Digital Technologies in Hospitality Industry

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Added on 2023/01/05

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AI Summary

This report discusses the role of digital technologies in the hospitality industry, focusing on how they enhance consumer experience, CRM techniques, and customer service strategies. It explores the advantages and disadvantages of CRM systems and provides insights into the effective customer service strategies of Rosewood Hotel London. The report also highlights the importance of understanding market needs and experience mapping in the hospitality industry.

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Digital Technologies in Hospitality Industry

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