Improving Working Conditions for Technicians: A Case Study Reflection

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Case study reflection-strategic presentation
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Dear Sir,
Re: Response to Gary king subject study case
It is in reference to the incident related to the employee addressed above. The renowned
technician suffered severe back pains while on duty. He has a chronic low back condition for
the past twenty-five years. He however claims effectively managing the condition over the
years. The subject employee recorded statements on the incident. He seems to believe that
the injuries are work related. He has also pointed out potential areas that need to be adjusted
in the technical department. This will help create a better working condition for the
employees.
The incident was a revelation to the various issues that need to be addressed. In respect to the
fair work act 2009, shifts should be reviewed. The shifts should be adjusted to suits the work
pressure experienced. Currently, there is an increase in customer visits. This may result to an
employee left to manage the workshop alone. The workload will thus increase. A single
technician thus cannot effectively do all the work. This may lead to fatigue. Fatigue may
eventually lead long term consequences. This may include the severe back ache experienced
by the technician. The shifts should be tailored to fix this problem. They should ensure no
technician has more workload than they can handle.
The layout of the workshop reported to be unsuitable. The national employment standards
demands safe working environments. This facility should thus be employee friendly. This is
in respect to the many hours they spend working there (Shinar, 2017). The workshop is the
technicians’ primary workstation. The workbench is too high too comfortable work on. The
company should introduce benches with adjustable height. This will suit all technicians, as all
have varied heights. Adjustable-height working benches will thus ensure a more favorable
working environment.