Communication and Collaboration Tools for Business Survival

Individual Report
1

Table of contents
INTRODUCTION 3
MAIN BODY 3
Identify and discuss different communication and collaboration tools and how they have
helped the businesses to survive the current pandemic 3
Advantages, disadvantages, suitability and applications of cloud storage and computing 5
Compare and contrast positive and negative aspects of services and products being sold online
and offline 8
CONCLUSION 10
REFERENCES 12
2

INTRODUCTION
Business communication is the means through which the communication takes place
effectively and efficiently between the employees and through this the information and the data
is being transferred to the employees and the employers (Guffey and et.al., 2021).
The report will analyze the communication and collaboration tools helping in many ways to
make the business survive the current pandemic and making the process more effective and
efficient. Along with this, cloud storage and computing will help in making the process of
business to maintain online services and along with this, advantages, disadvantages, suitability
and applications of cloud computing will help in assessing the term more effectively and in
detailed manner. Further, positive and negative aspects of services and products being sold
online and offline will provide the detail knowledge in a significant manner.
MAIN BODY
Identify and discuss different communication and collaboration tools and how they
have helped the businesses to survive the current pandemic
Communication and collaborative tools helps the businesses to survive the current pandemic in
making the work and the process more easy and convenient. There are various communication
tools that have emerged in the market to be industry drivers and revolutionary. There are various
communication tools that cater to different types of organizations and have helped the business
run smoothly in the pandemic (Maican and et.al., 2021). Following are the most prominent
communication and collaborative tools that have emerged as the industry drivers. These are as
follows –
MS Teams – MS teams is an application which typically helps businesses in its internal
communications. With options as diverse as any social media platform, this application has
catered the communication needs between employees, clients and business escalations very
efficiently. MS teams include the functions such as group calls, individual as well as group
conversations, sharing of files with limited weightage.
Zoom – Zoom is an application that is typically used for group calls, scheduling client meetings,
both audio and video (Oostervink and et.al., 2021). This application has not only improved
communication, in this pandemic, internally, but also dealing with the clients and conducting
business with any third party, in this pandemic more effectively and efficiently.
3

Outlook – Outlook has, in the pandemic, emerged as a market player as it has changed the
business of communicating formally, sharing data, information, internally as well as with any
third party more efficient and safe. Since, only authorized users can have access, through their
accounts, security and confidentiality while sharing data, files and organizational information is
well assured.
Skype – Skype has made communication in the industries, specially the IT ones more hurdle
free. With more and more communication, formal and informal, being done in an organization,
Skype has proved to be a very user friendly application with easier interface for its new users
than any other complex business communication tool (Zhang and et.al., 2021).
Therefore, these collaborative and communication tools have made pandemic hurdle free for
many businesses and the organizations that were capable of transacting itself online. Although,
big firms require higher amount of communication which these tools have well catered, the
medium sized entities were also benefitted by the use of these communication tools. Following
pointers concludes what the standards benefits were being grabbed by various entities in the time
of pandemic.
● Conducting business was never easy and with communication gaps lumbering over
business conduct, these tools have managed to mitigate these gaps to run business
smoothly and efficiently.
● Although, pandemic had hit different industries in different ways but the biggest
challenge was communication because without communicating even the most trivial
transaction in an organization seemed impossible but by using these tools the
communication gaps were reduced up to a very large extent.
● Organizations, although were prepared to have a big hit on its profitability but mitigating
communication gaps has even brought that affect to a lower level. These communication
gaps were not only in the conversation but also sharing of information, data, files and
many other formats were affected by the pandemic but these tools had immensely helped
in bringing such devastation, from such challenges, down to very lower level.
● If organizations which are not technology friendly are considered, pandemic had brought
a whole new set of challenges but these tools had helped these organizations run their
4