Communication and Collaboration Tools for Businesses in Pandemic

This report discusses the identification and discussion of different communication and collaboration tools that have helped businesses survive in the pandemic. It also explores the advantages, disadvantages, suitability, and applications of cloud storage and computing. Additionally, it compares and contrasts the positive and negative factors of services and products sold online and offline.

Individual Report

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Identification as well as discussion of various communication and collaboration tools
and how they have helped different businesses for surviving in current pandemic...........1
Advantages, disadvantages, suitability as well as applications of cloud storage as well as
computing..................................................................................................................................3
Comparison and contrast of positive and negative factors of services and products which
are being sold offline and online..............................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Information as well as communication technology is a wider term for information
technology that defines for communication technologies. It consists of wireless connection,
mobiles phones, computer, software, video conferencing as well as other media tools.
Information as well as communication technology is a wider term which is used for information
technology which creates unified communication as well as integration of telecommunication as
well as computers which enables users in access, store, transmit as well as manipulating
information (Frank, Dalenogare and Ayala, 2019). This report is based on information and
communication technology which is used in businesses for carrying their business practices. This
report includes identification and discussion of different communication and collaboration tools
along with how they have helped different businesses for surviving in pandemic situation,
advantages, disadvantages, suitability and application of cloud storage as well as computing,
comparison and contrast of positive as well as negative factors of services or products which are
being sold online or offline along with it conclusion.
MAIN BODY
Identification as well as discussion of various communication and collaboration tools and
how they have helped different businesses for surviving in current pandemic.
Communication and collaboration tools helps in businesses to collaborate. The objective of
collaboration technique is to support a group of more two businesses for accomplishing its
common goal. communication and collaboration tools could be of non-technological nature
(Schroeder, 2018). By taking an example of Indus net technologies some of communication and
collaboration tools that could be used by a company are as follows:
 Slack: It is a famous as well as well-crafted communication and collaboration tool
platform that offers instant messaging, powerful messaging search as well as transferring
files. it has many characteristics as well as dozens of integration through other tools like
trello or intercom.
 Flow dock: This collaboration tool is a group as well as private chat platform which
carries interesting characteristics in team inbox that aggregates notification from other
mediums such as customer support tools, Asana as well as Twitter.
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 Proof hub: It is an operation management tools which offers a integrative suite of
collaboration as well as project management roles. With this collaboration tools
Company could organise files, monitor project, plan as well as discuss with their
colleagues or stakeholders (Parkman, Litz and Gromik, 2018). This collaboration tools
helps in in understanding about reviewing and approving files through an online proofing
tool.
 Trello: This communication and collaboration tool has intriguing interface which
resembles solitaire. This tool it is easy to learn as well as work well for ensuring projects
and assigning activities.
 Google docs: This communication and collaboration tool includes its documentation as
well as sheet facilities that are developed in allowing teams to edit files at same time
along with saving there are changes automatically.
 GoToMeeting: This communication as well as collaboration tool is an online video
conferencing application which allows user to scan dual meetings as well as share their
screens in businesses. It is one of most famous video tools through millions of business
users in corporate world.
 Ryver: This collaboration tool helps company in communicating better by creating
various teams and categorising them easily for carrying their conversation easily in small
groups for carrying their business practices. It provides a set of filters which allows
businesses to control who sees their information in terms of post that have been marked
by them.
As communication and collaboration tools helps various businesses for surviving in
coronavirus pandemic situation in carrying their business practices (Naik, Choudhury and Park,
2019). It helps in various terms that are as follows:
 Provides clarity about work needs: As digital workplace helps in managing projects as
well as mind Stones in a more seamless way by providing department heads a
comprehensive dashboard which allows them to manage products with more effectively
in coronavirus situation in a virtual manner.
 Improving communication: By using these collaboration tools it helps in stabilizing
effective communication channels for remote teams for working closely together. With
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these tools it helps in improving communication as well as maintaining survival
incorporate markets for carrying out effective business practices in pandemic situation.
 Carrying out requirement of remote teams: As coronavirus pandemic is forcing different
businesses to go remote as well as it is expected by businesses that post pandemic global
world will see a rapid increase in having global remote work force (Tchamyou, 2019). By
using these collaboration tools it helps businesses in in maintaining their virtuality e of
business practices in an effective manner by carrying out work performing in teams.
 Helps in building team members Bond: By using collaboration tools it helps businesses
building team members in together working for carrying out their working practices
effectively. In present coronavirus situation this communication tools helps in in
enhancing team members Bond in company so that they can carry their work with
effectiveness along with accomplishing of their planned goals and objectives in a virtual
manner.
Advantages, disadvantages, suitability as well as applications of cloud storage as well as
computing.
Cloud storage is said to be an approach of computer data storing in which digital
information is being store in logical pools. Cloud storage allows individual as well as businesses
to save data as well as files in an offsite location that when they access it is done through public
internet or a private network connection. It is generally defined as a cloud computing model that
stores information on internet with cloud computing provider that manages or operates
information storage as a service (Özdemir and Hekim, 2018). It is delivered on demand through
just-in-time potential as well as cost along with it reduces buying or managing businesses data
storage infrastructure. Cloud storage provides businesses agility, global scale as well as
durability through anytime data access. For taking up example of Indus net technologies which is
using cloud storage and for them its advantages, disadvantages, suitability and application off
cloud storage are as follows:
Advantages
 Accessibility: By using cloud storage in business. It provides company to access of their
files from anywhere which has an Internet connection.
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 Syncing as well as updating: As when company is carrying their business practices by
working on cloud storage it provides them to make changes in a file which will be synced
as well as updated in all their devices which company needs to access cloud storage from.
 Cost: As by buying physical storage could be expensive and costly. As compared to
physical storage cloud storage is cheaper (Al-Emran, Mezhuyev and Kamaludin, 2018).
Cloud storage is cheaper and works without requirement of hardware cloud storage by
having external drives at workplaces.
 Security: Cloud storage providers sums with additional layers of security to supplied
company services. As a result, cloud storage provides security of data and information of
company which are being stored by them. It helps in preventing data information from
being lost and hacked.
Disadvantages
 Hard drives: There is a disadvantage of cloud storage is that it is supposed to reduce
company’s dependencies on hard drives but some business cloud storage providers need
physical hard drive for carrying their operations in storing data.
 Internet connection: Cloud storage is dependent for having internet connection to store
data (Anandakumar and Umamaheswari, 2018). As if company have slow network it
might create issues in assessing their storage. Cloud storage is not accessible without
internet connection.
 Privacy: As when company uses cloud storage provider data is no longer stored in their
physical storage so at some extent there is a risk of privacy installing data.
 Bandwidth: As various cloud storage services have particular band with allowances. And
if company surfaces provided allowances then additional charges are being imposed by
cloud storage.
Suitability
 It offers better insight: Cloud storage helps in providing a better inside for businesses by
using analytics for deriving insights from big data that helps them to target customers as
well as product opportunity is more effectively in business.
 Better engagement: Cloud storage provides better engagement in company by keeping
focus on business decisions from cost efficiencies in office system for enhancing system
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of engagement (Wu and Tran, 2018). As cloud storage helps in in providing better
engagement of working in business for company.
 Leads to collaboration: Cloud storage allows work practices to be assessed from
different devices along with any other cloud storage that turns by making it easy for
teams to collaborate in sharing data.
Applications
There is certain business application which provides cloud storage services that can be used
by company which are as follows:
 Mailchimp: It is an email publishing platform that provides different options for sending,
designing as well as saving templates for emails.
 Chatter: This cloud storage application provide helps in in sharing essential information
about Company in real time (Horst and Miller, 2020).
 Sales force: This cloud storage application provides tools for service, e commerce, sales,
marketing and other operations to company. It provides a cloud development platform for
company.
 QuickBooks: This application of cloud storage works on operation of running enterprise
anytime, anywhere on every device. It gives online solutions of accounting for business.
This application also allows more than 20 users to work suddenly on same system.
Cloud computing is said to be a goal oriented operation that requires benefiting for creating
computing machinery. it consists of study as well as experimentation of algorithmic processes as
well as development of hardware as well as software. Computing has engineering, mathematical,
technological as well as social factors for carrying their business practices (Nowotny, 2018). By
taking up example of Indus net technologies as being a business manager of company
advantages, disadvantages, suitability as well as application are as follows:
Advantages
 Cost saving: It is said to be one of advantage of cloud computing. It provides help to
saves substantial occurring capital cost. As cloud computing provides cost saving for
business practices. There is a buying as well as managing of equipment which is carried
by cloud service provider.
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 High speed: It allows to deploying their service fast in some clicks. There is faster
deployment allows them to have resources that are needed for their system in some
minutes.
 Reliability: It is said to one biggest advantage of cloud computing. It provides fast
updated related changes.
 Quick deployment: As cloud computing provides advantage of fast deployment. As when
company decides using of whole system that could be functional in different minutes.
There is number of time taken which depends on what type of technologies is being
implemented in business.
Disadvantages
 Technical issues: As cloud computing application is prone to have an outage as well as
other technical challenges. As Cloud service provider company sometimes faces trouble
and challenges in maintaining their high level of maintenance.
 Security threat: There is another demerits of cloud computing of security threats. As
before adapting Cloud computing technology company must be well aware about facts
that they are being sharing to company’s sensitive data to a third party cloud computing
facility providers.
 Internet connectivity: As effective internet connectivity is required for carrying Cloud
computing services as Cloud computing services not work or accessible in low network
and poor internet connection.
 Lack of support: As Cloud computing service provider lacks in providing support to their
consumers as they want their user to rely on FAQs as well as online help that could be a
tedious role for non-technical business individuals.
Suitability
 Cloud computing create a scalability to business and practices. By using cloud free apps
business time could help company in running their business effectively.
 Cloud computing is suitable for having business continuity in corporate market as there is
a production of company’s data as a system which is a part of business continuity
planning.
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 There is a collaboration efficiency which is provided by cloud computing services in a
cloud environment that provides company an ability to communicate as well as share
easily outside traditional methods.
 Cloud computing provides easy access to automatic updates in company. It generally
provides automatic updates for companies it requirements for carrying their business
practices effectively.
Applications
 Testing and development: This Cloud computing application helps in creating various
test and development environment for many business developers. It is a clear setting
application which is cost effective.
 Hybrid cloud approach: This application of cloud computing is beneficial in creating a
platform for infrastructure as well as applications for business it provides hosting over
large infrastructures.
 Big data analysis: This application provides using of advanced as well as diverse
analytical tools on large data sets. By using this application of cloud computing business
could find market trends, buying patterns as well as consumer requirements.
Comparison or contrast of positive as well as negative factors of services or products which
are being sold offline along with online.
As carrying out business practices through online mode is set to be growing trend in
corporate markets by using information and communication technologies. Along with that there
are some positive as well as negative factors of services as well as products which are being sold
online and offline (Kabalci and Kabalci, 2019). By taking off example of Indus net technologies
some of positive as well as negative factors of product and services which are being sold online
and offline are as follows:
Positive factors
 Easy access to market: By carrying out business practices online there are different ways
for accessing to market for new businesses also. As online marketplaces allow everyone
for setting up simple online advertising as well as promoting for their software solutions.
 Reduced overhead: By selling online it could produce requirement of expensive software
premises as well as customer-facing staff. it allows businesses to invest better marketing
as well as customer experiences on their E-Commerce site.
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 Potential rapid growth: By selling through internet means provides potential growth of
business (Sousa and Rocha, 2019). As bi having good digital marketing strategy as well
as a plan it fulfils systems and boosting up their software sales.
 Widening market: By carrying up online and digital tools it helps in targeting new
customers as well as website analysis for gaining insights into customers’ needs for
software. It helps in expanding business practices on virtual manner through online
modes.
 Customer intelligence: By having customer intelligence digital tools helps in targeting
new customers by identifying their needs for services of software.
Negative factors
 Website cost: By planning, creating, securing as well as maintaining a professional
ecommerce website requires different cost as it is an expensive process for using
communication and information technology in business practices.
 Infrastructure cost: As for carrying business practices through information and
communication technology tools it requires infrastructure cause of establishment various
promises and providers about cost of physical space in order to fulfilling warehousing of
products, dealing with returns as well as staff for their operations.
 Security issues: As with rise of online information and communication technologies
there is also an issue of security and privacy that arises in carrying out business practices.
There are some of software that does not provide security and leads to have fraud
practices in leaking information and data through different sources.
 Legal issues: It is said to be a major concern for carrying out information and
communication technology tools in business practices (Buhalis and Sinarta, 2019). As for
caring up business practices company should ensure that information and communication
tools which they are using are to be fully licensed so that there should be no harm which
could be done to them in terms of licensing and frauding practices.
 Advertising costs: By using communication tools in information technology it requires
high advertising cost for promoting their product and services in an effective way. The
tools which are used for promoting product sometimes cost highly that is a negative
factor for carrying out business practices in an effective way that affects growth of
company.
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CONCLUSION
From above report it could be concluded that information and communication technology is
said to be a wider term that are used by businesses for carrying their business practices
effectively through communication technologies by consisting various media platforms and
applications. As information and communication technology has become essential for modern
Times as well as significant for carrying out business practices in coronavirus pandemic
situation. It uses various other media platforms for carrying out business practices. This report
carries brief explanation of determining and discussion of collaboration and communication tools
along with how they have helped businesses for surviving in corporate market in coronavirus
pandemic situation. There is an explanation of merits, demerits, suitability e and applications of
cloud storage and computing that are used in businesses. There is comparison of positive and
negative factors of services and products which are explain for selling online and offline modes.
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