The report deals with the WestAust Corporation Ltd. and their plan to implement an Operations Management System. The five main sub-systems identified for the system are the Parcel Service, Home care co-ordination, employment services and contractor services in mining and contractor services in manufacturing. However, this report deals with only the Parcel services for the customers. Details of the parcel service has been described in this report and some illustrations along with it has been presented for the reference of the reader.