Impact of Conflict on Organisational Performance at Deliveroo

Individual case study
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Contents
INTRODUCTION...........................................................................................................................3
TASKS.............................................................................................................................................3
Management style and state the principles and functions of management used by CEO of
Deliveroo.....................................................................................................................................3
Steps for bringing change within an organisational structure for achieving high performance
and examine the organisational culture.......................................................................................5
Leadership styles of the CEO of Deliveroo in enhancing organisational effectiveness..............6
Effect of power, influence and conflict at Deliveroo..................................................................7
Types of motivation used by Deliveroo.......................................................................................8
Corporate examples and literature to justify stand....................................................................11
Recommendations for increasing organisational performance..................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
Main topic of this study is to identify the impact of conflict on organisational performance
of an organisation (Alise, 2021). Conflict is a main issue within a workplace of Deliveroo.
Deliveroo is a chosen case study for this report. It is an online food delivery company that was
founded in 2013 by William Shu. Company is headquartered in London, England, UK.
Deliveroo is specialising in delivering of food through online. Along with this, conflict is a major
issue faced by Deliveroo at workplace. In order to deal with such issue, this report will be
conducted in systematic manner. There are different tasks that will be required for completing
this project. These are management styles, motivational theories, organisational structure etc.
TASKS
Management style and state the principles and functions of management used by CEO of
Deliveroo
Management style includes the way that a manger of company can plans, organise, make
decisions, delegates and manage their employees. The name of co-founder and CEO of
Deliveroo is Will Shu. There are two effective type of management styles used CEO of
Deliveroo. These will be described as below:
Participative management style: This is a type of management style used by CEO of
Deliveroo. In this style, CEO of company involve their all employees in decision making process
(Daft, 2021). As this increase satisfaction and motivation among workers that result in reduction
of conflict at workplace.
Collaborative management style: This style of management is followed by Will Shu for
increasing collaborative within workers to work collaboratively. In this style, business
management develops an open forum for plan to be deliberated extensively before making any
decisions that is based on rule. This will help in increasing of innovation, creativity and
engagement within workforce.
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Principles and functions of management
Principles of management:
Figure 1: 14 Principles of management
(Source: Principles of management, 2021)
There are 14 principles of management that created by Henri Fayol. These are division of
work, authority and responsibility, discipline, unity of command, unity of direction,
subordination of individual interest, remuneration, centralisation, scalar chain, order, equity,
stability, initative and esprit de corps. These are major principles that should be follow by the
CEO of Deliveroo because it helps them in increasing of motivation among workers that output
in reduction of conflict at workplace (Kainthola, 2021).
Functions of management:
There are basically 4 functions of management that should be follow by the CEO of
Deliveroo. These functions are explained as below:
Planning: This is a first function of management and in this business manager can develop a
plan to meet goals and objectives of an organisation.
Organising: This is another function and in this, CEO of Deliveroo can organise business
activities and involve their all employees as it will facilitate in improvement of business
operations (Shortell, Rundall and Blodgett, 2021).
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