Human Resources Skills, Training, and Development Report Analysis

This report analyzes the crucial role of Human Resources in an organization, specifically focusing on Whirlpool. It delves into the essential skills, knowledge, and behaviors required by HR professionals, emphasizing communication, negotiation, conflict management, and decision-making skills. The report differentiates between training and development, highlighting the importance of continuous learning for business performance and employee engagement. It explores various approaches to performance management and supports the creation of a high-performance culture. The report includes personal development plans, skills audits, and learning objectives. The analysis covers individual and organizational learning, exploring how high-performance work contributes to employee engagement and the benefits of implementing such practices. The report's structure includes an introduction, several learning objectives, and a conclusion, providing a comprehensive overview of HR's impact on business operations and employee success.

Individual, Teams and
Organisations

TABLE OF CONTENTS
Introduction......................................................................................................................................1
LO 1.................................................................................................................................................1
P-1 Skills, knowledge and behaviour required by HR................................................................1
P-2- Personal skills, knowledge, and behaviours for professional development........................3
M-1 Professional skills that demonstrates evidence of personal reflection and evaluation........5
D-1 professional development plan in learning goals.................................................................6
LO 2.................................................................................................................................................6
P-3 Difference between training and development.....................................................................6
P-4 Need of learning and professional development for business performance.........................8
M-2 learning cycle theories and its importance of implementing.............................................10
LO 3...............................................................................................................................................10
P-5 HPW contributes to employee engagement........................................................................10
M- 3 benefits of applying HPW with justifications..................................................................11
LO 4...............................................................................................................................................12
P-6 Different approaches to performance management............................................................12
M-4 Different approaches to support high performance culture and judgement......................14
D-2 Valid synthesis of knowledge and information.................................................................14
Conclusion-....................................................................................................................................15

Introduction
The human resource plays a crucial role in recruitment and selection of employees. All
the strategies regarding how to control and manage the employees is been made by human
resource department. The skills knowledge and behaviour of employees directly affects the
culture of organisation Business growth through higher productivity and enhanced
competitiveness is of critical importance on firm’s performance and contribute to growth.
This report will give a brief information on different knowledge, skills required by HR. it
focuses on difference between training and development and individual and organisation
learning. This essay shows the understanding of how high performance working contribute to
employee engagement within an organisation. It analyses the need of continuous learning and
development for sustainable business performance. It will also show the different approaches of
performance management in support of organisation culture and commitment. For this report
organisation selected is whirlpool.
LO 1
P-1 Skills, knowledge and behaviour required by HR
As a consultant it is required that the HR should possess these skills and knowledge in
whirlpool:
Skills required by HR:-
Communication skills- having good communication skills ensure in smooth flow of working
between top management and employees. A proper level of hierarchy should be made in order to
follow instructions given by top management. Also, it should have efficient writing and speaking
knowledge and skills as they play a role of mediator.
Negotiation skills- it is the first and foremost skill that is required in every person who is related
to human resource as conflicts are the most common thing that happens in every organisation.
The HR must be able to handle this by negotiating with both the parties.

Conflict management skills - they should have the knowledge and skills for managing and
solving the conflicts between employees and employers. High productivity demands that people
must work together to achieve goals and objectives of whirlpool organisation (Armstrong, and
Taylor, 2014).
Decision making skills- The HR has to make a lot of decisions for a company which ranges
from how to hire an employee and how to solve disputes between them. These types of decisions
sometimes may hamper the company as well as employees
Multitasking- the HR must deal with employees’ issue and on the other hand it must make a
strategy on how to solve that. HR should have capability to manage various thing at same time
like salaries, wages, working hours of employees, etc.
Knowledge required by HR:
Personnel knowledge - it should have knowledge of principles and procedures regarding
recruitment and selection of employees. Training styles, methods, process and designing,
compensation policies, etc.
Government laws- what are the existing rules and regulations of government and matching
them with the whirlpool laws and rules (Bell, Lee and Yeung, 2006). Knowledge of legal
procedures to be taken government regulations, etc.
Discrete and ethical knowledge- the HR must be having capability to keep the confidential
information of business away from employees and in situation must not disclose it to them. They
must monitor the actions towards employees’ policies and regulations.
Behaviour required
Compassion – HR should be able to handle employees with compassion. They must know how
to behave in professional way with staff. Also, HR must show empathy towards employee by
sharing their personal problems.

Integrity -HR must treat and respect each employee in equal manner. They must behave
properly with them and maintain confidentiality of employee information.
P-2- Personal skills, knowledge, and behaviours for professional development
In the company most, important department is a Human resource management, which
recruit the people according to company's requirement. They need the people who have
appropriate knowledge, skills and good behaviour. If company hired the people as their
employees, then they should provide them skills of communication, behaviour, personal skills
and professional development. These all skills are required by the company, because they can not
unsatisfied their valuable customers. If employees have not any skills, they will not able to
provide appropriate service to the customers and this reason can be the biggest threat for the
company. These all concern are indicating that company should be care full on the employee's
professional development. So, company need to start training sessions, development programs,
professional development events, meetings for the employees. Company required fund for such
types of activities so they can borrow the fund for the bank or any other industry. After all these
activities company can able to provide such types of training session and development programs
to their employees. It will be the best part of employee and company for the provide company's
product and services to their customers.
Apart from the skills and knowledge mentioned above the HR must be able to possess
many kinds of skills are needed like employee relation, employee rights, employee laws, job
interview process, job postings, job descriptions, labour relations, etc. which is essential for him
as well as organisation. The HR must not discriminate employees on basis of caste creed and
colour. It is required that every employee must be treated equally in evaluating their performance
(Brewster and Hegewisch, 2017). Every employee must be allowed tom engaged with decision-
making process so that it will build up confidence among them that they are also a part of
organisation. It will lead to employee engagement which will have an effect on productivity of
business. This will have positive results in relationship between employer and employee. In this

case there will be less or no conflicts among them. It will finally increase volume of sales which
may lead to effective business environment.
Personal audit
Strength
I am easily able communicate with employees
and share their problems.
I can identify strength and weakness of
employees.
Weakness
I am not able to take interview of candidates.
I face difficulty in making salary slip of
employees as I am weak in accounts.
Opportunity
I want to learn about E HR application by
completing a course.
Threat
With high use of technology in HR practices
HRM functions may be done online
Sr. No. Learning
objectives
Target
proficiency
1 = Weak
5 = Strong
Current
example
Success
criteria
Time scale
1 Decision
making
skills
3 I am not
able to
make
decision
related to
selection of
employee.
This affects
I need to
improve this
that will
help me in
becoming a
good HR
manager.
3 weeks

my
performance
.
2 Negotiation
skills
3 I am not
able to
negotiate
with
employees
and
managemen
t.
I will be
able to
maintain
strong
relation with
employees
by
negotiating
4 weeks
3 Communicat
ion skills
2 I still need
to improve
this skill. It
will help me
in
negotiating
as well.
I will be
able to
involve in
negotiation
and resolve
conflict.
2 weeks
Behaviour
4 Perception 3 I need to
change my
perception
about
negotiation.
This can be
done by
listening
motivational
videos

5 Motivation 2 I need to
increase my
motivational
thinking
ability.
I will do this
through
meditation.
2 weeks
Knowledge
7 Decision
making
1 I must gain
more
knowledge
about
different
types of
decision
making
procedure
and how it
can be used.
I will do this
by learning
various
models and
concepts of
decision
making.
3 weeks
M-1 Professional skills that demonstrates evidence of personal reflection and evaluation
Professional skills:
Training and development- the HR should demonstrate the employees about the benefits of
training and development so that by giving effective training they are able to achieve their goals
and objectives (Feist, 2013).

Mediator between employer and employee- HR is responsible for building a strong
relationship between employer and employees. It helps in creating an atmosphere where
employees feel free to communicate about any issues or problems.
Increase in communication in organisation- the main function of HR is to build an easy
structure of communication of instructions to be followed by employees. So, that the instructions
can be properly followed by lower level employees.
D-1 professional development plan in learning goals
Skill Target rating Activities for
development
Evidence
Performance
management
4 Effective training and
development session
will be conducted
Each and every
employee contributes
in work effectiveness
Reward management 5 Every employee of
firm will be given
reward as per the
performance
Satisfied employees
Policy execution 5 Effective policies will
be executed
considering employees
Effective business
environment.
LO 2
P-3 Difference between training and development
Organisation learning Individual learning

It is given by experts or managers in
organisation. Here employees require skills
about whirlpool goals, products, etc.
For example – whirlpool provides training
through an integrated program.
It is a self learning process. Employees in
whirlpool learn different skills.
Basically, given for specific job role. In
whirlpool separate learning is provided for
various job roles.
There is no particular objective of individual
learning. Employees in Whirlpool learn various
other knowledge from each other.
It is provided for growth and development in
specific field. Whirlpool provides learning in
different projects.
This learning is related to career growth and
development. In Whirlpool individual career
grows more rapidly.
There are different sources such as seminars,
training programs through which knowledge
can be gained. Whirlpool also organises such
programs.
Sources such as internet, books, etc. are used in
gaining knowledge. Employees in whirlpool
uses library, internet for individual learning.
Organisation learning impact in positive way
as it enhances overall productivity of
Whirlpool. For example- learning on products
and services
The individual learning enhances individual
knowledge and ability. So, there is positive
impact on their self efficiency. For example –
personal training and seminars.
This learning enables in providing basic skills
required in job role.
Here, individual use their knowledge in doing
their tasks in effective manner.
For example- providing training related to use
of technology in manufacturing of Whirlpool
products will help in reducing time and
effective utilisation of resources.
For example- reading about different software
and application will help in using those in
whirlpool.

Basis Training Development
Meaning A learning process given to
employee to learn and develop
skills and knowledge as per
requirements of job. For
example- whirlpool provides
both on and off the job
training.
Action of providing
opportunities that is concerned
with overall growth of
employees. Whirlpool
development programs include
overseas training,
Objective It is designed to improve the
skills of employees. Whirlpool
objective is to enhance growth
of
To prepare employees to face
future challenges. Whirlpool
prepares employees to take
challenges related to decrease
in sales,
Time period It is a short term process as
goals are measured with set
standards. The time set by
whirlpool is in every three
months.
It is a life long process.
Orientation It is related with job oriented
i.e it is given only for a
specific job role in whirlpool.
Related with career oriented.
Organised It is organised by whirlpool to
improve skills of employees
It is done to make and adopt
some changes in organisation.
benefits It improves technical and It enhances theoretical and

managerial skills of employees
within whirlpool.
conceptual knowledge of
individual.
The meaning of individual learning is when a person learns from its surroundings and
experiences from his own attitude and thinking while organisation learning means change in
organisational behaviour. The objective of individual learning is to learn new things while in
organisational it means to adopt a new culture in business. In individual learning one person
learns from another while in organisational all the people involved. Individual learning is given
to bring change in individual while organisational learning tends to bring change in whole
organisation (Chelladurai and Kerwin, 2017). Individual learning leads to personal developing
while organisational leads to professional development.
The importance of individual learning is because it focuses on cognitive learning of every
individual. It consists of two levels operational and conceptual. In operational the acquisitions of
skill which implies that ability to produce some action and conceptual means to understanding of
experience. On the other hand, organisation learning is more complex and dynamic because it
becomes very complicated for individual to learn both. If the individual is promoted to other
location than he/she has to again learn the organisation learning of that location.
P-4 Need of learning and professional development for business performance
Increased productivity- employees work happily when their boss thinks about their success
and goals. It benefits both the organisation and employees by creating a positive environment.
Due to this the productivity of employees will increase by maintaining stability in business
performance. It leads to increasing performance of overall company. The goals and objectives
are attained in more effective way and in less time. moreover, staff finds out ideas and are ready
to take challenging task.