Integrated Professional Skills in Digital Age

This document discusses the concept of information communication technology and its role in establishing effective communication within and outside organizations. It explores the features, advantages, and disadvantages of Zoom and Microsoft Teams. It also covers the concept of cloud storage and computing and the challenges of online services, along with methods to overcome them.

Integrated professional
skills in digital age

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK1 ............................................................................................................................................3
Information communication technologies...................................................................................3
Disadvantage of Zoom ....................................................................................................................4
Cloud storage and computing .....................................................................................................6
TASK3 ............................................................................................................................................8
Challenges of online services and methods to overcome them...................................................8
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The concept of information and communication technology is termed as the wide area of
information technology in order to establish communication trough using various mediums such
as internet, video conferencing, computers, social media networking channels and digital
platforms. All these platforms provides various facilities to their user to store their information
convey it to others, recover as well as access data from every place digitally. Information
communication technology help organisation to establish effective and clear communication
within and outside of its organisation with using telecommunication, network based technology
and audiovisual processing. Zoom application, Microsoft team and go to meeting are the
effective medium of ITC. Cloud services facilitates organization to maintain its infrastructure
and provide it various digital services in order to achieve objectives in defined manner. In the
pandemic of COVID-19 every organization use digital platform to communicate with their staff
members. In this report zoom application, Microsoft team and their application, advantages and
features are being discussed. Cloud storage and various challenges of technologies are also
mentioned in this project report.
TASK1
Information communication technologies
Information communication technology is described as the technology that is utilise by
various organisation in order to communicate with its employees and other members. Generally
it is the technology that facilitates communication. In the situation of COVID-19 these
technologies are used by the every organisation to be in connection with their employees through
conduction online meetings. Zoom and Microsoft team is used by organisation in order to
establish effective communication that are discussed below:
Zoom application:
Zoom application is a video-calling application that facilitates to connect 100 user at a
same time period. It is used for conduct meetings, online learning, for taking college lectures and
for many other things(Zoom application,2021). It allows its user to enjoy features of unlimited
one-to-one meeting. In the COVID-19 pandemic zoom app is utilised by the all sectors
organisation in order to conduct their activities in efficient manner.

Features of Zoom application: Zoom application plays vital role in establishing
communication between organisational members and with other business. In the Zoom app
various types of features are involved that make it more suitable and effective(Al-Htaybat,von
Alberti-Alhtaybat,and Alhatabat, 2018). It has capacity to collaborate the range of 300 UR and
various external non UR users with the help of white boarding as well as chats. The respective
application can be used in the mobile, laptop and other devices that is easily reachable to anyone.
It also has feature to detect the voice of meeting and record the whole meeting.
Suitability of zoom application: Zoom application is suitable for the large as well as
small organisations as it is quite easy to set up, exercise and mange all meetings on this. On this
application meetings are started by the one click, so there is no need to appoint IT team to handle
. It can be accessed in the mobile and desktop of users. Respective application provide the high
definition video and better quality audio services at the time of meeting.
Advantages of Zoom application
Easy to use and deploy: Zoom application is quite easy to use by just downloading the
app and click on it and it is ready to work. Deployment of this is also easy for the users. By using
this application any one can connect with their customers, employees and colleague. It is
connected in mobile device and desktop easily that bring all departments, offices and remote
participants. So it is quite easy to use.
Provide better services in slow connection: Zoom application connects number of
participants effectively and able to provide better services to its user even in the slow network
connection. In this application, maximum 100 participants can share their screen or conduct
meeting in the remote areas.
Enhance flexibility in the work: Respective application enhance the flexibility in the
working procedure and make it more effective. It can connect various participants from various
locations. It is able to handle meeting efficiently without any disturbance. It ensures the work
productivity in the travelling situation also.
Disadvantage of Zoom
 Delayed customers services is the most drawback of the zoom app. It takes too much time
to solve problems and grievances of customers.
 Various security concerns also limits the application use. There is always a threat that
some hackers hack the confidential information that are being discussed in the meetings.

 Zoom application server is being linked with the China that create various issues in the
appropriateness of application.
Microsoft team:
Microsoft team provides the digital communication platform to its uses, the application is
developed by the Microsoft. Microsoft is the part of the Microsoft 365 family. It helps number of
applicants to connect by the digital platform and conduct their meeting in effective
manner(Aoun, 2017). In the situation of COVID-19 these applications are used by the users to
connect with each other. Various features, disadvantage and disadvantages of Microsoft are
discussed below:
Features of Microsoft team
 Conversions are done under a specific medium and defined team members. In order to
add other member different functions are being used by the users.
 It is basically a chat application that connects team members, groups and respective
individuals. It has feature to share all files in the groups automatically that are related to
the meeting.
 It provides seamless video as well as audio quality services to its users and facilitates to
make connection within or outside organisations.
Advantages of Microsoft team
Increase transparency: Transparency is the most important factor that is needed at all
hierarchical level of organisation that is able to create the mutual understanding about various
concepts between management and employees. Microsoft team facilitates every organisation to
maintain transparency regarding procedure of working and various organisational policies by
conducting meetings.
Enriches communication and enhance productivity: Microsoft team help
organisations to enrich their communication by conducting various online meetings and able to
improve productivity of that particular organisation. In the COVID-19 pandemic when it is not
meet physically, these online channels plays important role to connect with their employees and
subordinates effectively.
Enhance digital working at workplace: All these digital platforms enhance the working
of organisation digitally. It facilitates business to access their information from any place and
make it easy to handle all activities and functions by online medium.

Disadvantages of Microsoft team
 In various several situation, users have to take approval from their authorities to access
relatable data and information that is very lengthy procedure. In some mediums, there is
no option to invite more people in the meeting.
 In the Microsoft team cloud, it becomes very tough to fine files in physical manner and
structure of file might confuse its users. This the major drawback of it.
Suitability of Microsoft team:
In the critical situation of COVID-19 pandemic, Microsoft team is quite suitable and
appropriate medium to conduct meeting with subordinates. All functions strategies are decided in
order to run business in most effective as well as efficient manner(Chan, Zhao,and Luk, 2017).
The application can be used in the mobile devices and computers of the users and it is maintains
better connection within employees and organisation and suitable to small and large
organisations.
Applications of Microsoft team:
Microsoft team have various applications such as it is used in the education department,
e-commerce activities and business meetings. In all these departments conduct their meeting
virtually on the online medium.
TASK2
Cloud storage and computing
The concept of cloud storage and computing is described as model that provides various
services to its users to store their data and related important informations on internet. It is
described as the model in which stores data digitally in the logical pool. It facilitates its users to
keep their data available and accessible at every place and also protect it from any kind of
external affects (Cloud storage and computing,2021). Organisations use the cloud storage to
store their various confidential informations and files of business online.
Advantages of cloud storage and computing-
Provides data security: cloud storage provides security at in their procedure. Cloud
storage is used by the number of users to store their data online, so respective application provide
assurance to their users that their data and informations will not be accessed by anyone else. It
includes encryption feature in order to secure data from theft by the externally and internally.

Cost saving: Cloud storage and computing saves cost of organisation by storing their
data on internet instead of using book keeping system. It provides various facilities their users to
access their data and information from any place through internet that saves time, efforts and
money of organisation(Li,2019). Clouding system is not use any kind of software that makes the
process inexpensive as per GB. In this storage, clients are liable to pay for any that space that id
used by them, that saves cost of users.
Mobility and automatic software updates: Cloud storage ease various business to
access their required data on their mobile phones and other devices. Employees can access all
organisational files on their smartphones, so they can use them effectively. It software's are
updated time to time automatically, that eliminates the cost of hiring IT specialist.
Disadvantages of cloud storage and computing:
Depends upon network connection: In order to use cloud storage and computing, it is
important to connect that device with appropriate network. The functioning of cloud computing
work in the better network connection and it is not able to work efficiently in the slow network
as well. So, people who leave in the remote locations this drawback creates negative impact.
Privacy concern and lack of controllability: In the cloud storage and computing users
have to face various privacy and security issues that affect their trustworthiness. Users of cloud
computing have no control over the privacy of their data and information. Service providers are
not provide any kind of assurance to their users that their data is secured from ant external affect.
It is most considerable issue for the organisation who need high level security in their operations.
Support: In the condition of technical problems, user only have the option to call to
cloud service provider. In the free version of cloud storage service provider do not support
effectively(Olsson, Samuelsson, and Viscovi, 2019). Services provider only guidance to them to
register their problem on online forum and take technical advise in order to resolve the respective
issue.
Suitability: Cloud storage and computing is suitable for the business which conducts its
activities at high level. So it will be cost effective for them to store data on internet.
Applications of cloud storage and computing:
Cloud storage and computing provides various applications to its customers that are
available on the cloud application free of cost. All cloud computing applications are discussed
below:

Video marketing and software editing: Some applications that are accessed with the
help of cloud. Video marketing and software editing help to create videos and make various
changes in them, that makes them more effective. This application help its users to modify the
video and add various new features in them.
E-commerce application: E-commerce is the effective application of cloud storage and
computing that provides various opportunities to businesses and users to conduct their business
at digital platform and respond quickly to all possibility that are raised in the current
(marketSpiteri, and Rundgren, 2020). Now these days various organisation use this application in
order to find appropriate opportunities and implement them effectively to achieve all defined
goals and objectives.
Business process and backup: business utilise various cloud storage and computing
services to to store their data, information and files online that are related to the customers of
specific organisation. Data and information is protected by the service provider from any kind of
external threats.
TASK3
Challenges of online services and methods to overcome them
Every organisation use digital platforms to ensure effective communication within and
outside organisation, in payment and store data on internet. Now various misconducts and fraud
activities are take place that raise safety and security concern. There are some challenges of
online services and their ways to decrease their effects are being discussed below:
Challenges of online services:
Fraud and chargeback: Now these days various types of misconducts and law-breaking
activities are conducted that affect business activities. Online transactions are done through
internet, no card is used in this process. In the process of making payment data theft is the more
concern-able issue(Stal, and Paliwoda-Pękosz, 2019). In order to monitor fraud activities various
tools are available like validation services, customer account as well as purchase tracking.
Cyber crime : For the business which are conducting their business function by internet
cybersecurity is the most concern-able challenge. In this various individuals theft organisational
data and other relatable information from digital sources and provide them to its competitors that

affect the overall functionality of organisation. Now it becomes the global risk for every
organisation.
Financial data theft: Now days various individuals as well as organisation theft
financial and confidential data of their specific competitors through internet and use that data to
get profitability of organisation(Umbrella, 2021). These misconducts are able to affect all
policies and functionality of organisation. If organisational financial strategies is theft by
someone else then, it becomes the big challenge for it.
Communication break down: In this digital era various organisations use online modes
to conduct meetings. Communication is breakdown because of some network issues or slow
network. It creates challenges to the organization because communication is important factor to
conduct business activities efficiently.
Methods to overcome online services challenges:
 Appropriate training is provided to employees regarding how to use online services
effectively to ensure the privacy and security of information. All mails that contains
various attachment should be examined carefully and inform to IT department.
 In order to overcome online challenges various device management and control strategies
should developed to analyse them properly(Walther, Miller, and Sochacka,2017). It helps
individuals and organisations to prevent from various bed stuff and stop to revealed any
intellectual property.
 Every individual and organisation should check their mails on regular bases in order to
prevent it from any hack and misconduct.
 Organisation should develop and execute various disk protection as well as encrypt in
the process to share relative data with their partners. Software are regularly updated and
all unnecessary are removed in order to overcome security challenges.
 Various policies and strategies are developed that guide and instruct employees as well
as users to secure their personal data from anyone and strong password is created of e-
mail.
CONCLUSION
As per the explanation, it can be concluded that information and communication
technology plays vital role to handle all organisational activities by using internet. In the

pandemic of COVID-19 these modes are used to communicate with employees and other staff
members. It provides various services like store data virtually and retrieve it facilitates to access
these data from anywhere. Zoom application, Microsoft team and go to meeting are used by the
various organisations in order to conduct meetings. It is evaluated that cloud computing is store
data digitally. Online services users face various challenges of data theft and cybercrime, various
strategies are formulated to overcome their affects.

REFERENCES
Books and Journals
Al-Htaybat, K., von Alberti-Alhtaybat, L. and Alhatabat, Z., 2018. Educating digital natives for
the future: accounting educators’ evaluation of the accounting curriculum. Accounting
Education. 27(4). pp.333-357.
Aoun, J. E., 2017. Robot-proof: higher education in the age of artificial intelligence. MIT press.
Beuran, R., and et. al., 2017. Cytrone: An integrated cybersecurity training framework.
Chan, C. K., Zhao, Y. and Luk, L. Y., 2017. A validated and reliable instrument investigating
engineering students’ perceptions of competency in generic skills. Journal of
Engineering Education. 106(2).pp.299-325.
Li, S., and et. al., 2019. Problems and changes in digital libraries in the age of big data from the
perspective of user services. The Journal of Academic Librarianship. 45(1).pp.22-30.
Olsson, T., Samuelsson, U. and Viscovi, D., 2019. At risk of exclusion? Degrees of ICT access
and literacy among senior citizens. Information, Communication & Society. 22(1).
pp.55-72.
Spiteri, M. and Rundgren, S.N.C., 2020. Literature review on the factors affecting primary
teachers’ use of digital technology. Technology, Knowledge and Learning. 25(1).
pp.115-128.
Stal, J. and Paliwoda-Pękosz, G., 2019. Fostering development of soft skills in ICT curricula: A
case of a transition economy. Information Technology for Development. 25(2). pp.250-
274.
Umbrella, R. A., 2021. Soft Skills in Human Centered Management. Soft skills for human
centered management and global sustainability.
Walther, J., Miller, S.E. and Sochacka, N. W., 2017. A model of empathy in engineering as a
core skill, practice orientation, and professional way of being. Journal of Engineering
Education. 106(1). pp.123-148.
Online
Cloud storage and computing.2021. [Online] Available through :<https://aws.amazon.com/what-
is-cloud-storage/>
Zoom application.2021 [Online] Available through :<https://zoom.us/>