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Industrial Placement Project Report

   

Added on  2020-04-21

12 Pages3047 Words138 Views
Running head: INDUSTRIAL PLACEMENT PROJECT: THE GRACE HOTEL SYDNEYIndustrial Placement Project: The Grace Hotel SydneyName of the StudentName of the UniversityAuthor’s note

1INDUSTRIAL PLACEMENT PROJECT: THE GRACE HOTEL SYDNEYTable of ContentsBrief Overview: The Grace Hotel Sydney.......................................................................................2Business Objectives and Strategies of The Grace Hotel.................................................................3Interrelationship between the Stakeholders for achieving Objectives.............................................6References........................................................................................................................................9

2INDUSTRIAL PLACEMENT PROJECT: THE GRACE HOTEL SYDNEYBrief Overview: The Grace Hotel SydneyThe Grace Building was built in 1920s by the Grace Brothers. It was built as a showpieceof the retail business of the Grace Brothers that was successful. It is considered to be one of theprized possessions of Sydney (The Grace Sydney, 2017). It is located at the central location ofthe town in York Street. Its location is the most attractive feature of the hotel. It is located closeto all the attractions in Sydney like Darling Harbour, King Street Wharf and Cockle Bay. Thereare shopping malls and shopping stores like Pitt Street Mall and David Jones at a walkingdistance from the hotel. The Sydney Opera House and the Circular Quay are situated near TheGrace Hotel. The Town Hall Railway Station is about 0.1 km from the hotel. The centre locationof the hotel provides transportation facilities to the guests. The architecture of this hotel wasinfluenced by Chicago Tribune Tower. This building has also been used as the headquarters(Sydney) of U.S army during Pacific War. The lobby of The Grace Hotel has marble walls,leather furniture that is dark red in colour, dark wood-panelled elevators and pressed-metalceilings. The service provided by the employees is courteous. This hotel has a fitness centre,rooftop centre for recreation that includes indoor pool and sauna facility (Telegraph.co.uk, 2017).It provides free Wi-Fi facility to the guests throughout the hotel. Its neo gothic style orarchitecture makes The Grace Hotel, one of the most beautiful buildings in Sydney. The main lobby of The Grace Hotel has various souvenir and gift shops. The BeautySalon and other shops have been appreciated by the guests of the hotel. The food and diningfacility of the hotel is considered to be of best quality. The food and beverage department of TheGrace Hotel is responsible for handling continental cuisine as well as various other types ofauthentic dishes and snacks for the guests. There are lunch, breakfast and dinner facilities

3INDUSTRIAL PLACEMENT PROJECT: THE GRACE HOTEL SYDNEYprovided by the hotel. The highlight of the hotel is the Asian dishes that are offered at thebreakfast. The hotel rooms are luxurious with king-sized beds and are well decorated. It hascharcoal upholstery and executive-chic furnishings. The Grace Hotel has got 382 rooms and itoffers best service to the guests (The Grace Sydney, 2017). The rooms have LCD TVs, coffeeand tea making facilities The Grace Hotel is a 4.5 star hotel that combines the features ofheritage buildings and modern comfort facilities for the providing best services to the guests.Business Objectives and Strategies of The Grace HotelThe Grace Hotel Sydney has several business objectives that have helped them to earn a4.5 star rating and provide one of the best hospitality services in Sydney, Australia. The businessobjectives of this hotel are:To provide excellentcustomer service: Providing excellent customer service is one ofthe primary objectives of The Grace Hotel. Tourists or visitors require assistance during theirstay at the hotel. Customers are the main source of revenue for any hospitality business. Thestaffs and management team of The Grace Hotel believe that meeting their customer needs andexpectations must be given the highest priority (Ariffin & Maghzi, 2012). The high qualityservice provided by the hotel staffs encourages the customers to visit this hotel again. It alsohelps them to get new customers.To provide high product quality and a safe environment: The products of the GraceHotel include a number of interconnected, heterogeneous as well as conditioned services. Clean,comfortable and spacious rooms are of huge importance to the guests and visitors (Grissemann,Plank & Brunner-Sperdin, 2013). The aim of this hotel is to provide luxurious rooms, spa-likebathrooms and excellent food quality to the customers. It wants to keep improving their quality

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