Ethical Decision Making in Business
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This assignment focuses on ethical decision making within a business context. It requires students to analyze various factors that influence ethical choices, including individual perspectives, organizational climate, and leadership styles. Students will explore different ethical frameworks and apply them to real-world business case studies, demonstrating an understanding of the complexities and consequences involved in ethical decision-making.
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Running head: INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
Individual Factors Affecting Ethical Decisions in Business
Student’s name:
Name of the university:
Author’s note:
Individual Factors Affecting Ethical Decisions in Business
Student’s name:
Name of the university:
Author’s note:
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1INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
Table of Contents
1. Background..................................................................................................................................4
2. Research problem........................................................................................................................5
2.1 Research objectives...............................................................................................................6
2.2 Research questions.................................................................................................................7
3. Abbreviated literature review......................................................................................................7
3.1 Introduction............................................................................................................................7
3.2 Knowledge and Personality of employees in ethical decisions.............................................7
3.3 Personal goals of the employees in ethical decisions............................................................8
3.4 Morals and Values of employees in ethical decision-making...............................................9
3.5 Conceptual Framework........................................................................................................10
4. Research methodology...............................................................................................................10
4.1 Quantitative approach..........................................................................................................10
4.2 Data collection.....................................................................................................................11
4.3 Data analysis methods, techniques and instruments............................................................14
4.3.1 Statistical analysis.............................................................................................................14
4.4 Data Results.........................................................................................................................15
5. Population & Sample framework..............................................................................................15
6. Data validity and reliability.......................................................................................................16
Table of Contents
1. Background..................................................................................................................................4
2. Research problem........................................................................................................................5
2.1 Research objectives...............................................................................................................6
2.2 Research questions.................................................................................................................7
3. Abbreviated literature review......................................................................................................7
3.1 Introduction............................................................................................................................7
3.2 Knowledge and Personality of employees in ethical decisions.............................................7
3.3 Personal goals of the employees in ethical decisions............................................................8
3.4 Morals and Values of employees in ethical decision-making...............................................9
3.5 Conceptual Framework........................................................................................................10
4. Research methodology...............................................................................................................10
4.1 Quantitative approach..........................................................................................................10
4.2 Data collection.....................................................................................................................11
4.3 Data analysis methods, techniques and instruments............................................................14
4.3.1 Statistical analysis.............................................................................................................14
4.4 Data Results.........................................................................................................................15
5. Population & Sample framework..............................................................................................15
6. Data validity and reliability.......................................................................................................16
2INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
6.1 Reliability............................................................................................................................16
6.2 Validity................................................................................................................................17
7. Ethical consideration.................................................................................................................18
7.1 Informed consent.................................................................................................................18
7.2 Protection from harm and right to privacy..........................................................................19
7.3 Internal review boards.........................................................................................................19
8. Research timeline.......................................................................................................................19
9. Conclusion.................................................................................................................................20
Reference List................................................................................................................................21
6.1 Reliability............................................................................................................................16
6.2 Validity................................................................................................................................17
7. Ethical consideration.................................................................................................................18
7.1 Informed consent.................................................................................................................18
7.2 Protection from harm and right to privacy..........................................................................19
7.3 Internal review boards.........................................................................................................19
8. Research timeline.......................................................................................................................19
9. Conclusion.................................................................................................................................20
Reference List................................................................................................................................21
3INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
1. Background
In today’s business world, leaders are aware of the business ethics and they want to
develop the ethical standards in the organisation. Employees need to be self-regulated in order to
be better and of course in order to produce impressive results. As stated by Crane and Matten
(2016), personal code of ethics is the first factor that influences in taking the business decision
and one can consider is as a moral behaviour of an individual. According to Trevino and Nelson
(2016), personal behaviour in the complex business situation and complex decision-making
sphere bring out the ethical choices. Ethical standard imposes the morality of behaviour.
Superior leaders should not indulge in such unethical activities and subordinates may get
encouragement from these activities taking these as acceptable practices.
Each of the company must have policies that strictly clarify the determination of ethical
conduct. The decisions of the employees are important in business ethics otherwise the business
may lead to the loss. As stated by Ferrell and Fraedrich (2015), ethical behaviour refers to moral
values and principles generally govern the behaviour or conduct of the group. There are different
factors that lead to individuals in taking the decisions in business situations. Employees' values
are the individual judgement on a business decision and acting should be on proper way that
justify the business situation. Business situations may lead to financial win; however, employees
should follow the values of them. As opined by Bowie (2017), moral ethics is related to personal
goals of an individual and his/her aspirations towards the integrity or financial gain. Personal
goals of some employees are associated with acquiring wealth through the unethical way.
Finally, employees' personality sets the determining factors in ethical choices in business
1. Background
In today’s business world, leaders are aware of the business ethics and they want to
develop the ethical standards in the organisation. Employees need to be self-regulated in order to
be better and of course in order to produce impressive results. As stated by Crane and Matten
(2016), personal code of ethics is the first factor that influences in taking the business decision
and one can consider is as a moral behaviour of an individual. According to Trevino and Nelson
(2016), personal behaviour in the complex business situation and complex decision-making
sphere bring out the ethical choices. Ethical standard imposes the morality of behaviour.
Superior leaders should not indulge in such unethical activities and subordinates may get
encouragement from these activities taking these as acceptable practices.
Each of the company must have policies that strictly clarify the determination of ethical
conduct. The decisions of the employees are important in business ethics otherwise the business
may lead to the loss. As stated by Ferrell and Fraedrich (2015), ethical behaviour refers to moral
values and principles generally govern the behaviour or conduct of the group. There are different
factors that lead to individuals in taking the decisions in business situations. Employees' values
are the individual judgement on a business decision and acting should be on proper way that
justify the business situation. Business situations may lead to financial win; however, employees
should follow the values of them. As opined by Bowie (2017), moral ethics is related to personal
goals of an individual and his/her aspirations towards the integrity or financial gain. Personal
goals of some employees are associated with acquiring wealth through the unethical way.
Finally, employees' personality sets the determining factors in ethical choices in business
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4INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
decisions. Individuals sometimes take risks in doing the unethical conduct at the workplace and
it can be avoided by communication flow in right way.
MTN Group is South Africa based multinational company that works in the
telecommunication sector. This organisation was established in the year 1994 and it has it
headquarter in Johannesburg. MTN Group is doing its operation in more than 20 countries in
African, European and Asian continents (Brightside.mtn.co.za 2017). MTN Group provides
GSM related services and internet services to the users. In the South Africa, this
telecommunication giant holds about 35% of market share. It recorded 2320 million subscribers
in all over the globe. MTN Group has employees in the countries where it has its branches. In the
South Africa, it has more than 1500 employees. Revenue of MTM Group was 15.43 billion in
the year 2015.
2. Research problem
In a business scenario, employees in upper level have to take managerial decisions and in
some occurrence, ethical decisions have to be taken. In addition, social pressure can influence on
ethics as business organisations can produce sub-standard products and the employees can get
into unethical condition. However, in making ethical decisions, the individual factors are
important for the employees and leaders as Government rules, ethical codes of the business and
legislation may not be enough. In the MTN Group, the employees have been facing the issues of
employees' rights. Some of the upper levels employees rule the workplace rights in the MTN
office in the South Africa and they overlook the guidelines of the organisation. The leaders of the
MTN Group has been applying the wrong set of rules for the employees in working hours, shift
timing, promotion of the employees and recruitment procedures. The upper-level managers and
decisions. Individuals sometimes take risks in doing the unethical conduct at the workplace and
it can be avoided by communication flow in right way.
MTN Group is South Africa based multinational company that works in the
telecommunication sector. This organisation was established in the year 1994 and it has it
headquarter in Johannesburg. MTN Group is doing its operation in more than 20 countries in
African, European and Asian continents (Brightside.mtn.co.za 2017). MTN Group provides
GSM related services and internet services to the users. In the South Africa, this
telecommunication giant holds about 35% of market share. It recorded 2320 million subscribers
in all over the globe. MTN Group has employees in the countries where it has its branches. In the
South Africa, it has more than 1500 employees. Revenue of MTM Group was 15.43 billion in
the year 2015.
2. Research problem
In a business scenario, employees in upper level have to take managerial decisions and in
some occurrence, ethical decisions have to be taken. In addition, social pressure can influence on
ethics as business organisations can produce sub-standard products and the employees can get
into unethical condition. However, in making ethical decisions, the individual factors are
important for the employees and leaders as Government rules, ethical codes of the business and
legislation may not be enough. In the MTN Group, the employees have been facing the issues of
employees' rights. Some of the upper levels employees rule the workplace rights in the MTN
office in the South Africa and they overlook the guidelines of the organisation. The leaders of the
MTN Group has been applying the wrong set of rules for the employees in working hours, shift
timing, promotion of the employees and recruitment procedures. The upper-level managers and
5INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
leaders are not following the demand of integrity, honesty and loyalty and they take undue
advantage of the power (Shaw 2016). They are promoting the employees who are close to them
and they are exploiting the employees of their wishes. The moral choices of the upper-level
employees have been stained and employees are getting less productive for this. Values of the
employees are important and these are related to the standard of behaviour of the employees. In
the South Africa, the corruption in work is prevalent.
In MTN Group, the transparency in the working system cannot be observed. The ethical
behaviour of the employees is getting less day-by-day and employees are trying to grab
maximum benefits by acting improper way. Internal culture, employees conduct and corporate
objectives are not published in media or in intranet by the managers; therefore, the transparency
in a working system is needed. The sales executives of the organisation try to sell the SIM card
and they sometimes take the wrong way to business. In 2016, MTN Group has been fined by
South Africa government for failing to disconnect 4 million unregistered SIM card (Fin24.com
2017). The financial win is not all, doing the business ethically is important and employees try to
meet financial objectives by unethical practices. Likewise, environment protection and
sustainable practices of the organisation MTN Group are violated by unethical practices. MTN
Group has to balance the desire and profitability of the organisation includes pollution and
environment protection. MTN Group puts towers in crowded places and it has been done by the
unethical practices of the employees who support this fact. Corporate integrity is being violated
and bribing in workplace facilitates a smooth way of doing the work for the employees to a
higher authority.
2.1 Research objectives
Objectives of the research are:
leaders are not following the demand of integrity, honesty and loyalty and they take undue
advantage of the power (Shaw 2016). They are promoting the employees who are close to them
and they are exploiting the employees of their wishes. The moral choices of the upper-level
employees have been stained and employees are getting less productive for this. Values of the
employees are important and these are related to the standard of behaviour of the employees. In
the South Africa, the corruption in work is prevalent.
In MTN Group, the transparency in the working system cannot be observed. The ethical
behaviour of the employees is getting less day-by-day and employees are trying to grab
maximum benefits by acting improper way. Internal culture, employees conduct and corporate
objectives are not published in media or in intranet by the managers; therefore, the transparency
in a working system is needed. The sales executives of the organisation try to sell the SIM card
and they sometimes take the wrong way to business. In 2016, MTN Group has been fined by
South Africa government for failing to disconnect 4 million unregistered SIM card (Fin24.com
2017). The financial win is not all, doing the business ethically is important and employees try to
meet financial objectives by unethical practices. Likewise, environment protection and
sustainable practices of the organisation MTN Group are violated by unethical practices. MTN
Group has to balance the desire and profitability of the organisation includes pollution and
environment protection. MTN Group puts towers in crowded places and it has been done by the
unethical practices of the employees who support this fact. Corporate integrity is being violated
and bribing in workplace facilitates a smooth way of doing the work for the employees to a
higher authority.
2.1 Research objectives
Objectives of the research are:
6INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
To identify the individual factors that can influence in taking the business decisions
ethically
To determine the reasons behind unethical practices of the employees in the MTN Group
To recommend some possible solutions to MTN Group in mitigating the unethical
practices of upper-level employees
2.2 Research questions
What are the individual factors that can influence employees in taking business decisions
ethically?
What are the reasons behind the unethical practices of employees in MTN Group
What could be some possible recommendations to MTN Group in solving the unethical
practices of the upper level of employees
3. Abbreviated literature review
3.1 Introduction
In the literature review section, scholarly articles of this topic will be reviewed. In this
section, individual factors of business ethics and decision-making will be explained. The aim of
the literature review is to highlight the impact of the individual factors in ethical decision-making
procedure and theories of business ethics. However, the researcher will highlight the gap in
previous scholarly articles.
3.2 Knowledge and Personality of employees in ethical decisions
Employees’ personality and knowledge of working are determining factors in ethical
practices. Personal knowledge is important in business decision-making. Organisations have to
follow the government rules; however, the managers of the organisation are following only
To identify the individual factors that can influence in taking the business decisions
ethically
To determine the reasons behind unethical practices of the employees in the MTN Group
To recommend some possible solutions to MTN Group in mitigating the unethical
practices of upper-level employees
2.2 Research questions
What are the individual factors that can influence employees in taking business decisions
ethically?
What are the reasons behind the unethical practices of employees in MTN Group
What could be some possible recommendations to MTN Group in solving the unethical
practices of the upper level of employees
3. Abbreviated literature review
3.1 Introduction
In the literature review section, scholarly articles of this topic will be reviewed. In this
section, individual factors of business ethics and decision-making will be explained. The aim of
the literature review is to highlight the impact of the individual factors in ethical decision-making
procedure and theories of business ethics. However, the researcher will highlight the gap in
previous scholarly articles.
3.2 Knowledge and Personality of employees in ethical decisions
Employees’ personality and knowledge of working are determining factors in ethical
practices. Personal knowledge is important in business decision-making. Organisations have to
follow the government rules; however, the managers of the organisation are following only
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7INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
financial objectives of the organisation. In order to fulfil the personal goals of the employees,
they make unethical decisions by laundering money of the organisation and they take extra
money from the business agents. Knowledge of the employees has a classic approach in taking a
business decision as knowledge makes an individual capable of taking a decision. Knowledge
needs the support of unproblematic factual information and it would facilitate confrontment of
relevant choice (Hoffman et al. 2014). Each of the organisations has Codes of Ethics and
personality of the employees lead to the ethical decision of the organisation. Moreover,
employees' narcissism, cynicism and other self-perception are important in taking an ethical
decision. Moreover, employees' personality can pose negative relationship in decision-making
issue with basic personality characteristics. The personality of the employees is associated with
the agreeableness and conscientiousness and these factors influence in business decision-making
situations. In an organisation, if the HR's personality gets biased with race, colour, gender and
ethnic groups, the selection process would be hampered. As stated by Hartman et al. (2014), the
social behaviour of the employees and meta-cognitive reasoning of the employees set the ethical
decision within a workplace.
3.3 Personal goals of the employees in ethical decisions
Personal goal is one of the major factors that impact on the business ethics and decision-
making procedure. However, personal goals are related to the right behaviour through words and
actions. Actions are important with taking risks of the employees that show the personal goals.
Within a workplace, the employees try to get promotion and in this case, they take the undue
advantage of the upper-level employees by asking to do the favour of them. The right motivation
of work leads to the right action and ethical behaviour in this scenario places the second stand.
Personal goals of the leaders in a workplace sometimes are to have extra advantage apart from
financial objectives of the organisation. In order to fulfil the personal goals of the employees,
they make unethical decisions by laundering money of the organisation and they take extra
money from the business agents. Knowledge of the employees has a classic approach in taking a
business decision as knowledge makes an individual capable of taking a decision. Knowledge
needs the support of unproblematic factual information and it would facilitate confrontment of
relevant choice (Hoffman et al. 2014). Each of the organisations has Codes of Ethics and
personality of the employees lead to the ethical decision of the organisation. Moreover,
employees' narcissism, cynicism and other self-perception are important in taking an ethical
decision. Moreover, employees' personality can pose negative relationship in decision-making
issue with basic personality characteristics. The personality of the employees is associated with
the agreeableness and conscientiousness and these factors influence in business decision-making
situations. In an organisation, if the HR's personality gets biased with race, colour, gender and
ethnic groups, the selection process would be hampered. As stated by Hartman et al. (2014), the
social behaviour of the employees and meta-cognitive reasoning of the employees set the ethical
decision within a workplace.
3.3 Personal goals of the employees in ethical decisions
Personal goal is one of the major factors that impact on the business ethics and decision-
making procedure. However, personal goals are related to the right behaviour through words and
actions. Actions are important with taking risks of the employees that show the personal goals.
Within a workplace, the employees try to get promotion and in this case, they take the undue
advantage of the upper-level employees by asking to do the favour of them. The right motivation
of work leads to the right action and ethical behaviour in this scenario places the second stand.
Personal goals of the leaders in a workplace sometimes are to have extra advantage apart from
8INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
the organisation is given. In a workplace, the reputation of employees includes the right choices,
monetary gains and keeping the words. The personal goals of each employee differ as workplace
culture can impact on the ethical decision. As suggested by Chell et al. (2016), ethical
obligations are an important aspect in fulfilling the personal goals beyond the self-interest. The
duty of Principles ethics suggests that duty of an employee suggests only for the organisational
benefits, not just the employees' benefits. Consequentialist ethics tells about the principles or
duties let the action to do on the motivation of the employees in the workplace and it brings the
outcomes of the action. The action can be both ethical and unethical and in this scenario, the
main interest is the motivation of the action that can fulfil the personal goal. Corollaries suggest
that whether an action is right or wrong is solely depends on the result of the action (Ford and
Richardson 2013). Employees within a workplace should take action that can maximise good
consequences.
3.4 Morals and Values of employees in ethical decision-making
Values are beliefs that motivate the actions and attitudes of the people; moreover, values
drive the behaviour of the people. Within a workplace, the moral values are important for upper-
level employees to keep the value with honesty and truthfulness in various situations. Ethics,
however, deals with the logical, rational or theoretical determination of wrong or right in the
decision. In decision-making process of an organisation to make a partnership, making a budget
or any other external factors or moral values; management play an important role to have honest
consideration for an underlying motive (Wang and Calvano 2015). Applied ethics means the
moral decisions based on rules or code of ethics of the organisation. In normative ethics, the
employees or leaders are meant to help the organisation in figuring out the actions right or
wrong. Organisational values and personal values can differ for an employee, in this scenario,
the organisation is given. In a workplace, the reputation of employees includes the right choices,
monetary gains and keeping the words. The personal goals of each employee differ as workplace
culture can impact on the ethical decision. As suggested by Chell et al. (2016), ethical
obligations are an important aspect in fulfilling the personal goals beyond the self-interest. The
duty of Principles ethics suggests that duty of an employee suggests only for the organisational
benefits, not just the employees' benefits. Consequentialist ethics tells about the principles or
duties let the action to do on the motivation of the employees in the workplace and it brings the
outcomes of the action. The action can be both ethical and unethical and in this scenario, the
main interest is the motivation of the action that can fulfil the personal goal. Corollaries suggest
that whether an action is right or wrong is solely depends on the result of the action (Ford and
Richardson 2013). Employees within a workplace should take action that can maximise good
consequences.
3.4 Morals and Values of employees in ethical decision-making
Values are beliefs that motivate the actions and attitudes of the people; moreover, values
drive the behaviour of the people. Within a workplace, the moral values are important for upper-
level employees to keep the value with honesty and truthfulness in various situations. Ethics,
however, deals with the logical, rational or theoretical determination of wrong or right in the
decision. In decision-making process of an organisation to make a partnership, making a budget
or any other external factors or moral values; management play an important role to have honest
consideration for an underlying motive (Wang and Calvano 2015). Applied ethics means the
moral decisions based on rules or code of ethics of the organisation. In normative ethics, the
employees or leaders are meant to help the organisation in figuring out the actions right or
wrong. Organisational values and personal values can differ for an employee, in this scenario,
9INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
ethical rules or principles can determine the rights and wrong in given situations. In addition,
moral is basically judgement in a dilemma towards the permissible behaviour. Employees should
not leak the business strategy to competitors and organisations should not harm the environment
in regard to the basic values. As stated by Craft (2013), management of an organisation must
make a framework for decision-making and the willingness of making framework proves that the
organisation has the desire to promote fairness.
3.5 Conceptual Framework
Figure 1: Conceptual Framework
(Source: Created by Researcher)
4. Research methodology
4.1 Quantitative approach
The quantitative approach is firmly associated with positivist and post-positivist
philosophy. However, it includes the accumulation of information and its transmission into
ethical rules or principles can determine the rights and wrong in given situations. In addition,
moral is basically judgement in a dilemma towards the permissible behaviour. Employees should
not leak the business strategy to competitors and organisations should not harm the environment
in regard to the basic values. As stated by Craft (2013), management of an organisation must
make a framework for decision-making and the willingness of making framework proves that the
organisation has the desire to promote fairness.
3.5 Conceptual Framework
Figure 1: Conceptual Framework
(Source: Created by Researcher)
4. Research methodology
4.1 Quantitative approach
The quantitative approach is firmly associated with positivist and post-positivist
philosophy. However, it includes the accumulation of information and its transmission into
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10INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
numerical models that can be surveyed and controlled to achieve determinations about an
informational collection. A quantitative approach to the study collects the numerical data from
the respondents and the data must be quantifiable (Mackey and Gass 2015). It puts an
overwhelming accentuation on objectivity. Quantitative research depends on positivism;
subsequently measuring social develops unbiased with the point of testing research destinations
in light of the factual investigations of an arrangement of hypothetical factors. In authoritative
atmosphere inquire about; quantitative estimations have been the transcendent evaluation
approach. Quantitative method will help the researcher in this study as it emphasises on objects
measurement and the researcher is intended to do numerical analysis through surveys,
questionnaire and manipulated pre-existing statistical data.
The most suitable research configuration is thought to be quantitative since it helps the
scientist to fulfil the target of the examination through estimations and factual or statistical
research. Amidst the research process, the sample will comprise of individuals who require the
analyst to stay withdrew from the examination keeping in mind the end goal to upgrade
exactness, systematisation, repeatability, equivalence, subtlety, cost-adequacy accommodation
and vast scale. In business ethics of an organisation are surrounded from various aspects,
however, the researcher will focus on only individuals’ aspects. Two variables used in this
research will be recorded and measured through statistical tools in this research.
4.2 Data collection
There are two types of data collection procedures that could be followed in gathering the
data for a research. These two types of data are primary data and secondary data. Primary data
are first-hand data and these types of data are genuine. In case of secondary data, these data are
collected through secondary sources like books, journals, websites, magazines, government
numerical models that can be surveyed and controlled to achieve determinations about an
informational collection. A quantitative approach to the study collects the numerical data from
the respondents and the data must be quantifiable (Mackey and Gass 2015). It puts an
overwhelming accentuation on objectivity. Quantitative research depends on positivism;
subsequently measuring social develops unbiased with the point of testing research destinations
in light of the factual investigations of an arrangement of hypothetical factors. In authoritative
atmosphere inquire about; quantitative estimations have been the transcendent evaluation
approach. Quantitative method will help the researcher in this study as it emphasises on objects
measurement and the researcher is intended to do numerical analysis through surveys,
questionnaire and manipulated pre-existing statistical data.
The most suitable research configuration is thought to be quantitative since it helps the
scientist to fulfil the target of the examination through estimations and factual or statistical
research. Amidst the research process, the sample will comprise of individuals who require the
analyst to stay withdrew from the examination keeping in mind the end goal to upgrade
exactness, systematisation, repeatability, equivalence, subtlety, cost-adequacy accommodation
and vast scale. In business ethics of an organisation are surrounded from various aspects,
however, the researcher will focus on only individuals’ aspects. Two variables used in this
research will be recorded and measured through statistical tools in this research.
4.2 Data collection
There are two types of data collection procedures that could be followed in gathering the
data for a research. These two types of data are primary data and secondary data. Primary data
are first-hand data and these types of data are genuine. In case of secondary data, these data are
collected through secondary sources like books, journals, websites, magazines, government
11INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
reports and articles based on the topic (Taylor et al. 2015). In this research, primary data will be
used particularly in order to conduct the research. The researcher will collect primary data in
order to conduct the research. The researcher will collect data from the employees of MTN
Group in South Africa in Johannesburg. One of the most important reasons for choosing this
organisation as this company has branches and operates in various African countries. Moreover,
in African countries, business ethics are not followed in many cases and corruption is severe in
most of the business operations. In MTN Group has strict rules and regulations in business ethics
and the employees work in this company are heterogeneous in nature. It is telecommunication
sector and the employees are connected through intranet and they can be easily traceable. The
employees have their individual office e-mail address and they can be accessed in an easy way.
In the initial stage, the researcher tried to get the information about this company's employees'
decision-making factor in business ethics through secondary sources, journals, pdf, case studies
and official websites dated between 2010 and 2016. However, this venture would not have been
easy as the information of the business ethical decision was not sufficient and the organisation is
confidential in such cases.
The researcher then thought about to take the information based on the primary data. The
employees’ and management’s perception about the business ethics would be judged through
asking the questions by the researcher. The researcher will conduct a survey to the employees of
the organisation MTN Group and in order to conduct the survey, the researcher will prepare a
survey questionnaire consists 25 questions. All the questions will be close-ended multiple types
questions. The questionnaire will not be possible to distribute to each of the employees, therefore
the researcher will upload the questionnaire (on Google form) on social media community page
of the MTN Group. Hard copies of a request form will be given to the employees asking to
reports and articles based on the topic (Taylor et al. 2015). In this research, primary data will be
used particularly in order to conduct the research. The researcher will collect primary data in
order to conduct the research. The researcher will collect data from the employees of MTN
Group in South Africa in Johannesburg. One of the most important reasons for choosing this
organisation as this company has branches and operates in various African countries. Moreover,
in African countries, business ethics are not followed in many cases and corruption is severe in
most of the business operations. In MTN Group has strict rules and regulations in business ethics
and the employees work in this company are heterogeneous in nature. It is telecommunication
sector and the employees are connected through intranet and they can be easily traceable. The
employees have their individual office e-mail address and they can be accessed in an easy way.
In the initial stage, the researcher tried to get the information about this company's employees'
decision-making factor in business ethics through secondary sources, journals, pdf, case studies
and official websites dated between 2010 and 2016. However, this venture would not have been
easy as the information of the business ethical decision was not sufficient and the organisation is
confidential in such cases.
The researcher then thought about to take the information based on the primary data. The
employees’ and management’s perception about the business ethics would be judged through
asking the questions by the researcher. The researcher will conduct a survey to the employees of
the organisation MTN Group and in order to conduct the survey, the researcher will prepare a
survey questionnaire consists 25 questions. All the questions will be close-ended multiple types
questions. The questionnaire will not be possible to distribute to each of the employees, therefore
the researcher will upload the questionnaire (on Google form) on social media community page
of the MTN Group. Hard copies of a request form will be given to the employees asking to
12INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
participate in the survey. Employees will provide their responses on the uploaded questionnaire
(on Google Form) based on the questionnaire. The researcher will collect the responses which
would be answered all 15 questions. Some of the questions will be based on Demographic and
some will be on subjective and some of the questions’ reply will be based on Likert scale
[Strongly agree (1) and strongly disagree (5)]. The main purpose of online taking of survey is
that it may generate maximum responses and it would cost less. Response time will be increased
and respondents will have maximum 15 days to put their responses. Moreover, the researcher
will do pre-test on 7 employees of MTN Group. The consideration will be majorly given on the
questions based on business ethics and business decision-making. Pre-test would be conducted to
the senior-level employees who have the authority to take a business decision. After the pre-test,
the researcher will adjust the set of questionnaire and distribution of sample size and population.
The researcher will emphasise on some of the important factors:
The statement of the questions must be logical
The options of the questionnaire must be easy to understand
The wording and phrasing of the questionnaire must not carry ambiguousness
This strategy offers the advantage of giving data on substantial gatherings of individuals
effortlessly and accommodation in a cost-effective and timely way. The polls will make it
workable for the analyst to find a more extensive scope of practices from the populace and
evaluate the recognition for later use in identifying the individual factors on business decision-
making scenario. The outcomes from the surveys may likewise impact another subject, for
example, assessment of individual factors like personality, moral and values that can impact on
business research on decision-making.
participate in the survey. Employees will provide their responses on the uploaded questionnaire
(on Google Form) based on the questionnaire. The researcher will collect the responses which
would be answered all 15 questions. Some of the questions will be based on Demographic and
some will be on subjective and some of the questions’ reply will be based on Likert scale
[Strongly agree (1) and strongly disagree (5)]. The main purpose of online taking of survey is
that it may generate maximum responses and it would cost less. Response time will be increased
and respondents will have maximum 15 days to put their responses. Moreover, the researcher
will do pre-test on 7 employees of MTN Group. The consideration will be majorly given on the
questions based on business ethics and business decision-making. Pre-test would be conducted to
the senior-level employees who have the authority to take a business decision. After the pre-test,
the researcher will adjust the set of questionnaire and distribution of sample size and population.
The researcher will emphasise on some of the important factors:
The statement of the questions must be logical
The options of the questionnaire must be easy to understand
The wording and phrasing of the questionnaire must not carry ambiguousness
This strategy offers the advantage of giving data on substantial gatherings of individuals
effortlessly and accommodation in a cost-effective and timely way. The polls will make it
workable for the analyst to find a more extensive scope of practices from the populace and
evaluate the recognition for later use in identifying the individual factors on business decision-
making scenario. The outcomes from the surveys may likewise impact another subject, for
example, assessment of individual factors like personality, moral and values that can impact on
business research on decision-making.
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13INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
The survey questionnaire will have two parts:
Part A: Demographical Information
In this part, there would be questions based on respondents’ age, gender, tenure of
working and departments
Part B: Individual factors on business decision-making process
In this section, there will be questions based on the factors that affect the business ethics
and decision-making. There will be statements on the essence of business ethics in South African
contexts. A total 20 statements will be listed and a five-point Likert scale will be utilised to
evaluate the responses. [Strongly agree, Agree, Neutral, Disagree and Strongly Disagree]
This questionnaire will be captured using through database management system (SQL=
Structured Query Language). The researcher will use SQL database management system in order
to ensure that all the responses will submit correctly. The responses will then be downloaded
from the SQL database into Excel spreadsheet. After that, the researcher will remove all
incomplete responses. The final data will then be included for statistical analysis.
4.3 Data analysis methods, techniques and instruments
4.3.1 Statistical analysis
In this research, the researcher will collect quantitative data and the analysis technique
will be statistical tools. Software packages of statistical tools like Statistica and SPSS tools will
be used in order to analyse the data. The research will use the services of University's statistical
department in order to analyse the data through statistical calculation. In this research, the
descriptive statistics will be used like Means, Standard Deviations, Skewness, Kurtosis and
The survey questionnaire will have two parts:
Part A: Demographical Information
In this part, there would be questions based on respondents’ age, gender, tenure of
working and departments
Part B: Individual factors on business decision-making process
In this section, there will be questions based on the factors that affect the business ethics
and decision-making. There will be statements on the essence of business ethics in South African
contexts. A total 20 statements will be listed and a five-point Likert scale will be utilised to
evaluate the responses. [Strongly agree, Agree, Neutral, Disagree and Strongly Disagree]
This questionnaire will be captured using through database management system (SQL=
Structured Query Language). The researcher will use SQL database management system in order
to ensure that all the responses will submit correctly. The responses will then be downloaded
from the SQL database into Excel spreadsheet. After that, the researcher will remove all
incomplete responses. The final data will then be included for statistical analysis.
4.3 Data analysis methods, techniques and instruments
4.3.1 Statistical analysis
In this research, the researcher will collect quantitative data and the analysis technique
will be statistical tools. Software packages of statistical tools like Statistica and SPSS tools will
be used in order to analyse the data. The research will use the services of University's statistical
department in order to analyse the data through statistical calculation. In this research, the
descriptive statistics will be used like Means, Standard Deviations, Skewness, Kurtosis and
14INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
Range. Moreover, the researcher will also use the inferential statistics as well. As stated by Flick
(2015), inferential statistics helps to infer the sample data that the sample population might think.
The researcher will utilise the inferential statistics in order to highlight the relationship between
variables by means of independent t-test and correlations of Spearman Rank. Analysis of all the
data will be done that would be collected through a questionnaire of the survey. The main aim of
the inferential statistics is to find the conclusion and prediction about the respondents' choices of
individual factors of the ethical decision-making.
4.4 Data Results
This study will be mainly descriptive in results as it would find to create a relationship
between individual factors and ethical decision-making process and descriptive study tries to
describe the phenomena by using the relationship between two variables. As stated by Glesne
(2015), the descriptive design depicts the respondent's behaviour in an accurate way and in
quantitative analysis; it mainly helps to define the method of recording and viewing the
respondents' observation. The data findings will be presented through tables and graphs in order
to make the research more transparent. Results of the descriptive statistics will be presented
through bar graph and bar charts. The researcher will use the Spider diagram in order to illustrate
the mean score of individual factors from the responses.
5. Population & Sample framework
The population of this study would be the employees of the MTN Group who work in the
South Africa office. The sample population of this study currently stands at 1500. However, due
to the cost, operational restrictions and time purposes, only permanent employees of Headquarter
in South Africa office of MTN Group will be considered as a sample population. The sample
Range. Moreover, the researcher will also use the inferential statistics as well. As stated by Flick
(2015), inferential statistics helps to infer the sample data that the sample population might think.
The researcher will utilise the inferential statistics in order to highlight the relationship between
variables by means of independent t-test and correlations of Spearman Rank. Analysis of all the
data will be done that would be collected through a questionnaire of the survey. The main aim of
the inferential statistics is to find the conclusion and prediction about the respondents' choices of
individual factors of the ethical decision-making.
4.4 Data Results
This study will be mainly descriptive in results as it would find to create a relationship
between individual factors and ethical decision-making process and descriptive study tries to
describe the phenomena by using the relationship between two variables. As stated by Glesne
(2015), the descriptive design depicts the respondent's behaviour in an accurate way and in
quantitative analysis; it mainly helps to define the method of recording and viewing the
respondents' observation. The data findings will be presented through tables and graphs in order
to make the research more transparent. Results of the descriptive statistics will be presented
through bar graph and bar charts. The researcher will use the Spider diagram in order to illustrate
the mean score of individual factors from the responses.
5. Population & Sample framework
The population of this study would be the employees of the MTN Group who work in the
South Africa office. The sample population of this study currently stands at 1500. However, due
to the cost, operational restrictions and time purposes, only permanent employees of Headquarter
in South Africa office of MTN Group will be considered as a sample population. The sample
15INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
population is the permanent employees and from which a sample of 300 respondents will be
chosen through simple random sampling. As opined by Savin-Baden and Major (2013), simple
random sampling is a subset of a statistical population through which each individual of the
subset has an equal probability of being chosen.
Operational Place Total Population Sample size Sample method Sample frame
Headquarter of
MTN Group in
South Africa
1500 300 Simple Random
Sampling
South Africa,
Johannesburg,
(Social media
community page)
Table 1: Sampling
(Source: Created by Researcher)
The sample frame is going to be consist of the permanent employees of MTN Group in
Johannesburg, e-mail address list, mobile phone numbers and positions in the company. The
researcher will also try to find the each employee's personnel numbers and geographical location
of living. The main aim of the sampling is to grab the representative sample of the population
and appropriate and accurate sample help to determine the exact result of the research. Moreover,
the target population of the research is large; however, the researcher will apply simple random
sampling to make it easier.
6. Data validity and reliability
6.1 Reliability
Reliability includes the consistency of estimations; a strategy or estimation rehashed in a
scope of circumstances or by a similar individual must yield pretty much similar outcomes.
population is the permanent employees and from which a sample of 300 respondents will be
chosen through simple random sampling. As opined by Savin-Baden and Major (2013), simple
random sampling is a subset of a statistical population through which each individual of the
subset has an equal probability of being chosen.
Operational Place Total Population Sample size Sample method Sample frame
Headquarter of
MTN Group in
South Africa
1500 300 Simple Random
Sampling
South Africa,
Johannesburg,
(Social media
community page)
Table 1: Sampling
(Source: Created by Researcher)
The sample frame is going to be consist of the permanent employees of MTN Group in
Johannesburg, e-mail address list, mobile phone numbers and positions in the company. The
researcher will also try to find the each employee's personnel numbers and geographical location
of living. The main aim of the sampling is to grab the representative sample of the population
and appropriate and accurate sample help to determine the exact result of the research. Moreover,
the target population of the research is large; however, the researcher will apply simple random
sampling to make it easier.
6. Data validity and reliability
6.1 Reliability
Reliability includes the consistency of estimations; a strategy or estimation rehashed in a
scope of circumstances or by a similar individual must yield pretty much similar outcomes.
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16INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
Researchers need to take the reliability of a set of questions as the similar results can be repeated
by the respondents. In order to guarantee reliability of the examination being led, one
indistinguishable poll is to be utilised for the overview gathering. It was chosen not to have
isolate sorts of questions for various levels in the organisations as it intended to explore the
business ethics and individuals’ decision-making factors. The poll used is an institutionalised
survey that enables every respondent to be presented to similar inquiries and a similar
arrangement of coding reactions (Best and Khan 2016). In asking about similar types of
questions to the respondents about business ethics and decision-making, the researcher can
expect similar types of expression and repetition of the questions will get high. This can be
defined as test-retest reliability.
In this research, the researcher will use Cronbach alpha or coefficient alpha in order to
decide the reliability of the survey questionnaire This Cronbach's alpha is taken as to measure the
scale of reliability (Bryman and Bell 2015). The high value of alpha cannot imply that the
measure is not dimensional. This Cronbach's alpha is not altogether a statistical test; however, it
can be used as reliability or consistency test. This Cronbach's coefficient alpha gauges the
unwavering quality by deciding the interior consistency of the test or the normal connection of
things inside the test. The more prominent Cronbach alpha coefficient, the more reliable the scale
goes to. Utilising the Cronbach's alpha measurement, an alpha of in the vicinity of 0.6 and 0.7 is
viewed as satisfactory unwavering quality, and 0.8 or higher shows great reliability.
6.2 Validity
Validity is about whether an estimation or test measures the build it was intended to
quantify (Sekaran and Bougie 2016). A mixed of closed-ended and open-ended questions are to
be utilised to guarantee that subjective data incorporates wide feeling and understanding and
Researchers need to take the reliability of a set of questions as the similar results can be repeated
by the respondents. In order to guarantee reliability of the examination being led, one
indistinguishable poll is to be utilised for the overview gathering. It was chosen not to have
isolate sorts of questions for various levels in the organisations as it intended to explore the
business ethics and individuals’ decision-making factors. The poll used is an institutionalised
survey that enables every respondent to be presented to similar inquiries and a similar
arrangement of coding reactions (Best and Khan 2016). In asking about similar types of
questions to the respondents about business ethics and decision-making, the researcher can
expect similar types of expression and repetition of the questions will get high. This can be
defined as test-retest reliability.
In this research, the researcher will use Cronbach alpha or coefficient alpha in order to
decide the reliability of the survey questionnaire This Cronbach's alpha is taken as to measure the
scale of reliability (Bryman and Bell 2015). The high value of alpha cannot imply that the
measure is not dimensional. This Cronbach's alpha is not altogether a statistical test; however, it
can be used as reliability or consistency test. This Cronbach's coefficient alpha gauges the
unwavering quality by deciding the interior consistency of the test or the normal connection of
things inside the test. The more prominent Cronbach alpha coefficient, the more reliable the scale
goes to. Utilising the Cronbach's alpha measurement, an alpha of in the vicinity of 0.6 and 0.7 is
viewed as satisfactory unwavering quality, and 0.8 or higher shows great reliability.
6.2 Validity
Validity is about whether an estimation or test measures the build it was intended to
quantify (Sekaran and Bougie 2016). A mixed of closed-ended and open-ended questions are to
be utilised to guarantee that subjective data incorporates wide feeling and understanding and
17INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
difference to specific articulations in regards to a security authority, culture and execution. This
mix of the questionnaire is guaranteed face validity. Ensuring the validity of the measurement,
the researcher needs to consider the face validity of the set-questionnaire. However, in this
research, only close-ended questions will be asked based on the survey questionnaire. Content
validity measures what is trying to measure in research and it is relying on the subject matter
(Liamputtong 2013). In a request to enhance content validity, various topics of addressing have
been expanded the territory under investigation. This research isn't expected to be general,
however, to cover certain vital subjects identified with individual's ethics in business. In
addition, if the questionnaire measures the abstract, the researchers need to create construct
validity. In this research, the researcher will be trying to capture the abstract content perfectly. In
this research, construct validity will be highlighted providing the options of Likert Scale for the
close-ended questionnaire. The degree of anonymity can be helpful in ensuring the construct
validity. Anonymity in research proves the fact that either research participants do not put their
information or researchers do not take the information of the individual respondents. In order to
enhance the validity, Pilot-testing will also be conducted by self-administered questionnaire.
This will help to remove the questionnaire related issues and it may increase the quality of the
questions.
7. Ethical consideration
The researcher will follow all the ethical norms in continuing the study as in planning;
execution and designing of the research are part of the human participants.
difference to specific articulations in regards to a security authority, culture and execution. This
mix of the questionnaire is guaranteed face validity. Ensuring the validity of the measurement,
the researcher needs to consider the face validity of the set-questionnaire. However, in this
research, only close-ended questions will be asked based on the survey questionnaire. Content
validity measures what is trying to measure in research and it is relying on the subject matter
(Liamputtong 2013). In a request to enhance content validity, various topics of addressing have
been expanded the territory under investigation. This research isn't expected to be general,
however, to cover certain vital subjects identified with individual's ethics in business. In
addition, if the questionnaire measures the abstract, the researchers need to create construct
validity. In this research, the researcher will be trying to capture the abstract content perfectly. In
this research, construct validity will be highlighted providing the options of Likert Scale for the
close-ended questionnaire. The degree of anonymity can be helpful in ensuring the construct
validity. Anonymity in research proves the fact that either research participants do not put their
information or researchers do not take the information of the individual respondents. In order to
enhance the validity, Pilot-testing will also be conducted by self-administered questionnaire.
This will help to remove the questionnaire related issues and it may increase the quality of the
questions.
7. Ethical consideration
The researcher will follow all the ethical norms in continuing the study as in planning;
execution and designing of the research are part of the human participants.
18INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
7.1 Informed consent
Informed consent means that the respondents of the research are aware of the research
motive and topic (Best and Khan 2016). The researcher will consider the respondent’s freedom
and autonomy and respondents’ right to be informed about any covert or overt process. The
respondents of the research will not be forced to put their responses and any kind of transaction
of money will not be conducted. Any coercion will not be performed during the research. The
respondents can withdraw from putting their responses at any time.
7.2 Protection from harm and right to privacy
The researcher will keep the identity of the respondents as confidential matter in the
publishing of the research paper. Respondents will not be put under the mental or physical
discomfort as the subject area is about business ethics and decision-making. The
recommendations of the subject area will only be provided to the organisation without publishing
the names of the respondents. Moreover, all the data will be destroyed after the researcher
process gets over. In addition, the researcher will collect the data only for research purposes
only. The researcher will design the questionnaire to ensure the respondents' anonymity to
increase the honesty in responses.
7.3 Internal review boards
This proposal is going to be submitted to the University Ethics Committee for approval
before conducting the research. The researcher will fill in the ethics form prior to research.
8. Research timeline
Activities Week 1 Week 4 Week 8 Week Week Week Week
7.1 Informed consent
Informed consent means that the respondents of the research are aware of the research
motive and topic (Best and Khan 2016). The researcher will consider the respondent’s freedom
and autonomy and respondents’ right to be informed about any covert or overt process. The
respondents of the research will not be forced to put their responses and any kind of transaction
of money will not be conducted. Any coercion will not be performed during the research. The
respondents can withdraw from putting their responses at any time.
7.2 Protection from harm and right to privacy
The researcher will keep the identity of the respondents as confidential matter in the
publishing of the research paper. Respondents will not be put under the mental or physical
discomfort as the subject area is about business ethics and decision-making. The
recommendations of the subject area will only be provided to the organisation without publishing
the names of the respondents. Moreover, all the data will be destroyed after the researcher
process gets over. In addition, the researcher will collect the data only for research purposes
only. The researcher will design the questionnaire to ensure the respondents' anonymity to
increase the honesty in responses.
7.3 Internal review boards
This proposal is going to be submitted to the University Ethics Committee for approval
before conducting the research. The researcher will fill in the ethics form prior to research.
8. Research timeline
Activities Week 1 Week 4 Week 8 Week Week Week Week
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19INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
12 16 20 24
Selection of
research topic
✓
Reviewing the
literature
✓
Selection of
research methods
✓
Collection of
primary data
✓
Drawing
conclusion
✓
provide
recommendations
✓
Submission of
research
✓
Table 2: Gantt chart
(Source: Created by Researcher)
9. Conclusion
This research is going to be done based on a narrow aspect of the business decision-
making process. There are several factors that can influence in the business decision-making
process. However, the researcher has taken only the individual factors that can impact on the
business decision-making process. The researcher has collected the information in theoretical
12 16 20 24
Selection of
research topic
✓
Reviewing the
literature
✓
Selection of
research methods
✓
Collection of
primary data
✓
Drawing
conclusion
✓
provide
recommendations
✓
Submission of
research
✓
Table 2: Gantt chart
(Source: Created by Researcher)
9. Conclusion
This research is going to be done based on a narrow aspect of the business decision-
making process. There are several factors that can influence in the business decision-making
process. However, the researcher has taken only the individual factors that can impact on the
business decision-making process. The researcher has collected the information in theoretical
20INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
perspectives through relevant literature in understanding the individual factors in performing the
business ethics. In South Africa, corruption is prevalent and employees of the organisation take
the decision unethically for personal benefits. This research will strive to provide customised
solutions through understanding the factors affecting business decisions.
perspectives through relevant literature in understanding the individual factors in performing the
business ethics. In South Africa, corruption is prevalent and employees of the organisation take
the decision unethically for personal benefits. This research will strive to provide customised
solutions through understanding the factors affecting business decisions.
21INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
Reference List
Best, J.W. and Kahn, J.V., 2016. Research in education. New Delhi: Pearson Education India.
Bodie, Z., 2013. Investments. New Jersey: McGraw-Hill.
Bowie, N.E., 2017. Business ethics: A Kantian perspective. Cambridge University Press.
Brightside.mtn.co.za. 2017. MTN - Welcome to the bright side. Available at:
https://brightside.mtn.co.za/ [Accessed on 23 Oct. 2017].
Bryman, A. and Bell, E., 2015. Business research methods. Oxford University Press, USA.
Chell, E., Spence, L.J., Perrini, F. and Harris, J.D., 2016. Social entrepreneurship and business
ethics: does social equal ethical?. Journal of Business Ethics, 133(4), pp.619-625.
Craft, J.L., 2013. A review of the empirical ethical decision-making literature: 2004–
2011. Journal of Business Ethics, 117(2), pp.221-259.
Crane, A. and Matten, D., 2016. Business ethics: Managing corporate citizenship and
sustainability in the age of globalization. Oxford University Press.
Crossan, M., Mazutis, D. and Seijts, G., 2013. In search of virtue: The role of virtues, values and
character strengths in ethical decision making. Journal of Business Ethics, 113(4), pp.567-581.
Ding, Z., Au, K. and Chiang, F., 2015. Social trust and angel investors' decisions: A multilevel
analysis across nations. Journal of Business Venturing, 30(2), pp.307-321.
Ferrell, O.C. and Fraedrich, J., 2015. Business ethics: Ethical decision making & cases. London:
Nelson Education.
Reference List
Best, J.W. and Kahn, J.V., 2016. Research in education. New Delhi: Pearson Education India.
Bodie, Z., 2013. Investments. New Jersey: McGraw-Hill.
Bowie, N.E., 2017. Business ethics: A Kantian perspective. Cambridge University Press.
Brightside.mtn.co.za. 2017. MTN - Welcome to the bright side. Available at:
https://brightside.mtn.co.za/ [Accessed on 23 Oct. 2017].
Bryman, A. and Bell, E., 2015. Business research methods. Oxford University Press, USA.
Chell, E., Spence, L.J., Perrini, F. and Harris, J.D., 2016. Social entrepreneurship and business
ethics: does social equal ethical?. Journal of Business Ethics, 133(4), pp.619-625.
Craft, J.L., 2013. A review of the empirical ethical decision-making literature: 2004–
2011. Journal of Business Ethics, 117(2), pp.221-259.
Crane, A. and Matten, D., 2016. Business ethics: Managing corporate citizenship and
sustainability in the age of globalization. Oxford University Press.
Crossan, M., Mazutis, D. and Seijts, G., 2013. In search of virtue: The role of virtues, values and
character strengths in ethical decision making. Journal of Business Ethics, 113(4), pp.567-581.
Ding, Z., Au, K. and Chiang, F., 2015. Social trust and angel investors' decisions: A multilevel
analysis across nations. Journal of Business Venturing, 30(2), pp.307-321.
Ferrell, O.C. and Fraedrich, J., 2015. Business ethics: Ethical decision making & cases. London:
Nelson Education.
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22INDIVIDUAL FACTORS AFFECTING ETHICAL DECISIONS IN BUSINESS
Fin24. 2017. MTN: A mobile giant engulfed by controversies. Available at:
http://www.fin24.com/Finweek/Featured/mtn-a-mobile-giant-engulfed-by-controversies-
20170223 [Accessed 23 Oct. 2017].
Flick, U., 2015. Introducing research methodology: A beginner's guide to doing a research
project. London: Sage.
Ford, R.C. and Richardson, W.D., 2013. Ethical decision making: A review of the empirical
literature. In Citation classics from the Journal of Business Ethics (pp. 19-44). Springer
Netherlands.
Glesne, C., 2015. Becoming qualitative researchers: An introduction. Sydney: Pearson.
Hartman, L.P., Desjardins, J.R. and MacDonald, C., 2014. Business ethics: Decision making for
personal integrity and social responsibility. New York: McGraw-Hill.
Hoffman, W.M., Frederick, R.E. and Schwartz, M.S. eds., 2014. Business ethics: Readings and
cases in corporate morality. New Jersey: John Wiley & Sons.
Kuntz, J.R.C., Kuntz, J.R., Elenkov, D. and Nabirukhina, A., 2013. Characterizing ethical cases:
A cross-cultural investigation of individual differences, organisational climate, and leadership on
ethical decision-making. Journal of Business Ethics, 113(2), pp.317-331.
Liamputtong, P., 2013. Qualitative research methods. Abingdon: Routledge.
Mackey, A. and Gass, S.M., 2015. Second language research: Methodology and design.
Abingdon: Routledge.
Fin24. 2017. MTN: A mobile giant engulfed by controversies. Available at:
http://www.fin24.com/Finweek/Featured/mtn-a-mobile-giant-engulfed-by-controversies-
20170223 [Accessed 23 Oct. 2017].
Flick, U., 2015. Introducing research methodology: A beginner's guide to doing a research
project. London: Sage.
Ford, R.C. and Richardson, W.D., 2013. Ethical decision making: A review of the empirical
literature. In Citation classics from the Journal of Business Ethics (pp. 19-44). Springer
Netherlands.
Glesne, C., 2015. Becoming qualitative researchers: An introduction. Sydney: Pearson.
Hartman, L.P., Desjardins, J.R. and MacDonald, C., 2014. Business ethics: Decision making for
personal integrity and social responsibility. New York: McGraw-Hill.
Hoffman, W.M., Frederick, R.E. and Schwartz, M.S. eds., 2014. Business ethics: Readings and
cases in corporate morality. New Jersey: John Wiley & Sons.
Kuntz, J.R.C., Kuntz, J.R., Elenkov, D. and Nabirukhina, A., 2013. Characterizing ethical cases:
A cross-cultural investigation of individual differences, organisational climate, and leadership on
ethical decision-making. Journal of Business Ethics, 113(2), pp.317-331.
Liamputtong, P., 2013. Qualitative research methods. Abingdon: Routledge.
Mackey, A. and Gass, S.M., 2015. Second language research: Methodology and design.
Abingdon: Routledge.
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