Information System Project Management: Incorporating VRT in Blue Diamond Tour

Information System Project Management

EXECUTIVE SUMMERY
The project management is essential for improving the performance of project. It helps
to effectively manage all the activities of the project in successful manner. The project
management also helps for the expanding of ICT in any organization. In this context, on the basis
of case study the VRT enhances the visitors experience by providing better connectivity on the
remote location on the Australian highways. Due to this, management focuses on the
incorporating this technology. In this regard, the findings of current report reveals that the
effectual project management tools are helpful to implement new technology in the Blue
Diamond Tour and for enhancing the travelling experience of company’s customers. Hereby, the
project management software is also helpful in the several aspects of project including the
management of project cost, resources and time scheduling. Apart from this, it increases the
productivity of the project plan by analyzing cost and benefits of the proposed plan. However, to
enhance the effectiveness of VRT technology the management of Blue Diamond Tour should
focus on common workplace culture. Due to this, the continuous flow can establish in the regular
operation. Along with this, the management should also focus on the security backup of the
current plan.

Table of Contents
INTTRODUCTION.........................................................................................................................1
RROJECT PLAN.............................................................................................................................1
Assumption about Blue Mountain tours and Voice Recognition Technologies (VRT)
incorporation................................................................................................................................1
Summary of expanding ICT for incorporating VRT...................................................................2
Cost for incorporating VRT.........................................................................................................3
Resource structure for incorporating VRT..................................................................................4
Developing time sheet with key milestones of project................................................................5
Project plan of VRT.....................................................................................................................6
REPORT..........................................................................................................................................9
Cost benefit analysis with interpretation for non-technical board members...............................9
Recommendations for managing the project.............................................................................10
Implementation plan for VRT...................................................................................................11
Comprehensive post implementation plan.................................................................................15
CONCLUSION & RECOMMENDATIONS................................................................................16
REFERENCES..............................................................................................................................17

List of figures
Figure 1: PERT chart for Project plan.............................................................................................8
Figure 2: Gantt chart for Blue Diamond Tour to integrate VRT.....................................................9
Figure 3: Gantt chart for implementation plan..............................................................................14
Figure 4: CPM of implementation plan.........................................................................................14
List of tables
Table 1: Cost structure for incorporating VRT in Blue Diamond Tour.........................................3
Table 2: Resource structure for integrating VRT............................................................................4
Table 3: Time Sheet for incorporating VRT....................................................................................5
Table 4: Project plan for implementing VRT in Blue Diamond Tour.............................................6
Table 5: Cost Benefits analysis......................................................................................................10
Table 6 : Project plan.....................................................................................................................11

INTTRODUCTION
In the present era, the implementation of advanced information in communication system
elevates the efficiency of the business operation and resulted as high productivity of the
operation (Lee et al. 2011; Cardona et al 2013; Manochehri et al. 2012). In this regard, the
project management is essential to enhance the efficiency of the business project through
improving the management of plan process and effectiveness of the outcome (Marchewka, 2014;
Alhawari et al. 2012). In this context, the present report is based on the management of the
implementation of information system in Australian private tour operator company; Blue
Diamond Tour which offers services to around 200000 families through 1000 employees. Owing
to this, for enhancing the tourist attraction, the new communication technology “voice
reorganization” is being implemented in the organization. In this context, with the help of several
tools of projects management software, an effective plan has been developed. Apart from this,
recommendations are suggested to manage the project plan in effective manner. Hereby, the
strategies are provided for post implementation plan by considering several factors of project.
RROJECT PLAN
Assumption about Blue Mountain tours and Voice Recognition Technologies (VRT)
incorporation
On the basis of the case study of Blue Diamond tour, the company targets to attract more
visitors through the VRT. In this regard the assumptions for the company are mentioned as
follows.
 Developed infrastructure.
 Outdated information system.
 Financially sound company.
 Low involvement of the employees working on the different location.
 Low customer services.
 No Wireless technology.
Blue Mountain Tour Company has developed infrastructure; yet, the outdated information
system negatively influences the customer services by affecting the communication which isone
of the key aspects of travelling. Further, the outdated system also affects the employees working
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quality and their job performance. Moreover, the company does not have wireless technology to
enhance the communication aspect of travelers and employees connected with the mentioned
tourist organization. It further affects the quality of interaction of traveler and employees of the
firm. Thus, the organization’s employees who are working at different remote locations are
unable to effectively communicate with the other employees working at head office and degrade
the quality management of business operation.
The outdated communication technology also negatively affects the travelers’ experience
because they face many inconvenient situations due to poor communication technology,
especially when they forget the path of destination or misguided for destination path. It demotes
the quality of customers’ experience and enhances the dissatisfaction among travelers. Owing to
this, the implementation of wireless voice reorganization technology is necessary for Blue
Diamond tour to improve the tourist services along with the enhancement of the employees’
working capabilities with latest voice reorganization technology. However, the company is
financially sound as it is the one of the top most tour operators in Australia and gives services to
millions of family tourist. Therefore, the organization can effectively implement the voice
reorganization technology with the financial support. Hereby, it is important to provide the better
resources for the implementation of the modern technology.
Summary of expanding ICT for incorporating VRT
The ICT is the significant for enhancing the internal and external communication of the
organization (Bethapudi, 2013; Lopez-Nicolas and Soto-Acosta, 2010). Further, it improves the
effectiveness of decision making in the organization by enhancing the understanding through
sharing the information in effective manner (Citroen, 2011; Hashim et al. 2010). On the other
hand, the expansion of ICT amplifies the quality of customer services through encouraging the
better collaboration in the staff member and improves their working capabilities (Lee et al.
2012). In this manner, the ICT gratifies the customer support with the effective use of
communication technologies such as multiple communication channel telephone and wireless
communication technology. This is because the customers are the center of the heart of any
business and their opinion towards the organization affects the reputation of the business in
society as well as in the market. Due to this, the ICT encourage the productivity of the business
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