:
Performance Appraisals- This is most essential tool for the company in
order to improve their organisational performance in proper manner. This tool is used
to combine the goals of individual with the organisation goals in order to make them
to give their best in their performance. This also make crucial for the company to
develop honest and fair appraisal process that help in motivating the employees to
perform their task in proper manner. This makes management of BUNI Travel to
determine their employees who are not performing well and performing wrong job in
the organisation. This will help their HR manager to find effective appraisals that
helps in motivating the employees an also improve their organisational performance
in better manner.
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360-degree feedback- This tool is used to help HR manager of the
organisation to analyse and assess their external and internal employees and their
performance. This will also help in generating the answer for the several question
related to employees performance in better manner (Kumari and Singh, 2018). This
makes company to get detailed information in a report form about their employee
performance in order to analyse who are giving their best in their performance. The
report is confidential in nature and only presented by the managers of employees.
This makes HR manager of BUNI Travel to identify their employees in order to know
need proper training for giving their best in their performance.
Key Performance Indicators (KPIs)- This describes the most effective
performance tool that provide different methods for helping company in order to
measure the performance of their employees, projects and units in order to achieve
organisational goals in proper manner. This helps HR manager of BUNI Travel to
determine the present level of overall performance of the organisation for analysing
the potential of the organisation for achieving their objectives and goals.
Personal Development plans- It describes as a expertly and efficaciously
well created actions plans as per the wants, needs and awareness of the specific
actions that support organisation as well as personal development in proper manner.
This method is mainly used for the identification of different types of training and
development that are needed by the employees for improving their skills in order to
improve the overall performance of the organisation.
Rewards and Recognition Programs- This is also an effective techniques
that help company to improve their organisational performance (World Bank Group,
2017). This makes company to always rewards and praised the excellent
performance of their employees for making them highly motivated and give their best
for achieving the organisational goals in effective manner. If the company has
unrewarded and unrecognised working environment, makes their employee
demotivated which also affects the performance of the organisation in proper
manner. This makes HR management of the company to develop effective rewards
and recognition scheme for motivating their employees and makes them to perform
better. This makes HR manager of BUNI Travel to distributes its financial rewards in
between to their employees in order to make them motivated for giving their best and
help company to meet their organisational goals and objectives.
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A well-being scheme- It implies that the employees who does not feel good,
they cannot give their best in their performance and also affects the overall
performance of the organisation (Armstrong and Taylor, 2020). Burnt out, overworked
and overwhelmed employees are unproductive for the company and does not give
their best in the organisation. This makes HR manager of BUNI Travel to take
effective measures for maintaining well being of the employees for making them
productive for the company in order to give their best and achieve their
organisational goals and objectives.
Engagement, well-being and performance management software- It
describes that the performance of the employees, their engagement and productivity
are linked with the each other in the organisation. Employee engagement and
performance management software refers to an excellent tool which is used by the
company in order to manage employees engagement and performance within a
single platform. This will also used in determining the issues that affects the
performance of organisation and solution to solve these issues and help company to
achieve their organisational goals and objectives in proper manner. The use of this
software assist HR manager of BUNI Travel to collect the feedbacks of their
employees and determine the organisational engagement level in order to improve
overall performance of the organisation and employees for achieving their
organisational goals and objectives properly.
The role of employee wellbeing in improving motivation
and performance
Every organisation wants that their employees put their efforts very hard in
order to prove that they working hard in the organisation for achieving their goals and
objectives. Many times employees have to skip their lunch, sleep less and conduct
many more things in order to harm themselves in order to complete the task on time
and prove their managers as they are working hard in the working (Crane, 2017). This
leads their poor health and become unproductive in order to perform their task in
better manner. If the employees in the organisation are well rested and fed, their
emotional and physical needs are fulfil as well as feel happy while working the
organisation becomes more productive and effective. This makes important for every
organisation to focus on maintaining employees wellbeing in order to make them
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highly motivated in order to perform their task in better manner as well as help
company to achieve their goals in better manner. In respect of BUNI Travel, for
improving the performance and motivation in the organisation, the role of employee
well-being are mentioned below:
For keeping workers loyal to their organisation- This makes company to
provide various health perks to their employees such as nutrition programs within
organisation or comprehensive health plan in order to maintain their health and make
them to give their best in the organisation in order to achieve their goals in better
manner (Day and Penney, 2017). These health perks plays a significant role in
motivating the employees in order to make them to maintain healthy life goals and
enjoy performing the task efficiently. In context of BUNI Travel, if their HR manager
provide various facilities like on-site gym, membership in local gym and exercise
programs helps company to maintain their employees health and motivates them to
give their best in their performance.
Create competition to employ in their company- It describes that the
company who provides various effective health perks for their employees make
competition in the market in between the highly talented people in order to get job in
the organisation. This also creates opportunity for the company to get the chance in
order to recruit highly talented candidates in the organisation (Carbery and Lynch,
2018). In regards of BUNI Travel, it helps its HR manager in order to attract highly
talented candidates for their organisation and makes them to perform in effective
manner. This will company to enhance their competitive position in the market by
recruiting highly talented employees as well as meet their goals in better manner.
Improves the engagement of employees- Effective health perks makes
employees to feel good while performing in the organisation which makes company
to engaged their employees and helps in achieving the goals in effective manner.
This makes important for HR manager of BUNI Travel to provide healthy incentives
to their employees in order to make them engaged and motivated in order to give
their best in their performance.
Improves the reputation of the organisation- The company who provides
effective healthy perks and incentives to their employees will also makes their
effective reputation in the market. This will also helps in attracting the highly talented
people which improves their performance also. This makes HR manager of BUNI
Travel to make their focus on providing the best health incentives in order to make
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employees well being help companies to improve their reputation in the market. This
will also help company to become highly competitive for their strong competitors.
Employees becomes more productive and focused- If the employees get
proper nutrients and feel hydrated so, they give their best in the organisation and
becomes more focused as well as productive for the organisation. This will also help
company to achieve their goals in better manner (Laschinger and Read, 2017). This
makes important for HR manager of BUNI Travel to provide healthy snacks and
lunch to their employees in order to improve their health and makes them more
productive and focused in the organisation. This makes employees effective for the
organisation in order to complete the performance in better manner as well as
achieve their organisational goals and objectives.
Reduces the number of absenteeism- If the employees does not feel goods
while working in the organisation, they take more leave in the organisation. This
makes important for the company to make their focus on decreasing the number of
absenteeism in the organisation by providing proper health perks and incentives to
their employees. This helps HR manager of BUNI Travel to maintain employee well-
being and motivate them in order to give their best in the organisation.
Conclusion
From the above mentioned report, it is concluded that maintaining
organisational performance is the important for every organisation for getting best
outcomes and helps in meeting the goals. The tools and techniques that help
company to improve the performance of employees are 360 degree feedback,
performance appraisals, personal development plan, key performance indicators,
rewards and recognition programs, engagement, well-being and performance
management software as well as well-being schemes. For keeping workers loyal to
their organisation, Create competition to employ in their company, Improves the
engagement of employees, Improves the reputation of the organisation, Employees
becomes more productive and focused as well as Reduces the number of
absenteeism are some role of employee well-being that help company to improve
motivation and performance in the organisation.
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References
Books and Journals:
Armstrong, M. and Taylor, S., 2020. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Halligan, J., 2017. Reform design and performance in Australia and New Zealand.
In Transcending new public management (pp. 55-76). Routledge.
Kumari, N. and Singh, D., 2018. Impact of organizational culture on employee
performance. Prabandhan: Indian Journal of Management, 11(6), pp.53-63.
Murphy, K.R., 2020. Performance evaluation will not die, but it should. Human Resource
Management Journal, 30(1), pp.13-31.
World Bank Group, 2017. Driving Performance from the Center: Malaysia’s Experience
with PEMANDU. World Bank.
Carbery, R. and Lynch, R., 2018. 12: Health, Safety and Employee Wellbeing. Human
Resource Management, p.221.
Crane, M.F. ed., 2017. Managing for resilience: A practical guide for employee wellbeing
and organizational performance. Taylor & Francis.
Day, A. and Penney, S.A., 2017. Essential elements of organizational initiatives to improve
workplace wellbeing. In The Routledge companion to wellbeing at work (pp. 314-
331). Routledge.
Laschinger, H.S. and Read, E., 2017. Workplace empowerment and employee health and
wellbeing. In The Routledge Companion to Wellbeing at Work (pp. 182-196).
Routledge.
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Appendix
A PESTLE analysis for BUNI Travel
The PESTLE analysis is an effective tool which helps in determining the
macro-environment of the company in order to perform and survive more effectively.
Its consist 6 important of external environment which has been described below in
context of BUNI Travel:
Political- Linear regulation of government, political stability as well as friendly
across borders of the country are political factors that affects the business
environment of BUNI Travel in effective manner.
Economic- Effective economic models as well as increasing income level are
some economic factors that affects BUNI Travel.
Social- Cultural inquisitiveness, trend aspects as well as interracial harmony
in the society are some social factors of the country that affects the business
environment of BUNI Travel.
Technological- Easy availability of information as well as development in
transport sector are some technological factor for the country.
Legal- Easy accessibility of VISA and loans for tourist are some legal factors
that affects the business environment of BUNI Travel.
Environmental- Pollution cause by the tourists as well as climate changes
crisis are some environmental factors that affects the business environment of BUNI
Travel in adverse manner.
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